Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

talabat vs Deliveroo

talabat 4.6★ · Free to download 60
Winner Deliveroo
Deliveroo 4.6★ · Free to download 70

Deliveroo generally offers a more reliable delivery experience and better customer service, making it the preferred choice despite both apps having issues with pricing and refunds.

Full reviews: talabat · Deliveroo

Both Talabat and Deliveroo face common complaints regarding high delivery fees, inflated prices, and issues with customer service and refunds. However, Deliveroo appears to have a slight edge in delivery reliability and overall user satisfaction, while Talabat struggles with app stability and more frequent reports of order problems and unhelpful support.

Head to head

Delivery Reliability & Speed edge: DeliverooR4R13R48R52
talabat Talabat users frequently report late or incorrect orders, with some instances of orders not arriving at all or being delivered to the wrong location R4R13R48. The app also has issues with showing closed stores as available R52.
Deliveroo Deliveroo also receives complaints about late deliveries and inconsistent times . Some users note drivers asking for location pins despite addresses being provided . However, many users praise Deliveroo for fast and timely deliveries, with food arriving hot .
Customer Service & Refunds tieR1R7R10R13
talabat Talabat's customer service is widely criticized as unhelpful, unresponsive, and difficult to reach, often relying on chatbots R7R13R21. Users report significant problems with refunds not being processed or only receiving minimal compensation for major issues R1R10R18R34.
Deliveroo Deliveroo's customer service also draws criticism for being unhelpful, unresponsive, and having a 'bad' or 'horrible' quality . Users mention issues with refunds for unavailable items not being processed and difficulties amending orders or communicating with riders .
Pricing & Value edge: DeliverooR3R20R24R25
talabat Talabat users frequently complain about high delivery fees R24R25 and inflated prices for food and groceries, sometimes double the actual restaurant or store prices R20R40. Reward points are often seen as useless or too limited R3.
Deliveroo Deliveroo is also criticized for high delivery charges and being overpriced . However, some users note that prices are not up-charged compared to other apps , and the app is praised for offering discounts and promotions .
App Functionality & Ease of Use edge: DeliverooR11R26R36R39
talabat Talabat is generally considered easy to use R11R26, but many recent reviews highlight significant issues with the app crashing, having bugs, or not opening on certain iOS versions after updates R36R39.
Deliveroo Deliveroo is praised for its user-friendly interface and ease of navigation . However, some users report issues with the app requiring updates that don't resolve and a lack of features like editing orders or direct communication with restaurants/riders .
Pick talabat if

you are in a region where Talabat has a stronger presence or specific restaurant partnerships you prefer, and you are willing to overlook potential issues with customer service and app stability .

Pick Deliveroo if

you prioritize a generally more reliable delivery experience and a user-friendly app interface, even if you might encounter occasional delays or customer service issues .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service, refunds, and delivery issues. Deliveroo's lifetime rating is slightly higher, and its recent negative reviews, while present, seem less severe and less frequent regarding core functionality compared to Talabat's recent complaints about app crashing and widespread refund problems.

Frequently asked

Are Talabat and Deliveroo free to use?
Both Talabat and Deliveroo are free to download, but users will incur delivery fees and potentially inflated prices on food items, with some Talabat users also paying for a 'pro' version R7R24R25R40.
Do Talabat and Deliveroo offer refunds for bad orders?
Both apps have significant issues with refunds; Talabat users report not receiving refunds for cancelled orders or incorrect items, often only being offered minimal credit R1R10R18R34, while Deliveroo users also complain about not receiving refunds for unavailable items or being offered small credits for service errors .
Which app has better customer service?
Neither app is consistently praised for its customer service; both Talabat and Deliveroo receive numerous complaints about unhelpful, unresponsive, or difficult-to-reach support, with many users reporting issues remaining unresolved R7R21R25R38.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] talabat 1/5 · US The worst: I ordered and it didn’t came it went to another location and when I told them my location they went to a different location and never gave my money back scammers
  2. [R13] talabat 1/5 · US Failed: More than once I've submitted a complaint without any response or follow-up. I order beef and get chicken, or there's an issue with the order, or I receive an order many times larger than what I asked for. What kind of failure is this? Why isn't there a follow-up department or a phone number for someone to call and give you an earful? · translated
  3. [R48] talabat 1/5 · US Terrible app: Driver never came, canceled my order, help center never helped, terrible customer service. Never again.
  4. [R52] talabat 1/5 · US thieves and scammers: took my money paid online then didn’t refund it after order cancelled. generic customer service response don’t answer why they won’t return the money, they copy and paste same response like robots. fraud, why would they show closed stores??? do i have to enter one by one to see their closed?
  5. [R1] talabat 1/5 · US Money better than quality: I got poison food for 21 jd ! so they gave me 1 jd apology 😂 and they said we can’t do refund it’s more important to make you happy !! Talabat you only care about money not ur customers
  6. [R7] talabat 1/5 · US Not usable and no customer service available: I have been a loyal customer and pay for the pro version. I needed an order yesterday and they said they were busy-try later. I needed it then, not later. And I pay extra for the pro. And they use chat bots so you can’t talk to customer service. Breadfast delivered to me in 15 minutes. I will stop paying for pro!
  7. [R10] talabat 1/5 · US I do not recommend it to anyone: It's a scam. They close customer accounts without even explaining why, especially when there are many points and lost Pro subscription money, and refund money that was never returned. This can only be called a scam. · translated
  8. [R3] talabat 3/5 · US Reward points: Points are useless can barely get anything stop making it limited to 1 store make it free delivery for 500 points or something but all these reward points are useless
  9. [R20] talabat 5/5 · US Higher prices: I’ve reviewed most of your items in groceries and food items they are all higher than other delivery apps and!! Higher than the actual restaurant prices
  10. [R24] talabat 3/5 · US Delivery fee: The delivery fee is high
  11. [R25] talabat 1/5 · US Bad in everything: The highest delivery fee in Kuwait, no customer service local number to call, when calling the number provided they are helpless & no actions taken for complaints .. We always prefer to order through another company unless we don’t have a choice. Add to it the very frustrating nickname issue that we have to add to this complaint even to be able to submit it 😡
  12. [R11] talabat 5/5 · US Talabat: One of the best apps, it saves us a lot and makes things easier. · translated
  13. [R26] talabat 5/5 · US wonderful: easy to use , i’m from out of country and this is a life save in uae !!
  14. [R36] talabat 1/5 · US App keep crashing: App Crash on ios 15 and can not open
  15. [R39] talabat 5/5 · US Excellent but...: The program is excellent and very easy, but please fix it. There are many crashes and bugs! Especially since the last two updates. · translated
  16. [R40] talabat 1/5 · US Expensive: The delivery and service charges and the food from the restaurant is more expensive than the actual restaurant and other apps
  17. [R18] talabat 3/5 · US Regarding money refund: I informed the app about a previous order where I paid more than the order price, and the remaining money has not been returned to me yet, even though the money is supposed to be refunded within 5 to 7 days. More than 17 days have passed. Please look into the order and pay attention to your refund policy. · translated
  18. [R34] talabat 1/5 · US Mr: Very bad service and not professional in all means Dot pay on line at all only on delivery because they will cancel you order and refund God Knows when you shall receive
  19. [R21] talabat 3/5 · US Customer service: Very difficult to get intouch when you have a complain
  20. [R38] talabat 1/5 · US Cairo: Customer service is not up to the required standard. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store