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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Yandex Go vs Glovo

Yandex Go 4.9★ · Free to download 75
Winner Yandex Go
Glovo 4.8★ · Free to download 45

Yandex Go generally offers a more reliable service for rides and deliveries, despite some customer support issues, while Glovo struggles significantly with order accuracy, delivery times, and customer support responsiveness.

Full reviews: Yandex Go · Glovo

Yandex Go, with a higher lifetime rating, is praised for comfortable rides, clean cars, and professional drivers, though it faces criticism for pricing fluctuations and support issues. Glovo, while popular, is frequently criticized for incorrect orders, late deliveries, high fees, and abysmal customer support, making its service less reliable.

Head to head

Features edge: Yandex GoR2R5R6R9
Yandex Go Yandex Go offers various services including taxi rides, food delivery, and scooter rentals. Users appreciate clean cars and polite drivers for rides R2R5. However, some features like pre-ordering a taxi are unclear R6, and the scooter service is plagued with issues like non-functional scooters, age verification problems, and unreturned funds R9R41. The app also removed a convenient 'call in advance' button for cargo services .
Glovo Glovo is primarily a delivery app for food and other items. Users appreciate its convenience and the ability to order various goods . However, the app is criticized for not prioritizing open shops, making it difficult to find available services . There are also issues with payment options, such as not being able to pay with cash for higher-priced orders .
Ease of Use edge: Yandex GoR2R4R5R18
Yandex Go Yandex Go generally provides a smooth user experience for ordering rides, with many positive comments on driver professionalism and comfort R2R5. However, some users report issues with the app's functionality, such as filters not working on iPhone R4 and the inability to change addresses or cancel orders after placing them . Location tracking can also be inaccurate R18.
Glovo Glovo is considered user-friendly by some , but others find it less intuitive than competitors . A significant problem is the app's buggy nature, with issues like the help option not working after placing an order and difficulties receiving validation codes for US phone numbers .
Reliability edge: Yandex GoR3R14R15R23
Yandex Go Yandex Go receives many positive comments about reliable and on-time rides with polite drivers R14R23. However, there are frequent complaints about drivers canceling orders after acceptance R3R15, not arriving at the specified location R3, and extremely long waiting times, especially at night . The scooter service is particularly unreliable, with self-scooters malfunctioning mid-trip R41.
Glovo Glovo suffers from significant reliability issues. Orders are frequently wrong or incomplete R63R66, and deliveries are often late, with food arriving cold . Drivers are reported to cancel orders after picking them up , and the app itself is described as buggy . Some users also report orders being canceled by Glovo itself, with cancellation fees still applied .
Price/Value tieR1R7R10R24
Yandex Go Yandex Go's pricing is a major point of contention. Users report prices increasing significantly after canceling and re-ordering R1, random price fluctuations R57, and unreasonably high fares for short trips R10. There are also complaints about unjustified parking fines and subscription auto-renewals without warning R7.
Glovo Glovo is widely criticized for its high prices and various additional fees, including weather fees, courier fees, and service fees R74R78. Some users feel they are being scammed with fraudulent charges, sometimes triple the order price . The 'Prime' subscription is also seen as a scam, as users still pay 'weather condition' charges that can exceed delivery costs .
Support edge: Yandex GoR7R9R12R13
Yandex Go Yandex Go's customer support is consistently rated as poor. Users describe it as unhelpful, relying on bots and copy-pasted responses R7R12R29R41. Issues like lost parcels R51, unjustified fines R13, and problems with scooter rentals R9R41 are often not resolved, with support taking days to respond or disappearing after asking clarifying questions R49.
Glovo Glovo's customer support is overwhelmingly negative, described as abysmal, useless, and non-existent R63. Users struggle to get refunds for wrong or undelivered items, often waiting weeks or months R66. Support is often automated and unable to resolve problems like spilled food or canceled orders . There are also reports of support agents trying to trick users .
Pick Yandex Go if

You prioritize reliable ride services with generally clean cars and polite drivers, and are willing to navigate occasional pricing issues or less effective customer support for non-ride services R2R5.

Pick Glovo if

You need a delivery service and are in a region where Glovo's service is known to be efficient, and you are prepared to deal with potential issues like incorrect orders, late deliveries, and unresponsive customer support .

Evidence note: Both apps have a significant number of negative reviews, especially concerning customer support and pricing. Glovo's negative reviews are particularly focused on order accuracy and delivery reliability. The free-to-download nature of both apps means that some negative experiences might stem from users with lower expectations or those encountering issues with basic service tiers.

