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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Ameriprise Financial vs Chase Mobile®

Ameriprise Financial 4.9★ · Free to download 60
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 75

Chase Mobile® is the stronger choice for general banking needs due to its broader functionality and higher user satisfaction with core banking features, while Ameriprise Financial is better suited for those who prioritize a dedicated financial advisor relationship over app features.

Full reviews: Ameriprise Financial · Chase Mobile®

Chase Mobile® offers a comprehensive banking experience with generally positive feedback on ease of use and transaction management, despite some recent issues with app updates and credit card features. Ameriprise Financial, while praised for its financial advisors, struggles with app functionality, login security, and limited features compared to its website.

Head to head

Features & Functionality edge: Chase Mobile®R3R6R9R13
Ameriprise Financial Ameriprise users report significant limitations and missing features in the app, such as difficulty accessing shareholder documents, inability to withdraw money directly to a bank account, and poor mortgage management R3R6R13. Some users also find it hard to make deposits or view detailed investment performance R9. While the OmniView feature is appreciated, the app's integration of credit card information is described as an afterthought with limited transaction history .
Chase Mobile® Chase Mobile® generally offers a wide range of features, with users appreciating its ease of use for managing finances, viewing transactions, and setting up payments . However, some users report issues with adding new cards, managing car loans, and a lack of search options for transactions R70. There are also complaints about the clunky Ultimate Rewards redemption process and the absence of a live chat service .
Ease of Use & User Experience edge: Chase Mobile®R1R2R21R24
Ameriprise Financial Many Ameriprise users find the app difficult to use, citing disorganized information, poor graphical presentation, and a vastly inferior experience compared to the website R1. Specific frustrations include the app's landscape-only orientation on iPad, issues with Face ID after updates, and the inability to use the app on multiple devices simultaneously R2R21R24. Some users also describe the app as 'very user unfriendly' and requiring too many clicks for basic information .
Chase Mobile® Chase Mobile® is frequently praised for being easy to use and navigate, with clear prompts and simple access to information . Users appreciate the ability to find transactions quickly and manage accounts efficiently . However, some users have reported issues with the app's font size changing with updates, and a frustrating experience with Face ID requiring frequent re-setup on multiple devices .
Reliability & Performance tieR1R4R6R7
Ameriprise Financial Ameriprise Financial's app suffers from significant reliability issues, particularly with its two-factor authentication (2FA) implementation. Users report frequent problems with text message codes not being sent, the app not remembering trusted devices, and a lack of autofill support for authenticator codes R4R6R7R12. The app is also criticized for login troubles, losing attached accounts after upgrades, and being slow to update R1. Some users even report the app jamming up their iPad .
Chase Mobile® Chase Mobile® generally has a good reputation for reliability, with many users stating they have used it for years without problems and feel safe . However, recent updates have led to severe reliability issues for some, including the app no longer being supported on older iOS versions, preventing access to accounts R73R86R96R100. Other reported issues include payment processing delays, clunky Ultimate Rewards redemption with timeouts, and a bug causing the app to go dark on iPhone 15 .
Price & Value edge: Ameriprise FinancialR5R11R23R26
Ameriprise Financial Ameriprise Financial is free to download, but user reviews primarily focus on the value of their financial advisors rather than the app itself. Many users express satisfaction with their advisors' guidance and support, which is a core part of the Ameriprise offering R5R11R23R26. The app's value is often seen as supplementary to this advisor relationship.
Chase Mobile® Chase Mobile® is free to download, but some users complain about high annual fees for certain credit cards and service fees for checking accounts R100. There are also grievances about overdraft charges and the inability to stop payments or get refunds for these fees . Some users feel the benefits offered are not good enough .
Customer Support edge: Ameriprise FinancialR5R11R17R23
Ameriprise Financial Ameriprise users consistently praise the customer service and support provided by their financial advisors. Many reviews highlight the professionalism, helpfulness, and responsiveness of individual advisors and staff R5R11R17R23. This strong advisor relationship appears to be a major draw for Ameriprise clients.
Chase Mobile® Chase Mobile® users generally report positive experiences with customer service, noting friendly, qualified, and professional staff in branches and ease of getting ahold of real people to solve issues . However, there are complaints about the lack of a live chat service with human agents and issues with AI/bot responses not being helpful . Some users also express frustration with being mistreated or having accounts closed without proper listening .
Pick Ameriprise Financial if

you prioritize a strong, personalized relationship with a financial advisor and view the app as a secondary tool for managing investments R5R11R26.

Pick Chase Mobile® if

you need a comprehensive banking app for everyday transactions, credit card management, and general financial oversight, and value a generally easy-to-use interface .

Evidence note: Ameriprise Financial has significantly fewer reviews than Chase Mobile®, leading to a smaller pool of data for comparison. Many positive Ameriprise reviews focus on the quality of their financial advisors rather than the app itself, which can skew the overall rating given the app's reported technical issues.

