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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Yandex Go vs maxim

Yandex Go 4.9★ · Free to download 75
Winner Yandex Go
maxim 4.8★ · Free to download 45

Yandex Go is generally the better choice for ride-hailing and other services, offering more reliable service and better driver availability, despite some issues with pricing and customer support.

Full reviews: Yandex Go · maxim

Yandex Go and maxim both offer ride-hailing services, but Yandex Go generally provides a more consistent experience with better driver availability, even though users report issues with dynamic pricing and customer support. Maxim struggles significantly with long wait times and drivers cancelling orders, making it less reliable for urgent travel.

Head to head

Driver Availability and Wait Times edge: Yandex GoR3R15R27R53
Yandex Go Yandex Go generally finds drivers quickly, though some users report long waits, especially at night, or drivers canceling near the pickup location R27R15R3. There are also complaints about difficulty finding cars with specific features like child seats R53.
maxim Maxim consistently suffers from extremely long wait times, with users reporting waits of 15 minutes to over an hour, and frequent cancellations by drivers R61R70. Many users state that cars are rarely found unless the price is increased R70.
Pricing and Value tieR1R10R24R35
Yandex Go Yandex Go users frequently complain about dynamic pricing, where prices increase significantly after cancelling a ride or within a short time frame, sometimes by 50% or more R1R10R35R37. Some feel prices are unacceptably high for short trips R10.
maxim Maxim is generally perceived as having lower prices than Yandex Go, with users appreciating the optimal, non-inflated prices R62. However, this often comes at the cost of not finding a driver unless the price is manually increased, effectively making it similar to other apps R70. Some users also report price increases after the ride has started .
Driver and Vehicle Quality edge: Yandex GoR2R3R5R8
Yandex Go Yandex Go drivers are often praised for being polite, professional, careful, and having clean, comfortable cars R2R5R8. However, there are isolated reports of rude drivers or drivers cancelling orders R3R15.
maxim Maxim drivers receive mixed reviews. Many users praise drivers for being polite, professional, and helpful . However, there are also complaints about drivers being rude, having old/broken cars, or demanding extra money .
Customer Support tieR7R9R12R13
Yandex Go Yandex Go's customer support is a major point of frustration, with users describing it as unhelpful, unresponsive, relying on copy-pasted or bot responses, and failing to resolve issues like incorrect charges, lost parcels, or scooter problems R7R9R12R13. Support often takes over 48 hours to respond .
maxim Maxim's support is mentioned less frequently, but one user reported issues with support always siding with the driver . Another user was unable to resolve an issue with being charged and locked out of the app after multiple driver cancellations .
App Functionality and Features edge: Yandex GoR4R6R9R18
Yandex Go Yandex Go offers various services beyond just rides, including food delivery and scooters, but users report issues with these, such as non-functional scooters, age verification problems, and poor food delivery service R9. The app also has issues with incorrect location tracking R18, a non-functional 'Afisha' section , and the removal of useful features like pre-ordering taxis R6. Some users find the app generally buggy .
maxim Maxim's app functionality is criticized for its map directions being wrong and for constant spam notifications . Users also dislike the inability to cancel orders and the use of emojis in the app's name . Some praise the app for being convenient and easy to use when a driver is found .
Pick Yandex Go if

You prioritize driver availability and generally positive ride experiences, even if you might encounter dynamic pricing and frustrating customer support R2R5R8. You also need a broader range of services beyond just taxis, such as food delivery or scooters, despite their occasional glitches R9.

Pick maxim if

You are willing to wait longer for a ride or manually increase the fare to potentially get a cheaper ride than competitors R62. You are not in a rush and value polite drivers, as many positive reviews highlight driver demeanor .

Evidence note: Maxim's reviews are heavily skewed towards negative experiences regarding driver availability and wait times, making it difficult to find balanced comparisons on other dimensions. Many positive reviews for both apps are very short or generic. The free-to-download nature of both apps means that negative reviews often stem from service frustrations rather than payment issues.

