Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Kohl's vs Kroger

Kohl's 4.8★ · Free to download 45
Winner Kohl's
Kroger 4.8★ · Free + IAP 35

Kohl's is slightly better for general shopping, but both apps suffer from significant technical issues and poor user experience, especially after recent updates.

Full reviews: Kohl's · Kroger

Both Kohl's and Kroger's apps are plagued by technical issues like glitches, freezing, and poor search functionality, with recent updates often making things worse. Kohl's struggles with app compatibility on older devices, while Kroger faces widespread criticism for its broken shopping list feature and disorganized coupons.

Head to head

Features tieR1R5R6R12
Kohl's Kohl's users appreciate features like in-store pickup, easy online browsing, and the ability to scan items in-store for prices R5R14R26. However, many users report that core features like viewing product reviews are broken, showing blank screens instead R1R6R12R16. The app also provides account information, rewards, Kohl's Cash, and coupons in one place .
Kroger Kroger users value digital coupons and the shopping list feature, which ideally sorts items by aisle R71. However, recent updates have severely broken the shopping list, making it difficult to save, remove, or sort items R65R67R71R83. Users also miss the ability to search past purchases and see aisle numbers for products R77R97R99.
Ease of Use edge: Kohl'sR1R9R17R26
Kohl's Kohl's users find the app generally easy for browsing and online shopping when it works R17R26. However, many report significant difficulties with navigation, especially with filters and redeeming points . The app also has issues with items being automatically emptied from the bag R1 and difficulty confirming returns R9.
Kroger Kroger's app is widely criticized for being difficult to navigate and use, with a confusing interface and scattered menus . The search feature is often described as useless, returning irrelevant items or failing to find products . Many users also complain about being constantly logged out or forced to sign in .
Reliability tieR1R2R4R10
Kohl's Kohl's app is frequently described as glitchy, buggy, freezing, and crashing R1. A major issue is an update loop where the app constantly prompts for an update that doesn't install or makes the app unusable, especially for users with older phones R2R4R10R11. Users also report slow loading times and pages failing to load .
Kroger Kroger's app is consistently criticized for being buggy, glitchy, and crashing frequently . Many users experience the app getting stuck on a blue screen or failing to load . Updates are often cited as making the app worse and breaking existing functionality R67R83. The app also causes phones to overheat .
Price/Value edge: Kohl'sR8R14R20R29
Kohl's Kohl's users appreciate the app for finding good deals, discounts, Kohl's Cash, and coupons R20. Many find great quality for low prices R8. The app is also seen as valuable for its convenience in online shopping and store pickup R14R29.
Kroger Kroger users value the digital coupons for saving money R71. However, some express frustration with the difficulty in finding and using these coupons R99. There's also a perception that the app gates discounts behind its use, which some find anti-consumer .
Support tieR4R28R30R37
Kohl's Kohl's users report issues with customer service when app problems prevent orders from going through or Kohl's Cash from being applied R30R37. Some users with older phones feel unsupported as recent updates render the app useless for them R4R28. One positive review highlights excellent in-store associate support for Amazon returns .
Kroger Kroger users frequently express frustration with the lack of resolution for persistent app issues, suggesting that developers or corporate management don't use the app or listen to feedback . The app's inability to provide accurate product availability or resolve issues like broken refund links also points to support shortcomings .
Pick Kohl's if

Pick Kohl's if you frequently shop there and have a newer phone, as the app generally offers good deals and convenient online shopping features when it functions correctly R5R14.

Pick Kroger if

Pick Kroger if you primarily use it for digital coupons and are willing to tolerate significant app glitches and a broken shopping list feature, or if you prefer to use the app for in-store browsing rather than online ordering R71.

Evidence note: Both apps have a high volume of negative recent reviews, heavily skewing the perception of reliability and ease of use. The lifetime ratings are high, but current user experience seems to be significantly worse due to recent updates.

