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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Expedia vs Priceline

Expedia 4.8★ · Free to download 60
Winner Priceline
Priceline 4.8★ · Free to download 75

Priceline generally offers better deals and a more reliable booking experience, making it the preferred choice for budget-conscious travelers, while Expedia struggles with consistent customer service and app reliability.

Full reviews: Expedia · Priceline

Priceline often provides better rates and a smoother booking process, especially for hotels and rental cars, despite some users encountering issues with express deals and inaccurate descriptions. Expedia, while offering good deals for some, is plagued by widespread complaints about customer service, refund difficulties, and app glitches.

Head to head

Deals and Pricing edge: PricelineR5R18R22R23
Expedia Expedia users report finding good prices and deals, sometimes cheaper than booking directly R5R23. However, many users complain about prices changing quickly before checkout, price gouging, and misleading offers R18R22.
Priceline Priceline is consistently praised for offering great deals and discounts on hotels, rental cars, and flights, with many users stating they rarely find better rates elsewhere R62R68R77. Some users, however, find prices still higher than usual or express deals disappointing .
Ease of Use and App Reliability edge: PricelineR5R6R17R39
Expedia Expedia's app is described as easy to navigate and use by some R5R17. However, a significant number of users report severe app issues, including spinning while searching, freezing, lagging, not progressing past the first screen, and map view not working R6R39R45R46.
Priceline Priceline's app is generally considered easy to use and convenient for combining travel needs . Despite this, some users find it confusing, difficult to use, and report bugs like double charging or unclear reservation changes .
Customer Service and Support tieR4R10R12R13
Expedia Expedia receives overwhelming negative feedback regarding its customer service, with users calling it 'horrible,' 'terrible,' and 'incompetent' R4R10. Many struggle to get refunds, contact live agents, or resolve issues like cancelled bookings or flight changes R12R13R16.
Priceline Priceline's customer service receives mixed reviews. Some users praise it as excellent and helpful, especially for questions or issues . However, a substantial number of users describe it as 'abysmal,' 'rude,' 'hostile,' and unhelpful, particularly when dealing with cancellations, refunds, or booking errors .
Booking Reliability and Accuracy tieR1R13R22R37
Expedia Expedia users report issues with booking reliability, including hotel rooms being cancelled without notice, misleading hotel descriptions (e.g., AC availability), and difficulties with refunds for cancelled events R13R37. There are also complaints about hidden charges and privacy policy changes R1R22.
Priceline Priceline users experience significant problems with booking reliability, including reservations not being found at hotels, double bookings, and rental cars being unavailable or having hidden fees . Hotel descriptions are sometimes inaccurate, leading to disappointment .
Pick Expedia if

you prioritize a wide selection of travel options and are comfortable with potentially navigating customer service challenges for good deals R5R23.

Pick Priceline if

you are looking for consistently great deals on hotels and rental cars and value an app that is generally easy to use for booking R62R68R77.

Evidence note: Both apps have a significant number of negative reviews, especially concerning customer service and booking issues. Priceline's lifetime rating is slightly higher, and its positive reviews more consistently highlight good deals and ease of use, giving it a slight edge despite similar complaints about service and reliability.

Frequently asked

Which app offers better prices for travel bookings?
Priceline is frequently cited by users for offering better rates and discounts on hotels, rental cars, and flights, with many stating they rarely find better deals elsewhere R62R68R77R80.
Is it easy to get refunds or change bookings with Expedia or Priceline?
Users of both Expedia and Priceline report significant difficulties with refunds and changing bookings. Expedia users frequently mention it's 'hard to obtain refund' and customer service is unhelpful when flights are cancelled or changes are needed R10R13R16R25. Priceline users also describe 'no refund' situations and 'total nightmare' experiences with cancellations and double charges .
Are there common app performance issues with either Expedia or Priceline?
Expedia users frequently report app performance issues such as the app 'just spinning while searching,' freezing, lagging, not progressing past the first screen, and map view not working R6R39R45R46. Priceline users occasionally mention 'bugs in the APP' and finding it 'confusing' or 'difficult to use' .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  2. [R18] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  3. [R22] Expedia 1/5 · US Misled: When checking out of my hotel purchase, an offer popped up for trip insurance for $4.50. So, I opted for it. When I printed my receipt the charge was $9.00 for the insurance. Is this fraud?
  4. [R23] Expedia 5/5 · US Airfares: Expedia gives the best price on reliable airlines - the site is established and reliable
  5. [R6] Expedia 3/5 · US App just spinning while searching: I can use the app to search, I can use the website though. I use the app just for booking info and the website for searching for my travel.
  6. [R17] Expedia 5/5 · US Superb: Everything is at your fingertips so easy to navigate
  7. [R39] Expedia 3/5 · GB Map view doesn’t work: Trying to find somewhere to drive to in northern Spain but the map view doesn’t work. Kind of pointless really isn’t it?
  8. [R4] Expedia 1/5 · US Customer: Horrible customer service
  9. [R10] Expedia 1/5 · US Terrible service: Cannot get help when flight get cancelled
  10. [R12] Expedia 3/5 · US Hotel invoice: Why is it so hard to get the hotel invoice from Expedia after the stay? Why not get an email with the invoice right after the stay? Impossible to get a live person to talk to you or even get a contact number and the virtual assistant keeps asking about a new booking on the app. Not intuitive imo.
  11. [R13] Expedia 1/5 · US Difficult: Hard to obtain refund when vendor cancels event.
  12. [R1] Expedia 1/5 · US Changing of Privacy Policies: It’s dirty how they change their privacy policies once you have the app. Just wrong!!!
  13. [R37] Expedia 1/5 · US Junk: I don’t know what’s going on with this site anymore but I booked a hotel room and when I got there the room was canceled for no reason I was never given and email or message telling me
  14. [R62] Priceline 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  15. [R68] Priceline 5/5 · US Great deals: Love the great abs on time deals. I highly recommend Priceline when traveling
  16. [R77] Priceline 5/5 · US Always Great Pricing: My go to for saving on hotels and resorts!!
  17. [R80] Priceline 5/5 · US Great App!: I always use Priceline! It’s an awesome app. I ALWAYS find good deals on Priceline. I’ve tried others before, but they do not compare to the deals I’ve gotten from this app.
  18. [R16] Expedia 1/5 · US Do not recommend: Tried to change time for pick up. Was told to contact car rental. Did that and was told to contact Expedia. So decided to handle it when we picked up the car. We were there 3 hours early and charged an extra $200. For 3 hours! Expedia is an agent for car rental and should not have passed the buck
  19. [R25] Expedia 1/5 · US Refund: June I canceled my hotel reservation and received a cancellation confirmation number from Expedia but as of today, I have not received my refund to my AMEX card
  20. [R45] Expedia 3/5 · GB LAG!: The app is easy to use and great but wow the lag is insane. It freezes constantly and I have quit and start again multiple times during my search. Please fix :(
  21. [R46] Expedia 2/5 · US Stops searching: The most recent version for iOS will not progress past the first screen.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store