Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho CRM vs Zoho Cliq

Zoho CRM 4.4★ · Free + IAP 60
Winner Zoho Cliq
Zoho Cliq 4.8★ · Free + IAP 70

Zoho Cliq is generally preferred for its communication features and integration within the Zoho ecosystem, despite recent stability issues, while Zoho CRM struggles with consistent performance and usability in its mobile app.

Full reviews: Zoho CRM · Zoho Cliq

Zoho Cliq, a communication app, receives high praise for its integration with the broader Zoho ecosystem and effective communication tools, though it has recently faced significant app crashing issues. Zoho CRM, while offering extensive features and customization on desktop, is frequently criticized for its mobile app's slowness, crashes, and difficult user interface.

Head to head

Features edge: Zoho CRMR6R9R11R16
Zoho CRM Zoho CRM is lauded for being a state-of-the-art, highly customizable CRM with numerous features and automations, often compared favorably to competitors like Salesforce and HubSpot R11. Users appreciate the ability to see a map of contacts and the speech-to-text notes feature . However, some users report missing core functionalities like adding leads R6, sorting by tags , or integrating with external call platforms for recording R9. There are also complaints about the lack of reports or analytics in the mobile app R16 and issues with calendar syncing .
Zoho Cliq Zoho Cliq is praised for its effective communication tools, including smooth call handoff, simple and granular permissions, and seamless integration across platforms R88. Users find it a good alternative to Slack and MS Teams, appreciating features like keeping message history forever . However, some users find the app too simple, lacking basic tasks like text formatting, finding recent threads, or mentioning a team . There are also reports of conference calls not working and issues with sharing files .
Ease of Use tieR7R8R10R11
Zoho CRM Zoho CRM is described as intuitive and easy to navigate by some users R11. However, a significant number of recent reviews highlight challenges, especially after updates, making it difficult to find accounts, related information, or access frequently used functions R10R22. Some find the app complicated R7 and its layout horrific R16. Issues like small font sizes R8 and the app refreshing quickly, leading to lost work , also detract from usability.
Zoho Cliq Zoho Cliq is generally seen as easy to use and intuitive by many, especially for those within the Zoho ecosystem R62R116. Its UX is considered good, and it helps employees communicate efficiently . However, some users find it confusing and not intuitive, describing it as a hassle to get working . The UI/UX is called a 'total mess' by one user, making it easy to get lost in menus .
Reliability tieR1R3R6R16
Zoho CRM Zoho CRM has significant reliability issues, with numerous reports of the app crashing frequently R1, being extremely slow to load R1, and not syncing well R6R16. Users experience errors when visiting navigation icons and issues with the dial pad taking minutes to populate R3. The app is also reported to not work with newer iPhone models and to refresh too quickly, losing unsaved data .
Zoho Cliq Zoho Cliq also suffers from severe reliability problems, particularly frequent app crashes, especially after recent updates R63R66R73R81. Users report the app slowing down their phone R63, randomly signing them out and causing missed notifications , and messages sometimes not being delivered . Performance is generally described as slow, especially on low bandwidth . There are also specific issues with CarPlay freezing and the app disappearing from the phone .
Price/Value tieR11R38R41R44
Zoho CRM Zoho CRM is highly praised for its value, with users calling it 'state of the art' and 'enterprise grade but small business priced' R11R44. Many appreciate the extensive features available even in the free version R38 and consider it a great, affordable, and scalable CRM R41.
Zoho Cliq Zoho Cliq is seen as a good value, especially when compared to more expensive alternatives like Slack and Microsoft Teams . It's noted for being free to try for organizations and offering a 'much better' experience than Slack .
Support tieR11R14R19R22
Zoho CRM Zoho CRM receives mixed reviews regarding support. Some users praise the team's knowledge, promptness, and professionalism R14 and feel Zoho cares about its customers R11. However, others report a complete lack of support, describing it as a 'total you are on your own experience' R19 and lamenting that updates are rolled out with no support or training R22. One user reported being overcharged and having critical email settings inadvertently changed, leading to business issues .
Zoho Cliq Zoho Cliq users express frustration with support, stating that feedback is ignored and bugs are not fixed . One user specifically mentioned that despite going through Zoho assist and being assured of fixes in the next update, no changes were made . There are also complaints about being forced to do reviews while using the app and intrusive tutorials every time the app is opened .
Pick Zoho CRM if

Pick Zoho CRM if you need a highly customizable CRM with extensive features and automations, and you primarily use the desktop version, as its mobile app has significant reported issues R11.

Pick Zoho Cliq if

Pick Zoho Cliq if you are already invested in the Zoho ecosystem and need a communication tool that integrates seamlessly with other Zoho apps, and you value a cost-effective alternative to Slack or Teams R62R88.

Evidence note: Both apps show a significant number of recent negative reviews, particularly regarding app stability and performance, which contrasts with their higher lifetime ratings. The free-vs-paid asymmetry is less pronounced as both offer free tiers and in-app purchases, and many complaints come from users relying on the apps for work, suggesting paid usage.

