Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

AE + Aerie vs Hollister Co.

AE + Aerie 4.9★ · Free to download 70
Winner AE + Aerie
Hollister Co. 4.9★ · Free to download 60

AE + Aerie has a slight edge over Hollister Co. due to better overall app functionality and customer service, despite both apps facing similar issues with stock availability and international support.

Full reviews: AE + Aerie · Hollister Co.

Both AE + Aerie and Hollister Co. offer a wide selection of clothing and deals through their apps, but users report frequent issues with app functionality, stock availability, and customer service for both. AE + Aerie generally provides a more reliable shopping experience, while Hollister Co. struggles with persistent login and loading problems.

Head to head

App Functionality & Reliability edge: AE + AerieR1R9R13R20
AE + Aerie AE + Aerie users report issues with signing in, password resets, slow loading, and payment processing errors R1R9R13. Some users also experience problems with Apple Pay and linking Afterpay R1. However, many find the app easy to navigate and use for shopping and checking out when it works R20.
Hollister Co. Hollister Co. users frequently complain about slow loading, glitchy behavior, and pages not loading, making it difficult to complete orders or returns . Login and password reset issues are also common, with some users unable to sign in at all . Some users also report the app requiring iOS 18 .
Product Availability & Selection tieR3R10R12R26
AE + Aerie AE + Aerie users frequently express frustration over items, especially popular sizes and classic styles, being out of stock online and in stores R3R10R12R26. Some also note that the website doesn't update stock availability accurately, leading to checkout errors R26.
Hollister Co. Hollister Co. users also report that cute and popular items are frequently out of stock, particularly smaller sizes R66. This leads to frustration, especially when sales are running and items sell out quickly .
Customer Service & Order Fulfillment edge: AE + AerieR1R4R43R44
AE + Aerie AE + Aerie customer service receives mixed reviews. Some users report long wait times and unhelpful policies regarding address corrections or price matching R1R4. Others praise the customer service representatives for being nice and helpful R1R43. Shipping estimates are sometimes inaccurate, and store pickup can be delayed R44.
Hollister Co. Hollister Co. users report significant issues with order fulfillment, including packages being lost, delayed for weeks or months, and incorrect tracking updates R73. Reaching customer service for returns or lost orders is often difficult due to app issues R73.
Product Quality & Value tieR2R5R8R12
AE + Aerie Many AE + Aerie users highly praise the quality, comfort, and fit of their clothing, especially denim and underwear R2R5R12. They appreciate the deals and coupons available R8.
Hollister Co. Hollister Co. users generally like the quality and style of the clothes, finding them comfortable and durable . However, some question if the quality justifies the price .
International Support tieR15R18R21R50
AE + Aerie AE + Aerie users outside the US, particularly in the UK, report significant issues with the app, stating it displays prices in USD, doesn't allow shopping from their region, or lacks UK as a country option R15R18R21R50. Some also note it's not optimized for iPad .
Hollister Co. Hollister Co. users in the UK also face problems with location settings, unable to select the United Kingdom as their country . The app is also noted for not being optimized for iPad and lacking features like dark mode .
Pick AE + Aerie if

you prioritize a generally smoother app experience for shopping and checkout, and value consistent product quality, especially for denim and underwear R2R20.

Pick Hollister Co. if

you are a loyal Hollister Co. customer who loves their specific style and deals, and are willing to tolerate potential app glitches and shipping delays .

Evidence note: Both apps receive a significant number of negative reviews regarding app functionality and stock issues. The lifetime ratings are high for both, but recent reviews highlight persistent problems. The free-to-download nature means users have high expectations for a seamless shopping experience.

