Hollister Co.
The Hollister Co. app offers a user-friendly interface for browsing and purchasing clothes, but recent updates have introduced significant technical issues like login failures, slow loading, and frequent crashes, alongside persistent complaints about stock availability and shipping delays.
The Hollister Co. app is generally praised for its ease of use and organized layout, allowing users to find deals and manage orders. However, recent reviews highlight numerous technical problems including login difficulties, slow performance, and app crashes, which contradict the developer's claims of stability improvements. Users also frequently express frustration over items being out of stock and prolonged shipping times.
What users like
What users complain about
- Frequent login issues, including password recovery problems and being logged out.R5R114R116R121
- App is slow, laggy, and experiences crashes, with images often failing to load.R27R34R38R47
- Items are frequently out of stock, especially popular or smaller sizes.R9R10R35R66
- Long and delayed shipping times, with some orders not arriving.R31R65R85R88
- Difficulty with returns and contacting customer service.R33R38R122R130
- App requires recent iOS versions, preventing some users from updating or downloading.R28R36R261R391
- Lack of features like dark mode, wish list saving/sharing, and in-stock notifications.R64R189R389R457
- Prices are considered expensive by many users.R10R94R147R569
- Issues with region settings, preventing users from earning points or shopping in their local currency.R301R445
Latest update · v16.0.0
What the developer says changed (the verdict above weighs this against what reviewers report):
You just found the best version of our app. With this version we have made the following updates: • A refreshed Home experience with a new look and feel. • Enhanced product details and shopping experiences throughout the app. • Improvements to password recovery and app update experiences. • Visual enhancements, stability improvements, and bug fixes.
Recurring themes
Who it's for
This app is for existing Hollister customers who appreciate the brand's clothing style and are looking for deals, or those who prefer to browse and shop online R4R23. It is not recommended for users who prioritize a stable, glitch-free shopping experience, require reliable customer service for returns or order issues, or need consistent stock availability, especially for specific sizes R31R33R38R114.
Evidence note: The recent reviews skew heavily negative, focusing on technical issues and operational problems like shipping and stock. While the lifetime rating is very high (4.86), the recent sentiment indicates a significant decline in user satisfaction, particularly concerning app functionality and order fulfillment. The developer's notes claim 'stability improvements and bug fixes,' but recent user feedback directly contradicts these claims, reporting ongoing and severe technical issues.
Frequently asked
Are there frequent technical issues with the Hollister Co. app?
Is it difficult to find items in stock on the Hollister Co. app?
Are there issues with shipping and delivery when ordering through the app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] Best app: Amazing for shopping very organized
- [R25] Great app!: The app is user friendly and easy to navigate. Love the perks of finding sales online.
- [R54] Amazing: Amazing way to buy and browse around when you don’t have a store by you and it’s very organized
- [R49] LOVE😛💕: I have had this app sence literally yesterday have have been loving it. Everything is so cute and pretty affordable and if you have a time limit on apps on your phone this one doesn’t have that like weird tapcart thing that you also have to open to actually use (iykyk). Love this app
- [R4] I LOVE Hollister and the Hollister App: The clothes is absolutely beautiful and you can get awesome deals and discounts in the app.
- [R52] Hollister….: I love this store every time I walk in I just get good vibes! It is rarely seen if they don’t have sales like I am telling you they will always have a sale!
- [R1] love holister: amazing quality of clothes
- [R20] Great app: The quality and the fit of every item I’ve purchased has been perfect for me.
- [R21] I’m so Hollister!: I love shopping here. I brought two shirts and two pairs of pants. They are comfortable to wear. They don’t fade when washed and they do not stretch out of place. Thank you for having such fine clothing. No matter how many times I wear them they still feel like they’re new.
- [R48] My fav brand: Good quality clothing ..fits right in me.
- [R23] Hollister!: Hollister is definitely one of my favorite brands, and now that I have to app, it makes my shopping that much easier. Hollister has all sizes, with great quality clothing for girls AND boys. You can collect points, and more with this amazing app!!!
- [R37] Love Hollister: the clothes are very good and if you shop here frequently you get rewarded!
- [R5] Fast fashion and bad login: I just found out Hollister is fast fashion which is basically Loy quality clothes and exploration of people in the east who work with low wages and extremely poor working conditions and second the login for this app sucks when you forget your password they email u a temporary password and it usually doesn’t for me at least
- [R114] SIGN IN IS TERRIBLE: I tried signing in under the app and errors kept occurring it’s so annoying and it won’t remember your password it works on the website but not on the app.
- [R116] cant do anything on the app: you better luck using the website cause what the hell why can i reset my password, login, and shop on the website and not on the app? even when i click on a notification for this app it crashes im so done
- [R121] Just let me sign in.: I made an account yesterday, every time I attempt to sign in so I can order something I had put on my list, it says there’s an error. At first I thought may have put in my password wrong, but no I tried a different password and I different message popped up telling me the password was incorrect. So I know this issue is on the side of the app and even the website, and not with
- [R27] review: app loads very slowly. none of the pictures are showing and i can’t see anything but the title if the item.
