Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Ent Mobile Banking vs USAA Mobile

Ent Mobile Banking 4.8★ · Free to download 40
Winner USAA Mobile
USAA Mobile 4.8★ · Free to download 70

USAA Mobile is generally preferred for its long-standing reliability and comprehensive service, despite recent complaints about app functionality and customer service, while Ent Mobile Banking is currently struggling with a highly criticized app update that has negatively impacted user experience.

Full reviews: Ent Mobile Banking · USAA Mobile

USAA Mobile maintains a strong reputation for reliable service and an easy-to-use app, though some users report recent declines in customer service and app glitches. Ent Mobile Banking, despite its high lifetime rating, is currently facing significant user dissatisfaction due to a recent app update that introduced numerous usability issues and removed popular features.

Head to head

Features & Functionality edge: USAA MobileR1R2R3R4
Ent Mobile Banking Ent Mobile Banking users are highly critical of recent updates, citing increased steps for common tasks like bill pay and transfers R1R4, removal of the 'quick balance' feature R3R10R12, and issues with pending transactions and account visibility . Some users appreciate new features like Card Controls and spending analysis R2, but these are overshadowed by widespread complaints about reduced functionality and a confusing UI R7.
USAA Mobile USAA Mobile offers a wide range of features, with users praising its comprehensive banking and insurance capabilities . However, recent complaints include difficulties with the rewards center , issues with mobile deposits , and problems with Zelle setup . Some users also report that the bill pay interface has become less convenient, requiring individual submission of payments R64.
Ease of Use & Interface edge: USAA MobileR1R3R4R7
Ent Mobile Banking The recent Ent Mobile Banking update has led to widespread frustration, with users describing the new interface as 'horrible' R1R7, 'overly complex' R1, and 'not intuitive' . Many find it difficult to navigate, requiring more steps for simple actions R4 and complaining about excessive white space and reduced transaction visibility R7. The new quick balance widget is criticized for its size and lack of privacy R3R10R30.
USAA Mobile USAA Mobile is generally considered easy to use and navigate by many long-term members . However, some recent changes have made logging in more difficult, with glitches in PIN entry and issues with auto-loading email codes . Users also report problems with specific functions like updating account information taking too long to verify and the investment menus being less informative .
Reliability & Performance edge: USAA MobileR6R9R11R15
Ent Mobile Banking Ent Mobile Banking users report frequent freezing R6, slow loading times , and app crashes since the recent update. Some experienced temporary outages after updates, leaving them without access R9. While some users report faster login and overall touch-up R11, the prevailing sentiment is that the app's reliability has significantly decreased R36.
USAA Mobile USAA Mobile generally offers reliable performance, but some users have experienced issues such as server connection problems for the rewards center , system errors when transferring funds , and latency or inaccurate balances . There are also reports of login difficulties due to glitches and the app not supporting older phone models .
Customer Service & Support edge: Ent Mobile BankingR5R29R36R37
Ent Mobile Banking Ent Mobile Banking receives high praise for its customer service, with users reporting helpful and professional call center personnel R5R29R37. Many appreciate the step-by-step assistance and the staff's willingness to solve problems R5R37. However, some users note that the in-app chat support function does not work R36.
USAA Mobile USAA Mobile's customer service receives mixed reviews. Many users laud the excellent, professional, and understanding service they receive . Conversely, a significant number of users report long hold times , condescending representatives R73, difficulty reaching a real person through chat R85, and issues with service requests being hard to use R70.
Price & Value edge: USAA MobileR13R14R26R31
Ent Mobile Banking Ent Mobile Banking is free to download and users generally express satisfaction with Ent as a credit union, citing it as a 'best bank' R14R26R31. The value is often tied to the overall credit union experience rather than specific app features, though recent app changes have led to disappointment even among loyal members R13.
USAA Mobile USAA Mobile is free to download, and members often highlight the excellent value and low rates for banking and insurance services . However, some users express concerns about rising insurance costs and unexplained fees R73. The value proposition is strong for long-term members who appreciate the comprehensive offerings .
Pick Ent Mobile Banking if

You are an existing Ent Credit Union member who values strong in-person or phone customer service and are willing to tolerate current app issues in hopes of future improvements R5R29R37.

