Agoda

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R117] 5/5 · US Glitchiest Travel Apps: I like Agoda and book around 80% of my hotels through them. I get the best prices and benefits (eg, pay later, free breakfast) through them. They're even cheaper than their sister brands Priceline and Booking, part of the same holding company. However, the Agoda app is horribly glitchy on iOS. The save function mixes up cities and dates if you have more than one trip plan
2. [R301] 5/5 · GB Single Business Traveller: Cheaper than Trivago
3. [R341] 5/5 · GB Threat app and web: Much cheaper than booking.com, also I can see more details about hotel than in Booking.com. Use Agoda, I saved money like the difference is 200 dongs which is extra money for dinner
4. [R347] 5/5 · GB Me: Very good app compare to booking.com and expedia. Agoda offered a very good and cheap price compare to other sites. I recommend everyone to use this app for booking hotels.
5. [R61] 5/5 · US Tiện lợi và hiệu quả: Tiện lợi, nhanh chóng và hiệu quả 👍
6. [R140] 5/5 · US No hassle app: This is an excellent application if you're traveling to Asia. It’s user-friendly. There’s a refundable option for a hotel reservation, and enough time to cancel. If you made a refundable payment and canceled it, you will receive the credit in a few days with no hassle. Excellent business practice👍👍👍
7. [R163] 5/5 · US Agoda is cool: I like the convenience this app provides when it comes to booking for rooms
8. [R359] 5/5 · GB AGODA - PREMIUM APP!: The Agoda App, is extremely easy to use and provides a host of different features and functionality. The app covers everything from hotels, to restaurant information and other services. This is a highly recommended app, as prices and rewards are very good and beneficial for customers. Also if you have any issues the customer services will always be able to help out and pr
9. [R223] 5/5 · US The Best: I just would like to say that Agoda is the best third party rental app that I’ve experienced yet! They have the best customer service team, ever! Hands down 🫶🏽
10. [R233] 5/5 · US Positive feedback: I’m so thankful to Agoda, because I requested a refund of a double charge payment, and the helped me with it.
11. [R253] 5/5 · GB Nice: customer service response are great
12. [R271] 5/5 · GB Customer service is amazing: About customer service, They are really kind and doing amazing job.
13. [R3] 1/5 · US Needless gamification and can’t verify phone number: I hate this app. It is genuinely terrible and there is no customer support. For over a month I have tried to verify my US phone number but every time the app responds with “technical difficulties.” Then there’s all of the gamification popups and relentless email and notification based promotions that I don’t want. Seriously, if it wasn’t for th
14. [R4] 1/5 · US Long time user, never again: Had multiple times now where Agoda takes ZERO responsibility and refuses to refund stays. Recently I booked a hotel where I later realized it had terrible reviews on other platforms, and had been taken off those platforms, but still on Agoda. No one present at check in etc. I tried to cancel the week before going, and Agoda said it’s up to the hotel if I’m allowed a re
15. [R7] 1/5 · US Scammed: Lost 400.00 because they blame the hotel and the hotel blamed them stated no manager was available and policy says they can’t make Changes which is complete bs
16. [R12] 1/5 · US Don’t bother ever trying to contest a purchase: Agents take forever to reply. Fine print bs means that they will take your money with no according recompense. Do not use.
17. [R1] 1/5 · US Pésima atención: Los hoteles que ponen son estafa llegas al hotel y no te reciben y para pedir un reembolso te piden mil pruebas , correos cuando el error es de ellos , no te resuelven nada la peor aplicación para que hagas una reserva NO LA DESCARGUES
18. [R2] 1/5 · US refund tidak jelas: saya sudah memesan hotel di bandung 2 kali dan sudah bayar, saat di refund dana saya tidak kembali, tolong perbaiki sistemnya, dan kembalikan dana saya
19. [R5] 1/5 · US Pricing trick: The pricing trick is huge, and the shock comes when completing the reservation. · translated
20. [R6] 1/5 · US Very disappointed!!!: My first day of vacation was completely ruined because of Agoda. We booked a hotel for one night in Miami before our cruise. The hotel charges a resort fee, but Agoda's website clearly showed that the resort fee was included in the total price. I even called an Agoda agent before my trip, and they confirmed that the resort fee was included. However, when we arrived at the h
21. [R11] 1/5 · US Don’t trust the price you see: Disappointing experience. I’ve had issues with multiple bookings, and customer support didn’t resolve them. The advertised discounts often weren’t better than prices on other booking sites, and extra or hidden fees increased the final cost. In some cases, these fees weren’t clearly disclosed until check-in. Overall, it made traveling more stressful than it should hav
22. [R375] 3/5 · GB Misleading prices: The app is showing prices which then change as you progress too book the hotel. Therefore it is misleading. You should expect to pay higher price than you are shown initially.
23. [R9] 1/5 · US Terrible platform. Scam platform. For different room types at the same hotel, four times in a row, it showed a room available before clicking, but after clicking and filling out information, halfway through it said it was already booked. Once is understandable, but four times in a row. · translated
24. [R10] 1/5 · US Changed the date of my stay after I paid: Unbelievable changed the date of my stay after I paid what a scam
25. [R18] 1/5 · US Broken: This app is Broken! Can’t book online! WTF!
