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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Jimmy John’s Sandwiches vs Jersey Mike's

Jimmy John’s Sandwiches 4.9★ · Free to download 60
Winner Jersey Mike's
Jersey Mike's 4.9★ · Free to download 80

Jersey Mike's app offers a more consistent and reliable ordering experience, particularly with its rewards program and location services, while Jimmy John's app is plagued by frequent payment and reward redemption issues.

Full reviews: Jimmy John’s Sandwiches · Jersey Mike's

Jimmy John's and Jersey Mike's both offer mobile ordering apps for their sandwich shops. While Jimmy John's is praised for its 'freaky fast' service, its app frequently frustrates users with payment issues, broken order tracking, and problems redeeming rewards. Jersey Mike's app, though not without minor complaints about customization and points, generally provides a smoother experience, with users appreciating its consistency and ease of use for ordering and location finding.

Head to head

Features and Customization edge: Jersey Mike'sR8R15R16R22
Jimmy John’s Sandwiches Jimmy John's app allows users to customize sandwiches and automatically collects points, making it easy to use rewards for free items R8. However, some users find it hard to add side items or specify extras beyond the sandwich R15R16. There are also complaints about not being able to change locations without restarting an order R22.
Jersey Mike's Jersey Mike's app is generally easy to use for ordering and finding locations . Users appreciate the ability to customize orders, though some find the options limited compared to in-store ordering, and specific items like chicken salad may not always be available on the app R72R66R67.
Ease of Use edge: Jersey Mike'sR8R10R16R23
Jimmy John’s Sandwiches Jimmy John's app is described as 'super easy to use' by some R8, and some users find it great for ordering without pushy deals R23. However, many users report significant difficulties, including an unintuitive design, cumbersome payment and side item addition, and issues with the app clearing the cart R10R16R49.
Jersey Mike's Jersey Mike's app is frequently praised for being 'convenient' and 'easy to use' . Users find it simple to navigate, especially for finding nearby locations and placing orders . One user highlighted excellent assistance for an elderly user with the app .
Reliability and Performance edge: Jersey Mike'sR1R3R9R12
Jimmy John’s Sandwiches Jimmy John's app suffers from numerous reliability issues. Users report the app not working, problems with payment methods like Apple Pay and credit cards, and transactions failing R1. Order tracking is frequently broken or inaccurate, with notifications not always sent R3R9R12R26. Some users also experienced orders being placed at incorrect locations .
Jersey Mike's Jersey Mike's app generally performs well, with orders consistently on time . However, some users experience payment issues, with the app not accepting any payment methods or giving error codes R85R87R97. There are also reports of the app clearing the cart too quickly or failing to connect . A significant issue is the app re-ordering from a previous location instead of the currently selected one .
Rewards and Deals tieR1R7R8R19
Jimmy John’s Sandwiches Jimmy John's offers a rewards program, including a free sandwich for registration R8. However, many users face significant problems redeeming points and rewards, with the app stating items are not qualified, rewards disappearing, or transactions failing for free items R7R33R39R49. There are also complaints about misleading promotions and ads R1R19.
Jersey Mike's Jersey Mike's has a point system that some users find great and generous . However, others feel the points accumulated are too low for the price of food, making the rewards not worth it . Users also note a lack of coupons or customer appreciation deals .
Price and Value tieR27R29R53R63
Jimmy John’s Sandwiches Jimmy John's is considered by some to be cheap and a good value R29. However, others find deals to be 'mid' and prices expensive R27. There are also complaints about high delivery fees, especially for adding extra items R53.
Jersey Mike's Jersey Mike's food is generally considered good, but many users feel the prices are too high, especially for drinks R63. Some also complain about getting less meat for the increased prices . Despite this, some users find it a better value than competitors .
Customer Service and Order Accuracy edge: Jersey Mike'sR18R30R31R32
Jimmy John’s Sandwiches Jimmy John's is praised for fast and friendly service at specific locations R32. However, there are instances of orders being incorrect, missing items, or not ready on time R30R31. Some delivery issues are also reported, including long wait times and food being delivered to the wrong house R18.
Jersey Mike's Jersey Mike's receives high praise for its staff being friendly, courteous, and making accurate orders . However, there are reports of missing items or incorrect orders . Some users also experienced poor customer service during pickup and a lack of recourse for messed-up orders placed through the app .
Pick Jimmy John’s Sandwiches if

You prioritize 'freaky fast' service and enjoy Jimmy John's specific menu items, and are willing to navigate potential app glitches for payment and rewards R8.

