Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Citymapper vs GoPass

Citymapper 4.9★ · Free + IAP 75
Winner Citymapper
GoPass 4.8★ · Free to download 45

Citymapper is generally the better choice for comprehensive public transit navigation, offering more robust routing and real-time updates across multiple cities, while GoPass is primarily a ticketing and local transit app with significant reliability and usability issues.

Full reviews: Citymapper · GoPass

Citymapper excels as a multi-city public transit navigation app, praised for its detailed routes, real-time updates, and ease of use, despite some recent performance and ad-related complaints. GoPass, while convenient for purchasing tickets in its specific service areas, struggles with unreliable route planning, payment issues, and frequent app glitches.

Head to head

Features & Coverage edge: CitymapperR2R3R12R17
Citymapper Citymapper offers extensive features including precise directions, subway car recommendations for optimal transfers, and multiple route options across numerous cities globally R3R17. However, users desire more comprehensive cycling options R2R12 and better integration for specific local services like university shuttles or national rail .
GoPass GoPass primarily focuses on fare purchasing and basic tracking for local transit systems R91. Its route planning functionality is limited, often failing to find routes for common destinations like airports, and lacks features like showing multiple route options simultaneously R91.
Ease of Use edge: CitymapperR8R13R14R38
Citymapper Citymapper is generally considered easy to use and intuitive, acting as a 'magical guide' for navigation, especially for those new to a city or public transport R8R14R38. However, some users find the walking navigation less accurate than Google Maps and note issues with the UI, such as hidden options or lack of customization for paid features R13.
GoPass GoPass is praised for quick and easy ticket purchasing R65. However, many users find its route planning difficult to navigate and understand, especially for visitors or those unfamiliar with the system R79R81R100.
Reliability & Accuracy edge: CitymapperR1R4R5R16
Citymapper Citymapper is often lauded for its accurate and reliable real-time tracking of buses and trains, providing timely updates and better transportation options than alternatives R5R29R38. However, a significant number of recent reviews report issues with inaccurate times, misleading connections, and incorrect route suggestions, leading to missed connections or being late R1R4R16R25.
GoPass GoPass suffers from significant reliability issues, with users reporting incorrect stop information, buses not adhering to schedules, and ride-share services being unpredictable . There are also complaints about a lack of real-time updates for trains and buses .
Price & Value tieR3R8R37R65
Citymapper Citymapper is free to download with in-app purchases. While it helps users save money by promoting public transport R8, the presence of intrusive full-screen ads for non-paying users is a major point of frustration, with some alleging predatory ad behavior R3R37.
GoPass GoPass is free to download and allows users to purchase transit fares within the app, which is seen as convenient and a way to save on fuel expenses R65. However, some users find the fare options limited, such as the absence of student or weekly passes, and express confusion over different pass types R79.
Technical Performance & Support tieR4R10R15R27
Citymapper Citymapper has received numerous complaints about technical issues, including slow loading, freezing, crashing, and not updating location during routes R4R10R15. Users also report problems with the Apple Watch app and persistent live activity notifications R27.
GoPass GoPass users frequently report app crashes, glitches, and issues with payment methods like Apple Pay not working or credit card autofill being absent R64R69. There are also reports of the app dimming the screen or not properly checking users in .
Pick Citymapper if

You need a comprehensive public transit app for navigating multiple cities, especially if you prioritize detailed routing, real-time updates, and ease of use for complex journeys R5R17. You are willing to tolerate occasional bugs or pay for the ad-free experience R3R37.

Pick GoPass if

You primarily need an app for purchasing transit tickets within its specific service areas and find its ticketing process convenient R65. You are already familiar with the local transit system and do not heavily rely on the app for route planning R81R91.

Evidence note: Citymapper's recent reviews show a decline in sentiment regarding reliability and technical performance compared to its lifetime rating, with many users expressing frustration over bugs and ad intrusiveness. GoPass reviews are heavily skewed towards issues with reliability, payment, and route planning, indicating a less mature or well-maintained application.

