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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fifth Third vs Chase Mobile®

Fifth Third 4.8★ · Free to download 65
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 75

Chase Mobile® has a slight edge over Fifth Third due to its generally more reliable app performance and broader range of features, despite some recent user frustrations with updates and customer service.

Full reviews: Fifth Third · Chase Mobile®

Chase Mobile® generally offers a more robust and user-friendly banking app experience, with many users praising its ease of use and comprehensive features. Fifth Third, while appreciated by some for its simplicity, faces significant recent complaints regarding app functionality, login issues, and customer service.

Head to head

Ease of Use edge: Chase Mobile®R2R9R12R13
Fifth Third Many Fifth Third users find the app easy and hassle-free for basic banking tasks like checking balances and moving funds R2. However, recent updates have introduced significant login difficulties and navigation issues for some, making it frustrating to use R9R12R13.
Chase Mobile® Chase Mobile® is frequently praised for being easy to use, navigate, and user-friendly, with many appreciating its convenience and quick access via biometrics . Some users, however, find it not very user-friendly compared to other banking apps and experience issues with font size and hidden features after updates .
Features & Functionality edge: Chase Mobile®R2R7R10R15
Fifth Third Fifth Third users appreciate features like easy balance checks and fund transfers R2. However, recent updates have removed critical information like credit card due dates and confirmation numbers for payments . Users also report issues with Zelle limits R7, difficulty paying mortgages online R10R38R44, and lack of a running balance . The app also has restrictions on transfers after midnight R15 and slow mobile deposit availability .
Chase Mobile® Chase Mobile® offers a wide range of functionalities, including moving money, making deposits, Zelle transactions, and managing multiple accounts . However, some users report issues with features like 'Pay in 4' being removed , unreliable autopay R73, and clunky Ultimate Rewards redemption . The app's money management and spending tracking tools are considered primitive and not customizable enough . Some users also miss features like direct links to Amazon purchase receipts .
Reliability & Performance edge: Chase Mobile®R9R12R13R26
Fifth Third Fifth Third has significant recent issues with app reliability, including not allowing users to log in after updates R9R12R26R32, pop-ups that won't go away R13, and the app being disabled on iOS R26. Some users also report the app not updating account balances on weekends, leading to overdrafts .
Chase Mobile® Chase Mobile® is generally seen as reliable, with many users stating it has never given them problems . However, some report issues like the app being laggy and logging them out frequently , Face ID not working consistently , and problems with external account linking . There are also complaints about forced updates that render the app unusable on older phones R64R95.
Customer Service & Support tieR12R18R32R34
Fifth Third Fifth Third's customer service receives numerous negative reviews, with users feeling rushed off the phone R12, encountering unhelpful foreign personnel R32, and experiencing interruptions during calls R18. Some report being told there's nothing customer service can do about app issues R12 and being charged for services not requested .
Chase Mobile® Chase Mobile® users express frustration with customer service, citing useless AI/bot responses instead of live chat R73R78, and representatives being unable to help with issues like Zelle ID verification or 'Pay in 4' reinstatement . Some describe the customer service as horrible .
Price & Value tieR4R6R24R28
Fifth Third Fifth Third users complain about various fees, including an 'obscene' $13 fee for immediate check funds R4, frequent overdraft fees R6R28, and unmentioned charges for expedited card delivery ($30) . Some feel the bank is predatory R24.
Chase Mobile® Chase Mobile® users express dissatisfaction with high annual fees ($150) and predatory overdraft fees . Some also feel they don't receive good benefits and that APYs (Annual Percentage Yields) suck R73.
Pick Fifth Third if

You prioritize a simple, straightforward banking experience and are willing to overlook recent app stability issues, or if you have had positive in-person experiences with Fifth Third Bank R2.

Pick Chase Mobile® if

You need a comprehensive mobile banking app with a wide range of features, generally reliable performance, and appreciate the ability to manage multiple accounts (personal, business, home) from one platform .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent negative reviews for Fifth Third heavily focus on app functionality post-update, which contrasts with its higher lifetime rating. Chase Mobile® also has some recent negative reviews, particularly concerning forced updates and customer service, but its overall volume of positive reviews is much higher.

