Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho CRM vs Zoho Mail

Zoho CRM 4.4★ · Free + IAP 60
Winner Zoho Mail
Zoho Mail 4.6★ · Free + IAP 75

Choose Zoho Mail for better reliability and user experience.

Full reviews: Zoho CRM · Zoho Mail

While both Zoho CRM and Zoho Mail offer free tiers with in-app purchases, Zoho Mail generally receives more favorable reviews for its reliability and user interface. Zoho CRM struggles with performance issues and user complaints about updates, while Zoho Mail is noted for its efficient features despite some bugs.

Head to head

features tieR11R35R74R75
Zoho CRM Users appreciate Zoho CRM's extensive features but mention missing functionalities like tagging and lead management.
Zoho Mail Zoho Mail users praise its integration with calendars and contacts, but note missing fundamental features like email blocking.
ease of use edge: Zoho MailR7R22R71R73
Zoho CRM Many Zoho CRM users find the app complicated and difficult to navigate after updates.
Zoho Mail Zoho Mail users report a smoother experience, though some mention a steep learning curve.
reliability edge: Zoho MailR1R40R64R101
Zoho CRM Zoho CRM users frequently report crashes and syncing issues, making it hard to rely on for daily tasks.
Zoho Mail Zoho Mail users have noted some bugs but generally find the app reliable for managing emails.
price/value tieR50R59R101R119
Zoho CRM Zoho CRM's free tier is praised for its features, but users often feel limited by its functionality.
Zoho Mail Zoho Mail's free version is also appreciated, with users noting its value for both personal and business use.
support tieR19R43R82R115
Zoho CRM Zoho CRM users express frustration over lack of support, especially during updates.
Zoho Mail Zoho Mail users have mixed experiences, with some praising support responsiveness while others report issues.
Pick Zoho CRM if

you need a CRM with extensive features and can tolerate some performance issues.

Pick Zoho Mail if

you want a reliable email app with a better user experience and integration features.

Evidence note: Both apps have free tiers, but Zoho CRM has more complaints about functionality and updates, while Zoho Mail's issues are less severe overall.

Frequently asked

What are the main differences between Zoho CRM and Zoho Mail?
Zoho CRM focuses on customer relationship management features but has been criticized for performance issues, while Zoho Mail is praised for its email management capabilities and integration with calendars, although it has some bugs.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] Zoho CRM 5/5 · US State of The Art CRM: We have used multiple CRM’s for our business including Salesforce, HubSpot, Dynamics 365 Sales and Zoho CRM. Out of all these companies, Zoho seems to actually care about their customers, probably because they aren’t answering to shareholders. We found Zoho easier to setup, more streamlined, and have more features and automations than the competition. The mobile app is very i
  2. [R35] Zoho CRM 5/5 · US Amazing App: We have used many CRM’s during the years, and Zoho CRM really excels. It is the Swiss Army knife for any company, it has plenty of useful features and it is highly customizable to adapt to your business rules. Fantastic and indispensable tool for any business management.
  3. [R74] Zoho Mail 5/5 · US Amazing features in the app: Zoho mail is an amazing app, help me with my business a lot. I really recommend it for everyone. Has a calendar and a lot of other features that help your business
  4. [R75] Zoho Mail 3/5 · US App is ok, but missing fundamental features.: The app has done its job, but it’s missing key features. The biggest issue is that there isn’t a way to block emails or create a white/black list directly in the app.
  5. [R7] Zoho CRM 1/5 · US Complicated: Difficult to use. Doesn’t use my location to find current accounts.
  6. [R22] Zoho CRM 1/5 · US Service went down hill quick: I use the serum for work and it worked pretty easily, but then they updated the user interface and now it’s completely confusing. They rolled it out with no support or training.
  7. [R71] Zoho Mail 5/5 · US Easy set up: Efficient and easy setup
  8. [R73] Zoho Mail 1/5 · US Great service with Horrible UX: Zoho is a good mail service, but the app UX is just horrible, like a software engineer also designed the app. You have to press back to see the Dashboard Menu! Then Inbox isn’t your Inbox! It’s View -> Undread
  9. [R1] Zoho CRM 1/5 · US Crashed and is extremely slow: This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
  10. [R40] Zoho CRM 1/5 · US App keeps crashing: How do I fix??
  11. [R64] Zoho Mail 1/5 · US Stopped: I’ve stopped getting my emails after running my entire business, and personal emails through this site!!!! I’ve missed incredibly important information costing me thousands of dollars!!!
  12. [R101] Zoho Mail 5/5 · US Professional Email and Beyond: The Zoho Mail app is a perfect tool for managing both personal and business emails. I love that it includes a calendar, contacts, and notes all in one place which helps me stay productive on the go. The interface is very clean and the swipe actions make it easy to organize my inbox quickly. It is a reliable and secure app that works smoothly across all my devices wit
  13. [R50] Zoho CRM 5/5 · US Awesome!: You can do a lot with the free version!! Awesome !!
  14. [R59] Zoho CRM 5/5 · US The best CRM: Low profile but very good at product development with a good cost structure for small companies like us. We run our whole ops on it.
  15. [R119] Zoho Mail 5/5 · US Just what I needed.: Simple. Affordable. Powerful.
  16. [R19] Zoho CRM 1/5 · US No support: Total you are on your own experience. I think AI bots run this thing. Tried canceling. Next to impossible.
  17. [R43] Zoho CRM 1/5 · US Full of regrets: Zoho has been my biggest regret EVER!!! I am constantly overcharged. For 6 months my emails were not being sent out and I was almost bankrupt before finding out Zoho had inadvertently changed my email settings. Now I’m getting charged for more users than I have. Zoho is the absolute WORST BUSINESS TO EVER DEAL WITH!
  18. [R82] Zoho Mail 1/5 · US Worst customer service: Their customer service is atrocious. They are extremely unhelpful. I eventually gave up and used a different service.
  19. [R115] Zoho Mail 1/5 · US Garbage: You can’t get anyone to fix anything. Any issues have to be resolved through email, only to get no solution

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store