Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Jimmy John’s Sandwiches vs Subway®

Jimmy John’s Sandwiches 4.9★ · Free to download 70
Winner Jimmy John’s Sandwiches
Subway® 4.8★ · Free to download 40

Jimmy John's Sandwiches is generally the better choice due to its more reliable app performance and rewards program, despite some issues, while Subway's app is plagued by widespread login, payment, and coupon problems.

Full reviews: Jimmy John’s Sandwiches · Subway®

Jimmy John's Sandwiches offers a generally faster and easier ordering experience with a functional rewards program, though some users report issues with order tracking and payment. Subway's app, however, is currently experiencing significant problems with crashing, logins, gift card usage, and coupon redemption, making it a frustrating experience for many users.

Head to head

App Reliability & Performance edge: Jimmy John’s SandwichesR3R8R9R10
Jimmy John’s Sandwiches Jimmy John's users frequently praise the app for being "freaky fast" and easy to use, with orders often ready quickly R8. However, some users report issues with order tracking disappearing or not updating R3R9R12R26, payment failures , and the app canceling orders or not allowing changes R10.
Subway® Subway's app is currently suffering from severe reliability issues, with many users reporting crashes upon opening , inability to log in or create new accounts , and orders failing to process or complete after payment R119. Some also note erratic performance and the app locking up .
Ordering & Customization edge: Jimmy John’s SandwichesR8R15R16R19
Jimmy John’s Sandwiches Jimmy John's app is generally found easy to use for ordering and customizing sandwiches R8. However, some users find adding side items or specific customizations cumbersome R15R16. There are also complaints about not being able to change locations without restarting an order and issues with promo sizing not being specified R19.
Subway® Subway users express frustration with limited customization options, particularly for protein selection . The re-order feature doesn't remember customizations , and some users report difficulty selecting the correct store, with the app choosing random locations . The app also lacks a curbside delivery option despite signs .
Deals, Rewards & Gift Cards edge: Jimmy John’s SandwichesR6R7R8R27
Jimmy John’s Sandwiches Jimmy John's offers a registration deal for a free sandwich and generally makes it painless to use rewards R8. However, many users report significant problems redeeming points or rewards, with the app claiming no qualified items or failing to process free sandwich transactions R7. Gift card functionality is also problematic, with users unable to redeem multiple cards or experiencing balances disappearing R6R35. Some users also feel deals are "mid" or that the app is a marketing scheme R27.
Subway® Subway's app has severe issues with deals and gift cards. Users frequently report that online coupons and Sub Club deals do not work, even with required items R63R64R85R119. A major complaint is the inability to combine or transfer gift card balances, leading to small, unusable amounts R68R72R84R88. Some users also report being locked out of accounts with unused balances .
User Experience & Interface edge: Jimmy John’s SandwichesR4R8R16R24
Jimmy John’s Sandwiches While generally considered easy to use R8, Jimmy John's app is criticized for displaying ads from other businesses after ordering R4R24R43R35 and for unintuitive design in some areas, making ordering cumbersome R16.
Subway® Subway's app has seen recent updates that have worsened the user experience. Users describe the new interface as difficult to navigate, with oversized print , and complain about being forced to sign up for membership . The app also has issues with payment entry, such as not allowing access to the enter key for CVV .
Pick Jimmy John’s Sandwiches if

you prioritize a generally fast and easy ordering experience, want a rewards program that mostly works for free items, and value quick pickup times R8.

Pick Subway® if

you are a loyal Subway customer and are willing to tolerate significant app issues, including crashes, login problems, and non-functional deals, or if you plan to order in-store R64.

Evidence note: Recent reviews for Subway are heavily skewed negative, indicating a significant decline in app quality after recent updates, which contrasts with its high lifetime rating. Jimmy John's also has negative reviews regarding app functionality, but they appear less widespread and critical than Subway's current issues.

