Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Kohl's vs Old Navy

Kohl's 4.8★ · Free to download 40
Winner Old Navy
Old Navy 4.9★ · Free to download 70

Old Navy's app offers a more consistent shopping experience with fewer critical technical issues, making it the better choice despite some stock and navigation complaints.

Full reviews: Kohl's · Old Navy

Old Navy's app generally provides a smoother shopping experience, with users praising its ease of use and variety, although some report issues with items appearing out of stock or app crashes. Kohl's app, in contrast, is plagued by severe technical glitches, including an inability to update for older phones and frequent freezing, making it largely unusable for many customers.

Head to head

Features tieR1R5R6R9
Kohl's Kohl's app offers useful features like in-store pickup, a scanner for price checks, and consolidated account information for rewards and coupons R5. However, users frequently report issues with core features, such as being unable to view product reviews R1R6R12R16 or track packages . Some also dislike the inclusion of Marketplace items, wishing for a filter option , and find it difficult to redeem points or confirm returns R9.
Old Navy Old Navy's app is appreciated for its variety of sizing, including tall sizes, and the display of items on different body types R112. It also supports in-store pickup . However, a significant number of users complain about items consistently showing as 'sold out' R63R69R70R76 or photos not loading . Some users also desire more selection in petite sizes R63 and wish for easier access to previous purchases or full purchase history .
Ease of Use edge: Old NavyR1R3R7R25
Kohl's Many users find Kohl's app difficult to use due to constant glitches, freezing, and blank screens R1. Specific issues include the app emptying shopping bags R1, lagging during checkout R25, and not utilizing the full screen on iPads R3R7. Some users also report difficulty scanning barcodes at home .
Old Navy Old Navy's app is generally described as easy to use and navigate . However, some users find it hard to navigate through desired items and report annoying pop-up ads . There are also complaints about difficulty viewing sections for payment and returns .
Reliability edge: Old NavyR1R2R4R10
Kohl's Kohl's app suffers from severe reliability issues, with numerous reports of it constantly glitching, freezing, crashing, and failing to load content R1R16R25. A major problem is an update loop that prevents users with older phones (iOS 16 or below) from accessing the app at all, rendering it useless for many long-time customers R2R4R10.
Old Navy Old Navy's app generally performs better, but users still report instances of the app crashing and items or photos not loading R70. Some users also experienced issues with order status updates and lost orders during transit .
Price/Value tieR8R18R20R29
Kohl's Kohl's users appreciate the good deals, discounts, and low prices, especially with perks like 30% or 40% off and free shipping events R8R20R29. However, some users note that merchandise quality is not as good as it used to be R18 and find the point system low for the amount spent .
Old Navy Old Navy is praised for its great prices, sales, and quality clothing . Users find it helpful for budgeting . One user reported being charged more than the app showed for an Apple Pay purchase , and another mentioned a deceptive ad link for a refund that resulted in extra charges . Some users also requested more coupon options .
Support tieR13R15R30R37
Kohl's Kohl's app users report issues with customer service, including being unable to resolve problems with Kohl's Cash or sale prices through the app or phone support R30R37. One user had an order cancelled due to a short pickup window R13, and another received the wrong item or was missing an item R15. However, one positive review highlighted excellent in-store assistance with an Amazon return .
Old Navy Old Navy users report issues with customer service regarding missing items and denied claims . There are also complaints about merchandise credits and the handling of returns , as well as problems with shipping methods changing from UPS to USPS, leading to returned packages . Despite these issues, some users praise Old Navy's customer service as supportive and a dream .
Pick Kohl's if

You have a newer phone (iOS 18 or higher) and prioritize finding good deals and using in-store pickup, as long as you can tolerate potential glitches and issues with viewing product reviews R5R29.

Pick Old Navy if

You want a generally easy-to-use shopping app with a wide variety of clothing, including inclusive sizing, and appreciate seeing items on different body types R112.

Evidence note: Kohl's recent reviews are heavily skewed negative due to a critical update issue affecting older phones, which significantly impacts its overall score and reliability dimension. Old Navy's app also has negative reviews regarding stock and loading issues, but they are less severe and widespread than Kohl's update problems.