Frequently asked

Is Zoho CRM's mobile app reliable?
No, Zoho CRM's mobile app is frequently reported to be unreliable, with users experiencing crashes, slow loading times, poor syncing, and issues with core functionalities like the dial pad and calendar integration R1R3R6R16.
Does Zoho Cliq integrate well with other Zoho products?
Yes, Zoho Cliq is highly praised for its seamless integration within the broader Zoho ecosystem, allowing users to switch between desktop and mobile chats flawlessly and connect with other Zoho apps like CRM and Books R62R88R116.
Are there any known issues with Zoho Cliq on iOS devices?
Yes, many users report that Zoho Cliq frequently crashes on iOS devices, including iPhones (especially newer models like iPhone 15 Pro Max) and iPads, particularly after recent updates, making the app unusable for some R63R66R73R81.
Is Zoho CRM a good value for small businesses?
Yes, Zoho CRM is considered a great value for small businesses, often described as 'enterprise grade but small business priced' and offering many features, including a robust free version, making it an affordable and scalable option R11R38R41R44.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Zoho CRM 3/5 · US Doesn’t sync to good: It's a CRM but no place to add Leads? What's up with that?
  2. [R9] Zoho CRM 3/5 · US Major flaw: Need to allow the mobile device for clicking to call to use another platform like RingCentral so we can ensure calls are being recorded and tracked
  3. [R11] Zoho CRM 5/5 · US State of The Art CRM: We have used multiple CRM’s for our business including Salesforce, HubSpot, Dynamics 365 Sales and Zoho CRM. Out of all these companies, Zoho seems to actually care about their customers, probably because they aren’t answering to shareholders. We found Zoho easier to setup, more streamlined, and have more features and automations than the competition. The mobile app is very i
  4. [R16] Zoho CRM 1/5 · US Horrible sync: The zoho app seems to have been an afterthought. No reports or analytics whatsoever, maps are awful, layout horrific. Zero customization options that are beneficial. If you need a CRM with an app look elsewhere
  5. [R7] Zoho CRM 1/5 · US Complicated: Difficult to use. Doesn’t use my location to find current accounts.
  6. [R8] Zoho CRM 4/5 · US Font size in App: You need to add a way to increase the Font size in the ZoHo CRM App. The App is very good but the fonts are quite small. Switching from App to App on my iPhone makes it impossible to use the Apple tools for font size because it would make everything else too large. Ironically the font size when typing in this window is perfect!
  7. [R10] Zoho CRM 1/5 · US Update: Not a fan of the new update. It makes it difficult to find account and related account. I hope this gets updated soon.
  8. [R1] Zoho CRM 1/5 · US Crashed and is extremely slow: This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
  9. [R3] Zoho CRM 3/5 · US Director / Owner: Good crm but a few easy fixes would make it GOATED. the one feature I need is to be able to quickly call leads from my phone. I often need to dial numbers manually and it’s nice there’s a dial pad but it only shows up in the app after like five minutes. I constantly have to close and reopen the app or just wait several minutes for the dial pad to populate and become available. Th
  10. [R38] Zoho CRM 5/5 · US Crazy good, how are these features free?: Really, there’s nothing like it especially for the price. Zoho CRM is highly recommended along with their suite of products.
  11. [R41] Zoho CRM 5/5 · US Great affordable scalable Crm: For what you get you can’t beat the price. Very customizable and works with zapier.
  12. [R44] Zoho CRM 5/5 · US Incredible: Zoho has done it again! We have searched the world over and Zoho is the only business operating system you will find that is enterprise grade but small business priced! Thank you Zoho!
  13. [R14] Zoho CRM 5/5 · US President/ Owner: Zoho” With the team they have, the knowledge of each, the promptness of responding, the professionalism in which each one has shown to me , right along with the patience with someone who has been in business over 30yrs both as employee on into the purchase of, staying in the old style of Salesmanship, the older methods of scaling & outdated technology, ( that while worked). Was
  14. [R19] Zoho CRM 1/5 · US No support: Total you are on your own experience. I think AI bots run this thing. Tried canceling. Next to impossible.
  15. [R22] Zoho CRM 1/5 · US Service went down hill quick: I use the serum for work and it worked pretty easily, but then they updated the user interface and now it’s completely confusing. They rolled it out with no support or training.
  16. [R62] Zoho Cliq 5/5 · US The best communication app, especially if you are invested in the Zoho ecosystem.: After being on the Zoho One plan and invested in the entire Zoho ecosystem for almost eight years, we decided at the end of last year to switch to Slack and other applications. Slack is great, but what you lose is the integration, in particular, let's say, with Zoho Click across all the apps that you work with. For
  17. [R88] Zoho Cliq 5/5 · US Works very well with the rest of Zoho suite: Very fast to send/receive compared to other big tech. Works seamlessly across platforms and feature rich.
  18. [R116] Zoho Cliq 5/5 · US So nice!: This app matches exactly to recent chats and chat history in your ZOHO account. Makes it so easy to start a chat on the desktop and switch to mobile flawlessly. So glad to have this! Trillian was a pain to use with ZOHO Chat, now this native app is a breathe of fresh air in comparison.
  19. [R63] Zoho Cliq 3/5 · US Please fix the bugs!: I use all zoho applications for my job and I love being able to use the apps on my phone as well, especially zoho Cliq. However recently I’m noticing it really needs to be fixed. The program slows my phone down entirely when it’s open, it also randomly crashes, and often has trouble keeping up with my pace of typing. Sometimes i press the backspace button and nothing happens.
  20. [R66] Zoho Cliq 3/5 · US Update broke the app: I'm running the absolute newest iOS, and even went as far as deleting that reinstalling this app. All this app does now, is crash when opened. Before the auto update earlier today, it worked fine. This is a useless app. I'm running the newest iPhone as well.
  21. [R73] Zoho Cliq 1/5 · US Crashes when viewing pictures: No matter what device, especially iPads or tablets, while viewing multiple pictures on the app will crash and go to home page.
  22. [R81] Zoho Cliq 1/5 · US App crashes immediately after update: I have been using Cliq for a while on my iPhone 6s (iOS 15.8.3), but after the latest update, the app crashes as soon as I try to open it. I tested it on another device, and the same issue occurred. Please look into this and provide a fix as soon as possible. I rely on this app for work, and it's currently unusable. Thank you!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store