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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zomato vs Just Eat

Zomato 4.7★ · Free to download 65
Winner Zomato
Just Eat 4.7★ · Free to download 50

Zomato is generally preferred for its wider restaurant selection and international traveler support, but both apps struggle with customer service and order issues.

Full reviews: Zomato · Just Eat

Zomato offers a broad range of food options and is particularly useful for international travelers with its diverse payment and login options. Just Eat, while reliable for delivery speed, faces consistent criticism for its poor customer support and issues with order accuracy and refunds.

Head to head

Features and Selection edge: ZomatoR5R8R23R25
Zomato Zomato is praised for its great choices and wide selection of restaurants, with users finding it convenient for ordering across multiple cities in India R5R8. It also offers good deals and a user-friendly interface R23R25.
Just Eat Just Eat is noted for having a wide variety of options and being good for finding nearby food and vendors . However, some users wish for features like favoriting restaurants and note issues with duplicate restaurant listings .
Ease of Use edge: ZomatoR9R11R12R13
Zomato Zomato is generally considered user-friendly and easy to access R25. International travelers appreciate seamless login options via email and diverse payment methods R11. However, some users report the app can be slow R9 and have glitches, such as auto-saving tips incorrectly R12 or issues with coupon application R13.
Just Eat Just Eat is described as a very straightforward and easy-to-use app . Despite this, many users experience significant app bugs, including blank screens and loading issues . There are also complaints about the inability to contact couriers or add instructions after an order is placed .
Reliability and Order Fulfillment tieR3R4R6R8
Zomato Zomato users report mixed experiences. Many praise spot-on deliveries and good service R8. However, a significant number of reviews highlight issues with cancelled orders, incorrect addresses, missing items, and delayed deliveries R3R4R6R19. There are also serious accusations of drivers eating food and orders never arriving .
Just Eat Just Eat also has mixed reliability. Some users report quick and reliable deliveries with no issues getting food late or cold . However, a substantial number of reviews indicate orders not being received, wrong items delivered, and disorganized deliveries R61.
Price and Value edge: ZomatoR21R23R25R30
Zomato Zomato is appreciated for offering great deals R23R25. However, some users complain about high prices compared to other apps R30 and random price changes during payment R21.
Just Eat Just Eat is frequently criticized for being expensive, with high delivery, service, and bag fees . Users feel that the company's commission structure makes takeout costly .
Customer Support tieR10R19R22R48
Zomato Zomato's customer support is a major point of contention, with many users describing it as pathetic, unresponsive, and unable to resolve issues R10R19R22R48. Users report encountering AI chatbots that auto-decline refunds and difficulty reaching human support R48R22.
Just Eat Just Eat's customer service is overwhelmingly described as awful, terrible, poor, and non-existent R64R70R73. Users report being refused refunds even when orders are not received or are incorrect, and struggling to get help from bots instead of human agents R61R73.
Pick Zomato if

You are an international traveler in India looking for flexible login and payment options, or if you prioritize a wide selection of restaurants and good deals R5R11R23.

Pick Just Eat if

You are in a region where Just Eat has reliable and fast delivery, and you don't anticipate needing extensive customer support .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and order issues. Zomato has a much larger volume of reviews, which may contribute to a broader range of reported experiences. Just Eat's lifetime rating is slightly higher, but recent reviews often highlight severe customer service problems.