Frequently asked

Which app has better customer support?
Yandex Go's customer support, while frequently criticized for being unhelpful and relying on bots, is still generally perceived as slightly better than Glovo's, which is overwhelmingly described as abysmal, useless, and non-existent, often failing to resolve issues or provide refunds R7R12R29R41.
Are prices stable on Yandex Go and Glovo?
No, prices on both Yandex Go and Glovo are frequently reported as unstable and high; Yandex Go users note price increases after cancellations and random fluctuations R1R57, while Glovo users complain about high base prices and numerous additional fees like weather and courier charges R74R78.
Which app is more reliable for deliveries?
Yandex Go appears to be more reliable for deliveries, although it still has issues with lost parcels and unhelpful support for delivery problems R49R51; Glovo, however, faces significant and frequent complaints about wrong, incomplete, or cold orders, and drivers canceling after pickup R63R66.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Yandex Go 5/5 · US Excellent: Clean, good smell, pleasant driver, good music. · translated
  2. [R5] Yandex Go 5/5 · US Nice: Comfortable ride, clean car, and a pleasant experience. Highly recommended!
  3. [R6] Yandex Go 3/5 · US Pre-order taxi: How to pre-order a taxi? · translated
  4. [R9] Yandex Go 3/5 · US Terrible scooter support: The scooter department is so messed up that I spent a whole day dealing with it. First, I rent a scooter, money is debited, but it doesn't move. I write to Yandex Go support, they don't know anything, they answer the same question differently, but in fact, they don't say anything. After struggling all day and spending over 1400 rubles, I found out that I needed to... · translated
  5. [R4] Yandex Go 1/5 · US Terrible: They added gas stations. 1. They didn't add it to Yandex.Maps, only to the obscure "Gas Stations" app that no one uses. They advertised a useless app and ignored users. 2. The recommendation system for reviews is practically zero; there are already competitors who solved this problem so clumsily, why do this at all? 3. On iPhone, the filter works intermittently. Complete hack job. · translated
  6. [R18] Yandex Go 3/5 · GB Location: My location is showing completely wrong, sometimes here, sometimes there, I can't even tell where I am. · translated
  7. [R3] Yandex Go 3/5 · US Don't reach the destination: The first driver arrived at the location but stopped 100 meters short, and I couldn't wait, even though I wrote to the driver in the chat to wait. In the end, the driver canceled the order. They charged money for waiting and for the pickup. Very nasty, it's raining outside, and the service is zero. The next driver was found only after 15 minutes. Everything would be fine, but he stopped 50 meters short of the entrance in heavy rain, apparently couldn't drive closer. · translated
  8. [R14] Yandex Go 5/5 · US Great ride: On time and polite. Nice car and cool inside!
  9. [R15] Yandex Go 3/5 · GB Maxim: I called a car, it arrived, and the driver canceled the trip right in front of me. I had to wait for another car. · translated
  10. [R23] Yandex Go 5/5 · US Everything is perfect! The driver is a professional ⭐️ · translated
  11. [R1] Yandex Go 2/5 · US Scum: If you cancel your ride then try again price is higher:/ then i will use Bolt
  12. [R7] Yandex Go 1/5 · US Unjustified parking fine: I parked the scooter at a parking spot in Yekaterinburg on Bilimbaevskaya Street 14. There are 2 parking spots marked with a "P" on the map in this location. I tried to get a refund for the fine through tech support, but your colleagues, who generally can't communicate in their own words and only use copy-paste, can't help because they don't care about any of this. The service works... · translated
  13. [R10] Yandex Go 1/5 · US : excellent service that has gone downhill, prices are ridiculously high for a 6-minute ride, why should I fill half a tank for the taxi driver for a 6-minute ride? · translated
  14. [R24] Yandex Go 3/5 · GB Miss: Often gives very high prices. · translated
  15. [R12] Yandex Go 3/5 · US Improve "Support" service: Yandex created an organization. Taxi. Food. Delivery, all excellent, thank you. But when you write to support, they are always not responsible. · translated
  16. [R13] Yandex Go 1/5 · US Accused of an offense: Accused of an offense that didn't happen, charged money for a fine, and refuse to refund it, even though I provided evidence. · translated
  17. [R29] Yandex Go 1/5 · US App is okay, support - don't even hope to solve any issue: Extremely terrible support service. They don't solve problems, they pass them off to a bot or automatic replies. · translated
  18. [R41] Yandex Go 1/5 · US Terrible scooters and terrible support: Good day! First, every second scooter is a glitchy piece of iron that can stop moving in the middle of a ride, and you can't park it, so you have to carry it and pay for it yourself. Second, the app has become maximally worse. Support only has AI that can't solve problems and replies with generic phrases and annoying emojis 😊😊😊 · translated
  19. [R57] Yandex Go 1/5 · US Taxi: Are taxi prices randomly generated? And is it normal, in your opinion, for the map to be cut off during a trip when the internet is down, making it impossible to pay for the trip? · translated
  20. [R74] Glovo 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
  21. [R78] Glovo 3/5 · GB Rate: Prices should be low 15 to 20%
  22. [R49] Yandex Go 1/5 · US Very bad, even terrible: I ordered items from the market, arrived at the pickup point during working hours, but it was closed. No one answered the phone number indicated on the door. I ordered a taxi... the address changed. But the taxi driver did not warn me that we were still on the line and money would be deducted at the end of the trip. As a result, I paid both through Yandex and to the driver's card. I write to support, pre-written answers. No one... · translated
  23. [R51] Yandex Go 1/5 · US Lost parcel: Terrible parcel delivery services, lost a parcel a month ago and are "searching" for it with bot spam, there is no hotline, wasted money (I sent an Apple laptop). · translated
  24. [R63] Glovo 3/5 · US Wrong product: Glovo delivered a wrong product. I wrote Glovo, but they would not respond. Very disappointing.
  25. [R66] Glovo 3/5 · US Refund policy: Glovo’s service can be good, but their refund policy is very unfriendly. If a shop fails to deliver all the items in your order, Glovo may still charge you for the undelivered products and require you to wait up to 10 business days for a refund. In my case, I waited nearly a month and had to follow up multiple times before receiving my money back. This experience made me very hesita

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store