Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

AE + Aerie vs Nordstrom

AE + Aerie 4.9★ · Free to download 60
Winner Nordstrom
Nordstrom 4.9★ · Free to download 80

Nordstrom offers a more reliable and user-friendly app experience with consistently praised customer service, making it the better choice despite some recent delivery and AI feature complaints.

Full reviews: AE + Aerie · Nordstrom

Nordstrom generally provides a smoother app experience with highly regarded customer service and return policies, though some users report recent issues with delivery and AI features. AE + Aerie struggles with app functionality, stock availability, and customer service consistency, despite users loving their product quality and deals.

Head to head

App Functionality & Ease of Use edge: NordstromR13R22R30R32
AE + Aerie Many AE + Aerie users report significant issues with the app, including inability to sign in, slow performance, freezing, and general unresponsiveness R13R22R30R32. The checkout process is frequently described as frustrating, with errors, items selling out, and problems with payment methods like Apple Pay or AE cards R26R28. Some UK users also find the app useless as it only displays prices in USD and lacks UK shopping support R15R18R50R54.
Nordstrom Nordstrom users generally find the app easy to navigate and use for shopping R73. However, some recent reviews mention the app being 'janky' with issues like defaulting to the wrong store for pickup , freezing on product pages , or not allowing sign-in . One user found it overwhelming and not intuitive for checking balances .
Product Availability & Selection edge: NordstromR3R10R12R26
AE + Aerie AE + Aerie users frequently complain about items being out of stock, especially in larger sizes or popular styles R3R10R12R26. This leads to frustration when trying to purchase online or finding desired items in stores R10R12.
Nordstrom Nordstrom is praised for its wide selection of brands and items R75R87R101. Users appreciate being able to find what they need R87 and note the availability of new inventory . However, some users desire more styles and brands in certain categories like dresses .
Customer Service & Returns edge: NordstromR1R4R36R54
AE + Aerie AE + Aerie's customer service receives mixed to negative reviews. Users report long wait times R1, unhelpful staff regarding gift cards or price matching R4, and difficulty resolving issues like wrong shipping addresses R1. Some describe the service as 'horrible' R36 or a 'shambles' R54.
Nordstrom Nordstrom is consistently lauded for its exceptional customer service and hassle-free return policy R68R73R79. Many users highlight the ease of returns and the helpfulness of staff R68R73. However, some recent reviews mention inconsistent service, unhelpful responses to delivery issues , or poor in-store shoe department training . One user had a claim denied after receiving an empty package , and another experienced issues changing a shipping address immediately after ordering .
Shipping & Delivery tieR44R1R55R77
AE + Aerie AE + Aerie users report issues with shipping, including incorrect estimated delivery dates R44 and problems with Apple Pay defaulting to the wrong address R1. One user mentioned orders always arriving on time R55.
Nordstrom Nordstrom offers free and prompt shipping for many users R77. However, recent complaints highlight slow and inconsistent deliveries , cancelled orders , and packages arriving empty . Some users dislike the shipping company Nordstrom uses, such as OnTrac . The pick-up service is praised for convenience .
Product Quality & Value tieR2R5R12R14
AE + Aerie AE + Aerie products are highly praised for their quality, comfort, and fit, especially denim, underwear, and Aerie items R2R5R12R14. Users appreciate the deals and coupons available .
Nordstrom Nordstrom is known for offering quality merchandise and a curated selection . While many users are consistently happy with the quality , some recent reviews suggest a slip in quality for certain attire over the past few years . Some users also feel they pay a premium for the curated selection .
Pick AE + Aerie if

you prioritize specific product quality, especially denim and Aerie items, and are willing to overlook potential app frustrations and customer service hurdles for good deals R2R12.

Pick Nordstrom if

you value a generally smooth app experience, exceptional customer service, and a hassle-free return policy, and want access to a wide variety of brands and quality items R68R73R79.

Evidence note: Nordstrom has a higher volume of positive reviews regarding customer service and app ease of use, while AE + Aerie's reviews are more polarized, with strong praise for products but significant complaints about app functionality and stock.

