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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Fifth Third vs Bank of America Mobile Banking

Fifth Third 4.8★ · Free to download 60
Winner Bank of America Mobile Banking
Bank of America Mobile Banking 4.8★ · Free to download 70

Bank of America Mobile Banking has a slight edge due to its generally positive user experience, despite recent update issues, while Fifth Third struggles with consistent app functionality and customer service.

Full reviews: Fifth Third · Bank of America Mobile Banking

Bank of America Mobile Banking generally offers a reliable and easy-to-use experience, though recent updates have caused login and functionality issues for some users. Fifth Third, while praised by some for ease of use, faces significant criticism regarding app stability, login problems, and customer support, especially after updates.

Head to head

Features tieR2R7R10R15
Fifth Third Fifth Third users appreciate features like easy account checking and online banking R2. However, some report missing critical information like credit card due dates and confirmation numbers after payments . There are also complaints about limitations on Zelle transfers R7 and the inability to transfer money between accounts after midnight R15. Mortgage payment functionality has become more complicated for some R10.
Bank of America Mobile Banking Bank of America Mobile Banking is praised for its many features and ease of use . However, some users find the app design outdated and less functional than competitors, noting difficulty paying credit cards directly . There are also complaints about the lack of outbound ACH transfers and issues with viewing all reward deals . Some users miss the ability to view balances without logging in .
Ease of Use tieR2R9R10R12
Fifth Third Many Fifth Third users find the app easy, hassle-free, and simple to use R2. However, a significant number of recent reviews highlight severe login issues and app not working after updates R9R12R13R26. Some find the mortgage payment process overly complicated R10 and the overall web/app experience poor R13.
Bank of America Mobile Banking Bank of America Mobile Banking is generally considered easy and reliable to use by many . However, recent updates have led to widespread complaints about login problems, including FaceID issues and forced password resets R63R77. Users also report blank screens after logging in and general clunkiness and slowness . Some find the app design unintuitive and frustrating .
Reliability tieR9R12R13R26
Fifth Third Fifth Third's reliability is a major concern for users, with frequent reports of the app not working after updates, login failures, and pop-up issues preventing online payments R9R12R13R26. Users also mention issues with account balances not updating on weekends, leading to overdrafts , and problems with card tracking .
Bank of America Mobile Banking Bank of America Mobile Banking faces significant reliability issues, particularly after updates, with users reporting blank screens after login , FaceID breaking R63R77R110, and the app not opening at all . Check deposits are reported to be non-functional for some iPhone models . Alert systems also appear buggy, with notifications not loading within the app .
Price/Value edge: Fifth ThirdR4R6R28R56
Fifth Third Fifth Third users complain about various fees, including an 'obscene' $13 fee for immediate check funds R4 and general 'ridiculous' fees R28. Some also report issues with overdraft policies R6 and unexpected charges for expedited card delivery R56.
Bank of America Mobile Banking The reviews for Bank of America Mobile Banking do not extensively discuss specific fees or pricing, but some users imply dissatisfaction with the bank's practices, referring to them as 'thieves' or questioning their handling of accounts .
Customer Support edge: Fifth ThirdR8R12R18R29
Fifth Third Fifth Third receives mixed reviews for customer service. Some users praise it as excellent and 5-star R8R29, while others describe it as 'terrible' and unhelpful, especially when dealing with app issues R12. There are also reports of calls being interrupted R18 and being rushed off the phone R12.
Bank of America Mobile Banking Bank of America Mobile Banking users frequently criticize customer support, calling it 'horrendous' R81, 'pathetic' R119, and 'awful' R81. Users report long wait times R119, unhelpful chat support R81, and being bounced between online and branch support without resolution .
Pick Fifth Third if

Pick Fifth Third if you prioritize potentially better customer service and are willing to overlook recent app stability issues, or if you value a simple, easy-to-use interface when it works R2R29.

Pick Bank of America Mobile Banking if

Pick Bank of America Mobile Banking if you need a feature-rich app from a larger bank and are comfortable with a potentially clunky interface, or if you are willing to deal with occasional login and update-related issues .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are heavily skewed negative, primarily due to app functionality and login issues following updates. The free-to-download nature means users are not self-selecting as satisfied paying customers, leading to more candid feedback on frustrations.

