AliExpress vs Amazon Shopping
Choose Amazon Shopping for a more reliable and user-friendly experience.
While both apps offer a wide range of products, Amazon Shopping edges out AliExpress in terms of reliability and customer support. Users appreciate Amazon's faster delivery options and better customer service, despite some recent complaints about app performance and AI features.
Head to head
you are looking for the lowest prices and are willing to navigate potential complications with shipping and returns.
you want a more reliable shopping experience with better customer service and faster delivery options.
Evidence note: While both apps have their strengths, Amazon Shopping's recent complaints about AI features and app performance are outweighed by its overall reliability and customer satisfaction.
Frequently asked
Which app has better customer service?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R6] AliExpress Shopping: Everything from irrigation systems to micro pads for iPad. AliExpress has the best shops. Top notch products from verifiable suppliers who have excellent communication skills with the customer and professional services. Their deliveries are rapid faster than any other e-shopping site. Truly a 21st century online service.
- [R25] AliExpress Great value site: Wonderful site a little difficult to navigate but worth the effort. Very happy with purchases made and very fast shipping, good quality.
- [R62] Amazon Shopping Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
- [R68] Amazon Shopping Easy peasy: Great choices, good pricing, variety of merchandise. Like everything about it!
- [R16] AliExpress Overall…: So complicated, I don’t like to use it , using it because I hope to find something good. Feels like carrot on sticks, but when you get it, carrot tastes dry.
- [R10] AliExpress Major issue: Tried creating a account for this app but both of them got locked even the mere second I signed in I have never had issues like that before and I believe the app is completely broken
- [R90] Amazon Shopping Frequent crashes and bugs on otherwise great app.: I love this app, don't get me wrong, it's useful and nice to browse on, but it'll hardly ever let you browse too long without either crashing after slowly watching the screen bug out and disappear, or nothing in your search will let you click any item and you have to shut down the app yourself to fix it. Been like this for a good while and I'm sur
- [R7] AliExpress Ali express: Be careful ordering. They will Say the package was delivered but never was. And they will not refund your money .
- [R13] AliExpress Very poor customer service: It is impossible to return faulty goods.They say you can return up to 5 items a month free, but when I tried to return two faulty items I was only allowed to select that I was returning them because I didn’t want them and would have to pay the return postage to china “Self-return “As your return request is due to personal change of mind (e.g., no longer needed, unmet ex
- [R95] Amazon Shopping Fantastic customer service and delivered: Amazon is the best for product delivery service outstanding absolutely outstanding customer service
- [R91] Amazon Shopping Amazon has gone downhill: Amazon used to be good with shipping and receiving products. Now it seems like every time I order something, it is always delayed or I don’t seem to ever get my package. Not to mention I have Amazon prime so I am paying extra for “faster” deliveries.
- [R8] AliExpress My go to: I do a lot of purchasing from these guys. Yeah we know where it comes from but I can’t beat the buys. Have definitely received some quality products for a fraction of the price.
- [R22] AliExpress Scammers: Won’t use this app again . I’m fairly new to it anyway but I built myself a nice little shopping trolley and when I went to check out it more than doubled with shipping fees . Absolutely ridiculous.. Back to Temu for me
- [R116] Amazon Shopping Amazon is Amazinggg: Amazon is just hands down the best online shopping app EVERRRR! But it is definitely better if you are a prime customer because you get free returns on so many things, and the price on lots of items is cheaper! AMAZON IS AMAZING!
- [R64] Amazon Shopping this is a great app but they got the wrong bed frame for me.: I am writing a bad review because when I ordered the bed it was white and had LED lights but when it came it was all yellow brown color and it looked way more different compared to the bed I bought and it costed $130 just for it to come like this? Cmon Amazon I know you guys can do better.
- [R99] Amazon Shopping Customer Service is Trash: Package was tampered with and put into another amazon box when delivered. Someone is amazon robbed the product from the package and left the bag. I called customer service…Clowns. They were not able to order another one for me, or apply free expedited shipping from the first crime. I asked to escalate with a ticket. They would not give me any information regarding the
- [R114] Amazon Shopping Support too difficult: Amazon has bought into AI and trying to put every transaction into a box. And in the process they ignore the customer. Great app and service but the difficulty in getting any problem resolved that isn’t completely ordinary makes the process suck.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store