Frequently asked

Does the Kohl's app work on older iPhones?
No, many users report that the latest Kohl's app update requires iOS 18 or later, rendering it unusable for iPhones that cannot update beyond iOS 16, such as the iPhone 8+ R2R4R19R28.
Can I see product reviews on the Kohl's app?
Many Kohl's app users report issues with viewing product reviews, often encountering blank screens when trying to access them R1R6R12R16.
Are items frequently out of stock on the Old Navy app?
Several Old Navy app users report that items, particularly 'new arrivals' and specific sizes like petite or tall, frequently appear as sold out, even when they are available on the website R63R69R70R76.
Does the Old Navy app show clothes on different body types?
Yes, users appreciate that the Old Navy app shows different models in the same item, which helps them visualize how clothes fit on various body types R112.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Kohl's 1/5 · US Always Glitching: It is infuriating to shop with this app. It constantly glitches. When I’m in the store for a pick up, it takes forever (and several closing out the app and reopening it) to get the location of my order. At home, it brings me to a blank screen when I want to read reviews. When I add things to my bag and am still working on making decisions, it automatically empties my bag with
  2. [R5] Kohl's 5/5 · US Keep Me Coming Back: This APP is so awesome I love to browse and shop until my cart is overflowing I especially like the pick up in store feature
  3. [R6] Kohl's 3/5 · US Reviews: You can never see the reviews on the app for some reason.
  4. [R9] Kohl's 3/5 · US Difficult to confirm returns.: It’s difficult to confirm returns.
  5. [R3] Kohl's 3/5 · US Full screen: App does not use full screen on iPad
  6. [R7] Kohl's 1/5 · US For ipads: Pls make a zoomed out version for I pad users
  7. [R25] Kohl's 1/5 · US Checkout Screen Lags and Causes Phone to Overheat, Cannot Place Order: App is up to date. I tried placing an order pickup, however after entering my first name the page gradually gets slower and slower (waiting 10-15 seconds for the page to register one press on the keyboard) until it eventually freezes and stops working altogether. I tried to place an order three separate times over the course of
  8. [R2] Kohl's 4/5 · US Help!: I’ve used the Kohls app for years. Loved using it. All of a sudden it tells me to update, so I did, won’t let me, says I need a 17 or higher phone?? I have an 8+. Disappointed that I couldn’t use for a 30% off on Sephora. I even tried deleting and reinstalling. Didn’t work. What can I do?
  9. [R4] Kohl's 1/5 · US Unable to use this app / no support for older phones: Your latest update requires iOS 18 or later. My iPhone 8 cannot update beyond iOS 16. You’ve rendered the app I’ve been using for years as now useless. Don’t tell me I need to buy a new phone. Any work around? Another version for us frugal shoppers who don’t need the latest phone?
  10. [R10] Kohl's 1/5 · US Update: I can’t update my Kohls app
  11. [R8] Kohl's 5/5 · US My favorite store: I love all the products!!! I get amazing quality for low low prices!!!
  12. [R18] Kohl's 3/5 · US Credit card totals: Merchandise not as good quality as before
  13. [R20] Kohl's 5/5 · US Discounts are great: Kohls
  14. [R29] Kohl's 5/5 · US Go to store: Kohl’s is always my go to store for gifts! I can easily shop online and either pick up or have it shipped saving me time. I especially love the perks such as additional 30% or 40% off. The free ship events are also a favorite time to pick up small items for future gifting.
  15. [R13] Kohl's 2/5 · US Disappointed: I ordered teethers for my grandson and only one came on time, I had to wait a few days for the second teether. So when it was ready for pick up, they only gave me 3 days to pick it up, but then they cancelled my order when I couldn’t get there in time. 😢
  16. [R15] Kohl's 3/5 · US Received wrong item and didn’t receive an item: Upset
  17. [R30] Kohl's 3/5 · US Not so much!: This app has some issues it does not seem like it’s new and improved only a hungry algorithm pushing to place order when it doesn’t even want to take my Khols cash it keeps showing It’s available but will not place in cart really weird I shouldn’t have to call customer service to get it on my order it’s a glitch for sure because if it’s used and in cart already then stop showing avai
  18. [R37] Kohl's 1/5 · US Poor customer service and policy: Spent over three hours trying to place an order. Every time I hit submit, it asked for the three digit code on the back of the card. Filled it out countless times and the same thing kept happening. Called today and they wanted me to submit it again without sale prices or Kohl’s Cash. Was told that the sale prices and Kohl’s Cash weren’t available today and nothing
  19. [R19] Kohl's 1/5 · US App no longer works on older phones: The latest update doesn’t work on an older phone, whether using the app or website.
  20. [R28] Kohl's 1/5 · US No longer works: Now that Kohl’s was chosen to replace their APP with a version that requires ISO 18.0, I am not able use the APP. Not every one has phones that can be updated. Kohl’s should have the old version available along with the latest and greatest.
  21. [R12] Kohl's 3/5 · US No reviews?: Why don’t any of the reviews pop up? You click on the reviews of items and you get a blank page.
  22. [R16] Kohl's 1/5 · US Updates made it useless: After the most recent update, reviews are no longer visible and store/item locator just constantly says “Failed to load stores.”
  23. [R63] Old Navy 3/5 · US More selection in petites: I enjoy shopping Old Navy online. My issue is with items listed as ‘new arrivals’ are sold out in most sizes and colors. Also, petite sizes are sometimes offered in fewer color selections than the regular sizes.
  24. [R69] Old Navy 3/5 · US RESTOCK THE ATHLETIC SKORTS IN TALL: Please stop showing me the same out-of-stock items from TWO YEARS AGO. JUST MAKE MORE THAT ARE NOT ONLY 5 INCHES OR LOWER
  25. [R70] Old Navy 1/5 · US Always shows everything as sold out.: No matter what I do, if I restart the app or delete it and redownload it, every time I click on an item it shows as sold out. I just have to use the website to purchase anything from them. (When I go to the website I make sure to choose the same thing I did on the app and it will not be sold out.)
  26. [R76] Old Navy 1/5 · US Out of Stock: Every time I try to use the app it doesn’t matter what item I select to look at it will say it is out of stock without fail. Every single item. I’ve deleted and reinstalled the app with no success. If I go to the webpage I can easily shop items but according to the app Old Navy is sold out of every single item nationwide.
  27. [R112] Old Navy 5/5 · US Photos: I LOVE the Old Navy app. It’s easy to navigate but the big thing for me is I LOVEEEEEEE how they show different models in the same item. It gives a great idea of how items fit on different body types and it’s truly one of the main reasons why I love shopping online with old navy

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store