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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

RxLocal vs iPlum

RxLocal 4.7★ · Free to download 65
Winner RxLocal
iPlum 4.3★ · Free + IAP 40

RxLocal is the better choice for managing pharmacy prescriptions due to its ease of use for refills and communication, despite its significant technical issues, while iPlum struggles with consistent reliability and customer support for business communication.

Full reviews: RxLocal · iPlum

RxLocal offers convenient prescription refills and pharmacy communication, but users frequently report app loading issues and notification failures. iPlum provides a second business line with features like voicemail and texting, but is plagued by unreliable service, poor call quality, and a lack of responsive customer support.

Head to head

Features tieR4R6R10R12
RxLocal RxLocal users appreciate the ability to message the pharmacy, refill medications, and schedule pickups or deliveries through the app R4. However, many users report missing features such as the ability to see refill status at a glance, receive notifications for ready prescriptions, or remove old medications from their list R4R6R10R12. Some also desire auto-refill and mail delivery options .
iPlum iPlum provides a second line for business, offering features like voicemail with transcription, texting, and the ability to port existing numbers . However, users frequently encounter issues with texting, especially related to TCR registration requirements for EINs, which blocks sole proprietors R72R113. Some users also report problems with caller ID not displaying correctly .
Ease of Use tieR2R3R4R5
RxLocal Many RxLocal users find the app simple and easy for refilling medications R2R5. However, a significant number of users describe the interface as clunky, not user-friendly, and needing more specific directions R3R4. Issues include difficulty switching between pharmacies, messages not displaying correctly, and a cluttered prescription view R3.
iPlum iPlum's interface is described as clean, easy to use, and straightforward by some . Conversely, many users find the app not user-friendly, dated, and lacking continuity . Problems include difficulty with setup, especially for texting, and frequent glitches that interfere with use .
Reliability tieR7R9R13R16
RxLocal RxLocal suffers from severe reliability issues, with many users reporting the app frequently not loading, freezing, or getting stuck on a loading screen R9R13R16R17. Prescriptions are reported to disappear from lists, messages don't always come through, and notifications often fail R7. Registration and login issues are also common R22R31.
iPlum iPlum's reliability is a major concern for many users, with frequent reports of unstable connections, dropped calls, and delays R63. Some users experience calls not ringing or messages not displaying . While some users praise its stability and clear calls , the inconsistency is a recurring theme.
Price/Value edge: RxLocalR48R60R63R64
RxLocal RxLocal is free to download and primarily serves as a convenient interface for pharmacy services. Users do not typically discuss pricing for the app itself, but some wish it would show prescription prices R48R60.
iPlum iPlum is a paid service, with users paying around $100 a year R63. While some consider it affordable with powerful features , others find it expensive, especially with additional in-app charges . There are significant complaints about non-transparent international call rates and a strict no-refund policy, even when service is unusable or canceled shortly after purchase R64R81.
Support edge: RxLocalR22R31R58R65
RxLocal RxLocal users report difficulty connecting to customer service and a lack of help options within the app or pharmacy R22R31R58.
iPlum iPlum's customer service is widely criticized as terrible, non-existent, or unresponsive R65R70R76. Users report long waits for email responses, no phone support, and unhelpful agents R70R76R81. Some mention receiving answers to fix issues , but this is a minority view.
Pick RxLocal if

You need a convenient way to manage prescriptions, communicate with your pharmacy, and handle refills, and are willing to tolerate occasional app glitches and loading issues R2R5R17.

Pick iPlum if

You require a second phone line for business with features like voicemail and texting, and are prepared to deal with potential reliability issues, customer service challenges, and specific requirements for texting registration .

Evidence note: Both apps have a significant number of negative reviews regarding reliability and functionality, despite their high lifetime ratings. RxLocal's issues often revolve around the app not loading or notifications failing, while iPlum's problems are more centered on call quality, texting functionality, and customer support. The free nature of RxLocal likely contributes to a broader user base with varying expectations, whereas iPlum's paid model means users expect a higher level of consistent service.

