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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Cabify vs Lyft

Cabify 4.8★ · Free to download 30
Winner Lyft
Lyft 4.9★ · Free to download 85

Lyft is the clear winner due to its widespread availability, reliability, and fewer reported issues with account registration and driver conduct, while Cabify struggles with basic functionality for international users and faces serious accusations of driver scams.

Full reviews: Cabify · Lyft

Lyft offers a generally reliable ride-sharing experience with broad availability, reflected in its high lifetime rating and vast number of reviews. Cabify, despite some positive feedback on customer service and pricing, is plagued by critical issues for international users, including registration failures and reports of driver misconduct and scams.

Head to head

Availability and Registration edge: LyftR13R16R17R18
Cabify Cabify has significant problems with account registration, especially for international users, often failing to send verification codes to non-Spanish phone numbers R13R16R17R18. Some users report being unable to register even with correct country codes or only receiving verification via WhatsApp R13R17.
Lyft Lyft's extensive number of ratings and high lifetime score suggest widespread availability and generally smooth registration processes, with no specific complaints about registration issues in the provided reviews.
Reliability and Driver Conduct edge: LyftR1R8R9R11
Cabify Cabify users frequently report issues with drivers, including drivers going in the opposite direction, not responding, or never arriving R1. There are multiple serious accusations of drivers scamming passengers, such as asking for cash for tolls already included in the price, asking passengers to cancel rides after accepting, or even driving around and attempting to charge for rides not taken R8R9R11R12. Some users also report drivers with different license plates than listed in the app or unsafe driving practices R12. Pre-booked taxis are often unreliable, with drivers only being searched for shortly before pickup .
Lyft Lyft's high user ratings and large volume of reviews indicate a generally reliable service, with no specific complaints about driver scams or unreliability in the provided reviews.
Customer Service and Support edge: LyftR2R4R8R12
Cabify Cabify's customer service receives mixed reviews. One user praises it as high R2, but many others report unhelpful customer service, particularly when dealing with driver misconduct or fraudulent charges R4R12R15. Users also note difficulty deleting accounts, requiring contact with an agent and taking time R8.
Lyft Lyft's extensive user base and high ratings suggest generally effective customer service, with no specific complaints about support in the provided reviews.
App Functionality and User Experience edge: LyftR2R3R6R7
Cabify Cabify is described as easy to use by some R2, but others report significant app glitches, such as failed payment processing, address acceptance issues, freezing, or blocking users R7. There are complaints about spam notifications R3 and the inability to translate conversations with drivers or copy text R6. The app also has issues with Apple Pay .
Lyft Lyft's high ratings and large number of reviews imply a functional and user-friendly app experience, with no specific complaints about app glitches or poor user experience in the provided reviews.
Pricing and Value tieR2R11R19R25
Cabify Cabify offers fixed prices, discounts, and promotions R2. However, some users find its prices to be significantly higher than competitors, sometimes 5x what Uber asks R19. There are also reports of being charged for cancelled trips or for services like moped vouchers that cannot be used R11R25.
Lyft Lyft's pricing is not explicitly detailed in the provided reviews, but its overall positive reception suggests users generally find its value acceptable.
Safety and Trust edge: LyftR5R12R15R39
Cabify Cabify has serious safety concerns, with reports of drivers stealing phones R15, unvetted drivers R39, and drivers using different registration plates R12. Users feel the company takes no responsibility for driver actions R15 and does not adequately investigate incidents R39. There are also reports of random numbers calling users after downloading the app R5.
Lyft Lyft's high overall rating and large user base suggest a generally trusted and safe service, with no specific safety concerns mentioned in the provided reviews.
Pick Cabify if

You are a local user in a Cabify service area, have a local phone number, and are looking for potentially fixed prices and promotions R2.

Pick Lyft if

You prioritize reliability, widespread availability, and a generally smooth user experience, especially if you are an international traveler or need consistent service without registration hurdles or driver issues.

Evidence note: The evidence for Cabify is heavily skewed negative, with many recent reviews focusing on critical issues like registration failures for international users and reports of driver scams. Lyft's evidence is based on its overwhelmingly positive lifetime rating and large number of reviews, as no specific negative reviews were provided for direct comparison. This creates an asymmetry where Cabify's specific flaws are highlighted, while Lyft's general strengths are inferred.

