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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zomato vs Blinkit

Zomato 4.7★ · Free to download 65
Winner Zomato
Blinkit 4.7★ · Free to download 60

While both Zomato and Blinkit face significant issues with customer support and order accuracy, Zomato has a slight edge for food delivery due to its wider restaurant selection and international traveler features, whereas Blinkit is better for quick grocery and essential deliveries despite its quality control problems.

Full reviews: Zomato · Blinkit

Zomato and Blinkit are both delivery apps operating in India, with Zomato focusing on food and Blinkit on groceries and essentials. Both apps struggle with customer support, order accuracy, and payment issues, particularly for international users. Zomato offers a broader food selection and is more accommodating for international travelers, while Blinkit provides rapid delivery for everyday items but is plagued by quality control and app stability issues.

Head to head

Features & Selection edge: ZomatoR5R8R11R41
Zomato Zomato is praised for its great choices, wide selection of restaurants, and ability to order across multiple cities in India R5R8R41. It's also highlighted as convenient for international travelers due to email login and diverse payment options R11.
Blinkit Blinkit is valued for its convenience in getting things quickly at your doorstep and for emergencies . Users appreciate the availability of most items on the app, including electronics . However, some users note a lack of specific items like 'Doritos Dinamita' and wish for more vegan options .
Ease of Use tieR7R9R12R23
Zomato Zomato is generally considered user-friendly with an easy interface R23R25. However, some users report issues with the app being slow R9 and difficulty changing auto-saved tip amounts R12. International users also face problems with payment systems and auto-checkout features R7R26R46.
Blinkit Blinkit is lauded for its ease of ordering and swift delivery . However, users complain about the app crashing or not opening , difficulty viewing order details , and the app not being ideal for tablets .
Reliability & Order Accuracy tieR3R4R6R8
Zomato Zomato receives mixed reviews on reliability. While some users report spot-on deliveries and good service R8, many others experience significant issues. These include cancelled orders without refunds R3R4R6, missing food items R19, incorrect orders R22, delayed deliveries R28, and food never arriving R50. There are also complaints about drivers going to wrong locations or eating food .
Blinkit Blinkit users frequently report issues with product quality, such as spoilt pumpkins, rotten fruits, and vegetables . Missing items are also a common complaint . While some deliveries are on time and accurate , others mention cancelled orders without reason and poor packing leading to damaged items .
Price & Value tieR21R23R25R30
Zomato Zomato offers great deals and offers according to some users R23R25. However, many users complain about high prices compared to other apps R30 and random price changes during payment R21.
Blinkit Blinkit is praised for being cheap as hell and offering free delivery half the time by one international user . However, other users frequently complain about high prices compared to competitors , unexpected delivery charges, handling charges, and surge charges .
Customer Support tieR1R4R10R16
Zomato Zomato's customer support is widely criticized as pathetic, unresponsive, and unhelpful R10R19R22. Users report issues with AI chatbots auto-declining refunds, inability to reach a human, and getting stuck in loops of providing the same information R10R22R48R50. There are also accusations of fraudulent business practices and being scammed R1R4R16.
Blinkit Blinkit's customer support is also heavily criticized for being poor, pathetic, and inaccessible . Users report no call options, only broken AI chat, and an inability to resolve payment failures or refund issues . There are also complaints about support not providing solutions for faulty products .
Pick Zomato if

you are an international traveler in India looking for food delivery with flexible login and payment options, or if you prioritize a wide selection of restaurants R5R11R41.

Pick Blinkit if

you need quick delivery of groceries and everyday essentials and are willing to overlook occasional quality control issues and app instability .

Evidence note: Both apps have a significant number of negative reviews regarding customer support and order issues, suggesting these are widespread problems rather than isolated incidents. The lifetime ratings are high, but recent reviews often highlight these persistent issues.