Frequently asked

Does RxLocal reliably send notifications for prescription updates?
No, many RxLocal users report that the app frequently fails to send notifications for ready medications or messages from the pharmacy, requiring them to manually check the app R4R6R38R45.
Can I use iPlum for business texting without an EIN?
Many iPlum users, particularly sole proprietors, report being blocked from sending texts because the app requires an EIN for TCR registration, even if they file taxes under a Social Security Number R72R113R115.
Is iPlum's customer service responsive?
No, iPlum's customer service is widely criticized as unresponsive, with users reporting long waits for email replies, no phone support, and unhelpful agents R65R70R76R81.
Does RxLocal have issues with loading or freezing?
Yes, a significant number of RxLocal users report frequent problems with the app not loading, freezing, or getting stuck on the loading screen, sometimes rendering it unusable R9R13R16R17.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] RxLocal 2/5 · US Good start, major gaps: What’s there is good, especially being able to message the pharmacy and refill meds in the app. However the interface is clunky, and feels unfinished. The only way to see the status of refills that have already been requested is to start the refill workflow again- there’s no place to see at a glance what’s in process. Also even with notifications enabled, the app does not g
  2. [R6] RxLocal 3/5 · US This app could be great: This app never sends me notifications that my meds are done. I have to open up the messages and see if they have seen filled. It would be great to get a text message or if there was any sort of notification marker on the app anyway to show that there was any sort update in status to remind me to check on them. I feel like that's one purpose of this app that's is really lac
  3. [R10] RxLocal 2/5 · US Active meds: I hate that meds drop off the screen as soon as you fill the last refill. It’s easy to miss meds that I need to be on routinely.
  4. [R12] RxLocal 3/5 · US Could be improved: The app needs to allow the ability to remove medications that are no longer being used so they no longer appear in the medication list
  5. [R2] RxLocal 5/5 · US Amazing: This is an amazing convenient app
  6. [R3] RxLocal 3/5 · US Adequate App: This app is adequate to get the job done, but I don’t find it very user friendly. It needs more specific directions, easier ways to switch from 1 pharmacy to another to message, and the texting option gives a link to messages from the pharmacy but the link, when used, does not show the message. You must log into RxLocal & switch to the correct pharmacy by changing it to primary fir
  7. [R5] RxLocal 4/5 · US Simple: First time using to refill my meds and it was simple.
  8. [R7] RxLocal 1/5 · US Horrible / Worthless: How this app has a 4.7 star rating is beyond me! It’s worthless ! It loses my medication list over and over again. Sick of it.
  9. [R9] RxLocal 3/5 · US App is great -when it works: This app is a convenient way to order refills and check on the status of prescriptions. However, the refill page hasn’t worked in a while. I had been able to order refills by messaging the pharmacy through the app, but today the app won’t load - just the “bouncing capsule”. I tried restarting my phone but the app still won’t load. Hope these issues are corrected soon.
  10. [R13] RxLocal 1/5 · US Not working: At this very moment the pill that is pictured flipping as part of the opening graphic continues to spin without logging on. It has done this off and own. Very frustrating.
  11. [R16] RxLocal 1/5 · US Doesn’t work: Won’t ever load. I’m tired of watching the capsule bounce around.
  12. [R48] RxLocal 3/5 · US Needs work: I wish it would show a history and the prices on it.
  13. [R60] RxLocal 3/5 · US Info: When it sends a message that your prescription is ready I really wish it told you how much the prescription was going to cost. That would be really helpful.
  14. [R63] iPlum 3/5 · US Beta: Been using it for few years now, paying about $100 a year, connection usually unstable or with delays, platform feels beta and looks the same for years
  15. [R64] iPlum 1/5 · US Not worth the hassle: Service was mediocre at best. Paid for a year up front. I only used for a few days. Pretty sure I canceled my service. A year later I was charged for another year. Reached out to and was told they would not refund they are a small business and it is in the contract. Fine I don’t have the energy to fight it’s not worth it. It’s canceled my account. Another year goes by a
  16. [R22] RxLocal 1/5 · US Horrible: This application has been absolutely impossible to use. Despite registering and reaching out to customer service multiple times, I still have not been able to connect to my pharmacy. I have no ability to access my prescription information. I will likely have to switch pharmacies as a result of the ineffectiveness of this application and the negative impact it is having on my ability to a
  17. [R31] RxLocal 1/5 · US Can’t even register: I tried a while back and was unable to proceed past the pharmacy selection. The only options it allows me to choose are My Pharmacy Isn’t Listed or Back. I have tried to register on the app and website, on mobile and on my computer. Tried to get “support” but it takes you to a product page boasting benefits of a product I can’t access.
  18. [R58] RxLocal 1/5 · US Needs better update support: No help in pharmacy either app. No help line to call. May have to delete app permanently.
  19. [R65] iPlum 5/5 · US No customer service: If I could give this a zero I would they have no customerservice don’t get this app. It’s terrible. Don’t pay for it.
  20. [R38] RxLocal 4/5 · US Notifications: I don’t receive notifications the pharmacy has messaged me.
  21. [R45] RxLocal 3/5 · US Since Update The App Isn’t Working Right: Before the April or May 2026 Update this app was so accurate and helpful. Now I don’t get app badge notifs, messages or real time info! Please fix the new bugs or role back to previous version!
  22. [R72] iPlum 3/5 · US Disappointing TCR registration to send Text: I am a sole proprietor licensed with DBA not required by IRS to have a EIN “company” tax ID and file on Schedule C, I file under Schedule E with my individual SS#, but when I go to register on IPlum, my registration is rejected and I am blocked from sending a text without an EIN. So texting is one of the included features on the basic plan I already pa
  23. [R113] iPlum 1/5 · US Scammed: I’m a hospice nurse and my company doesn’t supply me with a phone. I’ve used this app in the past and it did not require the texting registration. I don’t have a EIN to use. Just scammed out of an annual subscription. Because I tried to cancel as soon as I noticed the texting registration requirement…within hours, and will NOT be refunded my money.
  24. [R115] iPlum 1/5 · US I do not recommend: I am a therapist and was hoping to use this app with clients. I was unable to set up texting because you need EIN number? Wtffff this should be a disclosure upon signing up. You can’t get ahold of anyone, there’s no number, just email support from AI. They don’t offer refunds either. 0 stars
  25. [R70] iPlum 2/5 · US Interface easy, customer service terrible: I’ve been trying to hear back from customer service for weeks. I used the help articles to forward the main business line and make what I thought would be all the necessary changes but it’s still not working. We’ve had some restructuring in the company and are trying to change things around. I submitted a ticket over a week and a half ago and then again a
  26. [R76] iPlum 2/5 · US Customer service: I would strongly suggest looking elsewhere for a business phone service. Customer service consists of back and forth emails, no easy resolution to issues and no phone calls with customers.
  27. [R81] iPlum 1/5 · US No customer support: Run, don’t walk away from this app. They don’t have a dedicated customer support: just a webform that takes an “agent” 5-7 days to respond. There’s no phone to call if there’s an issue and they mention “zoom call” as an option, but they don’t offer that either. Don’t even bother with registered to text, which is the main use for this service. In addition, they are unethical a
  28. [R17] RxLocal 5/5 · US Very helpful but: The app makes refilling my medication very easy but as I write this the app doesn’t load It’s stuck on the loading screen and just has the pill bouncing as if it’s loading I’ve tried deleting it, restarting my phone, giving the app full access to everything and everything I can think of

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store