Frequently asked

Does Ameriprise Financial's app support multiple devices?
No, Ameriprise Financial's app only allows one device to be specified as primary at a time, preventing use on other devices like an iPhone if an iPad is set as primary R2.
Can I pay my mortgage through the Ameriprise Financial app?
Users report significant difficulty accessing mortgage documents, paying mortgages, or performing any mortgage-related tasks through the Ameriprise Financial app, despite being directed to it R13.
Are there issues with two-factor authentication (2FA) in the Ameriprise Financial app?
Yes, many users report issues with Ameriprise Financial's 2FA, including text message codes not being sent, the app not remembering trusted devices, and a lack of support for authenticator autofill or pasting codes R4R6R7R12.
Does Chase Mobile® support older phone models?
Recent updates to the Chase Mobile® app have caused it to no longer be supported on older iOS versions, forcing some users to buy new phones to access their accounts R73R86R96R100.
Can I search for transactions by payee in the Chase Mobile® app?
According to user reviews, the Chase Mobile® app does not allow searching by payee, which frustrates users who have to manually scroll through transactions R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Ameriprise Financial 3/5 · US Shareholder Documents link gone: I can no longer access shareholder documents in either newest Android or iOS versions of the app.
  2. [R6] Ameriprise Financial 3/5 · US Some Limitations: The app requires MFA but frequently the text message with the code doesn’t get sent. You can’t withdraw money direct to a bank account as you can with E*Trade or other financial apps. You have to call your advisor. These two limitations make the app less user friendly.
  3. [R9] Ameriprise Financial 3/5 · US How to make deposits: Don’t know how to make deposits through app yet. I don’t see where I can do this plainly listed in the app. Any icon or anything?
  4. [R13] Ameriprise Financial 1/5 · US Mortgage Access: Literally the worst app ever there’s no clear way to access your mortgage documents, pay your mortgage or do anything related to your mortgage, even though it directs you to this app. As a developer myself this app is just trash for anything mortgage related.
  5. [R1] Ameriprise Financial 1/5 · US Vastly inferior to the website: Has trouble with my login (says I’m trying to change my user name) and once I’ve wrestled my way in, the information is disorganized and very poorly presented graphically. Used it once, deleted it. It added nothing the website didn’t do better.
  6. [R2] Ameriprise Financial 4/5 · US Only One Device at a Time: I like the app very much now. But if you specify your iPad as primary device you can't use it on your iPhone. This is stupid. Only financial app I have that does this. Fix.
  7. [R21] Ameriprise Financial 3/5 · US Good…could be better: This App is pretty darn good. Works pretty much just like a normal web interface. My only pet peeve is the orientation of the App. On an iPad it HAS to be landscape mode. I never use my iPad that way and find it cumbersome and inconvenient. I wish the developers would add the option for portrait mode. Then I would give it 5 Stars.
  8. [R24] Ameriprise Financial 3/5 · US App no longer works with face recognition: This app was working but with the latest update my face recognition feature no longer works. When I do get the option back it just gets deleted. I can’t even login with my userid and password. Please fix this issue.
  9. [R4] Ameriprise Financial 1/5 · US Trash 2FA implementation: Doesn’t remember trusted devices, doesn’t support authenticator autofill for iOS passwords app, doesn’t allow pasting authenticator codes, and doesn’t support Plaid integration. Cannot opt out of 2FA. Garbage.
  10. [R7] Ameriprise Financial 2/5 · US 2-Factor Authentication: I don’t want to use this app primarily because of the log in process. I have 2-factor authentication activated and for years I have been waiting for the ability to automatically insert the verification code from the iPhone Passwords app. For some reason, the developers make us have to open the Passwords app, search for the Ameriprise login info, copy the verification code,
  11. [R5] Ameriprise Financial 4/5 · US Great service: Tanveer has been a professional financial advisor.
  12. [R11] Ameriprise Financial 5/5 · US Mr. Pallazo: Neil Pallazo has done a great job handling my affairs at a difficult time for us. Much appreciated!
  13. [R23] Ameriprise Financial 5/5 · US Top-Notch Business: We have been with Ameriprise for several years now. I find the employeees to be professional, efficient and personable. I always get my questions answered in a timely manner. Joe Enders has been terrific at guiding us through this new financial endeavor. A++
  14. [R26] Ameriprise Financial 5/5 · US Lee Morris: We couldn’t be more happy with Lee & the staff. Having someone like Lee that we have total trust is very hard to find. Every question we have had has been answered. Lee & others get back to us right away. Getting Lee to handle our finances is one of the best decisions I have ever made.
  15. [R17] Ameriprise Financial 5/5 · US Very Helpful: I had a very helpful and patient helper today! Thank you for providing great guidance.
  16. [R12] Ameriprise Financial 3/5 · US App 2FA Needs tags: The 2FA is lacking the metadata for my password app (Dashlane) to recognize the field should be filled in by the 2FA value. The keyboard is also set such that it won’t allow the password manager app to show so now I have to manually go out and enter the 2FA
  17. [R73] Chase Mobile® 1/5 · US My device not supported?: Wow, how tf am I supposed to make payments.. app was my second factor. I can’t get latest apple os because of ai nonsense and web app not loading either. I want to pay cc but can’t - please help. There can’t be any good reason to drop support for my device. All you’ve done in the last 5 years in this app is cram more ads in.
  18. [R86] Chase Mobile® 1/5 · US Unfair: Not fair to change the app to 17.4! After many years of being a client I can't use it. Time to go...
  19. [R96] Chase Mobile® 1/5 · US Have to buy a new phone to continue using your app: Always had chase as my bank. Its a shame i can no longer use a simple banking app on my phone due to advanced ios requirements. I wish you allowed functionality for your customers who aren’t constantly buying the newest phone and might be perfectly happy with the old one that still works. Im not sure what advanced features the app has that requir
  20. [R100] Chase Mobile® 1/5 · US App: Loved the app but now since the latest update I have to buy a whole new phone just to check my account, not to mention when I first opened an account I was told if I go direct deposit with my check then I won’t have a service fee LOL what a load of garbage I get charged $25 a month just because they can
  21. [R70] Chase Mobile® 2/5 · US Search options: I’ve never been so frustrated with an app in my life! You would think a bank would allow you to search by payee. Such a basic thing. I called support and they couldn’t do it either. It’s crazy to have to look through every transaction to find what you want. Get with the times!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store