Expedia vs Booking.com

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R5] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
2. [R18] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
3. [R68] Booking.com 5/5 · US Easy bookings: Always easy to use and always find great deals on hotel stays
4. [R63] Booking.com 3/5 · US Convenient if you avoid the sinister scammy parts: If you book a vehicle, it includes “insurance.” This is Booking.com’s “service” and it entirely independent from the rental company. This “insurance” is not usually honored and requires a police report. you are essentially wasting your money and will need to buy insurance again with the actual company. Additionally, the prices they show do not inc
5. [R6] Expedia 3/5 · US App just spinning while searching: I can use the app to search, I can use the website though. I use the app just for booking info and the website for searching for my travel.
6. [R45] Expedia 3/5 · GB LAG!: The app is easy to use and great but wow the lag is insane. It freezes constantly and I have quit and start again multiple times during my search. Please fix :(
7. [R75] Booking.com 3/5 · GB Can’t log in: Nice app. Unfortunately I can’t log in due to an error on bookings end. Thankfully, I could retrieve my booking very easily
8. [R79] Booking.com 1/5 · US Terrible rude customer service: I’ve been using booking for all my travel for several years and the representatives I spoke with today were some of the rudest, could not care less to accommodate or help at all. If I missed my flight and had to stay with my kids at an airport for several days, they would not have seemed to care at all to go one bit out of their way to attempt to not make that happe
9. [R10] Expedia 1/5 · US Terrible service: Cannot get help when flight get cancelled
10. [R31] Expedia 1/5 · US Untrustworthy: One star is too much. Expedia is holding onto my hotel refund, even though the hotel emailed me and Expedia authorizing the refund and the hotel sent the money to Expedia. Don’t use Expedia. Go to the hotel directly.
11. [R82] Booking.com 5/5 · US Happy Member: I have been using booking for years honestly I should be in one of the commercials lol. But any problems I have they always solved it right away no hassle no hesitation the only app I use to book my rooms in my own hometown or out of state I will forever be a customer
12. [R110] Booking.com 5/5 · US Great service: I absolutely love Booking.com! Always free of hassle, great prices, nice stays.. highly recommend!
13. [R34] Expedia 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke
14. [R85] Booking.com 1/5 · US Misleading! Be aware!: Shows the prices on the app in us dollars but charge you in euros. Customer service is non existent .
15. [R4] Expedia 1/5 · US Customer: Horrible customer service
16. [R28] Expedia 1/5 · US Horrible customer support and app in general: Had to call twice for hours because I wanted to cancel flights, the agents there are the most incompetent people I’ve ever seen, the first time I called he gave me totally different booking reference numbers from the second guy I called(had to call again because the app was telling me the departing flight wasn’t cancelled) and the agent was telling me
17. [R101] Booking.com 1/5 · US No customer service: Worst customer service ever