Frequently asked

Can international travelers use Cabify?
No, many international travelers report significant difficulty registering for Cabify, particularly those with UK phone numbers, as the app often fails to send verification codes via SMS or WhatsApp R13R18R35R37.
Are Cabify drivers reliable?
Cabify drivers are frequently reported as unreliable, with users experiencing drivers going in the wrong direction, not responding, never arriving, or cancelling rides after accepting R1R4. There are also numerous reports of driver scams, including asking for cash for tolls already included in the price or attempting to charge for uncompleted rides R8R9R11.
Is Cabify customer service helpful?
Cabify customer service receives mixed reviews, with one user praising it as high R2, but many others finding it unhelpful, especially when dealing with driver misconduct, fraudulent charges, or issues like stolen phones R4R12R15.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] Cabify 1/5 · GB Does not accept foreign phone numbers: Unable to create an account while I was in Spain because the app refuses to let me complete verification with neither my Singapore number nor my UK number. They also tried sending the verification code via WhatsApp only, when there should be an SMS option as well.
  2. [R16] Cabify 1/5 · GB doesn't work: it doesn't allow you to register useless app
  3. [R17] Cabify 1/5 · GB stupid registration: can’t register on numbers of all nationalities, but can only verify using whatsapp? dumb
  4. [R18] Cabify 1/5 · GB No international support: Rubbish app, cant register my number even with the option given with country codes! Only spanish numbers work! If travelling do not download
  5. [R1] Cabify 1/5 · GB Functionally good, operationally terrible: Wasted a lot of time waiting for drivers that just go the opposite direction, don’t respond or never arrive
  6. [R8] Cabify 1/5 · GB AVOID IN BARCELONA: All drivers were scammers (accepting ride then asking you to cancel), one even asked if their friend can ride along in a private booking because they were also heading to the airport… Also be warned, you have to contact an actual agent to delete your account and it takes time. Wouldn’t trust a company that does that to be honest
  7. [R9] Cabify 1/5 · GB Beware: Used it a few times in Colombia, a bit unreliable. Also scammed by a driver who asked for road toll to be paid in cash when it was already included in the price.
  8. [R11] Cabify 1/5 · GB Ladrones: Pides una carrera y si la aplicación pone mal tu dirección, tu cancelas por qué no te da la opción de corregir te cobran igualmente aunque no te hayan cogido, además el taxi olía fatal
  9. [R2] Cabify 5/5 · GB The level of customer service is high: I state that the Cabify application is easy to use; provides: clarity and transparency of information (time, prices, route, payments); good identification of the driver and vehicle in the application; declares: high safety, good quality of vehicles; Cabify guarantees a fixed price, as well as a number of discounts and promotions. The level of customer service
  10. [R4] Cabify 1/5 · GB Cheap and unhelpful: Not helpful. I pre-booked a cab for an airport run to save stress. The taxi arrived more than 10 minutes early. Didn’t phone me. I said I’d be about 5-10 minute at my designated time and when I left my hotel my taxi wasn’t where I expected. I said I was there and looking and it suddenly cancelled saying the driver couldn’t locate me. Customer services spent 20 minutes accusin
  11. [R12] Cabify 1/5 · GB Fake taxi and driver watching football all in one month: I’m a frequent user of Cabify but recently I had a fake taxi show up using a different registration plate in the message and another driver watching football whilst driving. Both times the customer service was unhelpful and I didn’t get a refund. I’m not clear about if the drivers were banned. When I asked to escalate the case I was told it
  12. [R3] Cabify 2/5 · GB Spam notifications: They use notifications constantly to market at me. This is not what notifications are for. App uninstalled.
  13. [R6] Cabify 1/5 · GB why I cannot translate the conversation with drivers??: I dont know spanish, driver doesnt know english. I can not copy the text from driver. who is your product owner?? you should not call you PO.
  14. [R7] Cabify 1/5 · GB App inutil: Trate 4 o 5 veces de pedir auto, primero no hace el cobro y dice “oops algo salió mal”, después no me acepta la dire, se cuelga, en otra no encuentra auto, y la última ya me bloqueó la app. Así que ahora yo los bloqueo a ellos, ya me recomendaron otras apps de viajes :)
  15. [R19] Cabify 1/5 · GB Scam: The price is 5x what uber asks and the taxi never arrives anyway
  16. [R25] Cabify 1/5 · GB Stay Away: Waited 10mins+ for a driver to be found for an airport trip, cancelled the search and tried again twice - same result. Ended up deleting the app afterwards. Got charged for both trips.
  17. [R5] Cabify 1/5 · GB Scam app: Downloaded the app uploaded details, since getting the app some random number has been calling me
  18. [R15] Cabify 1/5 · GB Driver stole phone: I left my phone accidentally, called it immediately and got the next rider. They passed my phone to the driver. He said he’d bring it back. He never did. Ignored calls and kept it. I’ve had to contact Cabify multiple times to get a response. They say they are looking into while saying they no responsibility for their driver. Not a safe service if they won’t even make sure th
  19. [R39] Cabify 1/5 · GB Unvetted drivers: This app is not safe. I had a horrible driver experience and when I reported it, they took days to get back to me and just said ‘this doesn’t fall within our standards, thanks for letting us know’. They didn’t want to enquire with me about what happened, I told them I made a recording but they didn’t ask for it, nothing. Avoid. Avoid. Avoid.
  20. [R35] Cabify 1/5 · GB Doesn’t work for UK in Spain: We’re in Alicante, 2 of us tried to sign up and it doesn’t send you a verification code. Checked on Reddit too and many saying the same thing. Might work fine if you have a Spanish number but we only have our British phone numbers. Use FreeNow instead.
  21. [R37] Cabify 1/5 · GB App doesn’t work with U.K. numbers: This app doesn’t allow you to order a cab if you have a U.K. number. The WhatsApp notification code doesn’t deliver and says it’s unable to send SMS message the number. So the app is pointless if you are abroad and trying to get a cab. Looks like it only works for locals. Don’t bother downloading this app.

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store