Agoda vs Hotels.com

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] Agoda 1/5 · US Pésima atención: Los hoteles que ponen son estafa llegas al hotel y no te reciben y para pedir un reembolso te piden mil pruebas , correos cuando el error es de ellos , no te resuelven nada la peor aplicación para que hagas una reserva NO LA DESCARGUES
2. [R3] Agoda 3/5 · US They do zero vetting of terrible hotels/apartments beware: Just wasted a bunch of my time getting an Uber all the way to a place that was not even open then had to sit and wait for a customer service to give me a refund terrible experience
3. [R10] Agoda 1/5 · US Long time user, never again: Had multiple times now where Agoda takes ZERO responsibility and refuses to refund stays. Recently I booked a hotel where I later realized it had terrible reviews on other platforms, and had been taken off those platforms, but still on Agoda. No one present at check in etc. I tried to cancel the week before going, and Agoda said it’s up to the hotel if I’m allowed a re
4. [R13] Agoda 1/5 · US Pricing trick: The pricing trick is huge, and the shock comes when completing the booking. · translated
5. [R4] Agoda 1/5 · US refund tidak jelas: saya sudah memesan hotel di bandung 2 kali dan sudah bayar, saat di refund dana saya tidak kembali, tolong perbaiki sistemnya, dan kembalikan dana saya
6. [R7] Agoda 1/5 · US Needless gamification and can’t verify phone number: I hate this app. It is genuinely terrible and there is no customer support. For over a month I have tried to verify my US phone number but every time the app responds with “technical difficulties.” Then there’s all of the gamification popups and relentless email and notification based promotions that I don’t want. Seriously, if it wasn’t for th
7. [R6] Agoda 3/5 · US Useful but app needs some work: The app is missing the basic ability to change the email on your account. When I try to verify my phone number, the app says it’s experiencing technical difficulties and basically crashes the page since the back button doesn’t work anymore. Another problem that I’ve experienced is a hotel not requiring a credit card and contacting you separately to get a deposit the
8. [R8] Agoda 5/5 · US Glitchiest Travel Apps: I like Agoda and book around 80% of my hotels through them. I get the best prices and benefits (eg, pay later, free breakfast) through them. They're even cheaper than their sister brands Priceline and Booking, part of the same holding company. However, the Agoda app is horribly glitchy on iOS. The save function mixes up cities and dates if you have more than one trip plan
9. [R63] Hotels.com 3/5 · US Slow App: I have been using this app for several years now with no issues up until recently, I have an iPhone 17 Pro Max and have all iOS updates and the app’s updates. It has been running slow for a month or so and I have already deleted the app and installed it again.
10. [R16] Agoda 1/5 · US Very disappointed!!!: My first day of vacation was completely ruined because of Agoda. We booked a hotel for one night in Miami before our cruise. The hotel charges a resort fee, but Agoda's website clearly showed that the resort fee was included in the total price. I even called an Agoda agent before my trip, and they confirmed that the resort fee was included. However, when we arrived at the h
11. [R23] Agoda 5/5 · GB Best rates: Consistently gives me the best rates for hotel bookings. Definitely would recommend
12. [R12] Agoda 3/5 · US GOD FORBID YOU NEED CUSTOMER SERVICE!!: Generally it’s a great app with good prices…but if something goes wrong, forget about receiving any assistance. You will get stuck in chat limbo forever. I’ve been trying to get an urgent answer for a day now. They just keep telling me “they’re working on it”. I think they really just want me to give up and go away. Use Agoda at your own risk.
13. [R38] Agoda 1/5 · US I wouldn’t give even 1 stat.: Customer support is very bad. Holding you for hours, not helping at all. Saying go solve with property. You cant trust this app if you want to book something through them. Because they burned my 200€ for my hotel in Vienna. And they keep sending me automatic messages to avoid solving it.
14. [R40] Agoda 1/5 · US En pocas palabras ESTAFADORES: “Mi experiencia con Agoda fue absolutamente decepcionante. La aplicación presentó problemas con mi reserva y cuando intenté obtener ayuda, el servicio al cliente fue inexistente. Pasé horas tratando de comunicarme con un representante, recibiendo respuestas automáticas y soluciones que no resolvieron nada. La falta de interés por ayudar al cliente fue frustrante y po
15. [R30] Agoda 3/5 · GB Misleading prices: The app is showing prices which then change as you progress too book the hotel. Therefore it is misleading. You should expect to pay higher price than you are shown initially.
16. [R31] Agoda 1/5 · US Don’t trust the price you see: Disappointing experience. I’ve had issues with multiple bookings, and customer support didn’t resolve them. The advertised discounts often weren’t better than prices on other booking sites, and extra or hidden fees increased the final cost. In some cases, these fees weren’t clearly disclosed until check-in. Overall, it made traveling more stressful than it should hav
17. [R22] Agoda 1/5 · US No refund and there were roaches in the bed. I have video.: I didn’t stay at the hotel because I pulled back the sheets and there were a bunch of roaches in the BED! So I immediately went to the front desk and they gave me the deposit back to me (100$), but told me that I would have to contact Agoda for a refund on my room. Agoda said that they couldn’t refund the money until they spoke to the hot