Frequently asked

Is Zomato reliable for international travelers?
Yes, Zomato is highly recommended for international travelers due to its seamless email login options and a host of payment options, including international cards, which is particularly helpful when a local phone number isn't available R5R11. However, some users have reported faulty payment systems for international credit cards R7R26.
What are the common issues with Just Eat's customer service?
Just Eat's customer service is frequently criticized for being awful and non-existent, with users reporting that the app often uses a useless AI chatbot instead of connecting them to a human R64R70R73. Many users have been refused refunds even when orders were not received or were incorrect R61.
Are there price differences between Zomato and Just Eat?
Zomato offers great deals and offers R23R25, though some users find its prices high compared to other apps and note random price changes R21R30. Just Eat is frequently described as expensive, with users complaining about high delivery, service, and bag fees, and a business model that contributes to increased takeout costs .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Zomato 5/5 · US Super convenient: Great choices. Takes international cards
  2. [R8] Zomato 5/5 · US Yummy food delivered anywhere!!: I have ordered across multiple cities in India. The deliveries have always been spot on. Communication with restaurants through the app has been a breeze. Great job!!
  3. [R23] Zomato 4/5 · US Great Deals: I used to use Swiggy way more than Zomato but it seems now that Zomato has really great deals and a much easier interface.
  4. [R25] Zomato 4/5 · US User friendly app, great offers.: User friendly app, great offers.
  5. [R9] Zomato 3/5 · US Ad: Make it lil faster app
  6. [R11] Zomato 5/5 · US Best food delivery app for INTERNATIONAL TRAVELLERS: The best part about Zomato is the seamless login for an international traveler while others require phone number to login, zomato has email login options as well and host of payment options making international travelers like me who have returned to India to be able to place order even if we don’t have the local +91 number . This is lifesaving i
  7. [R12] Zomato 3/5 · US Actually….re-reviewing…: It works well in general, but once you first tip, it auto-saves that as the tip for every order, and it took me a while to figure out how to change that, but after about half-a-dozen more orders, I finally succeeded…
  8. [R13] Zomato 1/5 · US Very bad: When i tried to apply coupon on my first order it was saying invalid, Zomato really disappointed me!
  9. [R3] Zomato 3/5 · US Pin and address does not match: If the address and pin location doesn’t match, food order will be cancelled and we will not get refund. Be careful! Its a hit or miss and its not guaranteed you will receive the food all the time you ordered
  10. [R4] Zomato 1/5 · US Fraudulent business practices: I have had multiple deals and orders cancelled for a refund with no penalty paid out. Food delivery is not a business where a refund makes the customer whole.
  11. [R6] Zomato 3/5 · US Cancellation: I scheduled an cod order,you cancelled it for no reason and displayed unavailablity for further cod orders what is the purpose for this app and that option then???
  12. [R21] Zomato 3/5 · GB Price Flakiness: Random changing of prices while paying feels like breach of a promised price & not a good tactic!
  13. [R30] Zomato 1/5 · US Complaint: Too much price when compared to other apps and delivery time is high
  14. [R10] Zomato 1/5 · US Worse customer support ever: Try to avoid this app, the customer aupport is so pathetic they have been unavle to resolve my issue for the last 8 months after following up multiple times. The only reply I get from them ask for the same information 100 times which have been provided. This is after having Zomato gold and spending 10k per month.
  15. [R19] Zomato 1/5 · US Missing Food Item: It's been over 48 hours since I reported missing food from my order. I ordered a meal for 4 from Burger King, 1 burger & 4 four chicken nuggets were missing from the combo. I immediately raised a concern on the Zomato app. 2 people contacted me initially, but no one could provide a solution. I tried contacting them again later, but there was no response. I also emailed them, but
  16. [R22] Zomato 1/5 · US Incorrect orders are never addressed: Please stop using this service, imagine paying for something and receiving something else and when you have all the proofs, they simply outright refused to help you. You will never be able to reach a human to speak to, not even chat with, their entire support is premeditated chat responses (a set few options from which you have to select), and when everything
  17. [R48] Zomato 1/5 · US Broken AI customer support: They are using AI chatbots to auto-decline refund requests even when the food never shows up and there is no option to connect to a human.
  18. [R7] Zomato 1/5 · US Faulty payment system for international credit card: Faulty payment system for international credit card
  19. [R26] Zomato 1/5 · US I hate UPI: Because of the stupid UPI nonsense, most of the international credit cards don’t work
  20. [R61] Just Eat 1/5 · US Awful: Didn’t receive order and just eat refused to refund my money. App does not give info to contact carrier if delivered to wrong address. No way to confirm between customer and carrier if the order was delivered.
  21. [R64] Just Eat 1/5 · US Customer service is awful: Customer service is awful
  22. [R70] Just Eat 1/5 · US Support is terrible: Don’t bother using this app use Deliveroo. Worst customer service ever.
  23. [R73] Just Eat 1/5 · US Don’t download this app.: This app offers terrible service and it does not offer good support it uses a really useless AI instead of just talking to you like a normal person.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store