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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zomato vs Thuisbezorgd.nl

Zomato 4.7★ · Free to download 70
Winner Zomato
Thuisbezorgd.nl 4.7★ · Free to download 45

Zomato is generally preferred for its broader international usability and better deals, while Thuisbezorgd.nl struggles with customer support and delivery accuracy.

Full reviews: Zomato · Thuisbezorgd.nl

Zomato offers a user-friendly experience with good deals and international traveler support, despite some issues with payment and customer service. Thuisbezorgd.nl, while having many restaurant options, is frequently criticized for inaccurate delivery times, non-existent customer support, and app glitches.

Head to head

Features edge: ZomatoR5R10R17R20
Zomato Zomato is praised for its seamless login for international travelers, offering email login and various payment options, which is a 'lifesaving' feature for those without local phone numbers R5. Users also appreciate its 'great deals' and 'easier interface' compared to competitors R17R20. However, some users report issues with applying coupons R10 and a 'horrible app design' where the delivery/dine-in button is easily missed .
Thuisbezorgd.nl Thuisbezorgd.nl offers a wide selection of restaurants and some users find its design 'smooth and logical' and 'super easy to use' . However, it lacks crucial features like filtering for restaurants open for delivery 'NOW' , a search button within a selected restaurant , and clear information on item availability . Many users also complain about the absence of a live tracking feature for delivery .
Ease of Use edge: ZomatoR5R9R12R20
Zomato Zomato is generally considered 'user friendly' and 'easy to use' R20. International travelers specifically highlight the convenience of email login and diverse payment options R5. However, some users find the app slow R9 and report issues with auto-saving tip amounts, which is difficult to change R12. There are also complaints about a 'horrible app design' where a key button is easily missed .
Thuisbezorgd.nl Thuisbezorgd.nl is described as 'super easy to use' and having a 'smooth and logical design' by some . Conversely, many users find it 'difficult and frustrating' and 'not user friendly at all' . Specific issues include difficulty changing payment methods , a non-functional search function , and an inability to filter for open restaurants . Menus are also reported to lack English translations, making it hard for non-Dutch speakers .
Reliability tieR1R2R3R8
Zomato Zomato's reliability is a mixed bag. Some users report 'spot on' deliveries and 'good service' R2R8. However, a significant number of reviews highlight issues such as cancelled orders without refunds R1R3, missing food items R16, delayed deliveries R26R32R52, and incorrect orders R19. The real-time tracking is often inaccurate R40, and some drivers are accused of not delivering food or eating it R36.
Thuisbezorgd.nl Thuisbezorgd.nl faces widespread criticism for its reliability. Users frequently report 'inaccurate delivery times' , with orders often arriving an hour or more late . Many orders are not delivered at all, with users being charged without receiving food R94. The app's tracking is often non-existent or unreliable .
Price/Value edge: ZomatoR17R20R21R28
Zomato Zomato is noted for offering 'great deals' R17R20. However, some users perceive the prices as 'too much' compared to other apps R28. There are also complaints about 'price flakiness' where prices change randomly during payment R21 and a 20% upcharge for foreign card USD checkout .
Thuisbezorgd.nl Thuisbezorgd.nl is described as 'extremely expensive' by some users, with high minimum order values for free delivery and additional fees for payment methods like PayPal or credit cards R81. However, one user notes that the fees are 'generally slightly less' than a competitor .
Customer Support tieR7R16R19R36
Zomato Zomato's customer support is a major pain point. Users describe it as 'worse customer support ever' R7, 'pathetic' R7, and '0 human support' R36. Many report issues being unresolved for months, with support asking for the same information repeatedly R7. The support system relies on 'broken AI chatbots' that auto-decline refunds, with no option to connect to a human . Users are often left without help for missing or incorrect orders R16R19.
Thuisbezorgd.nl Thuisbezorgd.nl's customer service is overwhelmingly criticized as 'zero customer service' R67. Users report being unable to contact support unless an order is placed , and that the support consists of a 'useless chatbot' that cannot resolve issues R67R73R76R94. There is no timely update for order problems R67, and issues are often referred to restaurants, creating a 'circle of pure hell' R76. Responses via email can take 'weeks' .
Pick Zomato if

You are an international traveler needing flexible login and payment options, or if you prioritize good deals and a generally user-friendly interface R5R17R20.

