Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Gmail

45
User verdict / 100 High confidence Divided

Recent Gmail reviews show a significant decline in user experience, with many reporting critical bugs, performance issues, and privacy concerns, despite its historical reputation for reliability and ease of use.

4.7★ lifetime (2,421,259) Free to download since 2011 by Google LLC updated 0.1 mo ago recent negative 62% 120 reviews across 4 regions
Performance & Stability Email Delivery & Display Account Access & Security Unwanted Features & Bloat Missing/Broken Features
5★194
4★67
3★97
2★112
1★480
recent reviews across 4 regions, vs the 4.7★ lifetime average

Recent user reviews for Gmail highlight a troubling trend of technical malfunctions, including login failures, app crashes, and emails not displaying correctly. Users also express frustration over unwanted features like ads and forced AI, alongside concerns about app size and account security. While some still praise its core functionality and cross-device accessibility, the overall sentiment has shifted negatively.

What users like

  • Generally easy to use and navigateR92R11R14
  • Reliable for sending and receiving emails quickly when functionalR3R38R140
  • Better user experience than some native mail apps, like Apple MailR14R245R83
  • Offers good cross-device functionalityR84R129

What users complain about

  • Frequent app crashes, freezing, and loading issues, especially after updatesR2R113R41R426
  • Emails not displaying, updating, or being received correctly, including verification codesR17R23R40R464
  • Significant app bloat, with app size exceeding 700MBR10R26R433
  • Login and account recovery issues, particularly with new devices or two-step verificationR8R12R25R176
  • Unwanted ads appearing in the inboxR1R57
  • Forced or poorly implemented AI features, such as AI overviewsR9R177R215
  • Bugs with email management, such as deleted emails remaining visible or swipe-to-delete not workingR27R44R55R163
  • Lack of essential features like setting filters or sub-labels on mobileR35R124
  • Issues with email formatting and viewing entire messagesR48R61
  • Concerns about privacy and account security, including hacking and data collectionR19R34R24
  • Notifications not working reliablyR155R152

Latest update · v6.0.260622

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements.

Recurring themes

Performance & Stability negative
Many users report the app frequently crashes, freezes, or fails to load emails, especially after recent updates. Some experience endless swirling or a blank screen, making the app unusable for periods.R2R41R113R426
Email Delivery & Display negative
A significant number of users are not receiving emails, including critical two-step verification codes. There are also issues with emails not appearing in the inbox, remaining after deletion, or being miscategorized.R17R23R37R40
Account Access & Security negative
Users face difficulties logging in, especially on new devices, often encountering 'too many failed attempts' or issues with two-step verification. Some express concerns about account security, reporting hacking incidents and intrusive verification methods.R8R12R25R176
Unwanted Features & Bloat negative
Many reviewers are frustrated by the presence of ads in their inbox and the forced integration of AI features, like AI overviews, which they find incorrect or unnecessary. The app's size, exceeding 700MB, is also a major concern, leading some to delete it.R1R57R9R177
Missing/Broken Features negative
Users report a lack of basic functionalities found in other email clients, such as setting filters, creating sub-labels on mobile, or easily selecting multiple emails. Issues with email formatting, viewing full messages, and search functionality are also noted.R35R124R28R48

Who it's for

Gmail is for users who prioritize a widely accessible and generally easy-to-use email service, especially those already integrated into the Google ecosystem R3R129R84. It might appeal to those who find Apple's native Mail app less user-friendly R14. However, recent reviews suggest it is NOT for users who require a highly stable, bug-free experience, are concerned about app size, or dislike ads and forced AI features R2R10R1R9.

Evidence note: The recent review sample skews heavily negative, with numerous reports of critical bugs and performance issues. While there are positive reviews praising core functionality, they are fewer and often less detailed than the complaints. The developer's notes mention 'Bug fixes and performance improvements,' but many recent reviews directly contradict this, indicating ongoing or new issues.