Frequently asked

Are there common login issues with Fifth Third's app?
Yes, many Fifth Third users report frequent login issues, including the app not working after updates, incorrect login information messages, and difficulty resetting passwords R9R12R36.
Does Bank of America Mobile Banking have problems with FaceID?
Yes, Bank of America Mobile Banking users frequently experience issues with FaceID, often requiring them to reset their password or re-enroll weekly R63R77R110.
What are the main complaints about Fifth Third's fees?
Fifth Third users complain about a $13 fee for immediate check funds, general 'ridiculous' fees, and issues with overdraft policies R4R6R28.
Is Bank of America's customer support helpful for app issues?
No, Bank of America's customer support is frequently criticized as 'horrendous' and 'pathetic,' with users reporting long wait times and unhelpful responses for app-related problems R81R119.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Fifth Third 5/5 · US It’s easy, hassle free, and my wife can easily check my account!: Wow am I impressed with the fifth third work ethic these past few months! Way to go !
  2. [R7] Fifth Third 1/5 · US Zelle trash: Auto limit of 250 daily on Zelle when u need to do 500 in DD transfers #BOGUS
  3. [R10] Fifth Third 1/5 · US Horrible: The last mortgage update really sucked. I use to pay extra every month. It was really simple , now it is too complicate to do so.
  4. [R15] Fifth Third 3/5 · US No transfer after a certain time: I’ve had a good experience with the bank and the banking services but I do not like that I can’t transfer my money from checking to savings or vice versa after midnight.
  5. [R9] Fifth Third 3/5 · US Used to be a 5⭐️: As of late this app having issues with logging in. Beware..
  6. [R12] Fifth Third 3/5 · US App hasn’t worked since recent update: I updated my Mobile app this morning. And ever since it was updated will not let me login. I even called Customer Service and basically was told there was nothing they could do. And felt like I was rushed off the phone. I don’t know if I’m the only one that’s having the issue but it’s damn annoying. I’m legally blind and handicap so I’ve depend on this app to
  7. [R13] Fifth Third 1/5 · US Poor web and app experience: This is now the third month in a row that I cannot make a payment online because of a pop-up that won’t go away via mobile app and mobile the fact that your product team can’t get this rectified easily is not a good sign. In addition to that to make things even more complex about your whole process, I tried to login from a desktop and putting in all the correct informa
  8. [R26] Fifth Third 2/5 · US Fix it: The latest iOS has disabled the app and using the web browser isn’t ideal
  9. [R4] Fifth Third 1/5 · US Cash check: $13 to have funds immediately available is obscene.
  10. [R6] Fifth Third 3/5 · US Overdraft: Every time I turn around if I don't have no money in my account, y'all take money on my account. I don't like that.
  11. [R28] Fifth Third 2/5 · US Fees: The fees are ridiculous!!
  12. [R56] Fifth Third 1/5 · US Debit card: I had ordered a debit card to be sent to my second address. They sent it twice to my other address. Finally the third time the representative told me he would order it to be sent expedited due to so many issues getting it to the correct address. He never mentioned that they would charge me $30 to send it expedited. When I called about it and explained that I never asked for expedited a
  13. [R8] Fifth Third 5/5 · US Geatest: Excellent service !!!
  14. [R18] Fifth Third 1/5 · US I decide to close my account: They interrupted my call, saying they had to evacuate the building, this was after spending an hour and three minutes reviewing my account regarding transactions I hadn't made and wanted to dispute. It came as a shock, and I don't know if it was true.
  15. [R29] Fifth Third 5/5 · US The best bank in the USA: My wife and I just love Fifth Third. The people are so nice and we just really enjoyed doing business with them.
  16. [R36] Fifth Third 1/5 · US This app is awful: This app is awful. It constantly says my login information is incorrect and it’s not. Then it tells me to reset my password and I put in the information to do that and it says it’s wrong and correct before continuing but it’s not wrong. If I wasn’t waiting on a deposit to get put into that account I would close the account and delete the app all together
  17. [R63] Bank of America Mobile Banking 3/5 · US PITA: Every update messes up my app, now it won’t let me use FaceID and keeps trying to have me reset my password. It’s a hassle every time I try and open it.
  18. [R77] Bank of America Mobile Banking 1/5 · US Soo frustrating: 80% of the time I login to my account to a blank screen. Something is wrong with the FaceID and login process
  19. [R110] Bank of America Mobile Banking 2/5 · US Face id keeps breaking: It just keeps forcing me to re-enroll like every week :(
  20. [R81] Bank of America Mobile Banking 1/5 · US Horrendous: It should be illegal how awful the customer support chat is remarkable a team could actually put something awful out in the world
  21. [R119] Bank of America Mobile Banking 1/5 · US Horrible customer support: I waited more than 20 mins on the phone line for a small request. Absolutely pathetic on-call support. Do better

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store