Pick Thuisbezorgd.nl if

You are in a region where Thuisbezorgd.nl has a strong restaurant selection and you have historically had positive experiences with their delivery speed .

Evidence note: Both apps have significant negative feedback regarding customer support and delivery reliability, making it difficult to declare a clear winner in those dimensions based solely on user reviews. Zomato's larger user base provides more varied feedback, while Thuisbezorgd.nl's reviews are more consistently negative on core service aspects.

Frequently asked

Does Zomato support international travelers?
Yes, Zomato is highly praised by international travelers for its seamless login options, including email, and a host of payment options, making it easy to order food even without a local phone number R5.
Is customer support effective for Thuisbezorgd.nl?
No, customer support for Thuisbezorgd.nl is widely criticized as 'zero customer service' and relies on a 'useless chatbot' that cannot resolve issues, with no option to speak to a human R67R73R76R94.
Are delivery times accurate for Zomato?
Zomato's real-time tracking is often reported as inaccurate, and users experience delayed orders, sometimes by an hour or more, even with premium memberships R26R32R40R52.
Does Thuisbezorgd.nl have hidden fees?
Yes, Thuisbezorgd.nl is noted for being 'extremely expensive' with high minimums for free delivery and additional charges for using payment methods like PayPal or credit cards, sometimes almost 2 euros R81.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Zomato 5/5 · US Best food delivery app for INTERNATIONAL TRAVELLERS: The best part about Zomato is the seamless login for an international traveler while others require phone number to login, zomato has email login options as well and host of payment options making international travelers like me who have returned to India to be able to place order even if we don’t have the local +91 number . This is lifesaving i
  2. [R10] Zomato 1/5 · US Very bad: When i tried to apply coupon on my first order it was saying invalid, Zomato really disappointed me!
  3. [R17] Zomato 4/5 · US Great Deals: I used to use Swiggy way more than Zomato but it seems now that Zomato has really great deals and a much easier interface.
  4. [R20] Zomato 4/5 · US User friendly app, great offers.: User friendly app, great offers.
  5. [R9] Zomato 3/5 · US Ad: Make it lil faster app
  6. [R12] Zomato 3/5 · US Actually….re-reviewing…: It works well in general, but once you first tip, it auto-saves that as the tip for every order, and it took me a while to figure out how to change that, but after about half-a-dozen more orders, I finally succeeded…
  7. [R1] Zomato 1/5 · US Fraudulent business practices: I have had multiple deals and orders cancelled for a refund with no penalty paid out. Food delivery is not a business where a refund makes the customer whole.
  8. [R2] Zomato 5/5 · US Yummy food delivered anywhere!!: I have ordered across multiple cities in India. The deliveries have always been spot on. Communication with restaurants through the app has been a breeze. Great job!!
  9. [R3] Zomato 3/5 · US Pin and address does not match: If the address and pin location doesn’t match, food order will be cancelled and we will not get refund. Be careful! Its a hit or miss and its not guaranteed you will receive the food all the time you ordered
  10. [R8] Zomato 5/5 · US Service Review: Zomato- by hearing its name only we can judge as good as service can a online food delivery application can provide, from past few years it has became my companion thank u for ur good service and love u zomato❤️🖤
  11. [R21] Zomato 3/5 · GB Price Flakiness: Random changing of prices while paying feels like breach of a promised price & not a good tactic!
  12. [R28] Zomato 1/5 · US Complaint: Too much price when compared to other apps and delivery time is high
  13. [R7] Zomato 1/5 · US Worse customer support ever: Try to avoid this app, the customer aupport is so pathetic they have been unavle to resolve my issue for the last 8 months after following up multiple times. The only reply I get from them ask for the same information 100 times which have been provided. This is after having Zomato gold and spending 10k per month.