Frequently asked

Why is my Gmail app crashing or not loading?
Many recent reviews indicate that the Gmail app is frequently crashing, freezing, or failing to load emails, with some users reporting endless swirling or blank screens, especially after recent updates R2R113R426.
Are there ads in the Gmail app?
Yes, several users report seeing sponsored ads at the top of their normal mail, which negatively impacts their experience R1R57.
Why is the Gmail app so large?
Users are concerned about the app's size, with many reporting it exceeding 700 megabytes, which they consider excessive for an email application R10R26R433.
Does Gmail have issues with email delivery or notifications?
Yes, many users report not receiving emails, including critical two-step verification codes, and experiencing problems with notifications not working reliably R17R23R37R40.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R92] 5/5 · US I love Gmail.com!: I love Gmail. It is easy to use. It’s reliable and I like the features. If I could only download it on my new iPhone, I’d be a happy camper. I’d recommend Gmail to anyone. They are awesome. It’s just an easy to navigate app. it’s great for us people that aren’t techno savvy so I’ve taken myself through it and I’ve learned everything about it by myself. I especially like the star
  2. [R11] 5/5 · US I love this this: The app is so useful for me to use when I want to email my teachers
  3. [R14] 5/5 · US Way better than native app.: Gmail is wildly more user-friendly than Apple’s native Mail app, which somehow manages to make checking an email feel like rummaging through a drawer full of mystery cords. Gmail is clean, quick, and actually makes it easy to find what I need without forcing me to remember whether a message arrived yesterday, three months ago, or during the Paleolithic era. Search work
  4. [R3] 5/5 · US A review by James Mitchell: Gmail and Google are first class! Keeps you in touch with the world. Always accessible and accurate. POSITIVE YES!!
  5. [R38] 5/5 · US Excellent mail: Good mail, everything arrives and sends quickly · translated
  6. [R140] 5/5 · US GET APP!!! AMAZING: this app is amazing! it also sends email’s in like maybe 10 seconds!!!! getttt thisss appp!
  7. [R245] 3/5 · US Easy to use, but needs more security: The Gmail client is far superior to the iOS mail client. Multiple accounts can be setup in this client…even from other domains. Sorting messages is also easy to do. The only thing I do not like is that there is no way to report phishing emails. I have to login to the desktop version to designate a message as phishing. A user can report a message as spam in t
  8. [R83] 5/5 · US Why I love Gmail: Before I had Gmail I used to use my Apple email and it completely stopped working on me so for a while I didn’t have an email and then I learned about Gmail and now I use it all the time 24/7 and Gmail works way better like if you’re trying to get an app and it sends a verification to your email Gmail gets it in seconds this app is amazing
  9. [R84] 5/5 · US Amazing: I love Gmails cross device functionality!
  10. [R129] 5/5 · US Sustainable: Gmail has helped me ever since I opened it back when I was in high school. I love how it is easily accessible and can be used on multiple platforms.
  11. [R2] 2/5 · US Travando: Depois da ultima atualizacao nao consigo mais usar, trava so de abrir
  12. [R113] 3/5 · US App not functional: Last update and just before (June 2026) the app longer functions. Updated app, restarted iPhone and still swirls endlessly. About a day after I left this review the Gmail app began to work again. Tapping the app only led to endless swirling and never opening but now it seems to work fine again, issue must have resolved. I couldn’t access my Gmail via my phone for 3-4 days.
  13. [R41] 1/5 · US Use any other mail alternate please: If you don’t want to pull out your hair use an app that actually works this app will never load and will never sign you in I’m the app is trash
  14. [R426] 3/5 · GB Intermittent Crashes: On iPad it crashes frequently - just a white page with nothing on it. I have to close the app and relaunch it. At other times I can't use the left-hand menu. So i have to close app and relaunch.
  15. [R17] 3/5 · US Problem: Gmail has been great for many years however I was asked by Gmail to change my password and since then it’s a mess. I’m not getting my mail.
  16. [R23] 4/5 · US Missing? Emails: Not sure if emails just aren’t being sent or what but multiple times I haven’t been how to log into my accounts because I won’t receive the 2 step verification codes. Good app just wish this could be fixed.
  17. [R40] 1/5 · US Malfunction: I haven’t been able to receive my mails since last year December which is really heartbreaking. I’ve been expecting recent emails to come in but to no avail. Wish it can be solved quickly. It’s so important to me
  18. [R464] 3/5 · GB Email don’t appear in inbox: I found that some emails can be found by searching the sender’s email, but they don’t appear in the inbox. I already updated the app, but the issue still persists. I don’t know why some emails are hidden. I have also read reviews that other people are experiencing the same problem. This causes people to miss important emails. Please fix this!
  19. [R10] 1/5 · US EGREGIOUSLY BLOATED app size approaching ONE GIGABYTE 🚨 🚨 🚨: 701+ MEGABYTES (UPDATE: 738.1 MEGABYTES, previously: 731.1… 716.7… the bloating doesn’t stop)… for an email app! The people getting paid to bloat and deploy this garbage are terribly negligent.
  20. [R26] 2/5 · US App takes too much space!: Seriously. Over 700 MB ???!!! That’s why I’m going to have to delete this app!!!
  21. [R433] 3/5 · GB Works well but too big: Over time the app has bloated from an already large 400mb to over 700mb. Does an email client really need to be this big?
  22. [R8] 1/5 · US Won’t recognize new phone: Won’t let me log in, google satan
