Head-to-head

mail.com vs Gmail

mail.com 4.7★ · Free to download 60

Winner Gmail

Gmail 4.7★ · Free to download 80

Gmail is generally more reliable for core email functions and overall performance, while mail.com offers unique domain choices but struggles with app stability and customer support.

Full reviews: mail.com · Gmail

Gmail offers a more reliable and feature-rich email experience with strong search capabilities and cross-device functionality, despite some recent update issues. Mail.com provides a wide variety of domain options and a clean interface but is plagued by performance problems, account lockouts, and poor customer support.

Head to head

Features edge: Gmail^R1^R2^R8^R9

mail.com Mail.com is praised for offering a wide variety of unique domains, which users appreciate for personalizing their email addresses ^R2^R8^R32^R44. It also offers multiple email addresses and an 'office part' for documents ^R1. However, some users find its search function limited and primitive ^R9, and the 'mail collector' feature is difficult to set up . Some users also report a lack of a 'block' function for unwanted emails .

Gmail Gmail is highly valued for its user-friendly interface and robust search functionality, making it easy to find emails . It offers cross-device functionality and is integrated with other Google services like Gmeet . Users appreciate features like starring important emails . However, some users dislike the automatic categorization into tabs like 'promotions' and the forced 'AI overview' . There are also requests for features like grouping emails by sender .

Ease of Use edge: Gmail^R3^R8^R9^R15

mail.com Mail.com is described as simple to use and easy to set up multiple accounts ^R8^R44. However, many users report significant issues with the app's performance, including emails taking forever to load and open ^R3^R9, deleted emails reappearing ^R3, and the app crashing frequently ^R16^R18. Some find the interface outdated and the text size too small after updates . Users also complain about not staying signed in on laptops ^R15 and the app not automatically opening to the inbox .

Gmail Gmail is generally considered user-friendly and easy to navigate . However, recent updates have introduced several usability issues. Users report emails remaining in the inbox after deletion until the app is reopened , the app crashing on iOS , and the interface being off-center on iPads . Some find the 'View Entire Message' feature inconvenient and the lack of two-finger drag to select emails frustrating .

Reliability edge: Gmail^R1^R6^R7^R10

mail.com Mail.com has significant reliability issues, with numerous reports of users being locked out of their accounts ^R1^R7^R10, emails not sending or receiving properly , and the app not working after updates or showing 'no internet connection' . Some long-term users note a decline in reliability over time ^R6^R22. Despite this, some users claim to have never had a problem over many years .

Gmail Gmail is generally seen as reliable, with emails arriving and sending quickly . However, recent issues include users not receiving mail after password changes , not receiving two-step verification codes , and the app freezing or not loading . Some users report having to reinstall the app to fix issues and concerns about accounts being hacked .

Price/Value tie^R6^R8^R9^R16

mail.com Mail.com is free to download and use, which is highlighted as a positive ^R8. Some users mention a paid subscription option ^R6^R9, noting that it removes ads and allows routing emails to other clients ^R16. However, some paying users feel the service has declined ^R6, and UK users report issues with upgrading to full membership .

Gmail Gmail is free to download and use, and its value is often linked to its integration with the broader Google ecosystem . Users appreciate its functionality without direct cost. However, some users are annoyed by sponsored ads appearing in their inbox and express frustration with the app's large size, approaching one gigabyte, which consumes significant phone storage ^R82^R112.

Support edge: Gmail^R4^R6^R22^R34

mail.com Mail.com's customer support is a major pain point. Users report being ignored after requesting assistance ^R4, a lack of any customer support (no phone number, no email) ^R22, and difficulty reaching anyone ^R34. Some long-term users note that support used to be quick but has gotten slower ^R6.

Gmail Gmail's support is not directly mentioned in the provided reviews. However, users report difficulty finding explanations online for issues and problems with account recovery .

Pick mail.com if

Pick mail.com if you prioritize having a unique and creative email domain ^R8^R44 and are looking for a free email client . It might also suit you if you have basic email needs and have had a consistently positive experience with it over many years .

Pick Gmail if

Pick Gmail if you need a generally reliable email service with strong search capabilities , cross-device functionality , and integration with other Google services . It's a good choice if you value a user-friendly interface and quick email delivery .

Evidence note: Evidence for mail.com is more varied, with strong positive and negative feedback, while Gmail's reviews, despite its high volume, show a more consistent pattern of recent performance issues.

Frequently asked

Does mail.com offer unique email domains?

Yes, mail.com offers a wide variety of domains to choose from, which users appreciate for giving them freedom to be creative with their email selection ^R8^R32^R44.

Are there issues with mail.com's app performance?

Yes, many mail.com users report that the app is slow to load and open emails, deleted emails often reappear, and the app can crash frequently ^R3^R9^R16^R18.

