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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Blinkit

65
User verdict / 100 High confidence Divided

Blinkit is praised for its fast and convenient delivery of everyday essentials, but recent reviews highlight significant issues with product quality, customer support, app stability, and pricing/payment options.

4.7★ lifetime (47,680) Free to download since 2015 by BLINK COMMERCE PRIVATE LIMITED updated 0.0 mo ago recent negative 34% 120 reviews across 4 regions
Product Quality Customer Support Pricing & Fees Payment Issues Delivery Experience App Performance
5★521
4★45
3★43
2★30
1★282
recent reviews across 4 regions, vs the 4.7★ lifetime average

Blinkit offers quick delivery for a wide range of products, making it a convenient option for many users. However, a notable number of recent reviews express dissatisfaction with the quality of delivered items, particularly fresh produce, and report difficulties with customer service and payment processing.

What users like

  • Fast and convenient delivery serviceR1R10R11R35
  • Wide variety of items availableR46R71
  • Smooth order placement and payment processing (initially)R34

What users complain about

  • Frequent issues with product quality, especially fresh produce, and missing itemsR2R8R19R62
  • Poor and unhelpful customer service, often relying on broken AI chatbots with no call optionR4R5R13R40
  • App instability, crashing, and loading issues on various devicesR75R80R564R565
  • High prices, surge charges, and expensive delivery/handling fees compared to competitorsR21R22R33R37
  • Payment problems including double charges, unrefunded amounts, and issues with international credit cards or non-Indian phone numbersR4R28R31R59
  • Inconsistent stock availability and limited options for certain productsR9R69R171R452
  • Poor packaging leading to damaged or scattered itemsR14R146R182R650
  • Delivery delays and issues with drivers finding locations or accepting cash on deliveryR29R42R60R86
  • Concerns about unfair pricing practices, charging frequent users moreR67

Latest update · v18.69.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Our latest update comes with bug fixes and performance enhancements to ensure a seamless experience across our app. Update your app now and give it a spin!

Recurring themes

Product Quality negative
Many users report receiving rotten fruits and vegetables, expired items, or poor quality products, with little recourse for returns or refunds. This contradicts the positive quality claims in some reviews.R2R3R8R19
Customer Support negative
A significant number of reviews criticize the lack of accessible customer service, with users reporting only broken AI chatbots, no call options, and unhelpful support for payment issues, defective products, or order problems.R4R5R13R40
App Performance negative
Despite recent update notes mentioning bug fixes and performance enhancements, several users still report the app crashing, freezing, not opening, or being unresponsive, especially on Apple devices and tablets.R75R80R125R564
Pricing & Fees negative
Users frequently complain about high prices compared to competitors, unexpected delivery charges, increased handling fees, and constant 'surge charges' or 'high demand' fees, which detract from the perceived value.R21R22R33R37
Payment Issues negative
Many users experience problems with payments, including double charges, amounts deducted for failed orders that are not refunded, difficulties with international credit cards, and issues with OTP functionality.R4R28R31R59
Delivery Experience mixed
While many praise fast delivery, others report delays, items being scattered due to poor packaging, delivery boys going to wrong locations, or issues with cash on delivery availability and drivers not having change.R10R14R29R42

Who it's for

Blinkit is for users who prioritize extremely fast delivery of everyday essentials and are willing to overlook potential issues with product quality, pricing, and customer support R1R10R11. It may not be suitable for users who require consistent product quality, robust customer service, or prefer to use international payment methods R2R4R5.

Evidence note: The recent reviews skew significantly negative, contrasting with the high lifetime rating. Many positive reviews are short and generic, while negative reviews provide detailed accounts of issues. The developer's notes mention bug fixes and performance enhancements, but recent reviews indicate ongoing app stability problems.