Frequently asked

Does the Jimmy John's app have reliable order tracking?
No, many Jimmy John's users report that order tracking is unreliable, with notifications not always sent or tracking information disappearing before delivery R3R9R12R26.
Can I use gift cards easily on the Subway app?
No, the Subway app has significant issues with gift cards, including the inability to combine multiple gift cards or use partial balances, which can lead to small amounts becoming unusable R68R72R84R88.
Are there issues with coupons and rewards on the Subway app?
Yes, many Subway users report that online coupons and Sub Club deals frequently do not work, even when applicable items are in the order R63R64R85R119.
Does the Jimmy John's app show ads?
Yes, some Jimmy John's users are annoyed by ads from other businesses and "special offers" that appear after placing an order R4R24R43R35.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Jimmy John’s Sandwiches 3/5 · US No update: I was waiting in the car for 15 min outside in the car for update of my pickup ready! No notification! When I go into the store, my pickup was already there!!
  2. [R8] Jimmy John’s Sandwiches 5/5 · US Love me some Jimmy John’s!: I love the registration deal (getting a free sandwich) and the Pepe is my all time favorite! Super easy app to use and “freaky fast”!!
  3. [R9] Jimmy John’s Sandwiches 3/5 · US Tracking Broke: Good app but recently the tracking just disappears after about 10-20 min even if the order hasn’t been delivered yet!
  4. [R10] Jimmy John’s Sandwiches 1/5 · US Terrible app: Tried to order today at checkout at wanted to know what kind of car I have I’ve never done the thing where they bring the order out to you and never had a problem before, but there’s nowhere to put it in and it kept canceling my order and I get to the store and they don’t have anything ready so then I’m still in there and I can’t change it to regular pick up, honestly one of the wors
  5. [R15] Jimmy John’s Sandwiches 3/5 · US Good but not great: The score would be great if I could tell you the thing so want on the side from your list. It only allows you to say extras on the sandwich.
  6. [R16] Jimmy John’s Sandwiches 2/5 · US Unintuitive design: Hard to order off mobile. Adding side items or trying to add payment is cumbersome and not intuitive. Spent 10 extra minutes fumbling the app just to order a simple meal. Should not be this hard to order a sandwich
  7. [R19] Jimmy John’s Sandwiches 1/5 · US Promo Sizing: Ordered the Promo “Freedom” it did not specify the sizing for the Promo. Very bad marketing!
  8. [R6] Jimmy John’s Sandwiches 3/5 · US Hift cards: Fix your gift card fiasco
  9. [R7] Jimmy John’s Sandwiches 1/5 · US Redeem points: Seems like every time I try to redeem points I then get a notification that I don’t have qualified item for instance this order I have 2 kickin ranch wraps in cart redeemed 1600 points for a free wrap Cesar or kickin ranch wraps but then go to check out and says I don’t have items in cart 🙄 lucky that’s the only thing worth eating in my small town so 1 star for the app 5 star for ou
  10. [R27] Jimmy John’s Sandwiches 3/5 · US Good but expensive: The deals are mid
  11. [R4] Jimmy John’s Sandwiches 1/5 · US Adds?: Wtf, why am I getting other business adds on an order app? Delete!
  12. [R24] Jimmy John’s Sandwiches 3/5 · US The Ads after I order: The ads after ordering are unacceptable and some are even outright scams.
  13. [R12] Jimmy John’s Sandwiches 3/5 · US Tracking order: My order updates are never accurate and I can never track it... only main issue with app.
  14. [R26] Jimmy John’s Sandwiches 4/5 · US Track Order doesn’t work: The Track Order button in the confirmation email opens the App, but doesn’t track the status of the current order. It only had past order history.
  15. [R68] Subway® 4/5 · US Feature request: combining gift card: The app is better than before and keeps improving. One key feature I recommend is to be able to combine gift cards remaining. It makes the payment with gift cards less painful. Or you can refer the design of Starbucks app, which is very fluent for instore payment.
  16. [R72] Subway® 3/5 · US Do not use Gift Cards: You cannot use a partial gift card, so you wind up forfeiting any balance below the price of a sandwich.
  17. [R84] Subway® 3/5 · US Worse update: No gift card balance transfer function, accumulated many gift cards with small amounts that could not be used. Sucks!
  18. [R88] Subway® 1/5 · US Can’t transfer gift card balance anymore: I have several gift cards in my account but can’t use them because they all have 2 or 3 dollars. Why the transfer balance option is gone?????
  19. [R63] Subway® 3/5 · US Not Impressed: I love subway and used to use the app every time i order, but ever since the update the app doesn’t let me use any deals for my order even when i have the required items. It’s frustrating and needs to be addressed.
  20. [R64] Subway® 1/5 · US New Update Has Broken the App: Unable to use any of the Sub Club Online Coupons. I am forced to refresh the app a 2nd time because it can't take my order (unless it's freshly refreshed). I miss the previous version of the app.
  21. [R85] Subway® 1/5 · US COUPONS NOT WORKING. Fix the app please: They changed the app recently and now coupons aren’t working even though my location still participates in them. It isn’t all the time but it’s very frequent now and I am making sure I’m using applicable items. Please get the app under control because there was no need to change it so drastically only to break it.
  22. [R119] Subway® 1/5 · US Doesn’t work: I’ve been trying to use the app to order and use the deals and my points, but it doesn’t matter what I do, it can’t process the order and tells me to try again. Take off all the deals in case I have one that doesn’t qualify and get the same issue. Your own app has stopped you from getting my business on multiple occasions as I just decided to use another app that does work.
  23. [R35] Jimmy John’s Sandwiches 1/5 · US Cant redeem multiple gift cards: You cant redeem a gift card unless you place an order, and you cant redeem multiple gift cards. I tried to redeem my $50 gift card and a $25, and when i did my $50 gift card disappeared. If it made my $50 gift card unusable I will be so mad. Why cant the app just sum up the balances like every other logical app would??? Also can u stop trying to sell me unrelated g
  24. [R43] Jimmy John’s Sandwiches 1/5 · US Ads After Ordering: I used to like the app, but I noticed today that they’re showing “special offers” after placing an order. Just another clickbait ad. Disappointed with JJ’s for implementing this, absolutely disgusting.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store