26. [R22] 1/5 · US Doesn’t work with VPN.: The app almost ALWAYS chokes when I have a VPN engaged. Thus, I refuse to use it because I won’t sacrifice my privacy. Agoda, international travelers NEED VPNs. It’s not negotiable. I’m not connecting to hotel wi-fi without VPN. Fix this or get ready to lose customers. Edit: Agoda’s “developer response” is classic. They completely ignore what I wrote and replied with only
27. [R71] 3/5 · US Useful but app needs some work: The app is missing the basic ability to change the email on your account. When I try to verify my phone number, the app says it’s experiencing technical difficulties and basically crashes the page since the back button doesn’t work anymore. Another problem that I’ve experienced is a hotel not requiring a credit card and contacting you separately to get a deposit the
28. [R13] 2/5 · US No discount allowed: I’m not happy. The app offered a 12% first booking discount. But I was never provided a code or opportunity to apply a code. Their customer service is an AI chat that does not allow more than 1 question or to refer a complaint to a person.
29. [R26] 1/5 · US Cheated me out of a discount, only AI customer service: I saw an ad for a hotel, and Agoda was one of the booking agents available. I registered on their site and was offered a 7% discount on the first booking. So I made my first booking and paid for it and no 7% discount was included in the price details which I was not able to see until after the booking was complete. I reached out to the custom
30. [R237] 3/5 · US Discount not applied: I was making a reservation for a Hotel and I got an ad, which said that if I downloaded the application they would discount me 10% on my first reservation. I downloaded the app, made the reservation and they never gave me the 10% discount.
31. [R466] 3/5 · GB Can’t Use Coupons: There’s no option to use the coupons at the payment screen. Prices seem to be cheaper than other apps.
32. [R19] 1/5 · US No option to change after booking: Once you booked via this app. You will not be able to make any change request (e.g., change from double bed to 2 twins). The agents always blame it on the hotels.
33. [R37] 1/5 · US Terrible app terrible service: Just do not use the app. They will not be flexible with bookings nor cancellations. Find the hotels/flights that are convenient for you then use their respective websites to get better rates and more flexibility. Trust me, you will be thankful.
34. [R134] 3/5 · US Strange bookings: I booked a hotel in Europe recently, needed to adjust the dates. Emailed the hotel like the instructions say on the app and the hotel couldn’t change the booking because it was made by the third party site. The strange thing was Expedia booked my hotel according to the Hotel. Not Agoda. When I tried to request a change or cancel with refund, I was only answered with, “the propert
35. [R21] 1/5 · US Bank confirmed payment, Agoda claimed unpaid: I booked flights through Agoda and paid by QR code. My bank confirmed the payment was processed and deducted from my account, but Agoda claimed payment was not made. I provided booking IDs, QR payment proof, bank debit screenshots, and support/chat records. I spent more than 5 hours trying to resolve this through Agoda’s automated systems, LINE support
36. [R36] 1/5 · US Missed My Flight Because Agoda Failed to Notify Me: I had a terrible experience with Agoda. I booked a Vietnam Airlines flight from Taipei, Taiwan to Vietnam for May 30. The airline changed the flight date to May 29, but Agoda never notified me about this important change. The app still showed my flight as May 30, so I trusted the information in the app. Because of Agoda’s failure to update and
37. [R148] 3/5 · US Frustrating: When I try to fly out of Ontario CA - it gives me results for 5 different airports in the Los Angeles area. I don’t want to scroll through hundreds of flights, when I only want to fly out of a specific airport. The app won’t let me narrow it down. Frustrating.
38. [R34] 1/5 · US Terrible customer service and completely unreliable reservations.: I arrived at the hotel only to discover that they had no record of my paid and confirmed Agoda booking. I contacted Agoda support immediately, but after waiting for hours and being transferred between multiple agents, nobody could provide a solution. Instead of helping a customer who was standing at the reception late at night wit
39. [R14] 1/5 · US I wouldn’t give even 1 stat.: Customer support is very bad. Holding you for hours, not helping at all. Saying go solve with property. You cant trust this app if you want to book something through them. Because they burned my 200€ for my hotel in Vienna. And they keep sending me automatic messages to avoid solving it.
40. [R97] 3/5 · US GOD FORBID YOU NEED CUSTOMER SERVICE!!: Generally it’s a great app with good prices…but if something goes wrong, forget about receiving any assistance. You will get stuck in chat limbo forever. I’ve been trying to get an urgent answer for a day now. They just keep telling me “they’re working on it”. I think they really just want me to give up and go away. Use Agoda at your own risk.
41. [R8] 1/5 · US No refund and there were roaches in the bed. I have video.: I didn’t stay at the hotel because I pulled back the sheets and there were a bunch of roaches in the BED! So I immediately went to the front desk and they gave me the deposit back to me (100$), but told me that I would have to contact Agoda for a refund on my room. Agoda said that they couldn’t refund the money until they spoke to the hot