Does Gmail have problems with app size?

Yes, several Gmail users complain that the app is egregiously bloated, with its size approaching or exceeding one gigabyte, which takes up a significant amount of phone storage ^R82^R112.

Is customer support responsive for mail.com?

No, mail.com's customer support is widely criticized, with users reporting that requests for assistance are ignored, there's no accessible phone number or email for support, and it's difficult to reach anyone ^R4^R22^R34.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

[R1] mail.com 1/5 · US Wow! WTF: I have been using this service for work for several years and started using it for my personal e-mails as well. I loved the multiple e-mail addresses, very handy for splitting e-mails of by groups. I use the office part as well. Loved It. So much so I have all my documents and info in there. Well, Come this past Monday I try to log in from the same phone I have been using since I star
[R2] mail.com 5/5 · US Perfect Mail Management: This package allows you to manage your digital identity to a very granular level. Dig in and explore the potential.
[R8] mail.com 5/5 · US Very good mail app.: This email client is fantastic. I haven't found another client that shows such a variety of domains to choose from, which gives a lot of freedom to be creative with your selection, which I appreciate. It offers all the functionality I need and the iOS app is super clean, which I love. I highly recommend this for anyone looking for a free email client that looks great and is ea
[R9] mail.com 3/5 · US Needs. Revamp: The app is very slow to display the emails. Very limited and primitive search function. Quits if there is a large number of emails in the “deleted” folder. Overall, after so many years it needs revamping and improvements Maybe at that time worths the paid subscription.
[R3] mail.com 3/5 · US Website is OK, app is horrible: Emails take forever to load forever to open and when you decide you don’t want an email you have to delete it like five times before it actually goes away. Deleted emails just keep coming right back.
[R15] mail.com 3/5 · US Doesn’t stay signed in on laptop: Doesn’t stay signed in on my laptop. I have to keep signing in every time I want to use it.
[R6] mail.com 3/5 · US Its below average NOW: It used to be fast with very quick customer support. It has gotten slower over time even with my fast fiber internet connection, if I need help it takes a long while for an answer. For a service I am paying for I expected different so I am looking for other options next year . I gave it 3 stars because it doesn’t have any spam issues which why I chose it for!
[R7] mail.com 1/5 · US Locked me out of account: I had very important emails and pictures on this app and for no reason I was blocked from using the account. All my important emails gone!
[R10] mail.com 2/5 · US Locked out: Three times now they've had a glitch that won't allow you to log in. It was all day today and still waiting.
[R16] mail.com 1/5 · US The least performant email client ever made: The same hardware that can run an 8B LLM, when utilized by this application, takes ~1-5 minutes to search for an email. The app is unresponsive, regularly crashes, and is overall terribly optimized. Routing emails to another client requires a paid subscription. Only use if you want a really cool @ handle (like @engineer), caveat emptor
[R4] mail.com 1/5 · US Good luck if anything goes wrong!: My email recently stopped working. Nothing happens when I hit Compose, Reply, or Forwards. I have run through every trouble shooting measure from the mail.com site and from Google and ChatGPT. It still doesn’t work. I’ve requested assistance from mail.com twice and twice ignored. Guess it’s time to go to gmail…
[R22] mail.com 1/5 · US Terrible latley: When I first started using the service four years ago, if not longer, it was reliable. Now it is consistently getting hacked and I can’t even currently login due to an error message. There is no customer support on this no phone number no email nothing. Find a different provider so you don’t get screwed like I am now having to find a new email provider for my business after four y
[R34] mail.com 1/5 · US Customer service: Could not reach anyone at your end to discuss my Oder. Still know nothing.
[R32] mail.com 5/5 · US Why I like mail.com: I began with mail.com in 1996. Today I think mail.com is a superior email site. And when you consider the other attributes that it really makes it a pretty good value. What I like to is that mail.com has steadily made improvements since I begin with it and the improvement generally have been really positive.
[R44] mail.com 5/5 · US Great option for everyone!: Very simple to use. Plenty of storage. Easy to set up and use more than one account. Love it!
[R18] mail.com 3/5 · US Great for Junk Mail: My app crashes constantly and has many issues with signing in. I just use this for junk mail at this point.
[R82] Gmail 1/5 · US EGREGIOUSLY BLOATED app size approaching ONE GIGABYTE 🚨 🚨 🚨: 701+ MEGABYTES (UPDATE: 738.1 MEGABYTES, previously: 731.1… 716.7… the bloating doesn’t stop)… for an email app! The people getting paid to bloat and deploy this garbage are terribly negligent.
[R112] Gmail 2/5 · US App takes too much space!: Seriously. Over 700 MB ???!!! That’s why I’m going to have to delete this app!!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store