Frequently asked

Which app has better driver availability?
Yandex Go generally has better driver availability, with users reporting more success in finding rides, while maxim users frequently experience extremely long waits, often 15 minutes to over an hour, and drivers cancelling orders R27R61R70R73.
Are the prices cheaper on Yandex Go or maxim?
Maxim is often perceived as having lower initial prices compared to Yandex Go, but users frequently report needing to increase the fare to secure a driver, which can make the final cost similar to other apps R62R70. Yandex Go users complain about significant price surges, sometimes 50% higher, especially after cancellations or during peak times R1R10R37.
Which app has better customer support?
Both apps receive significant criticism for their customer support, but Yandex Go's support is more frequently cited as unhelpful, unresponsive, and reliant on automated responses for issues like incorrect charges, lost items, or scooter problems R7R9R12R29.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Yandex Go 3/5 · US Did not reach destination: The first driver arrived 100 meters short and couldn't wait, even though I wrote in the chat asking him to. In the end, the driver canceled the order. I was charged for waiting and for the pickup. It's very nasty; it was raining, and the service was terrible. The next driver was found only after 15 minutes. Everything would have been fine, but he stopped 50 meters from the entrance in heavy rain; he apparently couldn't drive closer. · translated
  2. [R15] Yandex Go 3/5 · GB Maxim: I called a car, it arrived, and the driver canceled the trip right in front of me. I had to wait for another car. · translated
  3. [R27] Yandex Go 1/5 · US Incredibly long wait at night: Waiting for one or two hours. · translated
  4. [R53] Yandex Go 1/5 · US Terrible: Since my child was born, there have been constant problems. It's impossible to find a taxi with a car seat. The search takes hours, and there are many rejections! Why do you neglect little ones so much? Even though the fare for them is many times more expensive! · translated
  5. [R1] Yandex Go 2/5 · US Scum: If you cancel your ride then try again price is higher:/ then i will use Bolt
  6. [R10] Yandex Go 1/5 · US .: Excellent service that has deteriorated. Prices are ridiculously high for a 6-minute trip. Why should I pay for half a tank of gas for the taxi driver for a 6-minute trip? · translated
  7. [R24] Yandex Go 3/5 · GB Miss: Often shows very high prices. · translated
  8. [R35] Yandex Go 1/5 · US Terrible app!: Stupidity!!! Why should I overpay to "attract drivers," according to the support operator? · translated
  9. [R2] Yandex Go 5/5 · US Excellent: Clean, good smell, pleasant driver, good music. · translated
  10. [R5] Yandex Go 5/5 · US Nice: Comfortable ride, clean car, and a pleasant experience. Highly recommended!
  11. [R8] Yandex Go 5/5 · US Review: Excellent trip. · translated
  12. [R7] Yandex Go 1/5 · US Unjustified parking fine: I parked a scooter at a parking spot in Ekaterinburg on Bilibaevskaya Street 14. There are 2 parking spots marked with a "P" on the map in this location. I tried to get a refund for the fine through tech support, but your colleagues, who generally can't communicate in their own words and only use copy-paste, can't help because they don't care about any of this. The service works... · translated
  13. [R9] Yandex Go 3/5 · US Terrible scooter support.: The scooter department is so messed up that I spent a whole day dealing with it. First, I rent a scooter, money is debited, but it doesn't move. I write to Yandex Go support; they don't know anything, answer the same question differently, but actually say nothing. After struggling all day and spending over 1400 rubles, I found out that I needed to... · translated
  14. [R12] Yandex Go 3/5 · US Improve "Support" service: Yandex created the organization. Taxi. Food. Delivery. All of this is great, thank you. But when you write to support, they are always not to blame. · translated
  15. [R13] Yandex Go 1/5 · US Accused of an offense: Accused of an offense that didn't happen, charged a fine, and refuse to refund, even with evidence provided. · translated
  16. [R4] Yandex Go 1/5 · US Terrible.: They added gas stations. 1. They didn't add it to Yandex.Maps, only to the obscure "Gas Stations" app that no one uses. They advertised a useless app and ignored users. 2. The recommendation system for reviews is almost zero; there are already competitors who have solved this problem, so why do it so clumsily? 3. On iPhone, the filter works intermittently. Complete shoddy work. · translated
  17. [R6] Yandex Go 3/5 · US Pre-order a taxi: How do I pre-order a taxi? · translated
  18. [R18] Yandex Go 3/5 · GB Location: My location shows completely wrong, sometimes here, sometimes somewhere else; I can't even find out where I am. · translated
  19. [R61] maxim 1/5 · US 1 star: No taxi drivers, waiting for half an hour, price like Yandex. · translated
  20. [R70] maxim 1/5 · US The most successful taxi app: What can you write about a taxi if the taxi itself is NEVER FOUND? You automatically set a price that no driver will accept, and then the song and dance of paying for acceleration begins, ultimately resulting in the same price as other apps, so what's the point? In several years of using the app, I've only managed to find a car about 10 times. · translated
  21. [R73] maxim 1/5 · US Long taxi wait: Waited for a taxi for over 30 minutes, and they never found a car. · translated
  22. [R37] Yandex Go 1/5 · US Have you seen the prices?: The price changed by 50% in 5 minutes. At two in the morning… · translated
  23. [R62] maxim 4/5 · US Prices lower than Yandex!: Too bad no one ever comes. · translated
  24. [R29] Yandex Go 1/5 · US App is okay, support - don't even hope to solve any issue: Absolutely terrible customer support. They don't resolve issues, passing them off to a bot or automated responses. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store