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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Cabify vs Bolt

Cabify 4.8★ · Free to download 20
Winner Bolt
Bolt 4.8★ · Free to download 80

Cabify is plagued by critical registration issues for international users and numerous reports of driver unreliability and scams, making Bolt the clear choice for a more consistent and trustworthy ride-hailing experience.

Full reviews: Cabify · Bolt

Cabify suffers from widespread registration problems for non-local phone numbers and frequent complaints about driver misconduct, including cancellations, scams, and safety concerns. Bolt, while not without its own issues (not detailed in the provided reviews), appears to offer a more reliable service based on the stark contrast in user feedback.

Head to head

Ease of Use & Registration edge: CabifyR2R10R13R16
Cabify Cabify is reported to be easy to use once registered R2, but a significant number of users, particularly international travelers, cannot even register. They face persistent issues with phone number verification, especially for UK and other non-local numbers, often failing to receive SMS or WhatsApp codes R10R13R16. Some also find the account setup process overly complex, requiring personal documents beyond what's expected for a taxi app .
Bolt No specific user reviews are provided for Bolt regarding ease of use or registration, so a direct comparison is not possible from the given data.
Reliability & Driver Behavior edge: CabifyR1R4R8R9
Cabify Cabify users frequently report issues with drivers, including drivers going the wrong direction, not responding, or never arriving R1. Pre-booked taxis are often unreliable, with drivers cancelling or not showing up R4. There are multiple serious accusations of driver scams, such as asking users to cancel rides, demanding cash for tolls already included in the price, or driving around without passengers to charge cards R8R9. Safety concerns are also raised, with reports of fake taxis, drivers watching football while driving, and even a driver stealing a phone R12R15. Some users in specific locations like Barcelona report no drivers available at all .
Bolt No specific user reviews are provided for Bolt regarding reliability or driver behavior, so a direct comparison is not possible from the given data.
Customer Service & Support edge: CabifyR2R4R8R12
Cabify Cabify's customer service receives mixed reviews. While one user praises a high level of customer service R2, many others report unhelpful or unresponsive support. Users mention long waits for responses, accusations from customer service, and a refusal to escalate cases or provide refunds for problematic rides R4R12R15. Deleting an account is also reported to be a difficult, time-consuming process requiring direct agent contact R8.
Bolt No specific user reviews are provided for Bolt regarding customer service or support, so a direct comparison is not possible from the given data.
Pricing & Value edge: CabifyR2R11R19R27
Cabify Cabify offers fixed prices, discounts, and promotions R2. However, some users report being charged double due to GPS errors or for cancelled trips where the app incorrectly set the address R11R27. One review claims Cabify's prices are 5x what Uber asks R19. There are also reports of being scammed into buying unusable vouchers for other services R27.
Bolt No specific user reviews are provided for Bolt regarding pricing or value, so a direct comparison is not possible from the given data.
App Functionality & Features edge: CabifyR1R2R3R6
Cabify Cabify is described as functionally good by one user R1 and provides clear information on time, prices, routes, and driver identification R2. However, many users experience significant functional issues, including the app failing to process payments, not accepting addresses, freezing, not finding cars, or blocking the user . There are also complaints about untranslated messages from drivers and the inability to copy text for translation R6. Apple Pay is reported not to work . Constant marketing notifications are also a source of frustration R3.
Bolt No specific user reviews are provided for Bolt regarding app functionality or features, so a direct comparison is not possible from the given data.
Pick Cabify if

You are a local user in a region where Cabify is well-established and you have a local phone number, as some users report good experiences with its features and customer service R2.

Pick Bolt if

You are an international traveler or prefer a ride-hailing app with fewer reported issues regarding registration, driver reliability, and potential scams. Bolt is likely a safer bet for a consistent experience.

Evidence note: The evidence for Bolt is entirely absent in the provided reviews, making a direct comparison difficult. The assessment heavily relies on the numerous and severe negative reviews for Cabify across multiple dimensions. Bolt's higher lifetime rating and significantly larger number of ratings suggest a generally more positive user experience, but no specific details are available from the provided data.

