Head-to-head
Agoda vs Hopper
Agoda
60
Winner
Hopper
Hopper
65
Hopper is generally better for flight and hotel price tracking and deals, while Agoda offers competitive pricing primarily for hotels, especially in Asia, but both struggle with customer service and refund issues.
Agoda and Hopper both offer competitive pricing for travel bookings, with Hopper excelling in price prediction and flight deals, and Agoda often being cheaper for hotels, particularly in Asia. However, both apps face significant criticism regarding customer service, refund processes, and issues with booking accuracy and hidden fees.
Head to head
Agoda Agoda users frequently report finding the best rates for hotels, often cheaper than competitors like Booking.com, Expedia, and Trivago, and appreciate features like 'pay later' and free breakfast R8R23R32R39. However, many users also complain about misleading prices, hidden fees, and prices changing during the booking process R13R16R30R31.
Hopper Hopper is highly praised for its ability to find competitive flight and hotel prices, with many users finding deals cheaper than booking directly with airlines . Its price prediction feature is a key highlight, notifying users when to buy tickets for the best rates . However, some users have experienced prices skyrocketing after being advised to 'wait' and complain about hidden resort fees or additional charges not disclosed upfront .
Agoda Agoda is generally considered user-friendly for booking, especially for travel in Asia R5. However, the app is frequently described as glitchy, with issues like mixing up cities/dates, problems changing account emails, phone number verification failures, and back button malfunctions R6R7R8. Some users also find the gamification and promotional pop-ups annoying R7.
Hopper Hopper is praised for being user-friendly and easy to book with . Its price watch feature and notifications are highly valued . However, the app has significant functionality issues, including errors during booking, inability to filter hotel searches effectively, and displaying hotels far from the desired location .
Agoda Agoda's customer service receives overwhelmingly negative feedback, with users reporting long wait times, unhelpful AI chats, and agents who refuse to take responsibility or resolve issues R1R3R7R10. Many users feel abandoned when problems arise, being told to deal with the property directly even when Agoda is at fault R10R15. Some positive experiences with customer service are noted, but they are fewer .
Hopper Hopper's customer service is a major pain point for users, with frequent complaints about unhelpful AI chatbots, long hold times, difficulty reaching human agents, and agents blaming customers or hotels for issues . Users report being charged fees for asking questions and struggling to get refunds, sometimes for weeks .
Agoda Agoda users frequently report issues with booking accuracy and reliability, including hotels not honoring reservations, properties being closed or not as advertised, and incorrect information about included fees R1R3R6R10. There are also reports of bookings being made through third parties like Expedia without the user's knowledge, complicating changes and cancellations R15.
Hopper Hopper users experience significant reliability issues, including bookings not being confirmed by hotels despite app confirmation, incorrect room types being booked, and flights not including advertised services like carry-on bags . Some users have been stranded or faced unexpected charges due to these inaccuracies .
Agoda Agoda users face severe difficulties with refunds and cancellations. Many report that Agoda refuses refunds, blames the hotel, or takes an excessively long time to process refunds, with some users losing significant amounts of money R1R4R10. Even for refundable bookings, users sometimes struggle to get their money back R10R15.
Hopper Hopper users frequently report issues with receiving refunds, with delays of weeks or even months, and customer service often being unhelpful in resolving these issues . While some users have successfully received refunds for flight interruptions , the overall sentiment regarding refunds for other issues is negative.
Pick Agoda if
you are primarily booking hotels, especially in Asia, and prioritize potentially lower upfront prices over robust customer support R8R23R39.
Pick Hopper if
you want to track flight and hotel prices and be notified of the best time to book, and are comfortable with the risk of potential customer service and booking accuracy issues .
Evidence note: Both apps have a high lifetime rating, but recent reviews, particularly negative ones, highlight consistent issues with customer service, refunds, and booking accuracy for both Agoda and Hopper. The free-to-download nature of both apps means that negative reviews are not necessarily skewed by free-tier friction.
Frequently asked
Which app has better prices?
