Kroger

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R43] 4/5 · US Fix the SHOPPING LIST!: My two favorite features of the Kroger app are the digital coupons and shopping list. It makes my life easier to add items directly to the list in the app throughout the week, go into the store on Friday and everything is there, by aisle, and it gives a general idea of my cost for the day. With these recent updates, the shopping list is frustrating and makes me not want t
2. [R184] 4/5 · US Shopping List Frustrations: The Kroger app in general has been very helpful, especially when I am at an alternate location and am looking for an item. I love easily being able to clip digital coupons & look at the ads as well. My biggest frustration is that the updates keep moving around access to functions (like digital coupons, ads, etc). It is like an adventure game trying to figure out wher
3. [R83] 3/5 · US Great but new update is terrible: I love the Kroger app, it helps with finding coupons, new recipes, keeps tracks of points and purchases and helps find items in the store easier however this new update has made adding items worse. Every time I scan the barcode and try to add the item to my list. The item does not get added to the list and then I have to go manually search it. It’s been real hassl
4. [R168] 5/5 · US Improvement!!: I have been having an issue with seeing the dark blue background with black font. I have to use dark background due to an eye issue. Those items such as Add Items, Confirm Changes etc. were impossible to see. They now have a light blue background and I can see them again! Small things but big impact for me!
5. [R4] 1/5 · US Lists Broken: This is not the first update that has broken the shopping list feature, and it’s becoming incredibly frustrating. Every time the app is updated, something that previously worked well seems to stop functioning properly. A previous update broke the aisle organization and caused the list to glitch every time I checked an item off. Now, the latest update is duplicating items in my list
6. [R10] 4/5 · US Making a list: This app is great, but they need to fix the creating a list part. Every time I try to add something to my list it doesn’t save.
7. [R12] 1/5 · US Useless after updates: The list function is completely ruined. It won’t uncheck all items, you hit the button and it does one at a time. If you do actually get it, but say you check something and need to uncheck it, it checks everything else off and you start over. It’s so slow. Something so basic and has become practically unusable over 2026
8. [R16] 1/5 · US App is still crapp: Would you PLEASE hire someone who knows how to build a workable app??????? Every “update” continues to make it thoroughly unusable. List loses its sorting after removing an item, aisles are not listed when list is shared via email, can’t search from within a list, and so on. It’s absolute junk programmed by a toddler.
9. [R6] 2/5 · US Crashes constantly: For the last 6ish months I can hardly use the app. It stays stuck on a blue screen. It never loads in the store. When it does load (1/10 times I try to use it) it’s a little difficult to navigate. This app is a mess.
10. [R8] 1/5 · US Doesn’t work: App hasn’t worked in over a year
11. [R14] 2/5 · US Never works: I should have known when I downloaded the add again that it was going to be as unhelpful as the last time I used it.
12. [R25] 1/5 · US Cannot Login Anymore: For about 2 months now, after an update that logged me out of the app, I have been unable to sign back in. When I click sign in, the page fails to load; the thing just spins. I have deleted and reinstalled the app multiple times, my iOS is current. Fix this Kroger or Apple. Thank you.
13. [R3] 1/5 · US Where did search go in purchase history?: Frustrated that the search ability in purchase history is gone.
14. [R11] 1/5 · US Kroger pick up shopping app: I used the pick up shopping list for years. I can’t seem to have good success with it for about a year now. I have never had a problem with Walmart, as you can search for any item you want. And cancel it if you want. I can’t seem to make an order and even find what I want. It is like picking your way thru a obstacle course designed to overly push certain items.
15. [R15] 1/5 · US Disaster: Every time Kroger changes the app, it takes me at least a couple of weeks to figure it out. The latest version allows very limited searching for items or for ecupons. And there other problems. The app is a disaster.
16. [R19] 1/5 · US cant even search: even typing milk in the search shows no results, tf
17. [R5] 3/5 · US 1/2 works: The freakin scanner doesnt work
18. [R18] 1/5 · US Dishonest: Downloaded app to scan barcode of “sustainability sourced” wild caught salmon. App doesn’t recognize the bar code. Package says “product of USA” which would imply that it comes from Alaska. I wonder why doesn’t the package say Alaskan. I called the number on the package and Kroger is unable to verify anything about the fish. After a bit of research, it turns out, Kroger’s “sustainable”
19. [R32] 3/5 · US Subpar for its use: From what I can see there is no way to pay for shell or Kroger gas with any app implications like your other competitors have (Sam’s, Shell, Upside) also if I scan an item all available coupons on it should appear for use: weekly ads, digital coupons, Kroger deals. Otherwise easy to navigate and good search options. Defund 🧊
20. [R47] 1/5 · US Latest Update: Just updated, and scanned a bar code. When I save to list, it still doesn’t save to my active list! Is that so difficult to understand?