Frequently asked

Which app has better customer service?
Nordstrom generally has better customer service, with many users praising their staff as kind, helpful, and exceptional, especially regarding returns R68R73R79R91. AE + Aerie's customer service receives mixed to negative feedback, with reports of long wait times and unhelpful responses R1R4R36.
Are there issues with app functionality for either store?
Yes, AE + Aerie users frequently report significant app functionality issues, including problems signing in, slow performance, freezing, and checkout errors R13R22R28R30. Nordstrom's app is generally considered easy to use, but some users have recently experienced freezing, sign-in problems, or 'janky' behavior like incorrect store defaults for pickup .
Which app is better for finding items in stock?
Nordstrom appears better for finding items in stock, with users appreciating its wide selection and availability of products R75R87R101. AE + Aerie users frequently complain about items being out of stock, especially popular styles and larger sizes, both online and in stores R3R10R26.
Do either of these apps work well for international users?
AE + Aerie's app is not well-supported for UK users, displaying prices in US dollars and lacking options to shop from the UK R15R18R50R54. The reviews do not provide sufficient information to assess Nordstrom's international app functionality.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] AE + Aerie 1/5 · US The sign in flow is broken: I haven’t been able to sign into my account in the app for quite some time. I’ve tried opening the auth page in an external browser, but the redirect back into the app still doesn’t log me in.
  2. [R22] AE + Aerie 1/5 · US Sign-in Screen Never Loads: I have been unable to sign into my AE rewards account for the last month. It just spins and never loads. I’m it even able to enter my info. What is going on?
  3. [R30] AE + Aerie 1/5 · US Useless: This app does not open whatsoever. I’ve updated, deleted and re-downloaded the app several times with no success. I’ve deleted the app all together. 😡
  4. [R32] AE + Aerie 2/5 · US Slow: This app is so slow for some reason and completely logged me out when I tried to enter my credit card information
  5. [R3] AE + Aerie 3/5 · US Always out of bigger sizes: I love aerie so much, and do all of my underwear shopping here, they’re the most comfortable ever. The problem is, they’re not meeting the demand for xxl size in either online or not at all in store bc they only stock up to xl. Love the hoodies and leggings and bike shorts too, but still I have the same problem not having anything available in my size. If they’re sellin
  6. [R10] AE + Aerie 1/5 · US Nothing is ever in stock: Whole site is always empty and in stores never have adult sizes. They are running an annoying business model that has specific sales targets, that focus and getting new clothes popular and sold and the most popular clothes sitting out of stock, annoying store, not consumer friendly
  7. [R12] AE + Aerie 3/5 · US Still my go to for denim-lacking lately, they are: Hands down, best denim in “the mall” they do a pretty great job isn’t quality fabrics, just wish they would NEVER retire the classics, that’s my only complaint- great basics or the very best denim fits aren’t always available
  8. [R26] AE + Aerie 1/5 · US Out of stock: Every time I would submit my order, it would come up with an error or would say that the item was out of stock. I would start over and the item still showed. It was available in that size. It would be nice for the website to update items when they are not available.
  9. [R1] AE + Aerie 1/5 · US Don’t use Apple Pay: Design didn’t show where its shipping to in order to prioritize one click Apple Pay. Then it’s shipped to the wrong address. Half hour wait for customer service on the phone, while waiting for that 10 minutes to wait for live agent chat. Customer service super nice but policy is to wait 72 hours after delivery to correct this. So I can’t fix this until tomorrow. Just not the s
  10. [R4] AE + Aerie 1/5 · US Customer Service: Using gift cards can be frustrating when seeking help. You should keep all relevant info, even if the gift card is linked to your account and shows totals and returns, but you still need the actual card details. When asked about price matching a sale from yesterday, she explained that without an order number, they can't match the price due to app issues. I asked if I could email
