Head-to-head
Agoda vs Priceline
Agoda
60
Winner
Priceline
Priceline
75
Priceline generally offers a more reliable booking experience with better customer support, while Agoda, despite often having competitive prices, struggles with app glitches and significant customer service issues when problems arise.
Agoda and Priceline both offer travel booking services, but user reviews highlight a significant difference in reliability and customer support. Priceline users generally report a smoother booking process and helpful agents, while Agoda users frequently encounter issues with bookings, refunds, and unresponsive customer service.
Head to head
Agoda Agoda users frequently report issues with bookings, including hotels not receiving reservations, properties being closed or misrepresented, and unexpected cancellations. Many also mention hidden fees or price discrepancies at the final booking stage or check-in.
Priceline Priceline users also report some issues with booking accuracy, such as hotels being burned down or reservations not being found upon arrival. There are also complaints about misleading descriptions and unexpected charges for rental cars.
Agoda Agoda's customer service is a major point of frustration, with users describing it as 'pésima atención,' 'non-existent,' and 'woeful.' Many report getting stuck in 'chat limbo,' receiving automatic messages, or being told to resolve issues directly with the property, even for Agoda's errors. Refund processes are often unclear, delayed, or denied, leading to users losing money.
Priceline Priceline also faces criticism for its customer service, with users reporting agents canceling reservations without authorization, difficulty getting refunds for canceled bookings (e.g., seat charges), and unhelpful or rude representatives. Some users describe it as a 'total nightmare' when problems arise, with slow responses and agents lying about cancellations.
Agoda Agoda's app is described as 'horribly glitchy' on iOS, with issues like mixing up cities and dates, crashing pages, and an inability to change account email or verify phone numbers. Users also complain about 'needless gamification' and excessive promotional notifications.
Priceline Priceline's app is generally praised for being 'intuitive,' 'easy to use,' and 'seamless,' especially for frequent travelers who appreciate saved information and quick booking. However, some users find it 'confusing' or 'difficult to use' for changes, and there are reports of bugs causing double charges.
Agoda Agoda is frequently cited for offering 'best prices' and being 'cheaper than Booking.com, Expedia, and Trivago,' with users appreciating benefits like 'pay later' and 'free breakfast.' Some users also like the cashback feature.
Priceline Priceline is known for 'great deals' and 'economical' options, with many users finding the 'best rates' for hotels and rental cars. However, some VVIP members feel prices are 'still higher than usual' or only 'a couple bucks lower' than direct hotel bookings, and express deals can be disappointing.
Pick Agoda if
You are primarily looking for the absolute lowest price on hotel bookings, especially in Asia, and are willing to risk potential app glitches or significant customer service challenges if a problem arises R8R23R39.
Pick Priceline if
You prioritize a generally smoother booking experience with a more reliable app and more responsive customer support, even if it means prices might not always be the absolute lowest .
Evidence note: Both apps have a high lifetime rating, but recent reviews for Agoda show a significant number of 1-star ratings, heavily skewing negative due to customer service and booking reliability issues. Priceline also has negative reviews, but the volume and severity of customer service complaints appear higher for Agoda.
Frequently asked
Which app has better prices?
Which app has better customer service?
Are there issues with booking accuracy on these apps?
Yes, both apps have reported issues with booking accuracy. Agoda users have experienced hotels not receiving reservations, properties being closed, or hidden fees R1R3R16. Priceline users have also encountered situations where booked hotels were non-operational or reservations were not found upon arrival R61.