Frequently asked

Do these apps support international shopping?
No, both apps have significant issues with international support; AE + Aerie displays prices in USD and doesn't allow shopping from the UK, while Hollister Co. users in the UK cannot select their country R15R18R50R54.
Are there frequent stock issues with either app?
Yes, both AE + Aerie and Hollister Co. users frequently report that popular items, especially in certain sizes, are often out of stock online and in stores R3R10R26R66.
How is customer service for these apps?
Customer service for AE + Aerie receives mixed reviews, with some reporting long waits and unhelpful policies, while others find representatives nice and helpful R1R4R43. Hollister Co. users find it difficult to reach customer service, especially for returns or lost orders, due to app issues R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] AE + Aerie 1/5 · US Don’t use Apple Pay: Design didn’t show where its shipping to in order to prioritize one click Apple Pay. Then it’s shipped to the wrong address. Half hour wait for customer service on the phone, while waiting for that 10 minutes to wait for live agent chat. Customer service super nice but policy is to wait 72 hours after delivery to correct this. So I can’t fix this until tomorrow. Just not the s
  2. [R9] AE + Aerie 3/5 · US Delay in payment processing: I kept receiving an error message when I submitted my payment for a purchase. It was frustrating. Otherwise I love your products. Typically , I have not had a problem. Returning and purchasing items have been great.
  3. [R13] AE + Aerie 1/5 · US The sign in flow is broken: I haven’t been able to sign into my account in the app for quite some time. I’ve tried opening the auth page in an external browser, but the redirect back into the app still doesn’t log me in.
  4. [R20] AE + Aerie 5/5 · US Great shop app: The AE & Aerie app is super helpful in shopping, ordering, paying, choosing shipping options, and seeing when AE and Aerie clothes are on sale! Love it. OH, and the rewards program info it provides is amazing too!
  5. [R3] AE + Aerie 3/5 · US Always out of bigger sizes: I love aerie so much, and do all of my underwear shopping here, they’re the most comfortable ever. The problem is, they’re not meeting the demand for xxl size in either online or not at all in store bc they only stock up to xl. Love the hoodies and leggings and bike shorts too, but still I have the same problem not having anything available in my size. If they’re sellin
  6. [R10] AE + Aerie 1/5 · US Nothing is ever in stock: Whole site is always empty and in stores never have adult sizes. They are running an annoying business model that has specific sales targets, that focus and getting new clothes popular and sold and the most popular clothes sitting out of stock, annoying store, not consumer friendly
  7. [R12] AE + Aerie 3/5 · US Still my go to for denim-lacking lately, they are: Hands down, best denim in “the mall” they do a pretty great job isn’t quality fabrics, just wish they would NEVER retire the classics, that’s my only complaint- great basics or the very best denim fits aren’t always available
  8. [R26] AE + Aerie 1/5 · US Out of stock: Every time I would submit my order, it would come up with an error or would say that the item was out of stock. I would start over and the item still showed. It was available in that size. It would be nice for the website to update items when they are not available.
  9. [R4] AE + Aerie 1/5 · US Customer Service: Using gift cards can be frustrating when seeking help. You should keep all relevant info, even if the gift card is linked to your account and shows totals and returns, but you still need the actual card details. When asked about price matching a sale from yesterday, she explained that without an order number, they can't match the price due to app issues. I asked if I could email
  10. [R43] AE + Aerie 5/5 · US Customer service: Thank you to Natilie Cheyenne and Amy for all your help!
  11. [R44] AE + Aerie 1/5 · US The estimated shipping date is always wrong: I was told I’d have my item in store and ready to pick up within the next 2 hours. I showed up a day later and it still wasn’t ready.
  12. [R2] AE + Aerie 5/5 · US Best clothes on the market: I looooooove Aerie, it’s the best quality, and comfy.
  13. [R5] AE + Aerie 5/5 · US Love AE: My son wears tall and long and we buy all of his clothes from AE!
  14. [R8] AE + Aerie 5/5 · US Nice selection of clothing: Amazing deals and coupons
  15. [R15] AE + Aerie 3/5 · GB In US dollars: What's the point in having this in the UK App Store if it's in dollars?! It could be so much better if you could actually shop from it
  16. [R18] AE + Aerie 3/5 · GB Not uk supported: Great app in many ways but what good is it if you can't actually shop on it in the uk?! Update required and quickly AEO.
  17. [R21] AE + Aerie 3/5 · GB Ok: Love this shop, but UK vers of app?
  18. [R50] AE + Aerie 1/5 · GB Useless in UK: Have to use web as on app there is no UK on the country list
  19. [R54] AE + Aerie 1/5 · GB Misinformed & a shambles of a company!: Shame as clothes are very nice, but sizing is completely out, and trying to purchase from the UK or anywhere but America ,… please don’t bother! There sites, and what one can buy from where, is so confusing. Think USA and European sites have merged, probably because European customer services were horrendous to deal with!! Just been sent an out of date dis
  20. [R66] Hollister Co. 3/5 · US Wish you had more items in stock: Seems as though the cute items online are never in stock
  21. [R73] Hollister Co. 1/5 · US WHERE IS MY ORDER???: I order almost 2 months ago and my delivery still isnt here!!!! if it doesnt show up i want a refund!! this is outrageous service its not letting me contact Hollister WHERE IS MY PACKAGE!!??? Its been in “transit” FOR ABOUT 2 MONTHS i will be suing if my package doesn’t come in the next week!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store