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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zomato vs Swiggy

Zomato 4.7★ · Free to download 65
Winner Zomato
Swiggy 4.6★ · Free to download 60

While both Zomato and Swiggy face similar complaints regarding delivery issues and customer support, Zomato appears to have a slight edge due to its better interface, deals, and more reliable international payment options for some users, despite its own payment glitches.

Full reviews: Zomato · Swiggy

Zomato and Swiggy are both popular food delivery apps in India, offering similar services. Zomato generally receives praise for its user-friendly interface, good deals, and international traveler support, though it struggles with payment issues and customer service. Swiggy, while appreciated for its convenience and international ordering, is frequently criticized for high prices, delivery delays, and poor customer support.

Head to head

Features & Selection edge: ZomatoR5R11R41R66
Zomato Zomato offers a wide variety of choices and is praised for its restaurant selection R5R41. It also supports international cards and email logins, making it convenient for international travelers R5R11.
Swiggy Swiggy is appreciated for its 'Dukaan' feature R66 and the ability to order for family from overseas R85. However, some users find its restaurant selection limited and suggest improvements like filtering by available items .
Ease of Use edge: ZomatoR9R12R23R25
Zomato Zomato is described as having a much easier and user-friendly interface R23R25. However, some users find the app slow R9 and mention an auto-save tip feature that is hard to change R12.
Swiggy Swiggy is generally considered easy to order from . However, users complain about too many ads and notifications , an 'overkill' of animations , and dark UX patterns for checkout .
Reliability & Delivery tieR3R4R6R8
Zomato Zomato users report mixed experiences, with some praising spot-on and on-time deliveries R8 and good service R41. However, many complain about delayed orders , cancelled orders without refunds R3R4R6, missing items R19, and incorrect map locations .
Swiggy Swiggy also faces significant criticism for delivery delays and incomplete or wrong orders . Some users, however, report fast and efficient service .
Price & Value edge: ZomatoR21R23R25R30
Zomato Zomato is noted for having great deals and offers R23R25. However, some users find its prices too high compared to other apps R30R44 and report random price changes during payment R21.
Swiggy Swiggy is frequently criticized for exorbitant prices , high delivery charges , and a perceived lack of value in its 'Swiggy One Black' subscription . Some users feel they are charged too much for poor service .
Customer Support tieR10R19R22R48
Zomato Zomato's customer support is widely criticized as pathetic and unresponsive R10R19R22R48. Users report issues with AI chatbots auto-declining refunds R48, inability to reach human support R22R48, and being asked for the same information repeatedly R10.
Swiggy Swiggy's customer service is also heavily criticized as extremely poor, pathetic, and unhelpful . Users report issues with refunds not being processed promptly , support not taking responsibility for incomplete orders , and difficulty reaching agents .
Pick Zomato if

You are an international traveler in India looking for an app with seamless login via email and international card support R11R5, appreciate a user-friendly interface R23R25, and want to find good deals R23R25.

Pick Swiggy if

You need to order food for family in India from overseas and appreciate the international phone number support R85, or if you value fast delivery when it works well .

Evidence note: Both apps have a significant number of negative reviews, especially regarding delivery issues, customer support, and payment problems. The evidence for both is robust, with many users expressing strong dissatisfaction in similar areas. Zomato's slightly higher lifetime rating and more positive comments on its interface and international features give it a narrow edge.

