United Airlines vs Southwest Airlines

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] United Airlines 3/5 · US Bag tracking not front and center: Bag tracking is hidden in my opinion as I have to go back to Home Screen to find link. Why can’t I do it when I’m at the Boarding Pass screen which is where I’m at when waiting on a flight
2. [R25] United Airlines 2/5 · US Weird bugs for international travel: It asks four a scan of your passport, but then the camera won’t work in-app, even with permissions granted. It also won’t let us check in for an international flight and tells us that my phone doesn’t have a connection (it clearly does, as I’m posting this right after trying)
3. [R72] Southwest Airlines 3/5 · US Free First Checked bag?: App would not allow me to add my first free checked bag. I booked with the SWA visa, looks like I am going to have to call to add it for free.
4. [R88] Southwest Airlines 1/5 · US Error: App will not allow me to upgrade my seat. I get a “Sorry” message and try again later. This is poor experience and I’m stuck with a middle seat.
5. [R24] United Airlines 3/5 · GB Almost useless: It starts by asking you to log in with either an email address or phone number, but rejects both and insists on your logging with a frequent flyer number - which I don’t have. Once you’ve got through these ridiculous barriers and continued as a guest it is then almost impossible to find ones boarding passes when required - I think this requires about six or seven steps - none of
6. [R37] United Airlines 2/5 · US Too many clicks: Often have to put password and frequent flyer number in. Fewer clicks please
7. [R70] Southwest Airlines 1/5 · US Way to hard to create an account: Why the f is it so hard to create an account error after error bruh
8. [R81] Southwest Airlines 3/5 · US App is Faulty: Can’t add boarding pass to Apple wallet.
9. [R46] United Airlines 1/5 · US Crashes all the time: Crashes. Inconsistent. Freezes. Overall huge pain.
10. [R54] United Airlines 1/5 · US Lately unstable: The United app used to be rock solid but within the last half year it has exhibited all sorts of unstable behaviors - e.g. locking up when checking a reservation or having a boarding ticket that was once visible completely disappear from the app never to be shown again prior to boarding the actual flight where it’s needed. This unstableness has also been displayed by the United de
11. [R100] Southwest Airlines 1/5 · US Slow loading boarding pass: This app is ver slow when trying to view the boarding passes. This is quite inconvenient when trying to show the boarding pass when boarding. My mobile phone connection shows full bars. Southwest - please fix this!!!
12. [R56] United Airlines 1/5 · US United Airlines Baggage Fees Outrageous: $110 for two bags (not oversized) is ridiculous.
13. [R48] United Airlines 1/5 · US Unjustified cancellation: Cancelled flight, stated weather issues, but great weather, no domino effect since same plane used back/forth without delay. They initially tried to rebook 5 days later until complained to get booked next day flight. They will do everytbing they can do squeeze money. So sad only handful of large airline companies in US, no competition or desire to do well for consumer
14. [R94] Southwest Airlines 1/5 · US Fees & Charges: Ridiculous seat fees & baggage fees and charges for the flight are outrageous. SWA is no more a reasonable way to travel and there are no additional benefits to offset the charges.
15. [R92] Southwest Airlines 5/5 · US Like check in process: Don’t like the new designated seats by numbers instead of zones. Don’t like baggage fees. But I still prefer Southwest Airlines to any other airlines.
16. [R1] United Airlines 1/5 · US Poor customer service cancelled flight.: I’ve never been more frustrated than I am with United Airlines. Here’s what happened: ✈️ Seattle → Chicago: We booked without checked bags, then paid to check them at the airport. Despite paying extra, we were assigned some of the worst seats on the plane, the row directly in front of the exit row. No reclining seats and noticeably less legroom than standa
17. [R4] United Airlines 1/5 · US Flights constantly delayed: Read the title
18. [R34] United Airlines 1/5 · US United app issues rebooking: My flight was cancelled on a Sunday night. The app was unable to properly rebook a new flight within 24 hours. The app also was difficult to navigate to find the number for an agent to help over the phone, who was less helpful to rebook. Going on a 36-hour delay
19. [R65] Southwest Airlines 5/5 · US Love SW!!: My hubby and I fly SW all the time! To be fair, we’re A-list preferred so our perks are fantastic!! The app makes it super easy to manage and keep track of all our travel, alerts, and any changes
20. [R68] Southwest Airlines 5/5 · US LOVE SWA: The app is easy and user friendly. Staff are always great, helpful and friendly!