iPlum

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R12] 5/5 · US Business necessity: I’ve been using iPlum for several years now to give me a low-cost second line for my business. It continues to get even better with updates. I highly recommend.
2. [R14] 5/5 · US Works great: I’ve been using iPlum about 3 years now for my online business. It lets me take calls on my schedule. Has voicemail with my personal message. It also gives me the ability to send and receive text messages. All of this on my cell phone without exposing my personal phone number. I was able to port my business vanity number to the service. I can’t think of anything it doesn’t give me.
3. [R36] 5/5 · US Just what I needed: I’ve used iplum for one year now to keep my work and personal call separate and confidential. Im glad for an easy way to just used one phone while protecting security and also work/ life balance. I was surprised by how long it took to have my information verified and approved to move forward. Even though this was frustrating, I also appreciated that iplum takes security seriou
4. [R16] 5/5 · US Great Value App: Affordable pricing with powerful features like voicemail transcription and auto attendant makes it unbeatable
5. [R21] 5/5 · US Makes Everyday Cọmmunication Easier: Using this app has made handling calls and messages much simpler. Everything stays organized and easy to review. The voicemail transcription feature is especially helpful when trying to catch up on messages quickly.
6. [R28] 5/5 · US Makes Cọmmunication Much Simpler: After using this app for a few weeks, it’s becọme part of my daily routine; Calls cọme through clearly and the voicemail transcription feature makes checking messages much quicker than listening to them one by one. It’s simple, reliable, and does exactly what it promises.
7. [R61] 5/5 · US Very happy with iPlum!: I switched to iPlum at the beginning of this year and, so far, I’ve been very happy! I had some issues initially with switching over to the text messages, but iPlum was very responsive and handled the issue with my previous phone carrier for me. I was relieved. I also like that iPlum sends you an email to transcribe Voicemails… very convenient!
8. [R2] 5/5 · US Good Thinking Therapy: I plum is a great app and has made running my business effortless.
9. [R17] 5/5 · US Impressed So Far: Been using the app for a while now and it has been a great experience. The interface is clean and the features are easy to use. It makes keeping track of calls and messages much easier.
10. [R19] 5/5 · US Exactly What I Needed: Downloaded this hoping it would simplify how I handle calls and messages, and it definitely delivered. The setup was easy and everything has worked smoothly since then.
11. [R23] 5/5 · US Really Happy With It: Sometimes apps feel cọmplicated, but this one is refreshingly straightforward. The design is clean, features are easy to find, and everything works smoothly. It’s been a very positive experience so far.
12. [R15] 5/5 · US Crystal Clear Business Calls: iPlum delivers crystal-clear calls and reliable messaging, perfect for managing professional cọmmunication effortlessly.
13. [R18] 5/5 · US Simple and Reliable: What stands out most is the reliability. No crashes, no cọmplicated setup, just a straightforward cọmmunication app that works consistently.
14. [R20] 5/5 · US Solid App: Really solid experience overall; Calls are clear, messages send quickly, and the app feels stable. It’s one of those tools that quietly does its job well.
15. [R22] 5/5 · US Smooth and Stable: Been using it regularly and it has been very stable; Calls are clear and the messaging works exactly as expected. It’s a solid app that does its job well.
16. [R4] 3/5 · US Beta: Been using it for few years now, paying about $100 a year, connection usually unstable or with delays, platform feels beta and looks the same for years
17. [R33] 3/5 · US Glitching constantly: In all the years I’ve used IPLUM (around 3-4) there’s several times you answer and no one can hear you on the other line at all. It seems to be happening more and more often. If the glitching wasn’t an issue I would give it a 5/5
18. [R62] 1/5 · US Terrible: Getting ahold of customer service is a joke. Dropped calls like crazy. Can’t answer calls half the time. Can’t wait to switch! Not very professional to have these problems for a business. Would not recommend
19. [R64] 1/5 · US Terrible Service: Really unreliable. Calls drop. Messages don’t come through. Not good for business
20. [R5] 2/5 · US Every day is a different tech problem. Good luck getting a human being to help.: The app is not user friendly at all. Dealing with tech-support, which unfortunately is way too often, is even more work and time out of your workday.
21. [R6] 5/5 · US No customer service: If I could give this a zero I would they have no customerservice don’t get this app. It’s terrible. Don’t pay for it.
22. [R7] 2/5 · US Interface easy, customer service terrible: I’ve been trying to hear back from customer service for weeks. I used the help articles to forward the main business line and make what I thought would be all the necessary changes but it’s still not working. We’ve had some restructuring in the company and are trying to change things around. I submitted a ticket over a week and a half ago and then again a
23. [R10] 2/5 · US Customer service: I would strongly suggest looking elsewhere for a business phone service. Customer service consists of back and forth emails, no easy resolution to issues and no phone calls with customers.