Frequently asked

Can international users easily use Zomato or Blinkit?
Zomato is generally more accommodating for international travelers, offering email login and various payment options, which is helpful for those without a local Indian phone number R11. However, some international users still face issues with faulty payment systems and credit card processing R7R26R46. Blinkit, on the other hand, has specific complaints about not supporting foreign phone numbers or credit cards easily .
Do Zomato and Blinkit offer good customer support?
Both Zomato and Blinkit are widely criticized for poor customer support; users report issues with unresponsive AI chatbots, inability to connect with human agents, and unresolved complaints regarding missing items, incorrect orders, and payment issues R10R22R48R50.
Are Zomato and Blinkit reliable for delivery times and order accuracy?
Reliability is a significant concern for both apps; Zomato users report frequent issues with delayed deliveries, cancelled orders, missing items, and incorrect orders R3R4R19R28. Blinkit users also experience problems with missing items, rotten produce, and poor packing, though some deliveries are on time .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Zomato 5/5 · US Super convenient: Great choices. Takes international cards
  2. [R8] Zomato 5/5 · US Yummy food delivered anywhere!!: I have ordered across multiple cities in India. The deliveries have always been spot on. Communication with restaurants through the app has been a breeze. Great job!!
  3. [R11] Zomato 5/5 · US Best food delivery app for INTERNATIONAL TRAVELLERS: The best part about Zomato is the seamless login for an international traveler while others require phone number to login, zomato has email login options as well and host of payment options making international travelers like me who have returned to India to be able to place order even if we don’t have the local +91 number . This is lifesaving i
  4. [R41] Zomato 5/5 · US Good service: Stick to Zomato Service is good Good presentation and selection of restaurants
  5. [R7] Zomato 1/5 · US Faulty payment system for international credit card: Faulty payment system for international credit card
  6. [R9] Zomato 3/5 · US Ad: Make it lil faster app
  7. [R12] Zomato 3/5 · US Actually….re-reviewing…: It works well in general, but once you first tip, it auto-saves that as the tip for every order, and it took me a while to figure out how to change that, but after about half-a-dozen more orders, I finally succeeded…
  8. [R23] Zomato 4/5 · US Great Deals: I used to use Swiggy way more than Zomato but it seems now that Zomato has really great deals and a much easier interface.
  9. [R3] Zomato 3/5 · US Pin and address does not match: If the address and pin location doesn’t match, food order will be cancelled and we will not get refund. Be careful! Its a hit or miss and its not guaranteed you will receive the food all the time you ordered
  10. [R4] Zomato 1/5 · US Fraudulent business practices: I have had multiple deals and orders cancelled for a refund with no penalty paid out. Food delivery is not a business where a refund makes the customer whole.
  11. [R6] Zomato 3/5 · US Cancellation: I scheduled an cod order,you cancelled it for no reason and displayed unavailablity for further cod orders what is the purpose for this app and that option then???
  12. [R21] Zomato 3/5 · GB Price Flakiness: Random changing of prices while paying feels like breach of a promised price & not a good tactic!
  13. [R25] Zomato 4/5 · US User friendly app, great offers.: User friendly app, great offers.
  14. [R30] Zomato 1/5 · US Complaint: Too much price when compared to other apps and delivery time is high
  15. [R1] Zomato 1/5 · US Scammer: Scammer
  16. [R10] Zomato 1/5 · US Worse customer support ever: Try to avoid this app, the customer aupport is so pathetic they have been unavle to resolve my issue for the last 8 months after following up multiple times. The only reply I get from them ask for the same information 100 times which have been provided. This is after having Zomato gold and spending 10k per month.
  17. [R16] Zomato 1/5 · US Chor Hai Ye Mera paisa kha gaye: Zomato wale mera 417 rs kha gaye
  18. [R26] Zomato 1/5 · US I hate UPI: Because of the stupid UPI nonsense, most of the international credit cards don’t work
  19. [R46] Zomato 1/5 · US Auto checkout feature: Tried using a foreign card and was only given a USD checkout with a 20% up charge. Then after about 5 seconds started a 2 second count down before it auto clicked checkout. I was able to abort in time but now have a pending charge that will hopefully go away. Be very, very wary as a foreigner.
  20. [R22] Zomato 1/5 · US Incorrect orders are never addressed: Please stop using this service, imagine paying for something and receiving something else and when you have all the proofs, they simply outright refused to help you. You will never be able to reach a human to speak to, not even chat with, their entire support is premeditated chat responses (a set few options from which you have to select), and when everything
  21. [R48] Zomato 1/5 · US Broken AI customer support: They are using AI chatbots to auto-decline refund requests even when the food never shows up and there is no option to connect to a human.
  22. [R50] Zomato 1/5 · US Food Never Arrived, 2.5 Hours of Lies and Zero Support: I am absolutely livid. Placed an order at 7:30 PM. Watched the tracker loop in circles for 2.5 hours straight, "arriving soon," "out for delivery," "almost there." The food never showed up. Not once. Never. I called customer support. Waited on hold. Got disconnected. Called again. Got a bot. Called again. Got an agent who read from a script
  23. [R19] Zomato 1/5 · US Missing Food Item: It's been over 48 hours since I reported missing food from my order. I ordered a meal for 4 from Burger King, 1 burger & 4 four chicken nuggets were missing from the combo. I immediately raised a concern on the Zomato app. 2 people contacted me initially, but no one could provide a solution. I tried contacting them again later, but there was no response. I also emailed them, but
  24. [R28] Zomato 1/5 · US Order delayed: They took 50 minutes to order food and the dominos was just a km away

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store