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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Expedia vs Hopper

Expedia 4.8★ · Free to download 70
Winner Expedia
Hopper 4.8★ · Free to download 40

Expedia is generally more reliable for booking and customer service, despite some issues, while Hopper frequently faces severe problems with bookings, refunds, and support.

Full reviews: Expedia · Hopper

Expedia offers a more established and reliable platform for booking travel, with users frequently praising its ease of use and competitive pricing, though customer service and refund processes can be frustrating. Hopper, while lauded for its price tracking and potential savings, is plagued by widespread complaints about booking errors, hidden fees, and extremely poor customer support, making it a riskier choice for many users.

Head to head

Features & Functionality tieR5R6R17R30
Expedia Expedia users appreciate the app's ease of navigation and the ability to find good deals R5R17R41. However, some report issues with the app spinning while searching, freezing, or lagging R6. There are also complaints about specific features not working, like the map view or options for meal plans R30.
Hopper Hopper is praised for its price tracking feature, which helps users find lower rates for flights and hotels R71. Users also like its user-friendly interface and the convenience of having many hotels in one app . However, the app is criticized for displaying too many advertisements and for being unable to predict prices for some flights . Some users also report issues with the app's location accuracy, showing hotels far away or in different cities .
Pricing & Value tieR5R18R22R34
Expedia Expedia users often find good prices and deals, sometimes cheaper than booking directly with hotels, and appreciate earning rewards R5R41. However, many users report issues with prices changing quickly or being higher at checkout than initially displayed R18R34. There are also complaints about unexpected charges, like trip insurance costing more than advertised R22.
Hopper Hopper is frequently lauded for helping users find competitive and often cheaper prices for flights and hotels, with some users claiming it's their go-to for savings R65. However, a significant number of reviews highlight issues with inaccurate hotel prices, hidden resort fees, or additional charges not included in the initial booking R73. Some users also report that the app's price predictions were wrong, leading to higher costs R66.
Booking & Reliability edge: ExpediaR8R12R23R37
Expedia Expedia is generally considered reliable for booking travel, with many positive experiences reported for hotel and flight arrangements R8R23. However, there are instances of bookings being canceled without notification or incorrect information about hotel amenities R37. Some users also struggle to obtain hotel invoices after their stay R12.
Hopper Hopper users report severe and frequent issues with booking reliability. Many reviews describe instances where bookings were confirmed in the app but not with the hotel or airline, leading to travelers being stranded or having no reservation upon arrival . There are also reports of incorrect dates being booked and purchased services, like luggage, not being included .
Customer Service & Support edge: ExpediaR4R10R12R13
Expedia Expedia's customer service receives numerous complaints, with users reporting difficulty getting help for canceled flights, obtaining refunds, or resolving booking issues R4R10R13. Users often find it impossible to reach a live person and describe agents as incompetent R12R28.
Hopper Hopper's customer service is overwhelmingly criticized as terrible, useless, and non-existent R73. Users report long hold times, unhelpful AI chatbots, and an inability to reach human agents, especially for international calls . Many users complain about not receiving refunds even after weeks or having issues unresolved .
Refunds & Cancellations edge: ExpediaR13R19R25R31
Expedia Expedia users frequently report significant difficulties and delays in receiving refunds, even for guaranteed free cancellations or when the vendor authorizes the refund R13R19R25R31. Some users are charged cancellation fees that they find unfair .
Hopper Hopper has widespread and severe issues with refunds. Users report not receiving refunds for weeks or even months, despite cancellations being confirmed or hotels authorizing them . Many describe a frustrating process of being put on hold, dealing with unhelpful customer service, and ultimately losing money .
Pick Expedia if

You prioritize a more established platform with generally reliable bookings and a wider range of travel options, and are willing to navigate potentially frustrating customer service if issues arise R23R41.

Pick Hopper if

You are primarily looking for competitive flight and hotel prices and value price tracking features, and are comfortable taking a risk with booking reliability and customer support R71.

Evidence note: Hopper's reviews show a strong negative skew regarding customer service, refunds, and booking reliability, despite its high lifetime rating. Many recent reviews for Hopper highlight severe issues, suggesting a decline in user satisfaction in these areas. Expedia also has customer service complaints, but they appear less frequent and less severe than Hopper's.

