Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

CheapOair

45
User verdict / 100 High confidence Divided

CheapOair offers competitive flight prices and an easy booking process, but users frequently report significant issues with customer service, hidden fees, and app functionality, leading to a frustrating experience for many.

4.8★ lifetime (262,087) Free to download since 2011 by Fareportal, Inc. updated 0.1 mo ago recent negative 52% 120 reviews across 4 regions
Customer Service Hidden Fees & Pricing Flight Changes & Cancellations App Functionality Booking Experience
5★232
4★19
3★17
2★18
1★277
recent reviews across 4 regions, vs the 4.8★ lifetime average

CheapOair is a travel booking app known for finding good deals on flights, often at lower prices than competitors. However, recent user reviews highlight persistent problems with customer support, unexpected charges, and technical glitches within the app.

What users like

  • Offers competitive and often lower prices for flightsR25R30R62R86
  • Easy and quick booking processR10R14R18R50
  • Some users report positive experiences with customer service agentsR4R19R41R60
  • Provides flight alerts and notifications for changesR56

What users complain about

  • Customer service is frequently reported as unhelpful, difficult to reach, or misleading, especially regarding cancellations and changesR5R8R12R75
  • Users experience unexpected charges, hidden fees, and price changes during or after bookingR5R6R8R12
  • App functionality issues include not loading research, errors displaying flight details, and problems with check-in or trip itinerariesR2R32R37R80
  • Lack of timely communication regarding flight changes or cancellations from the airline, leading to missed flightsR23R93R97
  • Issues with baggage policies and costs not being accurately communicated by agents or the appR8R20R34R63
  • Problems with hotel and car rental bookings, including poor quality accommodations and incorrect rental car detailsR7R65R68R187
  • Difficulty with currency display, showing USD instead of local currency in other regionsR265R278R425
  • Aggressive upselling for travel protection and other services, sometimes with misleading informationR130R230

Latest update · v4.281.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Travel Smarter. Save More. Your travel experience just got a serious glow-up! 24/7 Customer Care – Priority Support Skip the wait and chat with our live travel agents anytime! Automated Check-In Boarding pass? Done! Auto check-in makes it effortless. In-App Calls Traveling abroad? Call us on the app at no cost! Enjoy Instant Savings First-time app users save up to $100 off our fees on flights & hotels! Access Your Booking Offline No Wi-Fi? No problem. Your travel plans are always with you! Update now and make every trip stress-free & rewarding!

Recurring themes

Customer Service negative
Many users report extremely poor customer service, citing long hold times, unhelpful agents, agents lying about policies or prices, and difficulty resolving issues like cancellations, refunds, or booking errors. Some positive experiences are mentioned but are outweighed by negative ones. The developer notes claim '24/7 Customer Care, Priority Support' and 'In-App Calls', but reviews still describe significant issues with reaching support and getting assistance.R5R8R12R75
Hidden Fees & Pricing negative
A frequent complaint is that the initial low prices are misleading, with additional costs appearing later in the booking process or after purchase. Users report being charged more than the displayed price, unexpected service fees, and issues with refunds for cancellations, even within the stated free cancellation period. Baggage fees are often miscommunicated.R5R6R8R12
App Functionality negative
The app is described as having various technical issues, including not loading research, displaying errors for flight details, and failing to show booked hotels or rental cars in the 'Trips' section. Some users also mention the app being 'heavy' or difficult to navigate, especially with accessibility features. The developer notes mention 'Automated Check-In' but reviews indicate problems with early check-in processes.R2R32R37R80
Flight Changes & Cancellations negative
Users report not being notified by CheapOair about airline-initiated flight changes or cancellations, discovering them only upon arrival at the airport. When flights are canceled, getting a full refund, especially for insurance, is often a difficult and lengthy process. Some flights booked through CheapOair also have very long layovers.R12R13R23R64
Booking Experience mixed
While many praise the app for being easy and quick to use for booking flights and finding good deals, others report issues like prices changing at the last minute, difficulty applying rewards, and problems with booking hotels or rental cars that turn out to be subpar or have incorrect details.R1R6R10R14

Who it's for

CheapOair is for budget-conscious travelers looking for potentially lower flight prices and a straightforward booking interface R25R30R50. It is NOT for users who prioritize reliable customer support, transparent pricing, or consistent app functionality R5R8R12R75.

Evidence note: The recent reviews skew heavily negative (52.4% negative), which contrasts with the high lifetime rating (4.76/5). This suggests a recent decline in user satisfaction or a specific set of issues affecting current users more acutely. The evidence for positive customer service is present but less frequent and detailed than the negative reports.

