USAA Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Great banling experience!: I’ve been banking with USAA for over 25 years. I love the friendly web page, it’s easy to navigate, even easier that other big banks! If i need to call for any reason, the agente are kind, professional, are good listeners so they get the question right away. I highly recommended USAA.
2. [R40] 5/5 · US Best Bank Ever!!!: The app is so easy to use and makes sense! They have really taken the time to think about the user!!!!!i ❤️USAAAnd I ❤️the USAA App
3. [R57] 5/5 · US Best App Ever!: They really have perfected banking through an app
4. [R59] 5/5 · US Great service: App is easy to use and provides the tools to accomplish everything banking related.
5. [R85] 5/5 · US Awesome App: I love this App. I can check all of the policies for home, auto and even my dogs insurance is listed here. I have been a USAA member for quite some time and this app makes everything so easy. Great job USAA👏🏾👏🏾
6. [R8] 5/5 · US Service members: Man this best the company to utilize services they are so professional understanding and helpful !
7. [R9] 5/5 · US Great service: Great service and professionalism
8. [R14] 5/5 · US Excellent Service: USAA continues to provide outstanding services and security for our accounts!
9. [R80] 5/5 · US USAA App: I absolutely love using the USAA mobile app! It makes managing my finances so quick and easy. Whether I’m depositing a check, paying bills, or checking my account, everything is simple and works seamlessly. It’s reliable, secure, and saves me so much time. I genuinely appreciate how convenient it is, and I highly recommend it!
10. [R102] 3/5 · US Difficult to log in: Recent change has made log in more difficult. When entering pin, numbers often glitch or don’t respond, causing missed numbers and wrong pin. Also, code sent to email won’t auto load, you have to find the email, copy and paste code.
11. [R202] 3/5 · GB PROBLEM - SECURITY: Your app programmers have MESSED-up USAA app!!! Using iphone SE-3 and The login choice function does NOT work!!! We are stuck with PIN ENTRY, no matter what we try to do, to Change b back to Touch ID login .. which WAS functioning until May of 2025. NOW we CANNOT set login to anything but using the pin code, which we haven't had to use in the past (at least for many years) GE
12. [R1] 1/5 · US Such a disappointment: After being a 23 year member, it is quite disappointing to realize that USAA’s commitment to service doesn’t grow with my years of loyalty! Calling for help and being spoken to by customer service representatives in a condescending manner is something no one should have to ever tolerate. Being charged fees that can’t be explained is criminal.
13. [R5] 2/5 · US Watch your account!: I called to report my wallet was lost and asked to have my current cards closed and replaced. They said the cards would be closed and to expect my new cards within ten days. Fourteen days later I called back. Nothing had been closed or sent. My debit card was replaced the day I reported it at my local bank. Credit card arrived four days later. The week before I had called
14. [R11] 1/5 · US Chat not working: I’m trying to get a hold of a representative to work on my policy and the chat bot is not helping at all and not connecting me to a real person. Very annoying, and then it pops up this review bubble. So why not, here’s your review.
15. [R18] 1/5 · US Hold on for 50 Minutes: I was on hold for 50 minutes just for them to tell me they couldn’t find my account. They wasted over an hour of my time. Thats absolutely ridiculous and I’m planning on filing a complain with the DOI
16. [R60] 3/5 · US Improve Bill Pay: Once a bill is paid, it cannot be reversed, even if it has been submitted mistakenly. There should be a short period of time after submission allowing changes.
17. [R74] 1/5 · US Confusing: It’s not clear what insurance payment is due, when it is due or what the payment options are. Some places the insurance expires on 13 July, yet I see a payment is due 31 July. Also, it’s not clear what the premium cost is before any savings are applied. Where do the savings come from? I’ve been using this app for at least 5 years & it has always been clunky & unclear in most things I tr
18. [R189] 3/5 · US Bill Pay: The new Bill Pay part of Mobil app is not good. Not as easy to use. The old version was easier to review, see unpaid bill and such.
19. [R200] 3/5 · US Difficult to find and pay bills.: I want to have what needs to be paid, date due, and allow me to select date and amount. Used to be easy upgrades have downgraded my experiences.
20. [R15] 1/5 · US Insurance is a scam: My policy has gone completely insane with how expensive it, I have a clean driving record, and I may have to sell my vehicle because insurance is so expensive
21. [R31] 1/5 · US High rates Poor service: Horrible service. 30+ min wait times and when you try to cancel they won’t let you and just give you the runaround. Go to Allstate . They saved me $4k a year and over $500 a month on car insurance. That is $6k a year on car insurance. They are no longer for the military. They have lost their way.
22. [R41] 1/5 · US USAA has continuously increased AND THEY JUST INCREASED IT AGAIN NEVER EXPLAINING “WHY”: Why? To pay the OIC millions more.
23. [R69] 1/5 · US Young Drive Coverage: I’ve been with USAA for more than 20 years. I am adding a new young driver and the cost for insurance is more than the note on her vehicle. $3500/6 month. I’ll have to get coverage from another provider. I do not want to change, but I cannot afford this cost….which means I’ll move all of my policies.