24. [R40] 2/5 · US No text: Can’t set up texting without a lot of work involved. Easier apps out there. Not to mention cheaper
25. [R48] 1/5 · US Error que deben solucionar: La app es muy buena , muy buena solo necesitan dos cosas para ser perfecta , cuando un restaúra el password que envíen los verifications codes rápidos, que los usuarios no tengan que esperar diez minutos para recibir otro verificador y también los mensajes de textos uno puede recibir pero no puede enviar mensajes eso está mal si mejoran esos es la mejor app y también qu
26. [R69] 5/5 · US IPlum: I can’t send messages
27. [R71] 3/5 · US Disappointing TCR registration to send Text: I am a sole proprietor licensed with DBA not required by IRS to have a EIN “company” tax ID and file on Schedule C, I file under Schedule E with my individual SS#, but when I go to register on IPlum, my registration is rejected and I am blocked from sending a text without an EIN. So texting is one of the included features on the basic plan I already pa
28. [R3] 1/5 · US Not worth the hassle: Service was mediocre at best. Paid for a year up front. I only used for a few days. Pretty sure I canceled my service. A year later I was charged for another year. Reached out to and was told they would not refund they are a small business and it is in the contract. Fine I don’t have the energy to fight it’s not worth it. It’s canceled my account. Another year goes by a
29. [R29] 4/5 · US Several in app charges: There are several in app charges even once you have paid for the subscription.
30. [R32] 1/5 · US Fraud: They tricked me, they canceled the monthly plan, but for some reason they charged me for the entire contract, and less than 24 hours after the cancellation.
31. [R51] 1/5 · US Very bad service and not transparency on rates: IPlum does not disclose international call rates on the website. Clients can only see the rates after making a purchase and logging into the app, which creates a lack of transparency. Some countries’ call rates are extremely higher than google voice. Furthermore, if you plan to cancel after purchase the annual plan because of the bad service the comp
32. [R53] 1/5 · US Lack of time saving: iPlum is a great concept, that lacks in continuity and implementing user-friendly methods. As a busy provider, this app take up far too much time to sort out. With better design and time-saver attitudes, iPlum could be more productive.
33. [R55] 2/5 · US Not ideal: I do not have a Google business line or any other comparison, but have been discouraged by how glitchy iPlum can be. The app frequently closes itself right after I attempt to open it, and often notifies me of an incoming message that doesn’t display in the text thread. I stopped receiving calls at one point and the only solution presented by customer service that worked was to change th
34. [R1] 1/5 · US BEWARE IPLUM’S SERVICES: BEWARE IPLUM’S SERVICES. Despite consulting with iPlum’s customer service, I have never been able to align my business name with the actual caller ID. This is despite entering my info correctly into the iPlum system and signing up with their recommended business reference sites. Whenever I call a client from my iPlum line, my client’s caller ID line is either blank or re
35. [R96] 1/5 · US You get what you pay for: Let’s be honest: this app is terrible, but we all tolerate it because it’s cheap. The service is cheap. Real cheap. But the app: the UI & design are terrible in many ways, for example, ‘business’ contacts by default even though I never use them; incoming calls sometimes (often actually?) fail to connect and are just silent, and also do not show caller ID even when contacts
36. [R97] 1/5 · US Think Twice: Is there zero stars? Very disappointed with this app and company. The app is very hard to navigate compared to their competitors. You will need to pay to use their text feature. There’s also no group text option. To answer a call, you need to tap between 1-9 in addition to accepting the call. The incoming call doesn’t show the number and shows your number instead. There’s no chat or
37. [R38] 4/5 · US VOIP calls blocked: Works great for receiving texts. Calling is a mixed bag. Some businesses block callers using VOIP.
38. [R30] 1/5 · US Never worked: I never could make a phone call. The call kept dropping.
39. [R42] 1/5 · US Not working: Cannot make a call and I cannot receive a call. I have an iPhone 15. It’s also NOT working on my laptop.
40. [R73] 1/5 · US I do not recommend: I am a therapist and was hoping to use this app with clients. I was unable to set up texting because you need EIN number? Wtffff this should be a disclosure upon signing up. You can’t get ahold of anyone, there’s no number, just email support from AI. They don’t offer refunds either. 0 stars
41. [R99] 1/5 · US Need to find a better service: I can’t reply to group messages of 11 or more and that’s important with the work I do. The numbers that are saved in my phone do not show as names on the texts. I also can’t answer any of my calls. They hardly ever connect so I end up calling everyone back. It’s super annoying!
42. [R72] 1/5 · US Scammed: I’m a hospice nurse and my company doesn’t supply me with a phone. I’ve used this app in the past and it did not require the texting registration. I don’t have a EIN to use. Just scammed out of an annual subscription. Because I tried to cancel as soon as I noticed the texting registration requirement…within hours, and will NOT be refunded my money.