Frequently asked

Does CheapOair offer good prices?
Yes, many users report finding competitive and often lower prices for flights on CheapOair compared to other booking sites R25R30R62R86.
Is CheapOair customer service reliable?
Based on recent reviews, CheapOair's customer service is frequently reported as unreliable, with users experiencing long wait times, unhelpful agents, and difficulty resolving issues like cancellations, refunds, or booking errors R5R8R75R108.
Are there hidden fees when booking with CheapOair?
Many users report experiencing unexpected charges, hidden service fees, and price changes during or after the booking process, which can lead to a higher final cost than initially displayed R5R6R8R12.
Does CheapOair notify users of flight changes?
Users frequently report that CheapOair does not provide timely email or text notifications for airline-initiated flight changes or cancellations, leading to travelers discovering changes only upon arrival at the airport R23R93R97.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R25] 3/5 · US Cheapo air: I have been looking for flights for quite some time. All of them had nine and 10 hour layover and tried to charge me $800 for a round-trip. Cheapo air got my tickets for $560. And a three hour layover. I seen 24 hour layovers on the tickets. I tried to buy from other companies. Thank you cheap o air
  2. [R30] 5/5 · US Mejores precios: Siempre tengo que conseguir vuelo a último momento, y en CheapOair he conseguido las mejores opciones de precio y comodidad
  3. [R62] 5/5 · US Awesome: Always find good deals on flights!
  4. [R86] 5/5 · US The best app for cheap flights: At the time when I was looking for a cheap flight I search all apps but couldn’t find anything finally I found in this app
  5. [R10] 5/5 · US Love it!: Very easy to use!
  6. [R14] 5/5 · US Great service!: Great service in the world. CheapOair made it easy to book a ticket with accommodation. Thank you.
  7. [R18] 5/5 · US Works great: I used the app accomplishing everything I needed to. Easy to use.
  8. [R50] 5/5 · US Great booking: Awesome, easy to book your flight and also you always can find the cheapest price.
  9. [R4] 5/5 · US Great Help: Excellent Customer Service, very knowledgeable, very professional
  10. [R19] 5/5 · US Fred: Fred his a real gentle man he was calm professional soft i truly appreciate thx you
  11. [R41] 5/5 · US Customer Service: Edgar booked my reservation. He was professional, patient and a great listener. What a gem at Cheapoair!
  12. [R60] 5/5 · US Tina Taylor: My customer service agent was patient and saved me money on my airline
  13. [R56] 5/5 · US Flight alerts: Always reminding me about any flight changes in advance thanks ….
  14. [R5] 1/5 · US Horrible liars: They are liars and a horrible company that will steal your money. I ordered my tickets online through them. Then I received an email stating for security reasons I needed to contact them regarding payment. The lady proceeded to tell me when I called that they could not honor the tickets for that price but if I changed the dates I could have them for that price. I told her no that I
  15. [R8] 1/5 · US Lier Agent ripped me off: Rating: 1 Star (Zero Stars if I Could) This was, without question, one of the worst customer service experiences I’ve ever had. I specifically asked the CheapOair agent how much checked baggage would cost before I purchased my ticket. I was told $70, $80 per bag. That information turned out to be completely wrong. When I arrived at the airport, I was charged $200 per ba
  16. [R12] 1/5 · US Scam: I bought flight tickets with the insurance. The airline canceled my flights and I had to fight for my refund. The airline gave me a refund but cheepoair refused to give me a refund for the insurance I never used or needed because the cancellation wasn’t from me.
  17. [R75] 1/5 · US Very Bad customer service: In my entire life i never a bad customer service like this. I call to make change on the ticket they ask me to calm the airline that i by the ticket with them At the end ask me to cancel the booking for an extra charge i had to pay upfront, the part that really get me upset its when i finally pay to cancel the ticket and they were not able to get a comfirmation email, th
  18. [R6] 4/5 · US Price changed.: I went through everything, put the name, card number and everything after that the price changed just waste my time.
  19. [R2] 1/5 · US Not loading my research: App not loading my research
  20. [R32] 1/5 · US Apps keeps saying erorr: Chatting the CS about the apps not showing my flight details it keeps saying error no help at all. Instead telling me to add additional payment sounds like a scam. Fix the apps pls don’t sell me anything
  21. [R37] 1/5 · US Early Check in process: You get emails that say you can check in early via app but it doesn’t work at all. Waste of time and phone memory.
  22. [R80] 1/5 · US Siempre dice que hay problema: Voy a ver mi itinerario me manda al app y nunca puedo abrirla