Frequently asked

Is Expedia reliable for booking hotels and flights?
Expedia is generally considered reliable for booking hotels and flights, with many users reporting positive experiences and finding good deals R8R23R41. However, some users have encountered issues with bookings being canceled without notification or incorrect hotel information R37.
Does Hopper really save money on travel?
Hopper is frequently praised for its ability to help users find competitive and often cheaper prices for flights and hotels, with its price tracking feature being a key benefit R65R71. However, many users report issues with hidden fees, inaccurate hotel prices, or price predictions that proved incorrect, leading to higher costs than expected R66R73.
Which app has better customer service for booking issues?
Expedia, while having its share of customer service complaints regarding difficulty reaching agents and resolving issues R4R10R12R28, appears to have better support than Hopper. Hopper's customer service is overwhelmingly criticized as terrible, with users reporting unhelpful AI chatbots, long wait times, and an inability to resolve critical booking and refund problems R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  2. [R6] Expedia 3/5 · US App just spinning while searching: I can use the app to search, I can use the website though. I use the app just for booking info and the website for searching for my travel.
  3. [R17] Expedia 5/5 · US Superb: Everything is at your fingertips so easy to navigate
  4. [R30] Expedia 3/5 · GB Where are the options for half board?: Been using the app for about 6 years with no problem. Last weekend I was looking for a package holiday to Spain with a hotel offering half board, but the option of booking breakfast/half/full board/all inclusive was not showing for any of the hotels: this included hotels we had booked before. Can you please restore this function, or advise what I need to do?
  5. [R18] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  6. [R22] Expedia 1/5 · US Misled: When checking out of my hotel purchase, an offer popped up for trip insurance for $4.50. So, I opted for it. When I printed my receipt the charge was $9.00 for the insurance. Is this fraud?
  7. [R34] Expedia 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke
  8. [R8] Expedia 5/5 · US Good: So far so good
  9. [R12] Expedia 3/5 · US Hotel invoice: Why is it so hard to get the hotel invoice from Expedia after the stay? Why not get an email with the invoice right after the stay? Impossible to get a live person to talk to you or even get a contact number and the virtual assistant keeps asking about a new booking on the app. Not intuitive imo.
  10. [R23] Expedia 5/5 · US Airfares: Expedia gives the best price on reliable airlines - the site is established and reliable
  11. [R37] Expedia 1/5 · US Junk: I don’t know what’s going on with this site anymore but I booked a hotel room and when I got there the room was canceled for no reason I was never given and email or message telling me
  12. [R4] Expedia 1/5 · US Customer: Horrible customer service
  13. [R10] Expedia 1/5 · US Terrible service: Cannot get help when flight get cancelled
  14. [R13] Expedia 1/5 · US Difficult: Hard to obtain refund when vendor cancels event.
  15. [R19] Expedia 1/5 · US Scam app: Cancellation policy is a scam. Impossible to get in touch with someone at the company within allotted time and was not able to get money back for guaranteed free cancellation. Expedia (with partner companies) is basically a monopoly now but avoid if you can.
  16. [R25] Expedia 1/5 · US Refund: June I canceled my hotel reservation and received a cancellation confirmation number from Expedia but as of today, I have not received my refund to my AMEX card
  17. [R31] Expedia 1/5 · US Untrustworthy: One star is too much. Expedia is holding onto my hotel refund, even though the hotel emailed me and Expedia authorizing the refund and the hotel sent the money to Expedia. Don’t use Expedia. Go to the hotel directly.
  18. [R41] Expedia 5/5 · US Expedia has been AMAZING: We’ve been using the Expedia app for years and to be honest, it’s very reliable and it’s also very easy to use! Prices are a HUGE PLUS!!! Much cheaper than going directly through the hotels and we earn cash that can be used towards other stays in the future. I highly recommend Expedia!
  19. [R65] Hopper 5/5 · US Convenient: Good fast prices
  20. [R66] Hopper 3/5 · US It’s good but not great: TLDR: It cost me over 300+ dollars telling me the flight would go down when in reality it skyrocketed to almost 1000/pp It seemed like hopper was perfect to view multiple flights across multiple airlines, Compare prices, and even have the option to watch flights and Hopper would notify you when the price gets better. I thought 700/pp was a bit steep from NY->Turks so I wa
  21. [R71] Hopper 5/5 · US Time traveler: I love their option to search and wait for better rates. Also the information that they share for that. It saves me quite a bit!
  22. [R73] Hopper 1/5 · US Albert’s experience: Hopper is a waste of time you pay for your room to find out you still have resort fees when you get to the hotel when the app clearly says all fees included. Customer service is the worse you cant understand them and they don’t know there own policies save your time and use Airbnb deleting this app i don’t like people who do bad business
  23. [R28] Expedia 1/5 · US Horrible customer support and app in general: Had to call twice for hours because I wanted to cancel flights, the agents there are the most incompetent people I’ve ever seen, the first time I called he gave me totally different booking reference numbers from the second guy I called(had to call again because the app was telling me the departing flight wasn’t cancelled) and the agent was telling me

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store