Pick Jersey Mike's if

You value a consistent and generally reliable app experience for ordering and location finding, and appreciate friendly staff and good food quality .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Reviews for Jimmy John's app are heavily skewed towards negative experiences with app functionality, particularly payment and rewards, despite positive comments about the food and speed of service. Jersey Mike's reviews show a more balanced perspective, with app functionality generally praised, though some users express dissatisfaction with reward point accumulation and pricing.

Frequently asked

Does the Jimmy John's app have issues with rewards?
Yes, many users report significant problems redeeming points and rewards on the Jimmy John's app, with issues like rewards not applying, disappearing, or transactions failing for free items R7R33R39R49.
Is order tracking reliable on the Jimmy John's app?
No, order tracking on the Jimmy John's app is frequently reported as broken or inaccurate, with updates not always provided and tracking disappearing before delivery R3R9R12R26.
Are there payment issues with the Jersey Mike's app?
Some users have experienced payment issues with the Jersey Mike's app, reporting that it won't accept any payment methods or gives error codes, even after reinstalling the app R85R87R97.
Can you customize orders easily on the Jersey Mike's app?
While the Jersey Mike's app allows for customization, some users find the options limited compared to ordering in-store, and certain menu items may not always be available for app orders R66R67R72.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Jimmy John’s Sandwiches 5/5 · US Love me some Jimmy John’s!: I love the registration deal (getting a free sandwich) and the Pepe is my all time favorite! Super easy app to use and “freaky fast”!!
  2. [R15] Jimmy John’s Sandwiches 3/5 · US Good but not great: The score would be great if I could tell you the thing so want on the side from your list. It only allows you to say extras on the sandwich.
  3. [R16] Jimmy John’s Sandwiches 2/5 · US Unintuitive design: Hard to order off mobile. Adding side items or trying to add payment is cumbersome and not intuitive. Spent 10 extra minutes fumbling the app just to order a simple meal. Should not be this hard to order a sandwich
  4. [R22] Jimmy John’s Sandwiches 1/5 · US Bad navigation: I hate that I have to restart my order, every time I want to change the location. I usually get the same thing every time, but if I click on reorder, I’m not able to change the location unless I start completely over. Very frustrating!
  5. [R10] Jimmy John’s Sandwiches 1/5 · US Terrible app: Tried to order today at checkout at wanted to know what kind of car I have I’ve never done the thing where they bring the order out to you and never had a problem before, but there’s nowhere to put it in and it kept canceling my order and I get to the store and they don’t have anything ready so then I’m still in there and I can’t change it to regular pick up, honestly one of the wors
  6. [R23] Jimmy John’s Sandwiches 5/5 · US Good app: Great app everything I would want in a food app, not pushy on deals that I don’t want and always tries to use rewards towards my order
  7. [R1] Jimmy John’s Sandwiches 1/5 · US App does not work: And advertises an $8.99 meal deal but then when I click it, it tries to charge me $14.87
  8. [R3] Jimmy John’s Sandwiches 3/5 · US No update: I was waiting in the car for 15 min outside in the car for update of my pickup ready! No notification! When I go into the store, my pickup was already there!!
  9. [R9] Jimmy John’s Sandwiches 3/5 · US Tracking Broke: Good app but recently the tracking just disappears after about 10-20 min even if the order hasn’t been delivered yet!
  10. [R12] Jimmy John’s Sandwiches 3/5 · US Tracking order: My order updates are never accurate and I can never track it... only main issue with app.
  11. [R7] Jimmy John’s Sandwiches 1/5 · US Redeem points: Seems like every time I try to redeem points I then get a notification that I don’t have qualified item for instance this order I have 2 kickin ranch wraps in cart redeemed 1600 points for a free wrap Cesar or kickin ranch wraps but then go to check out and says I don’t have items in cart 🙄 lucky that’s the only thing worth eating in my small town so 1 star for the app 5 star for ou
