CheapOair vs Hopper
Choose Hopper for better reliability and customer support.
While both CheapOair and Hopper offer free downloads and competitive pricing, Hopper edges out with more positive reviews on reliability and customer service. CheapOair, despite its lower average rating, has significant complaints about misleading pricing and poor support experiences.
Head to head
you are looking for potentially lower prices and are willing to navigate some customer service issues.
you want a more reliable experience with better customer support and useful features.
Evidence note: While both apps have a free tier, CheapOair's issues may stem from a higher volume of complaints related to customer service and hidden fees, which are common in free-tier services.
Frequently asked
Which app is better for booking flights?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] CheapOair Flights: They’re good for booking. I didn’t realize that you had to pay for baggage.
- [R66] Hopper It’s good but not great: TLDR: It cost me over 300+ dollars telling me the flight would go down when in reality it skyrocketed to almost 1000/pp It seemed like hopper was perfect to view multiple flights across multiple airlines, Compare prices, and even have the option to watch flights and Hopper would notify you when the price gets better. I thought 700/pp was a bit steep from NY->Turks so I wa
- [R68] Hopper Excellent resource: My flight was cheaper through Hopper than direct from the airline. I also received a a refund for the flight due to a flight interruption that caused a long delay at the airport. Hopper actually notified me that they were aware of the delay and offered me a refund. I didn’t have to do anything but agree to accept the refund.
- [R118] Hopper Great at Watching Flights: This is a good app. I like the fact that it watches flight and hotel prices and let you know if they predict higher or lower prices.
- [R15] CheapOair Love it!: Very easy to use!
- [R75] Hopper One of the best and worst apps: Although they have good prices and easy booking, there are a lot of app errors. Including the fact that I searched up the date in April to book a hotel however , it gave me the date for march once I paid for everything. I looked at the date and was so angry at this app. I originally wanted April but got march. How is that even possible? I contacted support where
- [R110] Hopper User friendly!: Great app with features that help save money!
- [R4] CheapOair Horrible liars: They are liars and a horrible company that will steal your money. I ordered my tickets online through them. Then I received an email stating for security reasons I needed to contact them regarding payment. The lady proceeded to tell me when I called that they could not honor the tickets for that price but if I changed the dates I could have them for that price. I told her no that I
- [R22] CheapOair Cancellation without notice: It is ridiculous that neither Cheapoair nor the airline provided any email or text notification regarding changes or cancellations to an international flight. There is no reasonable excuse for travelers to discover that their flight has been changed or canceled only after arriving at the airport or reaching the gate. When customers book international travel, timely co
- [R61] Hopper Horrible: ***In 2026 PLEASE PROCEED WITH EXTREME CAUTION*** Never left a review for an app before but this one is BEYOND horrible. I don’t care how many positive reviews it has, the world has changed and this app is terrible. I’ve used it for two international flights and been absolutely steered wrong both times. I check it every day and the app says “Wait” to book my saved flight. I watched wh
- [R3] CheapOair Cheapo air: I have been looking for flights for quite some time. All of them had nine and 10 hour layover and tried to charge me $800 for a round-trip. Cheapo air got my tickets for $560. And a three hour layover. I seen 24 hour layovers on the tickets. I tried to buy from other companies. Thank you cheap o air
- [R67] Hopper False advertising: Double check if you book with them as the fare I purchased stated that it included a carry-on bag, but when I receive my itinerary from the airline, it did not include a carry-on bag and when I contacted Hopper, they told me to call the airline and when I contacted the airline, they told me that it doesn’t include a bag and then I need to purchase it additionally and when contac
- [R84] Hopper Always great prices: Lovvv it
- [R10] CheapOair Lier Agent ripped me off: Rating: 1 Star (Zero Stars if I Could) This was, without question, one of the worst customer service experiences I’ve ever had. I specifically asked the CheapOair agent how much checked baggage would cost before I purchased my ticket. I was told $70, $80 per bag. That information turned out to be completely wrong. When I arrived at the airport, I was charged $200 per ba
- [R44] CheapOair This is terrible service.: This is terrible service. I bought a ticket and canceled it within 24 hours, but they still charged me a cancellation fee even though the website clearly states that cancellations are free. Their customer support is also very slow and unhelpful. People should think carefully before buying tickets from their website.
- [R73] Hopper Hoppers terrible customer service: I had an absolutely terrible experience with Hopper. I booked a Le Mans Suite at the Paris Hotel in Las Vegas, but when we arrived, Hooper booked the wrong room. It was just a regular 2 queen room. After over an hour on the phone with their agents, constantly being put on hold (often 10 to 20 minutes at a time), even though the agent said 3-5 minutes. they kept
- [R79] Hopper Customer service sucks: Not good customer service
- [R77] Hopper Travel buddys best friend: Hopper has been my go to when booking flights, hotels, and car rentals. I always feel like I’m getting the best deal, and customer support is also helpful if any issues arise. Absolutely recommend!
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store