Pick USAA Mobile if

You are eligible for USAA membership and are looking for a comprehensive banking and insurance solution with a generally reliable and feature-rich app, even with some recent complaints about specific functionalities or customer service wait times .

Evidence note: Ent Mobile Banking's lifetime rating is high, but recent reviews are overwhelmingly negative due to a significant app update and merger. The comparison heavily reflects this recent negative sentiment for Ent, while USAA's reviews are more varied, reflecting both long-term satisfaction and recent frustrations.

Frequently asked

What are the main complaints about the Ent Mobile Banking app?
The main complaints about the Ent Mobile Banking app revolve around a recent update that made the interface horrible and overly complex, increased the number of steps for common tasks like bill pay and transfers, removed the popular 'quick balance' feature, and introduced issues with freezing, slow loading, and crashes R1R4R6R7.
Has USAA Mobile's service declined recently?
While many long-term members still praise USAA's excellent service, several recent reviews indicate a decline in customer service quality, with complaints about long hold times, condescending representatives, and difficulty reaching support through chat R64R70R73R85.
Does Ent Mobile Banking have a quick balance feature?
Ent Mobile Banking's traditional quick balance feature was removed in a recent update; it is now only available as a widget that users criticize for being too large, not discreet, and requiring a full login to update the balance R3R10R12R30.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Ent Mobile Banking 1/5 · US Broken Wings: After the Wings merger/buyout the app and website interface is horrible. Overly complex, requiring three separate screens just to verify if you want to pay a bill. The app used to show accurate account balance information and now…omg. If it worked perfectly, why would you change it?!!!
  2. [R2] Ent Mobile Banking 5/5 · US Visibility: Everything is readily visible and the spending analysis is an eye opener!
  3. [R3] Ent Mobile Banking 3/5 · US App update: The new app update is great with one exception. I want quick balance back the way it was before. I don’t like that I have to now add a widget to my screen. And I especially do not like that the widget option is only one size. I do not want the widget taking up a fourth of my screen and that my balance will be visible to anyone near me. Change it back please or at least give different s
  4. [R4] Ent Mobile Banking 1/5 · US Hate hate hate the new updates.: Since the new update this June, this has been a nightmare. Transferring money used to take 3 steps. Now it takes 8. We counted. It reset all my bill pay dates to several days before my pay check. I had to reset every one of them individually. Then it doubled the payments, so I tried to delete one series….. every single payment new and old was deleted. Speakin
  5. [R7] Ent Mobile Banking 1/5 · US Bring back the old app: This old app is horrible! There is no need to take up so much space to display a transaction! Why can’t you list them the way you did before? If the user wants more details about the transaction, the user can click into and see the details. Only show a 3-4 transaction a page now vs 15 (or giving an option to display 100) is REDUCED functionality! I can’t imagine anyone like
  6. [R6] Ent Mobile Banking 3/5 · US Used To Be Great: Every since the app update to include Wings and all the changes the app constantly freezes and doesn’t work! Really frustrating considering everything was fine for over 16 years before you updated the app and made whatever changes in 2026. Doesn’t help to delete the app and reload it!
  7. [R9] Ent Mobile Banking 3/5 · US WTF!: What the...!!! App was "updated" and and now I just get a screen telling me: "Coming Soon Our new banking app is not yet available. Please try again later." The app updated and was not working for a few hours. It is now functioning fine but to update an app and then get that message was quite bothersome as I had no access and I had no idea when, or even if the app would come back online.
  8. [R11] Ent Mobile Banking 5/5 · US What an improvement!: Interface and log in are way faster than before! Loving the all around touch up!
  9. [R15] Ent Mobile Banking 3/5 · US Transfers: Slow and slower
