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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

CheapOair vs Booking.com

CheapOair 4.8★ · Free to download 45
Winner Booking.com
Booking.com 4.8★ · Free to download 65

Booking.com is generally a more reliable option for booking accommodations and flights, despite some customer service and pricing issues, while CheapOair struggles with consistent service, hidden fees, and app functionality.

Full reviews: CheapOair · Booking.com

Booking.com offers a wide range of booking options and is generally easy to use, though some users report issues with customer service, hidden fees, and occasional booking errors. CheapOair can offer competitive prices for flights but is plagued by complaints about misleading pricing, poor customer support, and app glitches.

Head to head

Features & Booking Experience edge: Booking.comR1R3R4R11
CheapOair CheapOair is praised for finding good flight deals and making booking easy for some users R3. However, many users report issues with the app not loading research or flight details R1, prices changing during the booking process R4R11R54, and problems with early check-in functionality . Some also find the app has too many pop-ups .
Booking.com Booking.com is generally considered user-friendly and easy to navigate for finding and reserving hotels and vacation spots . Users appreciate features like free cancellation and payment flexibility . However, some users experience difficulty booking attractions or modifying stays . There are also reports of the app requiring frequent updates and issues with card acceptance .
Pricing & Hidden Fees tieR2R3R4R10
CheapOair CheapOair is often chosen for its ability to find lower flight prices R3. However, a significant number of users complain about hidden fees, especially for baggage, where agents provide incorrect information R2R10R20R54. There are also instances of prices changing during the booking process R4R11R54 and being charged extra for services that should be included . Some users also find cheaper flights elsewhere .
Booking.com Booking.com users appreciate seeing total prices and finding good rates . However, many users report that initial prices displayed do not include final fees and taxes . There are also complaints about hotels charging additional fees not disclosed by Booking.com, such as pet fees or cleaning fees . Some users also note that prices can change during the booking process and that they were charged foreign transaction fees without warning .
Customer Service & Support tieR4R5R6R7
CheapOair CheapOair's customer service receives mixed reviews. Some users praise agents as professional, knowledgeable, and helpful R5R8. However, a large number of complaints cite agents lying R4R7R10, being pushy about add-ons like travel protection R6, and providing unhelpful or slow support . Issues with refunds for cancellations are also common R14R32R40.
Booking.com Booking.com's customer service is a frequent point of frustration for users. Many report terrible, unhelpful, or rude service . Users struggle to get issues resolved, especially regarding cancellations or modifications . Some positive experiences mention good customer service for reservations , but these are outweighed by negative reports.
Reliability & Trustworthiness edge: Booking.comR7R14R20R22
CheapOair CheapOair is seen as reliable by some for booking flights . However, many users describe it as a 'scam' or 'liars' due to issues like cancelled flights without notice R22, non-existent refunds R14R40, and being double-booked or charged for mistakes R7. There are also complaints about receiving poor quality flights R20 and accommodations .
Booking.com Booking.com has a long history of use and is considered reliable by many loyal customers . However, a significant number of recent reviews raise concerns about trustworthiness. Users report fake listings , double bookings , and reservations being cancelled by Booking.com or the host without proper notification . There are also complaints about hotels being dirty or not as advertised .
Pick CheapOair if

you are primarily looking for potentially cheaper flight deals and are willing to navigate potential customer service issues and hidden fees R3.

Pick Booking.com if

you prioritize a generally easy-to-use platform for booking a wide range of accommodations and are comfortable with the possibility of needing to contact customer service for issues .

Evidence note: Both apps have a significant number of negative recent reviews, particularly regarding customer service and hidden fees, despite high lifetime ratings. The volume of reviews for Booking.com is much higher, leading to a broader range of reported issues, but also more consistent positive feedback on ease of use.