Frequently asked

Does Fifth Third's app have Zelle issues?
Yes, some Fifth Third users report issues with Zelle, specifically an auto daily limit of $250 which can be problematic for larger transfers R7.
Can I pay my mortgage through the Fifth Third app?
Many Fifth Third users report significant difficulties paying their mortgage through the app and website, especially after recent updates, often finding it too complicated or encountering technical issues that prevent payments R10R38R44.
Are there fees for immediate check availability with Fifth Third?
Yes, Fifth Third charges a fee, with one user noting an 'obscene' $13 charge for immediate check funds availability R4.
Does Chase Mobile® offer live chat support?
Users of Chase Mobile® have requested live chat service with human representatives, as they often encounter unhelpful AI or bot responses when seeking assistance R73R78.
Does Chase Mobile® work on older phones?
Some Chase Mobile® users with older phones report being forced to update their app, which then becomes unusable on their device, effectively requiring them to buy a new phone to access their account R64R95.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Fifth Third 5/5 · US It’s easy, hassle free, and my wife can easily check my account!: Wow am I impressed with the fifth third work ethic these past few months! Way to go !
  2. [R9] Fifth Third 3/5 · US Used to be a 5⭐️: As of late this app having issues with logging in. Beware..
  3. [R12] Fifth Third 3/5 · US App hasn’t worked since recent update: I updated my Mobile app this morning. And ever since it was updated will not let me login. I even called Customer Service and basically was told there was nothing they could do. And felt like I was rushed off the phone. I don’t know if I’m the only one that’s having the issue but it’s damn annoying. I’m legally blind and handicap so I’ve depend on this app to
  4. [R13] Fifth Third 1/5 · US Poor web and app experience: This is now the third month in a row that I cannot make a payment online because of a pop-up that won’t go away via mobile app and mobile the fact that your product team can’t get this rectified easily is not a good sign. In addition to that to make things even more complex about your whole process, I tried to login from a desktop and putting in all the correct informa
  5. [R7] Fifth Third 1/5 · US Zelle trash: Auto limit of 250 daily on Zelle when u need to do 500 in DD transfers #BOGUS
  6. [R10] Fifth Third 1/5 · US Horrible: The last mortgage update really sucked. I use to pay extra every month. It was really simple , now it is too complicate to do so.
  7. [R15] Fifth Third 3/5 · US No transfer after a certain time: I’ve had a good experience with the bank and the banking services but I do not like that I can’t transfer my money from checking to savings or vice versa after midnight.
  8. [R26] Fifth Third 2/5 · US Fix it: The latest iOS has disabled the app and using the web browser isn’t ideal
  9. [R18] Fifth Third 1/5 · US I decide to close my account: They interrupted my call, saying they had to evacuate the building, this was after spending an hour and three minutes reviewing my account regarding transactions I hadn't made and wanted to dispute. It came as a shock, and I don't know if it was true.
  10. [R32] Fifth Third 1/5 · US 5th 3rd app: App sucks after last update and does not work at all and your foreign personnel support also suck as they do not think but read from a prepared script. Looking for a new bank now.
  11. [R34] Fifth Third 1/5 · US Customer service is terrible: Just bank somewhere else. Consolidate this loan into another and leave this place. It’s terrible here.
  12. [R4] Fifth Third 1/5 · US Cash check: $13 to have funds immediately available is obscene.
  13. [R6] Fifth Third 3/5 · US Overdraft: Every time I turn around if I don't have no money in my account, y'all take money on my account. I don't like that.
  14. [R24] Fifth Third 1/5 · US They are a mortgage company that takes any and all money from you: My Review it has been if they could take your house and leave you with less than a pebble of dirt they would and then walk over your dead carcass. That’s how they feel about their customers.
  15. [R28] Fifth Third 2/5 · US Fees: The fees are ridiculous!!
  16. [R38] Fifth Third 1/5 · US Making payments online DIFFICULT: Ever since you updated your website it has been very difficult to pay my mortgage. I often have to call due to the frustration of trying to get a payment through. Even now it says it can’t load my info but if I click on documents I can see my current statement. It’s very stressful trying to make a payment.
  17. [R44] Fifth Third 1/5 · US Home loan: I absolutely hate the new home loan site why do I have to go to a different site to pay my bill then I get there and you have made it so hard to make the payment I wonder how many pecans use it you need to put it back the way it was
  18. [R73] Chase Mobile® 2/5 · US Sucks: Features don’t really work. Especially with autopay, I’ve had it enabled for months yet none of my payments have been automatically taken out therefore accruing interest and late fees. You can’t get quick online chat help because of stupid AI or bot responses that don’t get you anywhere. APYs suck as well
  19. [R78] Chase Mobile® 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  20. [R64] Chase Mobile® 1/5 · US Forced Update 😡: They deserve ZERO stars. Chase is forcing customers with older phones to “update” their APP and not providing basic service to customers who may fall below a socio-economic threshold. Also, some people like their older phones, and should not be forced to buy a new phone just to get access to their account.
  21. [R95] Chase Mobile® 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store