Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Domino's Pizza USA vs Donatos Pizza

Domino's Pizza USA 4.8★ · Free to download 70
Winner Domino's Pizza USA
Donatos Pizza 4.7★ · Free to download 20

Domino's Pizza USA is the clear winner due to its significantly more functional app, despite recent glitches, while Donatos Pizza's app is widely reported as unusable.

Full reviews: Domino's Pizza USA · Donatos Pizza

Domino's Pizza USA's app, while experiencing recent issues like frequent logouts and payment failures, generally allows users to place orders and access features. In contrast, Donatos Pizza's app is plagued by critical bugs that prevent users from logging in, adding items to carts, or completing orders, rendering it largely unusable.

Head to head

App Functionality & Reliability edge: Domino's Pizza USAR1R3R8R12
Domino's Pizza USA Domino's users report frequent issues with the app signing them out, requiring constant updates, and occasional freezing or crashing R1R3R24. Payment failures and problems with applying deals are also noted R12. However, many users still find the app generally easy to use and effective for ordering R8.
Donatos Pizza Donatos users overwhelmingly report that the app is broken, glitchy, and often unusable . Common critical issues include inability to log in, add items to the cart, or complete payment due to various errors R64. Many reviews state the app crashes on launch or simply won't open .
User Experience & Features edge: Domino's Pizza USAR5R8R10R15
Domino's Pizza USA Domino's users appreciate the ability to order and find deals easily R8. However, recent updates have made navigation difficult for some , removed features like reordering last orders R5, and hidden pricing until checkout . The order tracker is often inaccurate R15R28R54, and some users report issues with managing their cart R10 or changing account details .
Donatos Pizza Donatos users find the app difficult to use, with issues like inability to update credit card information or view rewards R79. The app frequently forgets login information and has a poor UI . Features like order tracking are missing R79. Some users report that deals and coupons don't work correctly .
Customer Support & Account Management edge: Domino's Pizza USAR1R12R24R33
Domino's Pizza USA Domino's users report difficulties with password resets and account lockouts, with customer support being unresponsive or bots being unhelpful R1. Issues with losing rewards points after updates are also mentioned R12. The app also has problems with persistent marketing notifications even when turned off R24R33.
Donatos Pizza Donatos users frequently report losing rewards points due to app errors R64 and an inability to log in or access their accounts . The AI phone system is described as awful and time-consuming .
Order Fulfillment & Quality edge: Domino's Pizza USAR2R4R6R7
Domino's Pizza USA Domino's users generally praise the pizza quality R2 but occasionally report issues with incorrect orders R6, tiny or poorly sauced wings R4, and delivery drivers bringing wrong or raw pizzas . Delivery times can be long and the delivery radius can be restrictive R7. Pickup times are sometimes inaccurate .
Donatos Pizza Donatos users love the pizza R79 but express concerns about food delivery services being used without notification, leading to cold food . There's also a mention of an employee smoking in the drive-thru . Delivery radius is also a concern for some users .
Pick Domino's Pizza USA if

You want an app that, despite its flaws, is generally functional for ordering pizza and accessing deals, and you prioritize a widely available pizza chain R8.

Pick Donatos Pizza if

You are a dedicated Donatos fan who is willing to order through alternative methods like the website or by calling, as the app is largely non-functional .

Evidence note: The evidence for Donatos Pizza is heavily skewed towards negative app reviews, with many users stating the app is completely broken and unusable. While Domino's Pizza USA also has many negative app reviews, they are more varied and often describe glitches or inconveniences rather than complete non-functionality, indicating a higher baseline level of usability.