Frequently asked

Are there hidden fees with CheapOair or Booking.com?
Yes, both CheapOair and Booking.com users report experiencing hidden fees. CheapOair users frequently mention unexpected baggage fees, with agents sometimes providing incorrect information R2R10R20R54. Booking.com users often find that the initial prices displayed do not include all final fees and taxes, and some hotels charge additional fees not disclosed by the platform .
How is customer service for CheapOair and Booking.com?
Customer service for both CheapOair and Booking.com receives mixed to negative reviews. CheapOair users report both excellent, professional help R8 and experiences with agents lying, being pushy, or providing unhelpful support, especially concerning refunds and cancellations R4R6R10R14. Booking.com users frequently describe customer service as terrible, rude, and unhelpful, particularly when trying to resolve booking errors, cancellations, or modifications .
Do CheapOair and Booking.com have issues with flight or hotel cancellations?
Yes, both apps have reported issues with cancellations. CheapOair users complain about flights being canceled without notice R22 and difficulty obtaining full refunds for canceled flights or unused insurance R14R32R40. Booking.com users report reservations being double-booked or canceled by the host or Booking.com itself, sometimes without proper notification, leading to significant inconvenience .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] CheapOair 1/5 · US Not loading my research: App not loading my research
  2. [R3] CheapOair 3/5 · US Cheapo air: I have been looking for flights for quite some time. All of them had nine and 10 hour layover and tried to charge me $800 for a round-trip. Cheapo air got my tickets for $560. And a three hour layover. I seen 24 hour layovers on the tickets. I tried to buy from other companies. Thank you cheap o air
  3. [R4] CheapOair 1/5 · US Horrible liars: They are liars and a horrible company that will steal your money. I ordered my tickets online through them. Then I received an email stating for security reasons I needed to contact them regarding payment. The lady proceeded to tell me when I called that they could not honor the tickets for that price but if I changed the dates I could have them for that price. I told her no that I
  4. [R11] CheapOair 4/5 · US Price changed.: I went through everything, put the name, card number and everything after that the price changed just waste my time.
  5. [R2] CheapOair 5/5 · US Flights: They’re good for booking. I didn’t realize that you had to pay for baggage.
  6. [R10] CheapOair 1/5 · US Lier Agent ripped me off: Rating: 1 Star (Zero Stars if I Could) This was, without question, one of the worst customer service experiences I’ve ever had. I specifically asked the CheapOair agent how much checked baggage would cost before I purchased my ticket. I was told $70, $80 per bag. That information turned out to be completely wrong. When I arrived at the airport, I was charged $200 per ba
  7. [R5] CheapOair 5/5 · US Very good service: I am happy
  8. [R6] CheapOair 3/5 · US Customer service: They call if i want travel protection and i said let think about it, he was forcing me.
  9. [R7] CheapOair 1/5 · US Lack of comunication: I was lied about a booking for a vehicle so they charged me for them double booking me and to cancel on a mistake they did. I recommend for flying only.
  10. [R14] CheapOair 1/5 · US Scam: I bought flight tickets with the insurance. The airline canceled my flights and I had to fight for my refund. The airline gave me a refund but cheepoair refused to give me a refund for the insurance I never used or needed because the cancellation wasn’t from me.
  11. [R20] CheapOair 1/5 · US Worst tickets: You board last, pay extra fees, no carry-ons… terrible experience with this app recently. And this was an international flight.
  12. [R22] CheapOair 1/5 · US Cancellation without notice: It is ridiculous that neither Cheapoair nor the airline provided any email or text notification regarding changes or cancellations to an international flight. There is no reasonable excuse for travelers to discover that their flight has been changed or canceled only after arriving at the airport or reaching the gate. When customers book international travel, timely co
  13. [R54] CheapOair 1/5 · US Misleading Pricing and Poor Support Experience: I’m extremely disappointed with my experience using your portal. The pricing displayed initially feels misleading, low prices are shown to attract customers, but additional costs and issues appear later in the booking process. It creates a frustrating and untrustworthy experience. The worst part was that the baggage policy was not clearly communic
  14. [R8] CheapOair 5/5 · US Great Help: Excellent Customer Service, very knowledgeable, very professional
  15. [R32] CheapOair 1/5 · US Would give “0”: I purchased a ticket for sister in law in Philippines to fly to Tampa, for unseen circumstances of her needing to stay, as there is a recent shortage of doctors at her clinic. We requested a voucher for a later date. We were denied, so we asked for a refund, expecting fines, the Indian gentleman said it would be a maximum of 300 dollars. After 3 hours of phone calls he said it woul
  16. [R40] CheapOair 1/5 · US Cancellation of flight: Complete refund was not received. It took many calls to receive only a partial refund. I’m never using CheapOair again. Stay away!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store