Agoda vs Expedia

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] Agoda 5/5 · US Glitchiest Travel Apps: I like Agoda and book around 80% of my hotels through them. I get the best prices and benefits (eg, pay later, free breakfast) through them. They're even cheaper than their sister brands Priceline and Booking, part of the same holding company. However, the Agoda app is horribly glitchy on iOS. The save function mixes up cities and dates if you have more than one trip plan
2. [R30] Agoda 3/5 · GB Misleading prices: The app is showing prices which then change as you progress too book the hotel. Therefore it is misleading. You should expect to pay higher price than you are shown initially.
3. [R64] Expedia 1/5 · US Super laggy: Impossible to use on iPhone 13. Super laggy. It appears that it’s all JavaScript now and it freezes for up to 10 seconds. Whole app is super bloated
4. [R108] Expedia 3/5 · GB LAG!: The app is easy to use and great but wow the lag is insane. It freezes constantly and I have quit and start again multiple times during my search. Please fix :(
5. [R6] Agoda 3/5 · US Useful but app needs some work: The app is missing the basic ability to change the email on your account. When I try to verify my phone number, the app says it’s experiencing technical difficulties and basically crashes the page since the back button doesn’t work anymore. Another problem that I’ve experienced is a hotel not requiring a credit card and contacting you separately to get a deposit the
6. [R1] Agoda 1/5 · US Pésima atención: Los hoteles que ponen son estafa llegas al hotel y no te reciben y para pedir un reembolso te piden mil pruebas , correos cuando el error es de ellos , no te resuelven nada la peor aplicación para que hagas una reserva NO LA DESCARGUES
7. [R10] Agoda 1/5 · US Long time user, never again: Had multiple times now where Agoda takes ZERO responsibility and refuses to refund stays. Recently I booked a hotel where I later realized it had terrible reviews on other platforms, and had been taken off those platforms, but still on Agoda. No one present at check in etc. I tried to cancel the week before going, and Agoda said it’s up to the hotel if I’m allowed a re
8. [R12] Agoda 3/5 · US GOD FORBID YOU NEED CUSTOMER SERVICE!!: Generally it’s a great app with good prices…but if something goes wrong, forget about receiving any assistance. You will get stuck in chat limbo forever. I’ve been trying to get an urgent answer for a day now. They just keep telling me “they’re working on it”. I think they really just want me to give up and go away. Use Agoda at your own risk.
9. [R70] Expedia 1/5 · US Expedia does not care about their customers.: Booked Coco Unlimited Tulum through Expedia for May 20, 28. Had to leave on May 22nd because the beach was covered in seaweed so bad my pregnant wife got sick and I had to rush her to the hospital. This was a real emergency, not some minor complaint. I contacted Expedia before checkout and again after, asking for a refund on the nights we couldn't use.
10. [R23] Agoda 5/5 · GB Best rates: Consistently gives me the best rates for hotel bookings. Definitely would recommend
11. [R81] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
12. [R85] Expedia 1/5 · US deceptive pricing: The flight hotel package option is showing a lower price and jumped up significantly higher without any explanation of additional fees at the last step. I took screenshots and shared to the help chat and ironically they only received the one showing the price jump. I repeated the request for over an hour even changing the flight times and it continues to show the price of $441 t
13. [R40] Agoda 1/5 · US En pocas palabras ESTAFADORES: “Mi experiencia con Agoda fue absolutamente decepcionante. La aplicación presentó problemas con mi reserva y cuando intenté obtener ayuda, el servicio al cliente fue inexistente. Pasé horas tratando de comunicarme con un representante, recibiendo respuestas automáticas y soluciones que no resolvieron nada. La falta de interés por ayudar al cliente fue frustrante y po
14. [R68] Expedia 5/5 · US Service and Savings: I’m an Entertainer and when I travel(which is often) I can always find the best deals and reliable customer support on Expedia!
15. [R94] Expedia 1/5 · US Poor customer service: I am extremely disappointed with the support I received from Expedia. What turned out to be a simple issue could likely have been resolved with a single phone call to Saudia, yet I spent an entire day trying to get assistance from your support team. Unfortunately, this is not the first time I’ve experienced this. I had a very similar situation a couple of years ago, and I u