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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Travelzoo Hotel & Travel Deals vs Priceline

Travelzoo Hotel & Travel Deals 4.9★ · Free to download 60
Winner Priceline
Priceline 4.8★ · Free to download 75

Priceline offers a more reliable booking experience with a wider range of travel needs, despite some customer service and refund issues, while Travelzoo struggles with app functionality and deal availability for solo travelers.

Full reviews: Travelzoo Hotel & Travel Deals · Priceline

Priceline generally provides good deals and a convenient booking experience for various travel needs, though users report occasional issues with customer service and refunds. Travelzoo offers impressive discounts but is plagued by app glitches, limited solo traveler options, and concerns about deal transparency.

Head to head

Deals and Value tieR1R3R5R11
Travelzoo Hotel & Travel Deals Travelzoo is praised for offering 'amazing discounts' and 'phenomenal deals' on resorts, tours, and cruises, with users finding 'crazy' deals not available elsewhere R5R11. Some users specifically highlight successful bookings for international trips like South Africa and Chicago hotel deals . However, there are complaints that prices are not always more discounted than booking directly R1, and solo travelers find deals to be scarce or require a 100% single supplement R3. Some also feel that advertised prices are not always the same as what is paid, or that travel dates are restrictive .
Priceline Priceline users frequently find 'best deals' and 'great prices' for hotels, rental cars, and flights, often saving money compared to other platforms . Many appreciate the 'economical' nature of the app and the ability to compare options . However, some VVIP platinum members feel that prices are not significantly lower than booking directly , and others report that prices are only a 'couple bucks lower' . There are also complaints about 'Express Deals' consistently leading to the cheapest hotels and prices being quoted before tax .
App Functionality and Ease of Use edge: PricelineR4R6R9R10
Travelzoo Hotel & Travel Deals Travelzoo's app is widely criticized for being 'clunky,' 'difficult to navigate,' and 'too crowded' R9R11. Users report frequent issues like blank white screens R4, getting stuck on loading screens R6, and the app leading to external webpages R10. There are also complaints about slow loading times , persistent pop-ups , and an inability to update to a newer version . Some users prefer the website due to these app issues R9R11.
Priceline Priceline's app is often described as 'intuitive,' 'easy,' and 'seamless,' with users appreciating its ability to remember information for quick bookings R71. Many find it convenient for combining all travel needs . However, a significant number of users find the app 'difficult to use' and 'confusing,' especially when trying to change reservations . There are also reports of bugs during booking, leading to double charges R72.
Reliability and Customer Service tieR7R9R22R25
Travelzoo Hotel & Travel Deals Travelzoo users report issues with deals not being available for specified dates R22 and problems with refunds for 'surcharge fees' R7. Some describe experiences as 'deceptive' or a 'scam' R7. There are also reports of poor hotel experiences booked through Travelzoo, including dated resorts, bad service, and feeling discriminated against R25. Users complain about a lack of in-app help or clear ways to ask questions R9 and zero tech support for account deletion issues R52.
Priceline Priceline faces numerous complaints regarding reliability and customer service, including unauthorized cancellations R67, double charges R72, and issues with refunds, particularly for seat charges . Users report being pointed to non-existent or burned-down hotels R61 and rental cars being unavailable or having hidden fees R85. Customer service is frequently described as 'horrible,' 'rude,' 'hostile,' and 'unhelpful,' with agents allegedly lying or failing to resolve issues R67R85. There are also concerns about inaccurate hotel descriptions .
Pick Travelzoo Hotel & Travel Deals if

You are looking for highly discounted, often package-style deals and don't mind a potentially clunky app experience, or if you are a paid member willing to overlook app issues for exclusive offers R5R11.

Pick Priceline if

You prioritize a generally easy-to-use app for booking various travel components, including hotels, flights, and rental cars, and are comfortable navigating potential customer service challenges for often good prices R71.

Evidence note: Both apps have a free-to-download model. Travelzoo has a membership fee for some deals, which generates frustration from users who encounter paywalls or feel the free tier is limited R1. Priceline's reviews are more focused on the core booking experience and customer service issues, rather than free-tier friction.