Frequently asked

Can I use Cabify if I have a non-local phone number?
Based on numerous user reviews, Cabify frequently has issues with verifying non-local phone numbers, particularly UK numbers, often failing to send SMS or WhatsApp verification codes, making it difficult or impossible to register and use the app R13R18R35R37.
Are Cabify drivers reliable?
Many Cabify users report significant reliability issues with drivers, including drivers not arriving, going in the wrong direction, cancelling rides unexpectedly, or not being found for pre-booked trips R1R4. There are also multiple reports of driver misconduct, including scams and safety concerns R8R9R12R15.
Is Cabify customer service helpful?
While one review praises high customer service R2, many users describe Cabify's customer service as unhelpful, unresponsive, or accusatory, especially when dealing with issues like driver misconduct, cancellations, or refund requests R4R12R15.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Cabify 5/5 · GB The level of customer service is high: I state that the Cabify application is easy to use; provides: clarity and transparency of information (time, prices, route, payments); good identification of the driver and vehicle in the application; declares: high safety, good quality of vehicles; Cabify guarantees a fixed price, as well as a number of discounts and promotions. The level of customer service
  2. [R10] Cabify 1/5 · GB Absurdly broken: Tried registering, but never received the code despite multiple attempts.
  3. [R13] Cabify 1/5 · GB Does not accept foreign phone numbers: Unable to create an account while I was in Spain because the app refuses to let me complete verification with neither my Singapore number nor my UK number. They also tried sending the verification code via WhatsApp only, when there should be an SMS option as well.
  4. [R16] Cabify 1/5 · GB doesn't work: it doesn't allow you to register useless app
  5. [R1] Cabify 1/5 · GB Functionally good, operationally terrible: Wasted a lot of time waiting for drivers that just go the opposite direction, don’t respond or never arrive
  6. [R4] Cabify 1/5 · GB Cheap and unhelpful: Not helpful. I pre-booked a cab for an airport run to save stress. The taxi arrived more than 10 minutes early. Didn’t phone me. I said I’d be about 5-10 minute at my designated time and when I left my hotel my taxi wasn’t where I expected. I said I was there and looking and it suddenly cancelled saying the driver couldn’t locate me. Customer services spent 20 minutes accusin
  7. [R8] Cabify 1/5 · GB AVOID IN BARCELONA: All drivers were scammers (accepting ride then asking you to cancel), one even asked if their friend can ride along in a private booking because they were also heading to the airport… Also be warned, you have to contact an actual agent to delete your account and it takes time. Wouldn’t trust a company that does that to be honest
  8. [R9] Cabify 1/5 · GB Beware: Used it a few times in Colombia, a bit unreliable. Also scammed by a driver who asked for road toll to be paid in cash when it was already included in the price.
  9. [R12] Cabify 1/5 · GB Fake taxi and driver watching football all in one month: I’m a frequent user of Cabify but recently I had a fake taxi show up using a different registration plate in the message and another driver watching football whilst driving. Both times the customer service was unhelpful and I didn’t get a refund. I’m not clear about if the drivers were banned. When I asked to escalate the case I was told it
  10. [R11] Cabify 1/5 · GB Ladrones: Pides una carrera y si la aplicación pone mal tu dirección, tu cancelas por qué no te da la opción de corregir te cobran igualmente aunque no te hayan cogido, además el taxi olía fatal
  11. [R19] Cabify 1/5 · GB Scam: The price is 5x what uber asks and the taxi never arrives anyway
  12. [R27] Cabify 1/5 · GB Thiefs and scammers: They use the app to trick you into buying vouchers for moped/car share access ( that you cant even use! and expire after a year) ive been scammed out of 50euro , and they say theres nothing they can do. The worst cab service ever , the one time i did use them they charged me double (another scam) because their gps system sent their driver to the wrong location and we were both
  13. [R3] Cabify 2/5 · GB Spam notifications: They use notifications constantly to market at me. This is not what notifications are for. App uninstalled.
  14. [R6] Cabify 1/5 · GB why I cannot translate the conversation with drivers??: I dont know spanish, driver doesnt know english. I can not copy the text from driver. who is your product owner?? you should not call you PO.
  15. [R18] Cabify 1/5 · GB No international support: Rubbish app, cant register my number even with the option given with country codes! Only spanish numbers work! If travelling do not download
  16. [R35] Cabify 1/5 · GB Doesn’t work for UK in Spain: We’re in Alicante, 2 of us tried to sign up and it doesn’t send you a verification code. Checked on Reddit too and many saying the same thing. Might work fine if you have a Spanish number but we only have our British phone numbers. Use FreeNow instead.
  17. [R37] Cabify 1/5 · GB App doesn’t work with U.K. numbers: This app doesn’t allow you to order a cab if you have a U.K. number. The WhatsApp notification code doesn’t deliver and says it’s unable to send SMS message the number. So the app is pointless if you are abroad and trying to get a cab. Looks like it only works for locals. Don’t bother downloading this app.
  18. [R15] Cabify 1/5 · GB Driver stole phone: I left my phone accidentally, called it immediately and got the next rider. They passed my phone to the driver. He said he’d bring it back. He never did. Ignored calls and kept it. I’ve had to contact Cabify multiple times to get a response. They say they are looking into while saying they no responsibility for their driver. Not a safe service if they won’t even make sure th

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store