  11. [R36] AE + Aerie 1/5 · US horrible: worst customer service ever, not helpful. if i could give zero stars i would
  12. [R54] AE + Aerie 1/5 · GB Misinformed & a shambles of a company!: Shame as clothes are very nice, but sizing is completely out, and trying to purchase from the UK or anywhere but America ,… please don’t bother! There sites, and what one can buy from where, is so confusing. Think USA and European sites have merged, probably because European customer services were horrendous to deal with!! Just been sent an out of date dis
  13. [R44] AE + Aerie 1/5 · US The estimated shipping date is always wrong: I was told I’d have my item in store and ready to pick up within the next 2 hours. I showed up a day later and it still wasn’t ready.
  14. [R55] AE + Aerie 5/5 · US AE IS AWESOME: Been ordering from AE for years… Never had a problem! Purchases always arrive on time with item always being the Right Item! Thanks AE 🙃
  15. [R77] Nordstrom 5/5 · US best shopping ever!: I don’t live in a city where they have Nordstrom’s or any other good stores I always buy online and I absolutely love the free shipping.
  16. [R2] AE + Aerie 5/5 · US Best clothes on the market: I looooooove Aerie, it’s the best quality, and comfy.
  17. [R5] AE + Aerie 5/5 · US Love AE: My son wears tall and long and we buy all of his clothes from AE!
  18. [R14] AE + Aerie 5/5 · US Recently fell back in love, still have some notes…: I recently wandered into an Aerie store on a day out. I completely fell back in love with their products. I shopped at Aerie when I was younger, when they first opened, because I’m getting old by Gen Z standards. I loved them then, but went through a few years of not being able to afford full priced clothing, and some of the cute and style choice
  19. [R68] Nordstrom 5/5 · US Best for service and ease of shipping!: Nordstrom is truly the best for everything! And if you have a return, it couldn’t be any easier… no hassles and it’s taken care of immediately. It’s one of the reasons I choose to patronize Nordstrom exclusively. And Tashira in the returns department is fantastic! So genuinely sweet!
  20. [R73] Nordstrom 5/5 · US Great as Always: I have always been happy with how i am treated by Nordstrom. I find the employees kind and helpful when i shop in store. That also transfers to when i use the app. The app is easy to navigate and laid out in a really nice way. Better yet, i find Nordstroms policies to be incredibly fair and helpful! I mostly buy beauty products. Often, i need to return a product that may not hav
  21. [R79] Nordstrom 5/5 · US Bougie shopping: I’ve been a loyal Nordstrom customer since 1998. Over the years, I’ve shopped everywhere, Saks, Bloomingdales, Neiman Marcus, and many others; the one thing that has remained consistently exceptional about Nordstrom is their genuine appreciation for the customer. They have built trust with their clientele by offering thoughtful styling, a true one-stop shop for every occasion, and
  22. [R91] Nordstrom 5/5 · US Longtime Customer: I have been shopping at Nordstrom since 1988- their customer service is unlike any other department store! Nobody can compare!
  23. [R28] AE + Aerie 1/5 · US Website sucks: Your website sucks. Checkout process is painful using Apple Pay. By the time you finally get a clearance to checkout your items are sold out. Happens every time I shop. It’s absolutely an awful experience!!! Has happened more times than not. Fix your system!! If something’s sold out- say it not just block the transaction. Can’t link Afterpay. Can’t pay with Apple Pay. What can you d
  24. [R75] Nordstrom 5/5 · US Good online store: Item all brand available
  25. [R87] Nordstrom 5/5 · US Love Nordstrom: I love everything about Nordstrom. I can always find what I need.
  26. [R101] Nordstrom 5/5 · US Mesk: Nordstrom Store is my favorite Place for all of my needs to shopping and I love it Nordstrom Store has it all!!!
  27. [R15] AE + Aerie 3/5 · GB In US dollars: What's the point in having this in the UK App Store if it's in dollars?! It could be so much better if you could actually shop from it
  28. [R18] AE + Aerie 3/5 · GB Not uk supported: Great app in many ways but what good is it if you can't actually shop on it in the uk?! Update required and quickly AEO.
  29. [R50] AE + Aerie 1/5 · GB Useless in UK: Have to use web as on app there is no UK on the country list

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store