- [R34] super glitchy: this app is laggy and glitchy and takes forever to add something into the cart ir search the item up
- [R38] Not great: Half the time the pages don’t load and I can’t complete an order or a return.
- [R47] slow browsing: the apps is so slow
- [R9] Wish you had more items in stock: Seems as though the cute items online are never in stock
- [R10] Why I love Hollister ❤️: I love shopping at Hollister but the app doesn't have the same options of clothing as the store so your choices are limited and the it's expensive but Hollister is a great place to shop ❤️
- [R35] never in stock: always upping the prices but never putting stuff back in stock.
- [R66] Your Doing to Much: Hollister, why is it that an item is no longer in shelf when it’s only been a few weeks. Especially new releases? I often find new drops on the clearance not even a month later and I think that’s crazy. Not everyone can drop 28 dollars on a shirt once it gets released and it’s very frustrating when I save money to buy a shirt only for it to be on clearance and out of my size li
- [R31] WHERE IS MY ORDER???: I order almost 2 months ago and my delivery still isnt here!!!! if it doesnt show up i want a refund!! this is outrageous service its not letting me contact Hollister WHERE IS MY PACKAGE!!??? Its been in “transit” FOR ABOUT 2 MONTHS i will be suing if my package doesn’t come in the next week!
- [R65] never got order: ordered my order on may 25th now june 20th said it would be delivered june 2nd dont buy on app
- [R85] Great quality but shipping…..: Great quality clothing but shipping can blow.
- [R88] Shipping: I ordered my package, it said it would be delivered by a certain date. It was passed the date stated and a few days later it still said it would be delivered by the original date. The tracking updates stopped appearing and my parcel was delivered weeks later than anticipated.
- [R33] Terrible app: Doesn’t load to make a return or get to customer service. I’ve been trying for weeks. Extremely frustrated.
- [R122] If I could I’d give a zero.: Literally horrible, the returns are absolutely a nightmare NEVER order from here
- [R130] Frustrated: Ordered $85+ worth of clothes, it said it applied my $15 off, but it did not. Now it wants me to communicate via WhatsApp, but no one will respond
- [R28] iOS 18 required now?? Really?: I don’t understand why I have to update my phone to use this app.
- [R36] Bad: I have a iPhone 13 and it will not allowed me to update nor download this app. Be better.
- [R261] Hollister lover: Have been an app shopper for years but the recent update required a software upgrade which was not convenient. Now I have recent version but the app is awful so slow and won’t upload the pictures of the items
- [R391] Great but…: My daughter loves Hollistare but she is 12 and quite small for her age and know clothes fit her she has an iPhone 10 so she can’t download the app it’s great for me but if you can make come smaller clothes that would be awesome thanks
- [R64] Good app but…: This app is great! Although it didn’t save my favorites after awhile of not being on the app. I don’t know if this is user error or what..
- [R189] No dark mode: Other then that its fine
- [R389] No dark mode :(: I really like Hollister’s clothes and the in-store experience is always great. The staff are friendly and the vibe is spot on. But the app itself could use some work. It can be a bit glitchy at times, and I’ve noticed it’s either missing a dark mode or it’s really hard to find if it exists. It makes browsing a bit uncomfortable, especially at night. I love the brand, but I wish th
- [R457] Good but something very important is missing: The app is really good, but the only quite bad point is that I would have liked something to receive a message/email whenever an item would get back in stock. Now I have to check every day if the item is back in stock and I never know if I missed it or not.
- [R94] Not the best: As usual of any brand they want money but I just recommend not to download any apps for brands. Hollister keeps pestering to me about clothes and rewards and I do like the clothes I bought but I don’t feel that it’s high quality enough to justify the price.
- [R147] I love Hollister but it is too expensive: It’s just too expensive. I love it. The clothes are amazing but like it’s just too expensive and they used to not be this expensive like let’s be for real.
- [R569] Cute: Love the clothes and style, everything I’ve bought has descent quality. The thing everything is way overpriced and they don’t even have a rewards program or a points system for frequent shoppers so it’s hard to get a good deal.
- [R301] Location issues: Won’t let me put my location into the United Kingdom only the us this is sad. Okay otherwise tho because it crashes like every other month which isn’t good but layout is good and aesthetics and easy to find what you need
- [R445] Can’t let me change my region settings: Hollister has adorable clothing and I wish to purchase from there a lot and earn points however on the app it doesn’t let me change my settings to uk even though I am a British citizen Because of this I am unable to receive points because it states I unable to earn them without a uk account.I myself remember making this account and putting the currency to GB
- [R16] Best deal, best quality: I also come here first for school shopping for kids in need!
- [R101] Huge downfall: Honestly a hit or miss some of the clothes are just so ugly and tacky and there always sold out of the smaller sizes.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store