Frequently asked

Are Travelzoo's deals genuinely discounted?
Yes, many users report finding 'amazing discounts' and 'phenomenal deals' on Travelzoo, with some claiming the deals are 'crazy' and not available elsewhere R5R11. However, some reviews state that prices are not always more discounted than booking directly, and solo travelers often find deals to be scarce or require a 100% single supplement R1R3.
How reliable is the Priceline app for bookings?
The Priceline app is generally considered easy to use for booking, with many users finding it 'intuitive' and 'seamless' for hotels, flights, and rental cars R71. However, there are significant reports of booking issues including double charges, unauthorized cancellations, and reservations not being found upon arrival R61R67R72.
Do Travelzoo and Priceline offer good customer support?
Travelzoo users report a lack of in-app help and 'zero tech support' for issues like account deletion R9R52. Priceline's customer service receives numerous complaints, with users describing agents as 'horrible,' 'rude,' 'hostile,' and 'unhelpful,' often failing to resolve issues like refunds or booking errors R67R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Travelzoo Hotel & Travel Deals 2/5 · US Not all what it says: Prices here are no more discounted than purchasing on own. Plus there is a membership fee
  2. [R3] Travelzoo Hotel & Travel Deals 3/5 · US Not for solo travelers!: The app has decent deals, but if you’re a solo traveler like myself, there are hardly any deals ever. The single supplement on most of these vacations is essentially 100%, you can book these vacations for the same prices without the “help” of anybody working at any agency that travelzoo works with.
  3. [R5] Travelzoo Hotel & Travel Deals 5/5 · US Just Love it: Amazing discounts in many destinations, you will save a lot in resorts, tours, cruises. If you are a travel addicted this is for you.
  4. [R11] Travelzoo Hotel & Travel Deals 4/5 · US Amazing Travel Deals! Clunky app: The deals are phenomenal and I love it all. My only complaint is the clunkiness of the app. Its difficult to navigate back and forth between pages. I usually end up closing the entire app and go back in to switch from deal to deal. It’s a pain. The website is excellent! The app is…meh.
  5. [R4] Travelzoo Hotel & Travel Deals 1/5 · US App not working: When I open the app and on the homepage all I get is a blank white screen.
  6. [R6] Travelzoo Hotel & Travel Deals 3/5 · US Selection does not Finish Opening: When I select a special destination link the app gets stuck processing and remains on the “on your way” screen. I cannot see the recommend deal due to the glitch. Would appreciate app support to investigate the issue and provide an updated bug fix. I am a paid member and this is disappointing.
  7. [R9] Travelzoo Hotel & Travel Deals 3/5 · US Full deal not we’ll displayed: Prefer the website. The App is too crowded and stuff not accurate. Kimpton deal in LA continues to cram back in the amenities fees that supposed to be waived. Tapping another path took me to Google and other suggested logins. Then it cannot because Google doesn’t it considered secure. App and paths would benefit from much better testing. No clean way get in app help
  8. [R10] Travelzoo Hotel & Travel Deals 1/5 · US App leads you to webpages: App leads you to webpages , so just use your web browser
  9. [R7] Travelzoo Hotel & Travel Deals 1/5 · US Deceptive refundable surcharge fees: So these so called deals makes it seem that the surcharge fees apply to hotel surcharges, if booked get back $25. Nope the surcharges fees apply to Travelzoo passing credit card fees to their members. However when first purchase a voucher, it states boldly that surcharge fees are refundable up to a few days prior the trip if cancelled. When the voucher is purch
  10. [R22] Travelzoo Hotel & Travel Deals 2/5 · US Search by Date: There should be a way to filter and see every deal that’s available during the timeframe you specify. The app requires you to click on a deal first, then enter dates just to receive the message there is no availability for the dates entered. I have yet to find a trip that’s actually available. The current process is a waste of time.
  11. [R25] Travelzoo Hotel & Travel Deals 1/5 · US NEVER BOOK A TRAVELODEAL TRIP: The absolute worst TRAVELZOO and hotel experience of my life was a TRAVELODEAL trip through Travelzoo, after 19 years of Travelzoo trips.
  12. [R61] Priceline 1/5 · US Worst app ever: I booked a hotel with them only to be pointed to a building that has been burned down and not operational. They also charged me a no show fee.... i will never use this app again.
  13. [R67] Priceline 1/5 · US Horrible experience: One of your agents canceled my reservation today, July 10 at 9 AM that I never authorize so I’m sitting in a hotel just the pod trying to get a room again was given a code to get a discount that’s not working or going through. I think Priceline you are horrible. You’re horrible when I get finished. Trust me everyone will know just how horrible you are and guess what you’ll be
  14. [R71] Priceline 5/5 · US Great App Great Service: Intuitive and great app and service. If you book with Priceline use the app, the additional discounts and ease of use makes this perfect. And if you need help it’s all in here
  15. [R72] Priceline 3/5 · US Bugs in the APP: On May 29th, I wanted to book a hotel using your app, which I regularly use. During the booking, the app gave an error, and I had to repeat the process a second time. Afterward, I noticed I was charged twice from my card for two rooms at the same hotel. I canceled one transaction and was calm, sure that the second transaction went through. Today, upon arriving at the hotel, I disc
  16. [R52] Travelzoo Hotel & Travel Deals 1/5 · US Ripoff: I've been trying to delete my account on the app and I keep getting the run around. Zero tech support.
  17. [R85] Priceline 1/5 · US Bait-and-Switch Scam & Abysmal Customer Service, Avoid at All Costs!: I booked and paid for a rental car through Priceline, but when I arrived to pick it up, the car was completely unavailable. When I contacted Priceline’s customer service to resolve this breach of contract, the representatives were incredibly rude, hostile, and utterly unhelpful. They refused to provide a solution or take respon

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store