  10. [R5] Ent Mobile Banking 5/5 · US Mobile app: Got used to it wasn’t too happy about it at first. I’m a Gen X so I don’t like change very much the good thing that I called in and asked for help. I really like customer service. They were very helpful and showed me step-by-step but now that I’m used to it seems to be OK.
  11. [R29] Ent Mobile Banking 5/5 · US You should be a member of ENT: Helpful and friendly, they actual are their to help you with your questions and concerns.
  12. [R36] Ent Mobile Banking 1/5 · US Super disappointed with the new update: Major downgrade from the previous app. I guess due to the changeover to Wings, there is nothing to be done. The “start a chat” support function does not work, my password has been rejected multiple times, despite being reset, and all my pending transactions are 24 hours plus behind, which is my biggest issue. Today is my payday, but now it looks like I won’t
  13. [R37] Ent Mobile Banking 5/5 · US Best Customer Setvice: ENT has the best customer service hands down! They keep working until the question is answered or the problem is solved. Love ENT!
  14. [R13] Ent Mobile Banking 1/5 · US New App is absolutely terrible!: I’ve been with Ent for over 5 years now and I would say I had a 4 star experience for the most part. Now I am very much disappointed with this new app! I have my husband as primary name on our Ent Account even though I use our account most with handling our finances and I never had a problem… until now. With the new app, it constantly takes away my permissions, whe
  15. [R14] Ent Mobile Banking 5/5 · US Excellent back I love it: 100% good bank
  16. [R26] Ent Mobile Banking 5/5 · US Best Bank: I love Ent! They are always so helpful and kind!
  17. [R31] Ent Mobile Banking 5/5 · US Changed CU, No Regrets: I have changed credit unions from my credit union of 20+ years to Ent. The experience I’ve had as a member has been so welcoming and helpful.
  18. [R64] USAA Mobile 1/5 · US Used to be great. Not anymore: USAA’s service has gone downhill in a big way. Been a member almost 30 years. Some of the worst, non-member friendly changes is the change to the bill pay interface and no more “Deposit At Home”. You used to be able to schedule all your bills at once for as many bills as needed before submitting. Now you have to do them one at a time, submit each one separately, cli
  19. [R70] USAA Mobile 2/5 · US Not User Friendly: Service request is to hard to use. I spent 36 minutes trying to request aid. I didn’t even need the services they offered. Can’t talk to anyone! Frustrated
  20. [R73] USAA Mobile 1/5 · US Such a disappointment: After being a 23 year member, it is quite disappointing to realize that USAA’s commitment to service doesn’t grow with my years of loyalty! Calling for help and being spoken to by customer service representatives in a condescending manner is something no one should have to ever tolerate. Being charged fees that can’t be explained is criminal.
  21. [R85] USAA Mobile 1/5 · US Chat not working: I’m trying to get a hold of a representative to work on my policy and the chat bot is not helping at all and not connecting me to a real person. Very annoying, and then it pops up this review bubble. So why not, here’s your review.
  22. [R10] Ent Mobile Banking 1/5 · US Ent since 2007: I’ve been with Ent for nearly 20 years now. This new app is horrendous. Why take away the ‘quick balance’ option? It was perfect the way it was. The “quick balance” in widget form is NOT discreet at all, and it doesn’t even update the balance. I have to log in to the app in order for the widget to update my balance. Which is counterproductive and pointless.
  23. [R12] Ent Mobile Banking 3/5 · US Quick balance feature has disappeared!: Just updated the Ent app on my iPhone, only to find there’s no way to check my balance quickly without going through the full login procedure. Please fix this ASAP!
  24. [R30] Ent Mobile Banking 1/5 · US New app: I don’t like the new app. It is no longer user-friendly and then the fact that the quick balance option is a widget. It takes away the privacy of your balance because the widget is right there on the phone and if you unlock your phone and someone standing next to you, they can see all your balance. If it’s not broke, don’t fix it. The other app was perfectly fine. I think this is the one

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store