Frequently asked

Does Citymapper provide real-time updates for public transport?
Yes, Citymapper generally provides real-time tracking for buses and trains, offering timely updates and better transportation options, though some recent reviews indicate inconsistencies and inaccuracies R5R29R38.
Can I use Apple Pay with GoPass?
While GoPass aims to support Apple Pay, multiple users report issues with it not working reliably, often requiring manual input of card information instead R64R69.
Are there ads in Citymapper?
Yes, Citymapper includes ads for non-paying users, which some describe as intrusive, full-screen, and even 'predatory' due to accidental clicks R3R37.
Is GoPass good for planning routes in unfamiliar cities?
No, GoPass is generally not recommended for visitors or planning routes in unfamiliar areas, as users find its route generation difficult to understand and often unreliable, sometimes failing to find routes for common destinations R79R81R91R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Citymapper 5/5 · US Love this, been using it for years.: Very happy with this app. One thing I would like to see is for me to able to include cycling as part of my trip, like how walking is currently.
  2. [R3] Citymapper 3/5 · US I’ve been using the app for 10 years: I love that the app tells you which train car to go into for the smoothest transfer and for exiting at your destination station. Also a fan of the route options. However! Because I refuse to pay to remove ads I’ve noticed predatory behaviour by this app where adds are clicked even when your fingers go nowhere close to that ad. This kind of behaviour isn’t rig
  3. [R12] Citymapper 3/5 · US need own bike option: I was looking for a all-in-one app which would include all trains plus all biking options: own bike & citi bikes, fast & safe. I own my bike and use it throughout the city. Please include this option in your maps!
  4. [R17] Citymapper 5/5 · US New City? Use Citymapper!: Citymapper was indispensable on my recent two week trip to France and Spain. Directions are extremely precise (down to which subway cars were the closest to the best exit at your final stop), different options are presented (along with timing and cost), and the layout is clean. My only (minor) gripe is that if you search for something with multiple locations (like a st
  5. [R8] Citymapper 5/5 · US Amazing!!!!: Really convenient for people who are so bad at navigation Helped me save a lot by using public transport !
  6. [R13] Citymapper 1/5 · US Poor Usability, UX, UI: The app still seems like there are no more designers working on it as it rarely changes yet has major use ability problems. If you pay for the app, there’s no customization. Turbo mode for example, cannot be set as a default, and it is not even visible on the screen, and you cannot rearrange the different custom options that you paid for. What’s worse is working on a trip p
  7. [R14] Citymapper 5/5 · US Incredible!: So easy like a magical guide in your hand.
  8. [R38] Citymapper 5/5 · US A Lifesaver for NYC Transit: I grew up in New York City but have lived in Atlanta for years, so I definitely don’t know the city like I used to. Citymapper made getting around so much easier during my visit. The directions were clear, the transit times were accurate, and it took the stress out of figuring out buses and trains. Instead of worrying about how to get somewhere, I could focus on enjoyi
  9. [R1] Citymapper 2/5 · US Frequently misleading between connections: The app doe as well as the local options from stop to stop, but falls flat when on foot. Frequently sends you off in the wrong direction then changes destination resulting missed connections and much frustration.
  10. [R4] Citymapper 2/5 · US Used to be my favorite free app: Now it’s a pile of steaming… It’s slow to load, the train times are often wrong. It locks up, even on my brand new phone. Overall, it’s so freaking aggravating
  11. [R5] Citymapper 5/5 · US Top notch: Works better than any of the other 3 apps on my phone for directions. Really helpful for mass transit. Shows you all routes and is timely on updates
  12. [R16] Citymapper 2/5 · US No real time capability and wrong schedules: I took a ride today from Seattle into the east side. I got an announcement that the bus was arriving and yet it was 10 minutes later when it finally showed up. Then the bus that I got on clearly showed in the app that it was going to continue until my home stop. Unfortunately, it stopped at a transit center did not go farther. I have to wait another 45
  13. [R37] Citymapper 2/5 · US Full-screen ads: Ads open up full-screen by themselves
  14. [R65] GoPass 5/5 · US Quick and easy: Load a card to pay with, and this is easy peezy. But the trains need to show up on time. And customer service and safety is priority! Keep the DART at Dallas College North Lake & Irving/Las Colinas stops. Keep it safe. And thank you.
  15. [R10] Citymapper 1/5 · US Crashes: Was an okay app when it worked, not as good as google maps. But now it just crashes every time I open it.
  16. [R15] Citymapper 3/5 · US It’s a tad buggy: It could be very helpful if it weren’t so buggy. One moment you can do something but then in the next, you can’t.
  17. [R27] Citymapper 3/5 · US Apple Watch broken: Used to love using this on my Apple Watch to quickly check metro and bus times but now it will no longer work even after a reinstall… would give 5 stars if fixed.
  18. [R25] Citymapper 1/5 · US Inaccurate times: This app is inconsistent with its timing updates. You need to cross reference with other ones to verify its timing which makes it only as useful as the next navigation app. Update: if I could give this app a rating lower than one I would - the inconsistent timing updates will cause you to be late.
  19. [R29] Citymapper 5/5 · US Actually keeps up with buses and trains: Consistently offers better transportation options and is better at real time tracking of buses and trains
  20. [R64] GoPass 2/5 · US Apple Pay: This app does not work well with Apple Pay. Tried multiple times and wouldn’t accept the payment until I input my card information in manually.
  21. [R69] GoPass 3/5 · US Payment Method/Apple Pay Problem: I am no longer able to use Apple Pay or delete payment methods, very inconvenient. I can use the same card that the Apple Pay option doesn’t allow me to if I manually input it through the add a card option.
  22. [R79] GoPass 2/5 · US Not easy to understand: Is not that easy to understand the way the passes work
  23. [R81] GoPass 3/5 · US Run-around: Feel like I was running around to find what stations and trains were in my area. Based on location, could be good to see upcoming schedules on the home page, by train, bus etc. Plus name of app could be more overt. I’ve lived in DFW for a while, but if I was new to DFW I wouldn’t be as nimble to know where to begin a journey with this app.
  24. [R91] GoPass 2/5 · US The planner isn’t great: When using the Plan tab, if I try to enter the address of DFW Airport or any of its terminals, the app says it cannot find any routes. While this can be worked around by using the address for the Terminal B station, this is really inconvenient. It would be better if it could estimate commute time from a terminal to the station, so I can figure out which train I can catch.
  25. [R100] GoPass 1/5 · US So Complicated: Why is this app so complicated? I have to press several different areas to figure out what the hell is going on. I don’t even know how to right this review. But it’s not simple. Had to buy two tickets cause I didn’t understand the difference in trains. Shows I’m an idiot like a lot of people and it’s makes me more of an idiot trying to figure out how buy a simple $6 ticket. Couldn’

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store