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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Expedia vs Travelocity Hotels & Flights

Expedia 4.8★ · Free to download 70
Winner Expedia
Travelocity Hotels & Flights 4.8★ · Free to download 45

While both apps offer similar services, Expedia generally provides a more reliable user experience and better customer support, despite some shared issues.

Full reviews: Expedia · Travelocity Hotels & Flights

Expedia and Travelocity both serve as platforms for booking travel, but recent reviews indicate Travelocity struggles significantly with app stability and customer service. Expedia, while not without its faults in customer support and pricing transparency, offers a more consistent experience for users.

Head to head

App Functionality & Ease of Use edge: ExpediaR5R6R17R30
Expedia Expedia users generally find the app easy to navigate and use for searching and booking R5R17. However, some report issues with the app spinning while searching, freezing, or lagging R6R45. There are also complaints about specific features not working, like map view or half-board options R30R39.
Travelocity Hotels & Flights Travelocity users frequently report severe app crashing, freezing, and loading issues, making it unusable for searching or viewing details . Some also mention broken links for sharing destinations and lost itinerary information .
Customer Service & Refunds tieR4R10R12R13
Expedia Expedia receives numerous complaints about horrible customer service, difficulty getting help with cancellations or refunds, and issues reaching a live person R4R10R12R13. Users describe agents as incompetent and being passed between Expedia and vendors R16.
Travelocity Hotels & Flights Travelocity also faces widespread criticism for horrendous customer service, unhelpful agents, and refusal to issue refunds even with proof . Users report being overcharged, having flights canceled without consent, and difficulties with credits .
Pricing & Value tieR5R18R22R23
Expedia Many Expedia users praise the app for offering best deals and good prices, often cheaper than booking directly R5R23. However, a significant number of reviews complain about price gouging, prices changing quickly at checkout, and misleading offers R18R22R34.
Travelocity Hotels & Flights Travelocity is frequently lauded for great prices and being affordable, with users finding it a good way to save money . Conversely, some users feel prices are not good, or that they are overcharged compared to the hotel directly .
Booking Accuracy & Reliability edge: ExpediaR2R3R8R9
Expedia Expedia users generally find the platform reliable for booking, with many positive experiences regarding hotel stays, flights, and excursions R2R8. However, there are instances of incorrect hotel descriptions, canceled rooms without notification, and issues with hotel amenities R3R9.
Travelocity Hotels & Flights Travelocity users have positive experiences with bookings being spot on and seamless . Yet, there are critical reports of being sent to the wrong hotel, booking issues with flights, and poor hotel quality not matching expectations .
Pick Expedia if

You prioritize an app that is generally functional and easy to navigate for searching and booking, even if you might encounter occasional glitches or need to be vigilant about price changes R5R17. You are willing to deal with potentially frustrating customer service if issues arise, as both apps share this weakness R4R10R12.

Pick Travelocity Hotels & Flights if

You are a long-time user who has had consistently positive experiences with Travelocity's pricing and booking accuracy in the past . You are comfortable using the website as a backup, given the severe app functionality issues .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and app glitches. Travelocity's recent reviews show a more pronounced and consistent problem with app stability, making it difficult to use for basic functions. Many positive reviews for both apps are general statements of satisfaction without specific details.

Frequently asked

Which app is better for finding deals and good prices?
Both Expedia and Travelocity are praised by users for offering good deals and competitive prices, with many finding them cheaper than booking directly R5R23. However, both also face complaints about prices changing at checkout or being higher than expected R18R34.
Which app has better customer support for cancellations and refunds?
Neither app stands out for excellent customer support regarding cancellations and refunds; both Expedia and Travelocity receive numerous complaints about horrible service, difficulty reaching agents, and issues with processing refunds R4R10R12. Users of both apps report being passed between the app and the vendor, or being denied refunds even when seemingly eligible R16.
Are there common technical issues with either app?
Yes, both apps experience technical issues, but Travelocity's problems appear more severe and frequent, with many users reporting the app crashing, freezing, or failing to load search results and hotel details . Expedia users also report occasional lagging, freezing, or specific features not working, such as map view or certain booking options R6R30R39R45.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  2. [R6] Expedia 3/5 · US App just spinning while searching: I can use the app to search, I can use the website though. I use the app just for booking info and the website for searching for my travel.
  3. [R17] Expedia 5/5 · US Superb: Everything is at your fingertips so easy to navigate
  4. [R30] Expedia 3/5 · GB Where are the options for half board?: Been using the app for about 6 years with no problem. Last weekend I was looking for a package holiday to Spain with a hotel offering half board, but the option of booking breakfast/half/full board/all inclusive was not showing for any of the hotels: this included hotels we had booked before. Can you please restore this function, or advise what I need to do?
  5. [R4] Expedia 1/5 · US Customer: Horrible customer service
  6. [R10] Expedia 1/5 · US Terrible service: Cannot get help when flight get cancelled
  7. [R12] Expedia 3/5 · US Hotel invoice: Why is it so hard to get the hotel invoice from Expedia after the stay? Why not get an email with the invoice right after the stay? Impossible to get a live person to talk to you or even get a contact number and the virtual assistant keeps asking about a new booking on the app. Not intuitive imo.
  8. [R13] Expedia 1/5 · US Difficult: Hard to obtain refund when vendor cancels event.
  9. [R18] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  10. [R22] Expedia 1/5 · US Misled: When checking out of my hotel purchase, an offer popped up for trip insurance for $4.50. So, I opted for it. When I printed my receipt the charge was $9.00 for the insurance. Is this fraud?
  11. [R23] Expedia 5/5 · US Airfares: Expedia gives the best price on reliable airlines - the site is established and reliable
  12. [R2] Expedia 5/5 · US Quick, Easy & Friendly Check-In: Arrived at the hotel and was quickly greeted by staff at the check in counter. She was great! Absolutely love receiving a drink token when arriving-hope more hotels follow this trend!
  13. [R3] Expedia 3/5 · US Spark vs Tru: I’ve previously stayed at the Tru by Hilton about a quarter mile away. Spark was comfortable but the facility is dated and the noisy AC unit in my room was unable to satisfactorily cool the room. The staff members working at Spark were exceptional and very customer minded.
  14. [R8] Expedia 5/5 · US Good: So far so good
  15. [R9] Expedia 3/5 · US Nice happy hour but musty room: The carpet in the bedroom smelled musty & damp. The bathrooms were not cleaned well, little hairs in the corner. After the room was cleaned, they never took our dirty breakfast plates, so we left them outside the door, in which they stayed for days.
  16. [R34] Expedia 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke
  17. [R16] Expedia 1/5 · US Do not recommend: Tried to change time for pick up. Was told to contact car rental. Did that and was told to contact Expedia. So decided to handle it when we picked up the car. We were there 3 hours early and charged an extra $200. For 3 hours! Expedia is an agent for car rental and should not have passed the buck
  18. [R39] Expedia 3/5 · GB Map view doesn’t work: Trying to find somewhere to drive to in northern Spain but the map view doesn’t work. Kind of pointless really isn’t it?
  19. [R45] Expedia 3/5 · GB LAG!: The app is easy to use and great but wow the lag is insane. It freezes constantly and I have quit and start again multiple times during my search. Please fix :(

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store