24. [R105] 3/5 · US Mobile deposits are terrible to use (scanning checks).: Not until now has it been a pain doing mobile deposits. Takes too many tries to get it right, 7 - 14 day holds are also irritating.
25. [R177] 3/5 · US Hold on funds: Why do you hold my funds
26. [R22] 1/5 · US Latency: Lately this past year, the USA mobile app has been a horrible experience for me and my family due to its latency and inaccurate balance of the account
27. [R38] 2/5 · US I can pay bill: This app serves no use to me other than paying my bill. It’s very difficult or not possible due to bugs/ crashing to do almost anything this app says it will do except give them your money
28. [R83] 1/5 · US Worst banking app ever: Truly disappointing, is very slow, and not working half of the time. It gives you so many difficulties. Terrible me app, USAA is a decent bank but their app just ruins them completely.
29. [R16] 2/5 · US Zelle: Dis appointed that I can not set up this action because my email is used in another system
30. [R21] 1/5 · US To Transfer our Not To Transfer: I would just like the option to work. Now it’s asking me “personal or business”account. Why does it need to know? I selected personal which it is, and it keeps saying “system error”. Good thing I’m not desperate. Just irritated!
31. [R76] 2/5 · US System Error: Can’t complete transfers because the app doesn’t allow you to determine if the transaction is personal or business.
32. [R20] 1/5 · US Payment hold: I have had this credit card with USAA for upwards of 20 Years and have always paid my monthly statement balance in full. This months payment was placed on a payment hold causing multiple charges to be declined. Even though I still had available credit on the account I had denied charges. One being a utility bill!
33. [R46] 1/5 · US In accurate information and no balance notifications: When I pull up the app and look at my available balance and checking, sometimes it shows that transactions were declined. Even though the amount has been debited from an account with plenty of money to cover the transaction the app is showing inaccurate information. Also, I’m not receiving any notifications.
34. [R47] 1/5 · US Bill notifications: Please give notifications before a bill is due and not after. There needs to be a better alert system.
35. [R30] 2/5 · US Good app on shore: The app is great while you’re on shore but does not recognize your location while at sea on s cruise using ships wifi. So if you cruise often have another bank account backup.
36. [R205] 3/5 · GB App works great but overseas is limited: It’s very annoying that while overseas, you cannot simply add or remove a vehicle on your policy unless it’s still a US policy. Furthermore, when I try to open the overseas policy, it will do nothing. Multiple devices proves it isn’t just my phone. Also won’t let me delete the fact I sold a house and it wants to show me financial options not geared toward m
37. [R48] 1/5 · US No projected balances: There is no way to tell what your upcoming balances will be without getting out a calculator.
38. [R56] 4/5 · US Member notes: I’m still very much looking forward to a limited number of characters that we can use as notes on different transactions. Of course it will increase the amount of storage. And it would be worth a small monthly fee. Another great need is to be able to enter in temporary debits for member use only, so that checks we have written can be noted. Avoiding accidental over drafts.
39. [R174] 3/5 · US Crypto option: Need crypto options asap
40. [R35] 1/5 · US Cannot log on: Frustrating
41. [R84] 1/5 · US Password reset - Won’t: Password stopped working and various attempts to reset were unsuccessful. Very frustrating!
42. [R10] 1/5 · US Disgrace: I am completely baffled at the works of this insurance company. I filed a claim, one that I tried to cancel (because I know the damage isn’t enough to warrant filing a claim now) and was told by them that my car damage didn’t happen when I hit the curb. I’m so upset by all of this because why would I file a claim on my own insurance so my insurance goes up if it was something old on my c
43. [R25] 2/5 · US Searching For A Claim: I am seeking information on a claim from a few years ago. I cannot find any information outside of a Claim number. I will try to call to get information.
44. [R33] 1/5 · US Very poor billing system/app: Worst app I’ve ever used. Impossible to determine what you owe if you don’t want to pay on a month to month schedule.
45. [R34] 1/5 · US Scheduled transactions no longer does the math: The scheduled transactions no longer work and it is very frustrating.
46. [R44] 3/5 · US Car loan payments: I don’t understand how paying my car payment a month in advance causes additional interest. I understand if it’s closer and the automatic payment is triggered and in that time frame I try to pay in advance and it double pays. But I don’t understand why I pay extra interest paying my truck payment a month or even two months in advance
47. [R4] 5/5 · US Excelente: Excelente bank
48. [R6] 5/5 · US Outstanding: Great bank, Great app! Salute.
49. [R55] 1/5 · US Not customer oriented: There is no way to direct dial a person. You have to go through a bot that doesn’t understand something as simple as “can I speak with my claims adjuster”. Nor “can I speak to a real person”. After many attempts and it finally sending to a person, you get to leave a voicemail… where they say they’ll contact you within 24 hours! Then the time expires and still no contact. USA
50. [R75] 5/5 · US Don Powers: I have been with USAA for about 20 years. I don’t have a DUI, I don’t have any tickets and have not had any accidents that was my fauly. Why is my car & house insurance so hi?