  12. [R19] Jimmy John’s Sandwiches 1/5 · US Promo Sizing: Ordered the Promo “Freedom” it did not specify the sizing for the Promo. Very bad marketing!
  13. [R27] Jimmy John’s Sandwiches 3/5 · US Good but expensive: The deals are mid
  14. [R29] Jimmy John’s Sandwiches 5/5 · US Best sandwich spot: Love this spot cheap and great bread on the sandwiches definitely my go to sandwich place
  15. [R53] Jimmy John’s Sandwiches 1/5 · US Your delivery fees are why I deleted app and don’t order anymore: I live less than a mile from the store and I’m comfortable with a $2 delivery fee but I’m not paying an extra $4 for adding one sandwich. At that point I might as well use a third party delivery service and order from somewhere else.
  16. [R63] Jersey Mike's 3/5 · US Really a tip?: The food is good but the prices are too high for what you get especially the drinks And in the app they're begging for tips that's just not cool at all a tip is for exceptional service not to compensate for low wages, seriously do you tip the cashier or mechanic that fixes your car or plumbers? They certainly aren't begging for tips...maybe they should...but sin this company got bo
  17. [R18] Jimmy John’s Sandwiches 3/5 · US Meh: I love jimmy johns, great food. Though when I didn’t leave a tip they decided to put our food at the house next door, and it sat for 30 minutes.
  18. [R30] Jimmy John’s Sandwiches 3/5 · US Love it when I get everything: Ordered 2 bags of chips and didn’t get them
  19. [R31] Jimmy John’s Sandwiches 1/5 · US Not finished in a timely manner: Ordered from my local jimmy johns at 5:05pm. Showed up at 5:18pm and it wasn’t ready. It’s not a hard order. Our local pizza shop can have an order done in 15 min. Also who I believe is the owner is wearing open opened sandals inside with food. Just disgusting
  20. [R32] Jimmy John’s Sandwiches 5/5 · US Customer Service: I gave this location five stars, because they are efficient, professional, and it’s spotless. I especially enjoy the young lady named Sophie who always checks me out. She’s the best!!
  21. [R33] Jimmy John’s Sandwiches 2/5 · US Bad Rewards: Redeeming a reward removes the points and there's no changing your mind. The rewards also, of course, don't apply to any "seasonal" items. One of the least customer focused rewards systems I've encountered. Terrible idea, feels like a scam. Really killed my opinion of JJ.
  22. [R39] Jimmy John’s Sandwiches 1/5 · US Payment is unsuccessful when trying to redeem free sandwich: The app conveniently cannot process a rewarded free sandwich transaction but works for all other orders. What a scam
  23. [R49] Jimmy John’s Sandwiches 1/5 · US App is annoying: 1. App said I had 1250 points. I “converted” 1100 or 1200 (can’t recall) for a free side abd free dessert. It then told me to go “claim” them. I added them to my cart at full charge. Couldn’t see how to apply any reward points. Annoying. Was in a hurry so just let it go. Now I’m out of reward points and paying for two items I wouldn’t have otherwise gotten. 2. I had a cc saved
  24. [R26] Jimmy John’s Sandwiches 4/5 · US Track Order doesn’t work: The Track Order button in the confirmation email opens the App, but doesn’t track the status of the current order. It only had past order history.
  25. [R85] Jersey Mike's 1/5 · US Didn’t work: Tried the app it doesn’t work. Gives an error code but everything is filled in. Sucks!
  26. [R87] Jersey Mike's 1/5 · US Doesn’t work: For over a month now I’ve tried ordering and won’t accept any payment method I try , I’ve even deleted and redownloaded the app and still won’t work .
  27. [R97] Jersey Mike's 1/5 · US Can’t use the app???: Can’t pay for anything on the app. Deleted and everything still doesn’t work. How you want business when I can’t buy it!!!!!
  28. [R66] Jersey Mike's 3/5 · US Can’t find chicken salad: Wanted chicken salad and it wasn’t on the app to order but there was a banner to promote it!
  29. [R67] Jersey Mike's 1/5 · US App: Need more variety in the app. Should be able to add other meats and take off certain meats.
  30. [R72] Jersey Mike's 3/5 · US Not easy to customize orders: Overall pretty good app but has limited customization options which I can have them apply if I order in store

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store