Frequently asked

Does Blinkit offer fast delivery?
Yes, many users praise Blinkit for its extremely fast delivery, often receiving orders within minutes R10R11R35R45.
What is the quality of fresh produce from Blinkit?
Recent reviews indicate inconsistent and often poor quality for fresh produce, with users reporting rotten fruits and vegetables R2R8R62R323.
Is customer service responsive on Blinkit?
No, many users report poor and unhelpful customer service, often citing a lack of call options and reliance on broken AI chatbots for support R4R5R13R50.
Are there issues with payment on Blinkit?
Yes, users frequently report payment problems including double charges, unrefunded amounts for cancelled orders, and difficulties using international credit cards or non-Indian phone numbers R4R28R31R59.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Very convenient: Using it for about 3 mnths and happy to say m satisfied with blinkit
  2. [R10] 5/5 · US Best ordering app: Any thing I order comes in minute’s
  3. [R11] 5/5 · US Great invention: Quick to get things at your door steps
  4. [R35] 5/5 · US I’m Russian. I came to India. And I need to say something about Blinkit.: In Russia we have Yandex Lavka, Samokat, all these delivery apps. And compared to India, they’ve completely lost their minds. Free delivery only in the morning, only with some weird conditions, surge pricing every five minutes, “high demand”, “weather conditions”, “courier unavailable”, blah blah blah. Meanwhile Blinkit in
  5. [R46] 5/5 · US Loving it !!: They are always on time, wide variety of options to order. Makes life easy :)
  6. [R71] 3/5 · US Good Service: I like the services and Delivery.. most items are available on the App, but the prices are higher than the other portals.
  7. [R34] 5/5 · US My first order: Order placement and payment processing very smooth However I did not get Rs 50 discount for the first order as indicated on the website
  8. [R2] 1/5 · US Terrible quality pumpkin: Pumpkin was spoilt
  9. [R8] 1/5 · US Deliver rotten fruits and sometimes missing items.: I am using blink-it over a year but these days their service is very poor. It was not like that before. I'm tired of complaining every time after ordering. They deliver rotten fruits and sometimes missing items.
  10. [R19] 3/5 · US Mostly good: Statistically most things arrive and are not rotten or missing from the order. It’s just a shame they can’t get it right all the time because it’s my time that is wasted having to complain.
  11. [R62] 3/5 · US Fruits and vegetables: Fruits and vegetables does not come fresh
  12. [R4] 1/5 · US No call customer care option, only broken AI chat: Due to payment failure shown in the application, the payment for an ordered was processed thrice. I tried cancelling the two of three duplicate orders, the application made hell for me to do so. I was again redirected to talk to the ai chat bot, that cracks upon human-in-loop intervention. No customer care calls, neither for me nor for delivery bo
  13. [R5] 1/5 · US Pathetic support: No support provided. Amount deducted and order not placed. No support received in the app. No one cares in blinkit
  14. [R13] 1/5 · US Poor customer service: Unable to contact customer service if needed.Unexpected delivery charges.
  15. [R40] 1/5 · US Do not buy iPhone cable: I ordered iPhone cable, but it is not working support team member Madhuri called me. I explained my situation but C issue adamant and not given any solution.
  16. [R75] 3/5 · US App crashes: App crashed three times before being able to get it to work.
  17. [R80] 3/5 · US App Unstable!?: The Blinkit App does not open all the time. It just keeps on as if it is loading. No start up screen Please fix the app.
  18. [R564] 3/5 · CA Delivery is good but the app itself has many bugs: I found out that there are many bugs in apple devices like for example when we open the app the app becomes irresponsive and like no touch is working. I have to close the app several times before any click in the app starts working.
  19. [R565] 3/5 · CA Load screen keeps loading and have to open app again: Need update
  20. [R21] 3/5 · US Pricing: Pricing could be better as compared to its competitors!
  21. [R22] 1/5 · US High prices: Not good
  22. [R33] 1/5 · US Handling charges: Just coz am ordering repeatedly mean handling charges are being increased drastically 100% increase in handling charges is truly unfair
  23. [R37] 2/5 · US Surge charge: Always a surge charge we do get offers then spend it on surge charge very bad
  24. [R28] 1/5 · US Payment problem: I have ordered on 18 May it was cancelled three times and my amount is still not refunded. And today I tried again it’s cancelled and I don’t k ow when will it be refunded
  25. [R31] 1/5 · US Double charge: Charged me twice for charging cable
  26. [R59] 1/5 · US Order failed. Payment deducted. No way to contact support: Order failed. Payment deducted. No way to contact support
  27. [R9] 4/5 · US Stock: Please keep doritos dinamita in stock
  28. [R69] 1/5 · US This app is a flop .: Take 50 rupees extra on delivery but plz remove the ‘’currently unavailable” mode . I am unable to order anything since 3 continuous days.
  29. [R171] 3/5 · US Limited options: Not much to choose from if you want something more than the absolute basics.
  30. [R452] 3/5 · GB Service is great in terms of delivery but you don't have half the stuff I order in stock.: Please stock up more! Your app displays products you cannot deliver.
  31. [R14] 1/5 · US SHABBY PACKING AND DELVERY WAS VERY DISAPPOINTING: UNSATISFIED PACKING 🥲👎🏽 All ITEMS WERE SCATTERED ALL OVER 🥲👎🏽👎🏽👎🏽 🥲
  32. [R146] 3/5 · US Order: Very bad way of packing. All items together. Milk curd are packed with other items making items wet and damaging
  33. [R182] 3/5 · US Product Handling: I have ordered milk, panner, coffee and coriander leaves non of them were packed in a paper bag .Although I was charged for the handling fee.I asked the delivery executive when he handed each product to my hand he said there were no paper bags.
  34. [R650] 3/5 · CA Packing: Delivery and convenience is good but packaging is horrible. Please try to pack liquids, fruit, vegetables and dry products separate. Every second delivery at our locations are ripped paper bags. Thanks
  35. [R29] 2/5 · US Amazing delivery but better have change: I like the delivery aspect but the vendors are never ready with the change. So one should either consider that you might have to send ordered stuff back or you have to pay exaggerated costs as there is no change.
  36. [R42] 1/5 · US Delay: Deleivery very delay
  37. [R60] 1/5 · US No option for cash on delivery: I didn’t get an option for cash on delivery
  38. [R86] 1/5 · US Dileviry boy: They dont except cash on dilevery
  39. [R67] 1/5 · US Bad business practices: It’s pretty good and conscientious at first, prices are great and delivery is free. However with time the deals will go away and they will start charging you for shipping. They pick up on frequent users and charge them more money which is a serious breach of net neutrality laws. My wife who doesn’t use it much always has free shipping and lower cart totals compared to mine
  40. [R3] 5/5 · US Blinkit: Blinkit is of great use when it comes to emergencies and the product quality is good as well. I would expect consistency in product quality which is only lagging. Once this issue with quality is resolved I hope Blinkit would be a much more dependable platform for customers. Proper quality check is the bottleneck.
  41. [R125] 3/5 · US Not ideal for tablets: The app is not ideal for use in tablets
  42. [R45] 5/5 · US fast: good
  43. [R323] 3/5 · GB Not good for vegetables.: Their operations are not geared towards vegetables. Got rotten potatoes.
  44. [R50] 1/5 · US Poor customer support: Customer service is very poor and they’re very ill mannered.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store