Travelocity Hotels & Flights

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Save money and time: Booking was easy! Reminders made it easy to prepare and the service and location recommended were excellent and all for the best price I could find! Save money and time with Travelocity!!
2. [R6] 5/5 · US Goood: Very easy to use no hassle
3. [R13] 5/5 · US Easy to navigate: Lots of options were shown . Price was fair
4. [R20] 5/5 · US Unmatched: I searched for days using every method other than Travelocity and couldn’t find anything I wanted for the last minute trip I was planning. Finally Ia friend told me to try your tools and I immediately found a vacation package better than what I was looking for at a very reasonable price. My search is over and Travelocity will be my first stop
5. [R3] 5/5 · US Confident: We've learned to be confident in booking. Have found photos, descriptions etc very representative of rental units we've used Will continue to use in the future and look forward to rebooking a few places
6. [R28] 4/5 · US Great company, app could use one tweak: This app really finds the best prices, and makes planning much simpler! The insurance when renting a vehicle is also worth it. My one complaint is searches are not automatically held. So if I leave the app without even closing it, I cannot pick up where I started.
7. [R42] 5/5 · US Trust and values: I always recognize the great prices, ease of the app, and the customer service. It is a superior app. Thank you Travelocity for making my life easier
8. [R4] 1/5 · US Overcharge: Travelocity is a joke! Our hotel charged us $100 less and Travelocity charged us $100 more and when we went ask for a refund with a proof of receipt they would not give us the hundred dollars back. Completely done with them forever and deleting the app! Warning for those of you whoever ever want to use Travelocity. They are not for you but against you !
9. [R16] 1/5 · US Theives: I made a car reservation and when I made a the LDW was $16.99 per day. The final receipt charged me $32.99 per day. The charge is subject to the dynamic pricing at the time of contract, even though it is the same price today if I make the exact same reservation, price, car. I will NEVER change se Travelocity again. They lost a customer over $50-60 of stolen profit
10. [R48] 1/5 · US Travelocity APP: a spy in your phone: Get rid of Travelocity. It adds a "membership fee" and you never know it.
11. [R50] 1/5 · US the worst car rental: Hello, on Thursday, December 5th, I rented a car. I was charged for insurance because I was a driver under 24, but I ended up having to cancel the entire reservation because they didn't have any cars available that day. I'm writing to request a refund for the insurance, as it was never used, and you accepted my reservation even though you knew you didn't have any cars availab
12. [R5] 1/5 · US Service NO longer exists here: Travelocity used to be my go-to for ALL things travel. I’m a member for over 20 years and the level of service they once provided to its customers have changed drastically. I’ve watched it go from top notch to now they don’t even try anymore. Yea, I’m done done with Travelocity.
13. [R7] 1/5 · US Stay away from this company: This company will take your money and don’t provide any service at all , I will not recommend it , if you try to contact them they take a while to respond and forget it if you want to call them , so basically they will take your money and fail in providing service , but for sure they will take your money
14. [R15] 1/5 · US Poor service: I’ve not used Travelocity much the past 2-3 years and they used to be excellent. I loved it. But the past trip I had when I had to speak to customer service was terrible. And I had to wait on hold for a very very long time as well.
15. [R18] 1/5 · US Wtf: Trying to find my tickets and the virtual assistant disabled typing. I have 11 emails about reserving my food but zero emails with my tickets. Never again
16. [R11] 3/5 · US Sent to a wrong hotel: I booked at amba Taipei Zhongshan, but when I arrived there, they said my booking was at their other branch, amba Chongshan (中山）which is lot less quality.
17. [R14] 1/5 · US Not what I expected: Fox car rental isn’t recommended. Only had two options of vehicles and not what I had reserved. Hotel room is next to housekeeping room and adjoining hotel room is so close, I can hear everything the other guest is doing.
18. [R23] 1/5 · US Trip to New Orleans: We booked all our flights online. The reservation didn’t even go through, but Travelocity charged their fees anyway. We were not able to speak to someone because we did not have an itinerary number or a cancellation number. So thanks for nothing☹️
19. [R34] 1/5 · US Horrible Service: Car rental at Routes refused to rent to me and both Routes and Travelocity refused to refund me. Horrible app and horrible customer service
20. [R10] 2/5 · US What did they do?: Why did they take away all the options for sorting and refining my search? I liked to sort by rating while still refining by price. I’m guessing the app runs faster now, which is good, but overall it’s going to take me longer to find the hotel I want.
21. [R45] 3/5 · US Frustrating!: I went through choosing dates, choosing the hotel, choosing the flights and when I go to review, it keeps telling me to change the flight, but it gives me no options! I've done this five times now. I give up.
22. [R47] 1/5 · US Crashes, WSOD can lead to duplicate bookings: Customer support is useless to resolve issues with providers
23. [R205] 3/5 · GB Apple languages mixed up.: The app defaults to Spanish even though I’ve clearly set my profile settings to English.When I go back and change the language to English, some of the content is an English and some of it is still in Spanish.
24. [R21] 1/5 · US All he wanted to do is have you fill out reviews before they will let you use the app: 1
25. [R54] 1/5 · US Be Careful!: Every time you search they collect data and raise the prices. Check directly before you book.
26. [R55] 2/5 · US TEN updates in a month!: You’ve got to be kidding me??
27. [R73] 1/5 · US Don’t book with any 3rd party. Just go straight to the Source: You can’t amend the booked flights. There are no exceptions to changing a location or cancellation without losing all of your money.
28. [R82] 2/5 · US Cancellation policy: Needs flexibility in cancellation policy especially if fault of airlines, hotels, or car rental agency cannot fulfill their obligation to travelers
29. [R84] 1/5 · US Flight Round Trip AUS - MIA: You booked my return from MIA to AUS with Frontier Air. Frontier canceled my flight for Oct 6. I rebooked to return a day early Oct 5. Frontier has now canceled that flight. I now have a one-way from AUS to MIA and no way to return home. Either get me a return flight on 10/5 or 10/6 between 1:00pm and 4:00pm or refund my entire trip.
30. [R71] 5/5 · US Impossible to talk to a real person: I have used Travelocity for years with success, but now that I have a real problem, I can’t get anyone to talk to. They keep giving me choices to click on, none of which apply to my situation. I am rethinking about using Travelocity in the future.
31. [R56] 2/5 · US Don’t depend on what they show: Our airline tickets were OK and we saved some money - but in spite of reserving our hotel room - they had never heard of us. I was bothered that they didn’t send any confirmation of our hotel reservations and there is no where on the site to ask anything. I don’t think we will be using this again.
32. [R62] 1/5 · US Travelocity Cancels your reservation to get a higher rate: This is the 2nd time Travelocity has cancelled my reservation in order to get a higher rate. They just randomly cancel your reservation that you have had for months because the current rate they can charge is now higher. Very bad business practice. I will be reporting them. Buyer beware. You will end up with no reservation.