talabat vs Zomato

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] talabat 5/5 · US Excellent, but...: The app is excellent and very easy to use, but please fix it. There are a lot of crashes and bugs, especially since the last two updates. · translated
2. [R27] talabat 3/5 · GB Payments are inconsistent: Tried to pay using three different cards - credit and debit - and all three declined. Hardly the first time we have had trouble paying online - so if we don’t have cash then I guess we go hungry.
3. [R68] Zomato 5/5 · US Best food delivery app for INTERNATIONAL TRAVELLERS: The best part about Zomato is the seamless login for an international traveler while others require phone number to login, zomato has email login options as well and host of payment options making international travelers like me who have returned to India to be able to place order even if we don’t have the local +91 number . This is lifesaving i
4. [R83] Zomato 4/5 · US User friendly app, great offers.: User friendly app, great offers.
5. [R4] talabat 2/5 · US There's a glitch: After the last update, the app kicks me out when I try to access restaurants. Please look into this issue. · translated
6. [R28] talabat 1/5 · US Horrible just horrible: Worst experience ever. It won’t let me place a cash order and when I used a credit card it blocked my account. I used 2 other accounts with different cards and it ended up canceling the payment and blocking my account. I called and waited for more than 45 minutes with no response. The app is filled with embarrassing bugs and I wasted 2 hours of my life on this pile of garba
7. [R119] Zomato 5/5 · US App usability: Very easy to use app
8. [R78] Zomato 3/5 · GB Good choice: Best delivery service but beware that their map may put your delivery location in the wrong place (my place is incorrectly located). Zomato does not make it easy for you to correct their incorrect map. Delivery agents generally polite.
9. [R13] talabat 1/5 · US Terrible app: Driver never came, canceled my order, help center never helped, terrible customer service. Never again.
10. [R36] talabat 1/5 · US Long wait and bad app settings: App does not work properly, orders were late for more than an hours many times (though location is close) and I didn’t manage to get the claimed voucher! I can’t even open the “pro chat” and this has been happening a lot lately, even with the app up to date! My experience is getting worse and worse with Talabat! I had to switch to Deliveroo they seem a lot more reli
11. [R110] Zomato 1/5 · US Food Never Arrived, 2.5 Hours of Lies and Zero Support: I am absolutely livid. Placed an order at 7:30 PM. Watched the tracker loop in circles for 2.5 hours straight, "arriving soon," "out for delivery," "almost there." The food never showed up. Not once. Never. I called customer support. Waited on hold. Got disconnected. Called again. Got a bot. Called again. Got an agent who read from a script
12. [R65] Zomato 5/5 · US Yummy food delivered anywhere!!: I have ordered across multiple cities in India. The deliveries have always been spot on. Communication with restaurants through the app has been a breeze. Great job!!
13. [R1] talabat 1/5 · US Expensive: The delivery and service charges and the food from the restaurant is more expensive than the actual restaurant and other apps
14. [R15] talabat 3/5 · US Delivery fee: The delivery fee is high
15. [R90] Zomato 1/5 · US Complaint: Too much price when compared to other apps and delivery time is high
16. [R81] Zomato 3/5 · GB Price Flakiness: Random changing of prices while paying feels like breach of a promised price & not a good tactic!
17. [R12] talabat 3/5 · US Customer service: Very difficult to get intouch when you have a complain
18. [R19] talabat 1/5 · US thieves and scammers: took my money paid online then didn’t refund it after order cancelled. generic customer service response don’t answer why they won’t return the money, they copy and paste same response like robots. fraud, why would they show closed stores??? do i have to enter one by one to see their closed?
19. [R70] Zomato 1/5 · US Worse customer support ever: Try to avoid this app, the customer aupport is so pathetic they have been unavle to resolve my issue for the last 8 months after following up multiple times. The only reply I get from them ask for the same information 100 times which have been provided. This is after having Zomato gold and spending 10k per month.
20. [R108] Zomato 1/5 · US Broken AI customer support: They are using AI chatbots to auto-decline refund requests even when the food never shows up and there is no option to connect to a human.