Frequently asked

Does the Kohl's app work on older phones?
No, many Kohl's users with older iPhones (e.g., iPhone 8, iOS 16) report that recent updates require iOS 18 or later, rendering the app unusable for them and preventing them from updating or accessing its features R2R4R11R19.
Is the Kroger shopping list feature reliable?
No, the Kroger shopping list feature is widely reported as broken and unreliable after recent updates, with users experiencing issues like items not saving, duplicates, inability to remove items, and incorrect sorting by aisle R65R67R71R83.
Can I see product reviews in the Kohl's app?
Many Kohl's users report that they cannot see product reviews in the app; clicking on reviews often leads to a blank screen or the feature simply fails to load R1R6R12R16.
Does the Kroger app show aisle numbers for products?
No, several Kroger users lament that the aisle numbers for products, which were previously a helpful feature for in-store shopping, have been removed from the app R77R97R99R104.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Kohl's 1/5 · US Always Glitching: It is infuriating to shop with this app. It constantly glitches. When I’m in the store for a pick up, it takes forever (and several closing out the app and reopening it) to get the location of my order. At home, it brings me to a blank screen when I want to read reviews. When I add things to my bag and am still working on making decisions, it automatically empties my bag with
  2. [R5] Kohl's 5/5 · US Keep Me Coming Back: This APP is so awesome I love to browse and shop until my cart is overflowing I especially like the pick up in store feature
  3. [R6] Kohl's 3/5 · US Reviews: You can never see the reviews on the app for some reason.
  4. [R12] Kohl's 3/5 · US No reviews?: Why don’t any of the reviews pop up? You click on the reviews of items and you get a blank page.
  5. [R9] Kohl's 3/5 · US Difficult to confirm returns.: It’s difficult to confirm returns.
  6. [R17] Kohl's 5/5 · US Online shopping: Click and buy, the searching was easy on the app and I found some really good deals!
  7. [R26] Kohl's 5/5 · US Very convenient: Easy to use app and very convenient. I like the scan feature to check prices and make purchases in store
  8. [R2] Kohl's 4/5 · US Help!: I’ve used the Kohls app for years. Loved using it. All of a sudden it tells me to update, so I did, won’t let me, says I need a 17 or higher phone?? I have an 8+. Disappointed that I couldn’t use for a 30% off on Sephora. I even tried deleting and reinstalling. Didn’t work. What can I do?
  9. [R4] Kohl's 1/5 · US Unable to use this app / no support for older phones: Your latest update requires iOS 18 or later. My iPhone 8 cannot update beyond iOS 16. You’ve rendered the app I’ve been using for years as now useless. Don’t tell me I need to buy a new phone. Any work around? Another version for us frugal shoppers who don’t need the latest phone?
  10. [R10] Kohl's 1/5 · US Update: I can’t update my Kohls app
  11. [R8] Kohl's 5/5 · US My favorite store: I love all the products!!! I get amazing quality for low low prices!!!
  12. [R14] Kohl's 5/5 · US Great App: It’s always a pleasure shopping with you Guy’s very convenient shopping online and store pickup.
  13. [R20] Kohl's 5/5 · US Discounts are great: Kohls
  14. [R29] Kohl's 5/5 · US Go to store: Kohl’s is always my go to store for gifts! I can easily shop online and either pick up or have it shipped saving me time. I especially love the perks such as additional 30% or 40% off. The free ship events are also a favorite time to pick up small items for future gifting.
  15. [R28] Kohl's 1/5 · US No longer works: Now that Kohl’s was chosen to replace their APP with a version that requires ISO 18.0, I am not able use the APP. Not every one has phones that can be updated. Kohl’s should have the old version available along with the latest and greatest.
  16. [R30] Kohl's 3/5 · US Not so much!: This app has some issues it does not seem like it’s new and improved only a hungry algorithm pushing to place order when it doesn’t even want to take my Khols cash it keeps showing It’s available but will not place in cart really weird I shouldn’t have to call customer service to get it on my order it’s a glitch for sure because if it’s used and in cart already then stop showing avai
  17. [R37] Kohl's 1/5 · US Poor customer service and policy: Spent over three hours trying to place an order. Every time I hit submit, it asked for the three digit code on the back of the card. Filled it out countless times and the same thing kept happening. Called today and they wanted me to submit it again without sale prices or Kohl’s Cash. Was told that the sale prices and Kohl’s Cash weren’t available today and nothing
  18. [R11] Kohl's 5/5 · US App is terrible: Cannot get on keeps telling me to update to 18 what is going on
  19. [R19] Kohl's 1/5 · US App no longer works on older phones: The latest update doesn’t work on an older phone, whether using the app or website.
  20. [R65] Kroger 4/5 · US Making a list: This app is great, but they need to fix the creating a list part. Every time I try to add something to my list it doesn’t save.
  21. [R67] Kroger 1/5 · US Lists Broken: This is not the first update that has broken the shopping list feature, and it’s becoming incredibly frustrating. Every time the app is updated, something that previously worked well seems to stop functioning properly. A previous update broke the aisle organization and caused the list to glitch every time I checked an item off. Now, the latest update is duplicating items in my list
  22. [R71] Kroger 4/5 · US Fix the SHOPPING LIST!: My two favorite features of the Kroger app are the digital coupons and shopping list. It makes my life easier to add items directly to the list in the app throughout the week, go into the store on Friday and everything is there, by aisle, and it gives a general idea of my cost for the day. With these recent updates, the shopping list is frustrating and makes me not want t
  23. [R83] Kroger 3/5 · US Newest update: Last update before this one was bad enough but you updated it again and it’s worse! Why can’t you keep a good thing going instead of these awful updates you think are “improving “. Just awful trying to shop from the list. You can’t just slide left or right to delete an item anymore. Do better!
  24. [R16] Kohl's 1/5 · US Updates made it useless: After the most recent update, reviews are no longer visible and store/item locator just constantly says “Failed to load stores.”
  25. [R77] Kroger 5/5 · US Where is it: For some reason the isle number of products in the store has been removed I used to be able to easily find products when I shop instead of wasting time wondering all over the store please bring that back its frustrating
  26. [R97] Kroger 3/5 · US Please add the aisle numbers back in the app, PLEASE!!: Please add the aisle numbers back in the app, PLEASE!!
  27. [R99] Kroger 3/5 · US Updates are not helpful: The new updates are not helpful. The shopping list is no longer sorted by aisle number. It just gives a general location in the store. When you’re looking through the coupons and you click on one, once you come back out, it takes you all the way to the top of the coupon list. The barcode scanner is now only available on one screen. I really wish I could get the old app bac
  28. [R104] Kroger 1/5 · US Trash: This app used to tell me where items were in the store. It would help me get my groceries and get out doesn’t anymore. Junk stop ruining what was a good app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store