21. [R35] 1/5 · US It log me out every time: This app is ridiculous. It requires us to update often, and every single time. It logged me out, and I have to type in login and the password. Stupid design. Don’t force us to update and makes it inconvenient. Every month.
22. [R49] 1/5 · US Terrible: This app is terribly slow and refuses to let me even sign in because of an unknown error and there is no work around it. Useless.
23. [R64] 3/5 · US Keep me signed in!: I’m on my home Wi-Fi network, and every time I open the app I’m asked to sign in. I think of an app as a time saver, this is the opposite of that. The app will not let me search for a specific food item and see if it is available at any Kroger’s in my area. I am required to pick a store. Again, not a time saver.
24. [R9] 2/5 · US Connection issues: I don’t like this app. I don’t find it to be visually friendly; too much chaos as soon as you open it. I was attempting to refill a prescription here and it does not easily allow you to do so and makes it nearly impossible to keep your “health/ prescriptions” attached to your Kroger account so there is no ease in using it. I will not be using Kroger medication/ pharmacy because
25. [R66] 1/5 · US It’s terrible for prescription management: It’s almost impossible to get medication refills through the app. First, after you request refills, the app doesn’t show them in progress. You have to request them multiple times for the app to actually submit the refills and show them “in progress”. And then, chances are, if you log off the app and log back on, those prescriptions are no longer “in pro
26. [R70] 1/5 · US Pharmacy: What happened to date and time for prescriptions to be ready? They don’t appear on the app anymore.
27. [R74] 2/5 · US App updates needed: Your most recent app upgrade will not allow a customer to see all information about a prescription refill that is on hold or in the process of being filled. No date of resolution shows which makes it near impossible to plan your day without calling. I would also like to recommend that you add a “clip all coupons” option to select all digital coupons instead of having to manua
28. [R22] 3/5 · US Useless backups: I receive alert around 6pm for item backups, I choose alternative products and the app doesn’t save the alternate choices
29. [R48] 1/5 · US 0000 Stars: It’s happened a few times now where my order would be picked up and shopper started shopping and then gets instantly cancelled. No explanation and the refund is 1-3 business days! I only had enough to make that purchase for the food for the week. I have a hectic schedule so I figured Kroger app was convenient but now, frustration and regrets.
30. [R67] 1/5 · US Forced update made it worse: Forced update resulted in over 300 items in my cart that weren't there before that I had to remove one by one. The request refund feature conveniently no longer works and it still takes way too many clicks and steps to say you have arrived for a pick up order. Oh and now it won't let you arrive early whatsoever, even by one minute.
31. [R151] 3/5 · US Terrible pick up experience: I’ve used order pick up a few times now and they’re never on time and this last time they left early before I got there… I was was that I was able to pick up at 7 a.m. and apparently I was “misinformed”…
32. [R1] 1/5 · US The absolute worst app I use: Very glitchy. Hard to use all the time.
33. [R28] 1/5 · US Update Update Update: Update it every single time i use it…
34. [R34] 1/5 · US Updating: I hate this updating plus you make shopping difficult Sometimes I forget to do ale a picture of the product on sale and they don’t always scan the list for me they act like it’s a problem. I think it’s deliberate to get more money from us.You stopped your senior days and double coupons and Now this
35. [R30] 3/5 · US What did y’all do?!: As others have said before me, this app is no good (and I putting that politely). Both the app and the desktop version were running really slow while I was trying to put my shopping list together for delivery. When I was done, it said none of the items were available. So deleted everything, closed the tab and tried again. Eventually was able to do it but it took 30 minutes bec
36. [R33] 1/5 · US Overheating phone/coupon issues: Ever since the latest update, this app cause any iPhone to overheat. I can’t get through a grocery pickup order without it lagging and then causing my phone to get so hot that I have to turn it off and let it cool down before continuing. No other app does that. It is also difficult to use the digital coupons sometimes because the coupling will clearly say that it e
37. [R77] 1/5 · US App issues: The app is very glitchy when it comes to using the I’m here feature. It has been for over two months. Fix the issue please.