  23. [R23] 1/5 · US Cancellation without notice: It is ridiculous that neither Cheapoair nor the airline provided any email or text notification regarding changes or cancellations to an international flight. There is no reasonable excuse for travelers to discover that their flight has been changed or canceled only after arriving at the airport or reaching the gate. When customers book international travel, timely co
  24. [R93] 1/5 · US Flight changed Cheapo Air did not: Flight to Chicago canceled. Cheapo Air sent 2 emails advising of the change but their app never changed - boarding passes completely wrong. My flight went to Dallas and the app continued to post Chicago flight info. Stupid and dangerous. Never ever again.
  25. [R97] 1/5 · US They have no clue what they’re doing: Will be advising not to book with your services. My flight was cancelled by the specific air line. I was never notified by cheap o air and kept receiving reminders until I called and informed them directly the flight had been cancelled. Then was told I would not be receiving a refund after the cancellation had nothing to do with me. Hopefully you do better for
  26. [R20] 1/5 · US Worst tickets: You board last, pay extra fees, no carry-ons… terrible experience with this app recently. And this was an international flight.
  27. [R34] 1/5 · US Not so good experience: I selected 1st for my r/t Ric to OKC and the receipt says no checked bags included despite the option I selected stated 2 checked bags up to 23 KG. I also selected seat for all flight but they do not appear in the trip itinerary. Ugh I spent 30 minutes in chat with Bleiz to learn everything was fine…please fix the app!!! I do not need the aggravation.
  28. [R63] 1/5 · US Misleading Pricing and Poor Support Experience: I’m extremely disappointed with my experience using your portal. The pricing displayed initially feels misleading, low prices are shown to attract customers, but additional costs and issues appear later in the booking process. It creates a frustrating and untrustworthy experience. The worst part was that the baggage policy was not clearly communic
  29. [R7] 1/5 · US Lack of comunication: I was lied about a booking for a vehicle so they charged me for them double booking me and to cancel on a mistake they did. I recommend for flying only.
  30. [R65] 1/5 · US Not trust worthy at all: I booked a flight to Miami and a hotel with it in this app. When I arrived at the hotel it was completely trash. So dirty and horrible people ok there. I had to wait 6 hours in the airport before hand waiting for the flight because it was so trash. They put you in the worst flights and the worst hotels. It’s not cheap flight deals, it’s cheap flight trash. I had to sleep i
  31. [R68] 1/5 · US Car rental: Not worth it. The site stated there were 2 drivers. When I got to the place (which was off spot of the airport) I was told there was only 1 driver and had to pay extra for a 2nd driver. They charged me to pick me up from the airport also. They charged to use a credit card(6.95) I would never get a rental car through them again or Routes car rental!
  32. [R187] 3/5 · US Hotels and cars don’t display on trips: Whenever I book airfare, it will show up in my upcoming trips. But whenever I book a hotel or a rental car, it does not show up…. So when you get to a check-in counter and they ask for information be prepared to fumble through your emails to find a confirmation number because it won’t display anywhere in the app.
  33. [R265] 3/5 · GB £ and $.: The English (Great Britain) version has $ (Dollar)signs against the prices and not £(Sterling). It becomes very confusing.
  34. [R278] 3/5 · CA Currency. Currency. Currency.: I need to know what my flight is in the currency of my country. Is it that hard to choose a currency and stick with it?
  35. [R425] 3/5 · CA Not happy: I cannot get the prices in CAD$
  36. [R130] 3/5 · US Customer service: They call if i want travel protection and i said let think about it, he was forcing me.
  37. [R230] 3/5 · US Pros and cons: This review started at 5 stars for the affordability and streamlined user interface. It dropped down to 4 stars after I had booked my flight and kept getting bombarded with updated offers. Finally I knocked off another star when I got a creepy phone call from CheapOair asking me to confirm my email. For as minute I was worried that my personal information had been compromised and a
  38. [R13] 5/5 · US Worst: Flight was delayed for 12 hours initially. Then another hour. It was a terrible experience.
  39. [R64] 1/5 · US Disappointed!: After so much time and trouble, we have a six hour layover!
  40. [R1] 5/5 · US Flights: They’re good for booking. I didn’t realize that you had to pay for baggage.
  41. [R108] 1/5 · US Pay $10 more and buy on Expedia: Using the app is horrendous. You can only call customer care using the app. That would be ok if calling on the app worked. Currently on call attempt # 22 but the damn thing keeps hanging up on me.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store