Frequently asked

Which app is better for international users?
Zomato is generally considered better for international users due to its seamless email login options and support for international cards, which is described as 'lifesaving' for travelers R11R5. Swiggy also supports international phone numbers for ordering for family R85, but some users report issues with US-based credit cards R105 and lack of international customer support .
Do Zomato and Swiggy have reliable customer support?
Both Zomato and Swiggy are heavily criticized for having poor and unresponsive customer support, with users reporting issues like AI chatbots auto-declining refunds, inability to reach human agents, and unresolved complaints (R10, R22, R48, R50 for Zomato; , , , , for Swiggy).
Which app offers better prices and deals?
Zomato is noted for having great deals and offers R23R25, though some users find its prices too high R30R44. Swiggy, on the other hand, is frequently criticized for exorbitant prices and high delivery charges .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Zomato 5/5 · US Super convenient: Great choices. Takes international cards
  2. [R11] Zomato 5/5 · US Best food delivery app for INTERNATIONAL TRAVELLERS: The best part about Zomato is the seamless login for an international traveler while others require phone number to login, zomato has email login options as well and host of payment options making international travelers like me who have returned to India to be able to place order even if we don’t have the local +91 number . This is lifesaving i
  3. [R41] Zomato 5/5 · US Good service: Stick to Zomato Service is good Good presentation and selection of restaurants
  4. [R66] Swiggy 3/5 · US Need improvementbut love the Dukaan feature: I’m very delighted with the super efficient delivery service by Swiggy but I strongly think there is a need for Swiggy to improve its customer support response time.Really love the new Dukaan feature making it effortless and easy
  5. [R9] Zomato 3/5 · US Ad: Make it lil faster app
  6. [R12] Zomato 3/5 · US Actually….re-reviewing…: It works well in general, but once you first tip, it auto-saves that as the tip for every order, and it took me a while to figure out how to change that, but after about half-a-dozen more orders, I finally succeeded…
  7. [R23] Zomato 4/5 · US Great Deals: I used to use Swiggy way more than Zomato but it seems now that Zomato has really great deals and a much easier interface.
  8. [R25] Zomato 4/5 · US User friendly app, great offers.: User friendly app, great offers.
  9. [R3] Zomato 3/5 · US Pin and address does not match: If the address and pin location doesn’t match, food order will be cancelled and we will not get refund. Be careful! Its a hit or miss and its not guaranteed you will receive the food all the time you ordered
  10. [R4] Zomato 1/5 · US Fraudulent business practices: I have had multiple deals and orders cancelled for a refund with no penalty paid out. Food delivery is not a business where a refund makes the customer whole.
  11. [R6] Zomato 3/5 · US Cancellation: I scheduled an cod order,you cancelled it for no reason and displayed unavailablity for further cod orders what is the purpose for this app and that option then???
  12. [R8] Zomato 5/5 · US Yummy food delivered anywhere!!: I have ordered across multiple cities in India. The deliveries have always been spot on. Communication with restaurants through the app has been a breeze. Great job!!
  13. [R21] Zomato 3/5 · GB Price Flakiness: Random changing of prices while paying feels like breach of a promised price & not a good tactic!
  14. [R30] Zomato 1/5 · US Complaint: Too much price when compared to other apps and delivery time is high
  15. [R10] Zomato 1/5 · US Worse customer support ever: Try to avoid this app, the customer aupport is so pathetic they have been unavle to resolve my issue for the last 8 months after following up multiple times. The only reply I get from them ask for the same information 100 times which have been provided. This is after having Zomato gold and spending 10k per month.
  16. [R19] Zomato 1/5 · US Missing Food Item: It's been over 48 hours since I reported missing food from my order. I ordered a meal for 4 from Burger King, 1 burger & 4 four chicken nuggets were missing from the combo. I immediately raised a concern on the Zomato app. 2 people contacted me initially, but no one could provide a solution. I tried contacting them again later, but there was no response. I also emailed them, but
  17. [R22] Zomato 1/5 · US Incorrect orders are never addressed: Please stop using this service, imagine paying for something and receiving something else and when you have all the proofs, they simply outright refused to help you. You will never be able to reach a human to speak to, not even chat with, their entire support is premeditated chat responses (a set few options from which you have to select), and when everything
  18. [R48] Zomato 1/5 · US Broken AI customer support: They are using AI chatbots to auto-decline refund requests even when the food never shows up and there is no option to connect to a human.
  19. [R85] Swiggy 5/5 · US International Delivery: Great job on incorporating orders from phone numbers outside India. I was able to order food for my family for Mother’s day.
  20. [R105] Swiggy 4/5 · US Great for NRIs: I really like that I can use this directly with my US phone. Having said that it’s hard to call delivery partners. Using something via WhatsApp would be super helpful. Adding support for us based credit cards would be the cherry on the top. Totally makes it worth it for me.
  21. [R50] Zomato 1/5 · US Food Never Arrived, 2.5 Hours of Lies and Zero Support: I am absolutely livid. Placed an order at 7:30 PM. Watched the tracker loop in circles for 2.5 hours straight, "arriving soon," "out for delivery," "almost there." The food never showed up. Not once. Never. I called customer support. Waited on hold. Got disconnected. Called again. Got a bot. Called again. Got an agent who read from a script
  22. [R44] Zomato 1/5 · US Price: Charging too much

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store