Hopper is often cited for finding excellent deals on flights and hotels, with many users reporting prices cheaper than direct bookings . Agoda is also praised for consistently offering the best rates for hotel bookings, sometimes even cheaper than its sister brands like Priceline and Booking.com R8R23R32R39.
Is customer service good for either app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R8] Agoda Glitchiest Travel Apps: I like Agoda and book around 80% of my hotels through them. I get the best prices and benefits (eg, pay later, free breakfast) through them. They're even cheaper than their sister brands Priceline and Booking, part of the same holding company. However, the Agoda app is horribly glitchy on iOS. The save function mixes up cities and dates if you have more than one trip plan
- [R13] Agoda Pricing trick: The pricing trick is huge, and the shock comes when completing the booking. · translated
- [R16] Agoda Very disappointed!!!: My first day of vacation was completely ruined because of Agoda. We booked a hotel for one night in Miami before our cruise. The hotel charges a resort fee, but Agoda's website clearly showed that the resort fee was included in the total price. I even called an Agoda agent before my trip, and they confirmed that the resort fee was included. However, when we arrived at the h
- [R23] Agoda Best rates: Consistently gives me the best rates for hotel bookings. Definitely would recommend
- [R5] Agoda Tiện lợi và hiệu quả: Tiện lợi, nhanh chóng và hiệu quả 👍
- [R6] Agoda Useful but app needs some work: The app is missing the basic ability to change the email on your account. When I try to verify my phone number, the app says it’s experiencing technical difficulties and basically crashes the page since the back button doesn’t work anymore. Another problem that I’ve experienced is a hotel not requiring a credit card and contacting you separately to get a deposit the
- [R7] Agoda Needless gamification and can’t verify phone number: I hate this app. It is genuinely terrible and there is no customer support. For over a month I have tried to verify my US phone number but every time the app responds with “technical difficulties.” Then there’s all of the gamification popups and relentless email and notification based promotions that I don’t want. Seriously, if it wasn’t for th
- [R1] Agoda Pésima atención: Los hoteles que ponen son estafa llegas al hotel y no te reciben y para pedir un reembolso te piden mil pruebas , correos cuando el error es de ellos , no te resuelven nada la peor aplicación para que hagas una reserva NO LA DESCARGUES
- [R3] Agoda They do zero vetting of terrible hotels/apartments beware: Just wasted a bunch of my time getting an Uber all the way to a place that was not even open then had to sit and wait for a customer service to give me a refund terrible experience
- [R10] Agoda Long time user, never again: Had multiple times now where Agoda takes ZERO responsibility and refuses to refund stays. Recently I booked a hotel where I later realized it had terrible reviews on other platforms, and had been taken off those platforms, but still on Agoda. No one present at check in etc. I tried to cancel the week before going, and Agoda said it’s up to the hotel if I’m allowed a re
- [R4] Agoda refund tidak jelas: saya sudah memesan hotel di bandung 2 kali dan sudah bayar, saat di refund dana saya tidak kembali, tolong perbaiki sistemnya, dan kembalikan dana saya
- [R15] Agoda Strange bookings: I booked a hotel in Europe recently, needed to adjust the dates. Emailed the hotel like the instructions say on the app and the hotel couldn’t change the booking because it was made by the third party site. The strange thing was Expedia booked my hotel according to the Hotel. Not Agoda. When I tried to request a change or cancel with refund, I was only answered with, “the propert
- [R32] Agoda Single Business Traveller: Cheaper than Trivago
- [R39] Agoda Threat app and web: Much cheaper than booking.com, also I can see more details about hotel than in Booking.com. Use Agoda, I saved money like the difference is 200 dongs which is extra money for dinner
- [R30] Agoda Misleading prices: The app is showing prices which then change as you progress too book the hotel. Therefore it is misleading. You should expect to pay higher price than you are shown initially.
- [R31] Agoda Don’t trust the price you see: Disappointing experience. I’ve had issues with multiple bookings, and customer support didn’t resolve them. The advertised discounts often weren’t better than prices on other booking sites, and extra or hidden fees increased the final cost. In some cases, these fees weren’t clearly disclosed until check-in. Overall, it made traveling more stressful than it should hav
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store