Frequently asked

Which app is better for placing an order?
Domino's Pizza USA's app is significantly better for placing an order, as Donatos Pizza's app is frequently reported as broken and unable to complete orders R8R110R113.
Do either of these apps have reliable rewards programs?
Domino's Pizza USA's app has a rewards program, though some users report issues with points disappearing after updates or difficulties redeeming them R12R21. Donatos Pizza's app has a rewards program, but many users state that rewards never load or are inaccessible due to app glitches R64R79.
Are there issues with logging in to either app?
Yes, both apps have login issues. Domino's Pizza USA users frequently report being signed out, having password reset problems, and accounts being locked R1R3R24R43. Donatos Pizza users commonly report being unable to log in at all, with the app looping back to the sign-in page or displaying errors .
Which app has better order tracking?
Domino's Pizza USA's app has an order tracker, but it is often reported as inaccurate and not updating in real-time R15R28R54. Donatos Pizza's app lacks an order tracking feature for delivery R79.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Domino's Pizza USA 1/5 · US It would be nice if I could use it.: The app signed me out then the password reset link wouldn’t work and now my account has been locked for a few days. The bot is worthless and customer support hasn’t gotten back to me. Hopefully they can fix it because when the app works it’s good but if you can’t use the app it’s worthless.
  2. [R3] Domino's Pizza USA 3/5 · US Inconsistent: App keeps signing me out. Annoying. Lost my business today, no time for it.
  3. [R8] Domino's Pizza USA 5/5 · US Digital Dominos Pizza is the Best 🤣: Pest prices, deals and pizza. Easy to use app
  4. [R12] Domino's Pizza USA 3/5 · US Messed up app: I downloaded the update now all my points and perks are gone. Then the app keeps giving out errors whenever I got to my rewards or perks
  5. [R5] Domino's Pizza USA 4/5 · US Used to be Phenomenal: Hey Team Dominos, Could we get an option to reorder our last order? My wife and I have ordered the same thing for almost a decade, if we could auto reorder that exactly as is, that gives us a chance to also peruse and add a new thing to the cart here and there. The current way that you've implemented this requires someone to go all the way into the build a pizza menu and
  6. [R10] Domino's Pizza USA 1/5 · US This all is horrible: Will let me put as many items as I want in the cart but cannot remove them once they are in my cart tells me to call the store I can’t call the store and get the online carry out offer while calling in it’s I’m not ordering food anytime in the foreseeable future
  7. [R15] Domino's Pizza USA 3/5 · US Needs upgrades: It never lets me order pizza without any sauce- and on top of that their deliver updates needs to be better. Map doesn’t move- it’ll say driver is entering my neighborhood but isn’t even remotely close
  8. [R24] Domino's Pizza USA 3/5 · US Constant Notifs and Logout: App generally works fine enough, but I have the notifications set to ONLY for when I have an order placed, and the notifications for offers (basically just advertising notifications) set to OFF. I STILL get ad notifications from the app ANYWAY. 😒 Aside from that, the app will also randomly log me out, instead of keeping me logged in- EVEN IMMEDIATELY AFTER PLACING AN OR
  9. [R33] Domino's Pizza USA 1/5 · US Spam: I turned off notifications and they still send me ads.
  10. [R2] Domino's Pizza USA 5/5 · US Good: Good to eat when I’m faded
  11. [R4] Domino's Pizza USA 1/5 · US Wings: I had a pool game. I ordered pizza and wings. The wings were very tiny. They did not have enough sauce and like they drizzled the sauce on top. Worst experience ever at domino’s in Irvine
  12. [R6] Domino's Pizza USA 3/5 · US Employees can’t read: Pizzas good when it’s the one you order. Want square cut? Yeah right. It’s all about profits for franchisees,
  13. [R7] Domino's Pizza USA 1/5 · US Cant even have pizza delivered ten minutes away: Not really worth getting the app unless youre 300lbs of dominos pizza because they cant deliver ten minutes away. Don’t really have the ability to drive there. Im done buying dominos
  14. [R110] Donatos Pizza 1/5 · US Broken app: Today I tried for the third time in the past week to place an order. I can add everything my office needs to the order but when click to pay nothing happens. How do you have an app that doesn’t accept orders??
  15. [R113] Donatos Pizza 1/5 · US App is an issue: I could not place my order
  16. [R21] Domino's Pizza USA 3/5 · US Excessive Passwords & Codes: Everything is usually smooth through the app until you need to update the zip code on your saved card. Then it wants you to put in your password and the wait time for it to save is delayed. Then if you want to redeem points it needs you to go to your email for a code. Then when you ask to resend a code because ordering on your phone you will miss that it requires a cod
  17. [R64] Donatos Pizza 1/5 · US Seemingly broken: Technical errors every time I try to use the app. I feel like I’ve lost a lot of rewards points because of this, which is the whole point of having this app. Great food, but the app never works properly for me.
  18. [R79] Donatos Pizza 3/5 · US Pizza great, App not so great: The donatos app is glitchy as all get out. Really wish there was a tracking for delivery and you could drop a pin to where you want the pizza delivered. I have had the app over 2 years and my rewards account always shows “pending”, so I never get deals. Not worth contacting customer care because hey - it’s just pizza and who has time for all that? Would be nice
  19. [R43] Domino's Pizza USA 1/5 · US Awful app: The newest couple versions of the app are terrible. It used to be so simple, quick & easy to use but now it's difficult to even get through it and actually place an order. Not to mention it has forgotten my long-used password and trying to reset to a new one is futile. So I can't sign in and use my account with all my info, just have to order without it and laboriously fill in all the n
  20. [R28] Domino's Pizza USA 1/5 · US Tracker: The tracker concept is a great idea. However it’s completely inaccurate and useless at the Domino’s I visit. It always takes 3x as long as quoted and immediately moves to Make status which is always well before it moves to Make status on the in store tracker.
  21. [R54] Domino's Pizza USA 1/5 · US Horrible App: I’ve never encountered an app that works worse than this… it doesn’t update in real time, I usually have to exit and restart the app to get any tracker updates, it doesn’t let me press the “I’m here” button and then since it doesn’t update in real time it will have been ready for ten minutes by the time I can press the button.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store