  14. [R16] Zomato 1/5 · US Missing Food Item: It's been over 48 hours since I reported missing food from my order. I ordered a meal for 4 from Burger King, 1 burger & 4 four chicken nuggets were missing from the combo. I immediately raised a concern on the Zomato app. 2 people contacted me initially, but no one could provide a solution. I tried contacting them again later, but there was no response. I also emailed them, but
  15. [R19] Zomato 1/5 · US Incorrect orders are never addressed: Please stop using this service, imagine paying for something and receiving something else and when you have all the proofs, they simply outright refused to help you. You will never be able to reach a human to speak to, not even chat with, their entire support is premeditated chat responses (a set few options from which you have to select), and when everything
  16. [R36] Zomato 1/5 · US Scam - Don’t Prepay if you have to use this app!: 0 human support - drivers eat people food and blame on customers for not accepting the deliver? No refund either. Why would I order and not accept it?! Left stranded at 10pm after I prefer food my child. Avoid this app at all costs. If you absolutely have to use it - choose pay on delivery option. Don’t be surprised if they randomly turn off this o
  17. [R67] Thuisbezorgd.nl 1/5 · US Zero customer service: The app is mostly fine, but when something goes wrong, there is absolutely zero customer services options available available. There is a useless chatbot, that cannot actually do anything. You’ll probably get a refund in a few days, but there is no timely updates the day of the order.
  18. [R73] Thuisbezorgd.nl 1/5 · US Couriers are very bad: We have reached a year when the couriers don’t speak English, Dutch, French, or any other European language. They don’t know how the app works, so when something goes wrong the poor guy just doesn’t know what to do, returns the order to the restaurant, the restaurant owner panics and we both try to reach support only to get an incredibly stupid chatbot do nothing. The JustEa
  19. [R76] Thuisbezorgd.nl 1/5 · US Worst delivery service imaginable: They rely on AI and it’s impossible to get any help. They refer every issue to the restaurant and the restaurants’ AI says any problems have to be handled by thuisbezorgd. A circle of pure hell.
  20. [R94] Thuisbezorgd.nl 1/5 · US Food not delivered and no refund: I have downloaded this app in Amsterdam to get some food. Never received my products. Help center in app is useless, only bot is answering you, which can't do anything. restaurant contacted me next day and told me that they closed early and that's why they did not deliver my products (how is that even excuse?) and offered to deliver it next day. Of course I did no
  21. [R26] Zomato 1/5 · US Order delayed: They took 50 minutes to order food and the dominos was just a km away
  22. [R32] Zomato 1/5 · US Worst worst: Zomato us a worst platform. If ur order is delayed one hour also they easily say .. sorry it will reach to u They dont take any action against restaurant or delivery partner. We are going to raise a concern on social media with a live response
  23. [R40] Zomato 2/5 · US Disappointed: The real time tracking is never accurate and delivery partners are assigned for multi orders will end up delaying your order even if you have Gold membership. They’re making profit and we are the ones who’s losing our money.
  24. [R52] Zomato 1/5 · US Not satisfied: I order food and my food was delivered 2 hours later, driver picked up the order and went to drop other orders, I try to contact support they didn’t help
  25. [R81] Thuisbezorgd.nl 3/5 · US Brilliant app, just extremely expensive: Brilliant app, just extremely expensive. Most orders are a minimum of 7,59 or sometimes up to €35 to get free delivery. The expenses to pay with PayPal, credit-cards etcetera is ridiculous. Most stores except those for free. Here's is almost 2 euros. Most restaurants, cafeterias, etcetera usually offer very good food and quick/warm deliveries.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store