  23. [R12] 2/5 · US My Gmail won’t load I have tried everything: I downloaded Gmail app on my new 17 and no matter how hard i try I can’t login but it was perfect on my previous phones
  24. [R25] 1/5 · US Poor Login Process: If you want something quick and easy to log into, using Gmail is not the best. I made an account a few weeks ago, however when I attempt to log in I get the same message every time; “Too many failed attempts. Try again in a few hours.” I have waited up to a week before attempting to sign back in but once it gets to sending a verification code to my phone number, it’ll just keep
  25. [R176] 3/5 · US Google verify: I got a new phone, when I try to verify via the 2 step verification on get prompted a form to say weather it was me or not, then I get sent a number that never shows on the other device 🤦🏻‍♂️ this is damn scary since google is so hard to deal with when you loose an account. Not fun, I don’t know what to do.
  26. [R1] 1/5 · US Ads in my email: How is this rated so well? It literally puts sponsored ads at the top of my normal mail
  27. [R57] 2/5 · US Ads ruined the experience: Used to use gmail all the time. i get too much email to also be navigating through ads. Made this experience awful. Design also could be better. sad that notion mail is leaving, was hoping gmail could be an alternative but can’t do it.
  28. [R9] 1/5 · US Let me turn off AI overview: I know how to read. I don’t need a (often incorrect) summary of the email cluttering the top of the message. When I try to turn it off, it stops sorting my emails. I’m so tired of companies trying to force AI into everything. It just makes my experience worse.
  29. [R177] 3/5 · US Forced AI: You have forced AI on us on all the other apps dont do it here
  30. [R215] 3/5 · US Bring back the old icon!: I miss the old classic envelope icon. Please return it. Then my rating changes afterwards. Also get rid of AI slop in search results! At least keep the cursing bypass working!
  31. [R27] 3/5 · US Recent update: When I delete an email it remains in the inbox list until I close the app and reopen. Strange behavior.
  32. [R44] 1/5 · US 2026 Broken App: Anytime I swipe to mark as Unread the email doesn’t change its state back to Unread. The same happens when I delete something, it doesn’t disappear as it should when an email is deleted. I’ve tried to uninstall and reinstall but the problem persists.
  33. [R55] 3/5 · US Fix swipe to delete: When swiping to delete a message, the message does not go away or gets moved to trash. Its stays as if it was marked as an email that was read. All the updates has not fixed the issue.
  34. [R163] 3/5 · US Added severe bugs this year: In a release earlier in 2026, they added bugs in the iOS version. Now when you delete an email, you can still see it in your inbox. You can’t re-delete it and it won’t go away until you restart the app or change mailboxes. Also, 90% of the time you tap the star on an email from the inbox, the star won’t fill-in visually until you restart the app or change screens. for
  35. [R35] 1/5 · US What year is it and you can’t even set a filter: This literally hasn’t changed in 10 years and you can’t even set a filter nor can the AI do anything but advise how to do that on your computer. Feels like for a hundreds of billions of dollar company, Google can’t even write an email app with functionality of outlook 25 years ago.
  36. [R124] 4/5 · US Sub labels on mobile: Why isn’t there a way to put a label under another label to make sub labels on mobile. For some reason it only works on a computer. Please fix this!
  37. [R48] 1/5 · US Wrong formatting: Do not use mail client, I was trying to send an important email and the formatting that appeared on the editor resulted to be different to the one Gmail sent, there was no way to differentiate between both using this app. My email ended being sent as a white colored text chunk legally not valid under Colombian law. It made me look unprofessional, no one should trust sending emai
  38. [R61] 3/5 · US The dreaded “View Entire Message” :(: While the basic mail functionality is ok, I don’t know why Google has decided it needs you to stop reading a message in the main window at a certain point and gives you a link to “View Entire Message”. After you click this, a smaller window opens up on top for you to view it - but it’s not even wide enough for you to see the entire width of the message so it’s
  39. [R19] 1/5 · US Not secure: Why was it so easy for my account to be hacked?
  40. [R34] 1/5 · US Stealing Privacy: Why do I need my face to back up signing in my account??? Wasn't there a security questions I filled out and a secondary device authenticator. Gmail is inefficient when using the search bar to find other emails.
  41. [R24] 1/5 · US I dont want the unknown google bundle ...just gmail: apple app store amd google refuse to allow me to i stall just the the gmail app or just google photos. Now its required for us download secret bundles of data gathering apps which are now decret y hidden in a bundle you cannot edit view nor analyse.. thank you apple amd google for amswering the final question if im staying ...Just like the famou
  42. [R155] 3/5 · US not getting notification: Not getting notification ,even after notification is on
  43. [R152] 4/5 · US Notifications: It’s great, but it doesn’t give you any notifications if someone emails you.
  44. [R37] 1/5 · US Doesn’t receive emails codes: Whenever I got to a app and need a code to activate my account those emails never send
  45. [R28] 3/5 · US Sure it's good…: But it's 2026. How can you not 2 finger drag to select emails? The lack of that makes it a 3.5, slightly above average, but I round down.
  46. [R299] 3/5 · GB App crashing: The app crashes on iOS whenever I try to look for emails from a specific time frame

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store