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Agoda Pésima atención: Los hoteles que ponen son estafa llegas al hotel y no te reciben y para pedir un reembolso te piden mil pruebas , correos cuando el error es de ellos , no te resuelven nada la peor aplicación para que hagas una reserva NO LA DESCARGUES
- [R3] Agoda They do zero vetting of terrible hotels/apartments beware: Just wasted a bunch of my time getting an Uber all the way to a place that was not even open then had to sit and wait for a customer service to give me a refund terrible experience
- [R4] Agoda refund tidak jelas: saya sudah memesan hotel di bandung 2 kali dan sudah bayar, saat di refund dana saya tidak kembali, tolong perbaiki sistemnya, dan kembalikan dana saya
- [R10] Agoda Long time user, never again: Had multiple times now where Agoda takes ZERO responsibility and refuses to refund stays. Recently I booked a hotel where I later realized it had terrible reviews on other platforms, and had been taken off those platforms, but still on Agoda. No one present at check in etc. I tried to cancel the week before going, and Agoda said it’s up to the hotel if I’m allowed a re
- [R7] Agoda Needless gamification and can’t verify phone number: I hate this app. It is genuinely terrible and there is no customer support. For over a month I have tried to verify my US phone number but every time the app responds with “technical difficulties.” Then there’s all of the gamification popups and relentless email and notification based promotions that I don’t want. Seriously, if it wasn’t for th
- [R5] Agoda Tiện lợi và hiệu quả: Tiện lợi, nhanh chóng và hiệu quả 👍
- [R6] Agoda Useful but app needs some work: The app is missing the basic ability to change the email on your account. When I try to verify my phone number, the app says it’s experiencing technical difficulties and basically crashes the page since the back button doesn’t work anymore. Another problem that I’ve experienced is a hotel not requiring a credit card and contacting you separately to get a deposit the
- [R8] Agoda Glitchiest Travel Apps: I like Agoda and book around 80% of my hotels through them. I get the best prices and benefits (eg, pay later, free breakfast) through them. They're even cheaper than their sister brands Priceline and Booking, part of the same holding company. However, the Agoda app is horribly glitchy on iOS. The save function mixes up cities and dates if you have more than one trip plan
- [R13] Agoda Pricing trick: The pricing trick is huge, and the shock comes when completing the booking. · translated
- [R23] Agoda Best rates: Consistently gives me the best rates for hotel bookings. Definitely would recommend
- [R30] Agoda Misleading prices: The app is showing prices which then change as you progress too book the hotel. Therefore it is misleading. You should expect to pay higher price than you are shown initially.
- [R39] Agoda Threat app and web: Much cheaper than booking.com, also I can see more details about hotel than in Booking.com. Use Agoda, I saved money like the difference is 200 dongs which is extra money for dinner
- [R45] Agoda Me: Very good app compare to booking.com and expedia. Agoda offered a very good and cheap price compare to other sites. I recommend everyone to use this app for booking hotels.
- [R12] Agoda GOD FORBID YOU NEED CUSTOMER SERVICE!!: Generally it’s a great app with good prices…but if something goes wrong, forget about receiving any assistance. You will get stuck in chat limbo forever. I’ve been trying to get an urgent answer for a day now. They just keep telling me “they’re working on it”. I think they really just want me to give up and go away. Use Agoda at your own risk.
- [R38] Agoda I wouldn’t give even 1 stat.: Customer support is very bad. Holding you for hours, not helping at all. Saying go solve with property. You cant trust this app if you want to book something through them. Because they burned my 200€ for my hotel in Vienna. And they keep sending me automatic messages to avoid solving it.
- [R40] Agoda En pocas palabras ESTAFADORES: “Mi experiencia con Agoda fue absolutamente decepcionante. La aplicación presentó problemas con mi reserva y cuando intenté obtener ayuda, el servicio al cliente fue inexistente. Pasé horas tratando de comunicarme con un representante, recibiendo respuestas automáticas y soluciones que no resolvieron nada. La falta de interés por ayudar al cliente fue frustrante y po
- [R16] Agoda Very disappointed!!!: My first day of vacation was completely ruined because of Agoda. We booked a hotel for one night in Miami before our cruise. The hotel charges a resort fee, but Agoda's website clearly showed that the resort fee was included in the total price. I even called an Agoda agent before my trip, and they confirmed that the resort fee was included. However, when we arrived at the h
- [R61] Priceline Worst app ever: I booked a hotel with them only to be pointed to a building that has been burned down and not operational. They also charged me a no show fee.... i will never use this app again.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store