CheapOair

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Flights: They’re good for booking. I didn’t realize that you had to pay for baggage.
2. [R8] 1/5 · US Lier Agent ripped me off: Rating: 1 Star (Zero Stars if I Could) This was, without question, one of the worst customer service experiences I’ve ever had. I specifically asked the CheapOair agent how much checked baggage would cost before I purchased my ticket. I was told $70, $80 per bag. That information turned out to be completely wrong. When I arrived at the airport, I was charged $200 per ba
3. [R63] 1/5 · US Misleading Pricing and Poor Support Experience: I’m extremely disappointed with my experience using your portal. The pricing displayed initially feels misleading, low prices are shown to attract customers, but additional costs and issues appear later in the booking process. It creates a frustrating and untrustworthy experience. The worst part was that the baggage policy was not clearly communic
4. [R51] 1/5 · US This is terrible service.: This is terrible service. I bought a ticket and canceled it within 24 hours, but they still charged me a cancellation fee even though the website clearly states that cancellations are free. Their customer support is also very slow and unhelpful. People should think carefully before buying tickets from their website.
5. [R78] 1/5 · US Bad Service: The app it’s awful, change the date and the costumer service neither helped me. They wanted to charge me more for cancel the transaction the first 24 hrs.
6. [R5] 1/5 · US Horrible liars: They are liars and a horrible company that will steal your money. I ordered my tickets online through them. Then I received an email stating for security reasons I needed to contact them regarding payment. The lady proceeded to tell me when I called that they could not honor the tickets for that price but if I changed the dates I could have them for that price. I told her no that I
7. [R6] 4/5 · US Price changed.: I went through everything, put the name, card number and everything after that the price changed just waste my time.
8. [R96] 1/5 · US Overcharged: They sold me Ticket for one price and charge a different amount to my card, poor customer service, with different responses, at the end they said it was Glitch from the app and they weren’t going to refund anything.
9. [R89] 1/5 · US Have been charge for service fee which was not disclosed: Terrible practice to charge customers for service fees not disclosed
10. [R218] 3/5 · US One of the best online travel sites: I used CheapOair a lot and to date, I’m pretty satisfied with their service: variety of choices, below market price for airfares and prompt response to inquiries. Only complaint is their high service fee with no discount offered to repeated customers and the difficulty in applying accumulated travel credits (Gold Points)
11. [R12] 1/5 · US Scam: I bought flight tickets with the insurance. The airline canceled my flights and I had to fight for my refund. The airline gave me a refund but cheepoair refused to give me a refund for the insurance I never used or needed because the cancellation wasn’t from me.
12. [R48] 1/5 · US Cancellation of flight: Complete refund was not received. It took many calls to receive only a partial refund. I’m never using CheapOair again. Stay away!
13. [R57] 1/5 · US Don’t waste your money: If you have to choice use a different site, they sell you insurance that won’t cover like they state they do. I got sick and missed my plane and they offered no help! I was to embarrassed to tell them how I got sick but they stated insurance wouldn’t help even know we got it for an emergency and on top of that they tried to sell us tickets that were over priced to get back
14. [R97] 1/5 · US They have no clue what they’re doing: Will be advising not to book with your services. My flight was cancelled by the specific air line. I was never notified by cheap o air and kept receiving reminders until I called and informed them directly the flight had been cancelled. Then was told I would not be receiving a refund after the cancellation had nothing to do with me. Hopefully you do better for
15. [R46] 1/5 · US Not so cheap: I find cheaper flights on JetBlue
16. [R238] 3/5 · US International call charges: My cellphone provider charged me internal call by booking in your apps
17. [R25] 3/5 · US Cheapo air: I have been looking for flights for quite some time. All of them had nine and 10 hour layover and tried to charge me $800 for a round-trip. Cheapo air got my tickets for $560. And a three hour layover. I seen 24 hour layovers on the tickets. I tried to buy from other companies. Thank you cheap o air
18. [R30] 5/5 · US Mejores precios: Siempre tengo que conseguir vuelo a último momento, y en CheapOair he conseguido las mejores opciones de precio y comodidad
19. [R50] 5/5 · US Great booking: Awesome, easy to book your flight and also you always can find the cheapest price.
20. [R62] 5/5 · US Awesome: Always find good deals on flights!
21. [R10] 5/5 · US Love it!: Very easy to use!
22. [R18] 5/5 · US Works great: I used the app accomplishing everything I needed to. Easy to use.
23. [R22] 5/5 · US Booking: Very reliable
24. [R28] 5/5 · US Excelente servicio: Es fácil y rápido comprar vuelos con CheapOair, siempre tienen vuelos disponibles a buen precio y un excelente servicio al cliente cuando llamas!!!
25. [R4] 5/5 · US Great Help: Excellent Customer Service, very knowledgeable, very professional
26. [R19] 5/5 · US Fred: Fred his a real gentle man he was calm professional soft i truly appreciate thx you
27. [R41] 5/5 · US Customer Service: Edgar booked my reservation. He was professional, patient and a great listener. What a gem at Cheapoair!
28. [R44] 5/5 · US So impressed!: We are booking last minute and were so frustrated with dealing directly with the airline, I took a chance and booked via CheapOair. Not only was it quick and easy, there were seats still available when the airline said there were none available. Not only that but immediately after booking, we received a curtesy call making sure we have all the details. Bravo! Great customer se
29. [R56] 5/5 · US Flight alerts: Always reminding me about any flight changes in advance thanks ….
30. [R23] 1/5 · US Cancellation without notice: It is ridiculous that neither Cheapoair nor the airline provided any email or text notification regarding changes or cancellations to an international flight. There is no reasonable excuse for travelers to discover that their flight has been changed or canceled only after arriving at the airport or reaching the gate. When customers book international travel, timely co
31. [R45] 1/5 · US No te da confirmación: La confirmación de vuelos no la da y perdí mi vuelo
32. [R2] 1/5 · US Not loading my research: App not loading my research
33. [R187] 3/5 · US Hotels and cars don’t display on trips: Whenever I book airfare, it will show up in my upcoming trips. But whenever I book a hotel or a rental car, it does not show up…. So when you get to a check-in counter and they ask for information be prepared to fumble through your emails to find a confirmation number because it won’t display anywhere in the app.
34. [R169] 3/5 · US Disability function, not good: The mobile app is very heavy. And that is a disability function with VoiceOver more difficult to navigate.
35. [R310] 3/5 · CA Prices are not updated: Prices are not updated when we check the days of the flights.