Strava vs AllTrails

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R9] Strava 3/5 · US Stop with the subscription requests: Holy moly. The app is good but for heavens sake, every prompt I make pulls up a subscription prompt! I don’t need to subscribe… you’re doing too much.
2. [R21] Strava 3/5 · US Good app, but too much upselling: I’ve used Strava for years, mainly as a training log, but with a little Social boost of seeing what others are doing, and giving/getting a thumbs up. It games the system a little, slightly helping me get out more. But lately it is constantly trying to upsell me. There are some nice extra features with a paid subscription, but these days it seems like it asks me
3. [R69] AllTrails 3/5 · US Great App but it’s a money grab: 80 dollars is ridiculous for the peak subscription. I feel like it’s a money grab, I also hate how they show features that you don’t have access to and you don’t realize you don’t have that feature until you click on it. The peak features should be part of the plus subscription.
4. [R70] AllTrails 2/5 · US Offline maps doesn’t work offline: Have Plus membership. Downloaded a map to use offline. Went to a trail away from any coverage. Tried to use the downloaded map: “Not available. What you’re looking for isn’t available to view.” I have a Plus membership, which I thought gave me access to downloaded maps while offline. Later in the hike I got one bar of coverage, and it let me start the trail halfw
5. [R6] Strava 3/5 · US App that just feels behind and unintuitive: Navigating this app is frustrating. Compared to what’s out there, it just seems unintuitive and like you have to go through additional steps that don’t make sense to find basic information you are looking for.
6. [R22] Strava 1/5 · US Latest update broke the UI: The app has become really frustrating to use after the latest update. Several screens look unfinished or completely broken. The profile page has white text on white background, making the name, location, and stats almost impossible to read. Dark mode is inconsistent, with white and black sections mixed together, and some charts are difficult to read. Please fix: te
7. [R62] AllTrails 5/5 · US Hiking spots: I love how easy and fast I can find the best hiking spots nearby and knowing what the trails current conditions are and look like!
8. [R75] AllTrails 3/5 · US Great idea, but glitchy in practice: I love so many things about this website (notice I didn’t say app). However, every time I search for hikes, it automatically refreshes and brings me to the top of the page. I usually can’t scroll down past 10 or so hikes. Really inconvenient for those not looking to do the most popular hikes around.
9. [R25] Strava 1/5 · US App not working after update: Downloaded latest update and the app stopped working. I’ve contacted the support center and had no responses in 2 weeks. I’ve deleted the app, redownloaded it, and every time I open the app, it either shows a white screen with a text bar at top saying “something wrong. Try again.” When I try again, it is a completely black screen. Again, I’ve reached out to the suppor
10. [R37] Strava 1/5 · US App crashes and support never responds: I was stoked to play with Strava this season on my new bike. I went so far as to buy a Garmin 540. Soon after becoming a paying subscriber the app stopped working. Despite taking usual troubleshooting steps nothing worked. I tried the chatbot too. No biggie. I contacted support and waited. After a few days I reached out again. Weeks later nothing. Bummed
11. [R79] AllTrails 1/5 · US DO NOT BUY PAID PLANS: Do not spend money of a paid plan for this app. This app used to be great for on trail navigation and planning hiking trips but recently it is unusable. App will freeze and crash if you use it for more than 2 minutes and they don’t do anything to fix the problem. DO NOT BUY. Look for alternative
12. [R27] Strava 3/5 · US Way to expensive: Man this stuff should be free
13. [R42] Strava 3/5 · US It’s OK and free is OK but the request $80 for a year is outrageous: It’s been OK for the free portion. I’d be happy to purchase a yearly premium membership but $80 is just outrageous A few of my friends in my run group feel the same way You folks want $320 a year from the 4 of us but you’re getting zero dollars. How about drop it to $40 and get $160 out of us?!
14. [R87] AllTrails 3/5 · GB Feature locked: I would be happy to pay plus fees if I could create and modify my own routes. It’s ridiculous this is locked in the peak tier for £80 a year. Just save that tier for your AI tools? It’s a good app, nice interface and smooth operation, but I’ve cancelled my subscription and won’t restart it until these features are available for the plus tier. Very frustrating.
15. [R1] Strava 1/5 · US Atrocious customer support!: Their AI bot “Miles” has no ability to solve anything and closes chats with you. There is no way to talk to customer support. Even when the bot says someone will be in touch you just get an email saying they can’t help you. I am a paying subscriber and you are ducking answering any questions or actually helping me with the fact that you are letting another user in a di
16. [R4] Strava 1/5 · US App bug: Extremely frustrated. I just purchased the yearly subscription, and the app stopped working almost immediately. I reached out to support hoping for a quick fix, but all I got was a generic bot reply, no human has responded, and the issue is still unresolved. If you’re going to charge for a full year upfront, the least I’d expect is functional support when things break. Would not recommen
17. [R67] AllTrails 1/5 · US They will Scam you!: They offered a 50% off a year but when the actual charge came through it was full price. They were unwilling to give a refund and even after multiple escalations held to the full price. False advertising. Ruthless and totally not customer friendly.
18. [R82] AllTrails 1/5 · US Terrible and won’t accept cancel subscription: This app is not helpful and doesn’t allow you to cancel your trial subscription until after they charge you. There is no way to cancel in the app. You have to do it thru iPhone settings and it doesn’t show up there. Only discovered they charged me anyway by checking my CC statement. Had to file complaint with my CC to get refund. Scammers. Don’t fall